Walmart (Canada) Customer Service Issues

Dear Walmart Canada, I've been a loyal customer in Ontario, relying on your online grocery delivery service since the start of the pandemic. However, I've been consistently disappointed. Your website promises substitutes of equal or greater value if items are out of stock, yet I have never received any substitutions. I often receive an "OUT OF STOCK" message for basic items like butter and orange crush soft drinks. This has happened repeatedly, leaving me frustrated and let down. It seems like the staff picking the groceries are not making an effort to find suitable replacements and are even sending dented canned goods. I urge you to address this issue with your grocery pickers as it impacts the shopping experience greatly. I value shopping at Walmart and hope this feedback leads to improvements. Thank you, A. Ricco

I was trying to find Similac Pro Advance Step 1 Ready-made liquid bottles, but they were hard to find. This formula was crucial for our 2-week-old granddaughter, so I reached out to different Walmart locations. The Bracebridge store had the best service. Despite living a 2+hour drive away in Courtice, I called Bracebridge and spoke to Naven, the assistant store manager. He went above and beyond, locating and holding multiple cases for me. When I arrived, Naven promptly had my order ready at customer service. Thanks to his exceptional assistance, I was in and out of the store in less than 2 minutes. Naven's outstanding service ensured we could continue with the formula our granddaughter needed without any disruptions. A big thank you to Naven for his help.

Hello, I recently received my order from the Photocentre, and unfortunately, the horizontal stripe frame, item number [redacted]-01-[redacted], arrived damaged during shipping. My order number is [redacted]. When I contacted customer service, they instructed me to return the item to the store for a refund. Due to living an hour away in the mountains and relying on a bi-weekly ride to go to Walmart, I am unable to return the frame for two weeks. I have attached pictures of the damage for your reference. Can I please request a refund without having to physically return the item given my circumstances? I have also attached a copy of my order form for your review. Looking forward to your response. Thank you. Darlene B.

Hello, I would like to address a concern regarding the weekly online flyer at Walmart. Certain loss leader specials are not available for online ordering, which poses challenges for disabled seniors like myself who rely on caregivers to collect orders. It seems unfair that these discounts are reserved for in-store purchases. Is this a form of discrimination? I understand if I do not receive a response, but it would be reassuring to know that Walmart values all its customers. I have been a loyal customer at the Peterborough North supermarket and have noticed a decline in merchandise variety and SKU numbers. With the removal of online price matching and higher prices, I may have to consider other retailers. I urge Walmart to uphold its Pledge of Accountability and its founding principles. Your attention to these matters would be greatly appreciated. Thank you, G.W. Lakefield, Ontario

I need to report an issue with Walmart's delivery process. After receiving emails and text messages stating my order was delivered, I searched around my property without finding it. Despite being unwell for the past two weeks, I even checked my mailbox in the scorching heat. When contacting customer service, I was informed that their system updates only three times a day, leading to premature notifications. This protocol is completely unacceptable. Other companies like Fedex and Canada Post send out notifications for "out for delivery" and then "delivered" accurately. Being misled into believing my package was delivered when it wasn't is frustrating and inconvenient. The lack of a satisfactory resolution from customer service is disappointing. I will refrