Walmart (Canada) Customer Service Issues

Hi, I placed an order for Madden 19 PS4 game on Thursday, November 22, [redacted]. I called today because the online status shows it's still preparing the package, and it's been a week since I ordered. My order number is [redacted]. I'm taken aback by Walmart's online ordering system. I shop on Amazon, The Bay, etc., and I've never encountered such a lack of communication or progress on an order. There's no estimated delivery date either. During my call, the representative mentioned they're escalating this to the warehouse to send out my shipment. I shouldn't have to follow up to get my order shipped. This is my first time purchasing from Walmart online, and I have to say I'm not impressed. Can you please explain why it's taking so long to have this shipped to the Waterdown store for my pickup?

While shopping on Black Friday, I came across Disney Barbies priced at $7.44 each. I grabbed four, and my friend bought two. At the checkout, they rang up at the original price of $14.97 each. I informed the supervisor at the self-checkout about a scanner code, hoping we might get them for free, but he only allowed a $10 discount on one doll. Unsure of the details, I paid and left. When I got home, my daughter suggested looking up the code. After researching and consulting former retail workers, I realized I was right. Planning to discuss this further, I considered checking if the price had been corrected two days later. The supervisor mentioned that this pricing issue had been occurring all day.

Subject: Urgent Assistance Needed for Order Number:[redacted] Hello, I placed an order with Walmart on November 23, which consists of daily essentials and groceries. Typically, Walmart delivers within two days, but this time it is being shipped through Canpar instead of Canada Post. The last update on the tracking shows a label was created on November 25. I am disappointed that when I call for an update, the customer service team is unable to assist me in locating the package or reaching out to Canpar. They have requested me to follow up in two more days, which is inconvenient as I have already had to purchase these items from a local grocery store, incurring additional expenses. Given the situation, I request that the entire order be canceled, and a full refund issued promptly. The tracking information provided indicates a delivery date of December 14, which is unacceptable for essential items like cereal, soups, crackers, and toilet paper. As a person with a health condition preventing me from leaving home, I rely on Walmart's delivery service for my family's needs. I urge for a supervisor or management intervention to resolve this matter efficiently. Your prompt attention to this issue is greatly appreciated. Thank you for your assistance. Best regards, Carolyn M. [redacted]

I purchased a Playstation Plus electronic code for $49.95 from Walmart, but my order was cancelled after they took the money. Walmart claims my bank is holding the funds, but my bank says Walmart has them and won't release the money. I want a refund or the electronic code promptly. Each time I contact them, I receive the same response blaming my bank. I refuse to provide another card for payment. This situation is frustrating, and it feels like a scam.

Order # [redacted]: I placed an order for a freezer on November 26, [redacted]. After being told it couldn't be delivered on a Saturday, I cancelled the order on November 29, [redacted]. Despite confirming the cancellation over the phone, I received an email on December 5, [redacted], saying the order was in transit. After multiple attempts to rectify the situation, including returning the freezer twice, my credit card was still charged on November 28, [redacted], without a refund. Despite numerous calls to the customer service hotline, my case remains unresolved. The lack of action and the time wasted on hold is frustrating. I demand an immediate refund. The response I received from Julie B indicated that the return has been acknowledged but a refund initiation delay was encountered. I am still awaiting my refund despite the promised action.

On December 5th, I placed an order for two 12x12 canvas prints online. My order number is #[redacted]. I paid $61.02 via credit card. I received an initial email confirmation. The next day, I was notified that my prints were ready at store #[redacted]-[redacted], but upon arrival, they had no record of it. After contacting the 1-[redacted] number, I was promised a call back, but it never happened. Despite several attempts, my order remains missing. I even restarted the order in-store but was given a vague turnaround time. I am frustrated by the lack of customer service and efficiency at the photo center. I am seeking a refund for the original order, prompt delivery of my prints, clear communication, and improved training for staff. I hope these issues can be resolved promptly. Thank you, Holly Curtis.

I have contacted customer service five times to request a refund for an accidental payment of $[redacted].00 to Capitol One Walmart MasterCard. My bank, Scotiabank, has also attempted to reach Walmart regarding this matter dating back to November 16th, but they have not responded. This delay has been quite frustrating. I am hesitant to provide my card details online for security reasons, but I urgently need the funds to be credited back to my bank account promptly. I would appreciate guidance on the next course of action. Thank you, F.B.

On the morning of Sunday, December 29, [redacted], I contacted Walmart on [redacted] Street in Edmonton, Alberta, requesting assistance with a return. I spoke with a lady named U-Jayne. I detailed how I had an unopened Christmas gift without a receipt, valued between $[redacted] to $[redacted]. She advised me to visit the store for an exchange or refund to a gift card. Arriving at the store later due to limited bus service on Sundays, it took over two hours to get there. Despite needing groceries for my 11-month-old baby, when I reached the customer service desk, I was denied. I explained my earlier conversation and the distance I traveled, but the manager was unhelpful. Another manager, a Filipino lady, was rude, denying the product's existence, even though I saw it ring in at $99.99. I was disappointed by the treatment and lack of resolution. I hope my return can be processed for cash and receive a Walmart gift card for the inconvenience, disrespectful service, and embarrassment. This experience should not happen to others in similar situations.

Hello, I visited the Walmart in Bowmanville, ON on December 26, [redacted] and placed an order for an LG 50-inch TV, model LG UK6090 4K Smart TV, online with the assistance of a store associate. My order number is [redacted], and I have a copy of the order. After the order was placed, I received a confirmation email from Walmart Canada, followed by another email shortly after stating that my TV order was cancelled without explanation. I called Walmart's online order customer service last week, but they couldn't clarify the reason for the cancellation, mentioning a mismatch with my address and credit card information. I then contacted Walmart MasterCard, who confirmed that there were no issues with my details and redirected me back to Walmart Online. Despite several attempts to resolve the issue by talking to various representatives from both departments, I was unable to get a satisfactory solution. I am eager to purchase the TV I had picked out for the Boxing Day sale and feel disappointed by the inconvenience caused by the cancellation. I hope to receive assistance soon to resolve this matter and complete my purchase at Walmart. Thank you.

I need to speak with someone about a TV I ordered during the Boxing Day sales. My payment of $[redacted] was taken from my bank for the RCA 65” 4K UHD TV, order number [redacted]. Walmart canceled my order on the last day of the sale and held my money for 3 days without immediate reimbursement, causing me to miss out on the sale price. Despite being told they hadn't taken the money, I could see the payment deducted in my online banking records. After multiple frustrating calls to customer service where I was given conflicting information, I was informed I would receive my refund in 3-5 business days. The lack of clarity, unhelpful responses, and being unable to resolve the issue has left me feeling disappointed and considering taking my future business elsewhere if this matter isn't resolved promptly.

While trying to apply for a credit card in PEI during a purchase, I was promised a $25 discount, which did not happen. I never received the card and was unable to pay my bill while on vacation due to not having an account number. After multiple unsuccessful attempts to pay via phone, I learned there is a security block on my account preventing payment. I just want to settle my bill and not use the Walmart card that caused all this trouble. Despite wasting hours on the phone, I am now directed to contact security to remove the block. I simply want to pay my bill; it shouldn't be this complicated. Traveling on vacation, I urgently need to resolve this matter. During the application, I mistakenly provided two addresses due to moving. The customer service experience has been frustrating, and I hope to clear this issue before my cruise. Thank you for your assistance.

To whom it may concern, Today, on January 19th at noon, I visited the Walmart SmartStyle salon on Betts Ave in Blairmore, Saskatoon, SK to have my hair done. The stylist there is exceptional and very friendly, and I have been going to her for a year now. After my three-hour appointment, I bought a mascara, three Valentine’s Day cards, two face masks, a pack of gum, and withdrew $20 in cash. While waiting for my cab, I had some difficulty reaching the driver due to my anxiety disorder. After about half an hour, I spotted my cab outside around 4 pm and hurried to catch it. As I was leaving, a female Walmart greeter rudely asked to check my bag, despite me having nothing to hide. I understand the need for security, but her tone and attitude were unfair. I showed her my purchases, including the $20 in cash I took out for the cab. I recognize the importance of preventing theft, and I sincerely apologize for any inconvenience caused. Despite my anxiety-related behavior, I felt embarrassed and disappointed by the way I was treated after spending over $[redacted] at the store. I simply wanted to catch my cab in the -25° weather. Thank you for your attention to this matter. Kelly

Subject: Recent Incident at Walmart Location - Concerns Dear Sir/Madam, I am writing to bring to your attention a concerning incident that occurred on January 19, [redacted], at the Walmart store in Wasaga Beach. As my daughter Erica Gosse attempted to enter the store, she was confronted by Angela Johnston, a greeter, and three co-workers. Angela proceeded to publicly and aggressively prevent Erica from entering, violating the terms of a peace bond agreement signed by both parties in June [redacted]. The behavior exhibited by Angela was unprofessional and alarming, leading us to involve law enforcement and seek legal counsel. Despite being regular patrons of this Walmart location since its opening, this experience has left us feeling unwelcome and hesitant to return. I have raised this issue with the store manager, and I hope that appropriate measures will be taken to address this incident. I have also copied our lawyer and the Walmart Corporation for their records and review. Thank you for your attention to this matter. Sincerely, Mrs. L. Koller

REF: [redacted]00 Thank you for responding to my email. However, the explanation you provided doesn't seem clear to me. The e-vouchers mentioned were issued due to errors on your end or from previous orders. Are these e-vouchers meant to cover mistakes without any prior notification or confirmation? I have attached my credit card statements from October [redacted] to January [redacted]. Please review them for any credits amounting to $28.25 related to the three returns made for incorrect sizes. I haven't seen any credit for $28.25 reflected in my statements as of yet. It's been frustrating to spend over three months trying to resolve this matter, especially because of my mobility challenges. As I depend on online shopping due to my inability to walk, the recent similar practices by other stores might lead me to reconsider my loyalty to Walmart after nearly 30 years. I couldn't easily attach the scanned documents as I don't own a scanner; I had to visit an office supply store to send them over. Additionally, please investigate the unexplained charges on my credit card from Walmart, such as $3.02 on November 19, $1.47 on November 15, $0.52 on October 29, $0.29 on October 26, and $0.28 on October 22. These charges caught my attention when I searched for the $28.25 credits. I find all this very troubling. I will be mailing copies of our correspondence to the President at the corporate office in Mississauga. Regards, TM

I work as a community support worker for individuals with developmental disabilities and recently had a negative experience at Guildford Town Center in Surrey, BC with my client. While using the self-checkout, my client did not want to enter a postal code, which led to an incident with an attendant. The attendant became defensive and explained rudely the requirement for the postal code, despite my client's discomfort. When I requested for her name, she refused to provide it. Later, I discovered she was the manager. I have never felt the need to file a complaint before, but this situation was concerning. I believe it is important to address this behavior, especially when interacting with individuals with disabilities. While I may have been abrupt in my response, it was because my client was affected. The incident occurred at 12:11 on January 29th with transaction number [redacted].

I recently visited your Agincourt Mall store where I encountered an unpleasant experience with a cashier named Roya. When I handed her a $[redacted] bill for a $70.41 purchase, she seemed unsure about the change. Despite my politeness, she ultimately gave me ten coins instead of a bill, even though she had bills in her register. When I suggested an alternative, she abruptly closed her register and directed me to Customer Service, displaying poor customer service skills. I tried to address the issue, but she disregarded me and continued with the next customer. As a loyal shopper at your store since [redacted] and someone who has worked in customer service since [redacted], I believe Roya requires retraining to improve her interactions with customers. Regardless of the inconvenience, a simple apology and correct change would have sufficed. I am not seeking her dismissal but hope she receives appropriate training. Such incidents discourage loyal customers like me. Despite my love for shopping at your store, I feel compelled to share this experience on social media and with my contacts. I have experience in customer-facing roles and understand the importance of respectful communication, which Roya failed to demonstrate. I kindly request that you address this matter and provide me with an update on the resolution.

I have encountered several issues at the Walmart store in Windsor, Ontario, but the main concern I want to address is the poor quality of the produce being sold. Repeatedly, I have bought produce only to discover it going bad within a day or two. However, my recent experience with purchasing broccoli for a party was exceptionally disappointing. After spending a considerable amount on broccoli to make salads, I found it all moldy when I unwrapped it, which could have been very embarrassing if I hadn't noticed before serving it. The decline in the produce quality, such as the moldy and rotten clementines, is disheartening. Furthermore, the strong body odor emanating from some of the new employees is unbearable. The odor permeating the store is off-putting and hygiene standards need to be enforced. I am a frequent shopper at Walmart, visiting at least twice a week and spending around $[redacted] each time. However, considering the consistent issues and negative experiences, I am contemplating switching to a different retailer. It is frustrating to waste money on subpar products and encounter such unpleasant situations.

I have multiple complaints regarding my purchase of the Graco Stanton 4-In-1 Convertible Crib. I am frustrated with the shipping service provided by Canpar and seek assistance in getting reimbursed for my extra costs and time. Firstly, the crib was supposed to arrive on February 10th but was delayed until February 13th for the initial delivery. Despite leaving a note on my door indicating I was home and to call me, there was no contact made, causing me to wait unnecessarily. Furthermore, after two delivery attempts, the crib was left in Lachine, QC, far from my home and inaccessible on weekends. As a pregnant woman still working, I now have to take a day off to pick it up next week, incurring additional expenses for transportation. This situation has been a waste of my time and money. I have already reached out to Canpar's customer service but now seek your help in receiving a fair reimbursement for these inconveniences. Thank you.

Dear Mr. Tappenden and Mr. Mann, Yesterday, February 28, [redacted], I visited the Walmart in Kirkland, QC, hoping to purchase steaks that were advertised in your weekly flyer. On the first day of the sale, around 3:00 PM, I couldn't find any steaks in the designated area. When I inquired with a clerk restocking items, he rudely pointed to a corner and mentioned they were out of stock without checking. I was surprised by his attitude. This incident is not the sole reason for my message. This marks the third time in less than two months that I've experienced advertised items being unavailable. It's frustrating to encounter this situation repeatedly. Mr. Tappenden and Mr. Mann, is this how you run your company? It's disappointing and feels misleading to lure customers in with promotions only to be unable to fulfill them. I raised my concerns with the store manager, and I doubt I will return to any Walmart in the future. I have shared my experience with others to enlighten them on the situation. I doubt you will see this message, but expressing my frustration has eased my disappointment. Thank you for your attention. Sincerely, A disappointed customer

On March 4th, [redacted], my wife, daughter, and I visited Walmart Pointe-Claire at store number [redacted], located at [redacted] Hymus Blvd, Pointe-Claire, QC H9R 1E9. While shopping, my wife, who struggles with English, asked an employee named David for the bathroom. In a humiliating moment, David corrected her by saying "washroom" and proceeded to mock her with a friend, unintentionally loud enough for my wife and daughter to hear. This behavior, especially in front of my 11-year-old daughter, was incredibly embarrassing. As someone who works at Shoppers Drug Mart, I know the importance of respecting customers. This incident raises concerns about how Walmart values its customers, particularly those who may not speak English well. Such disrespect is unacceptable and prompts me to question how employees treat individuals with disabilities. Thank you, Mina.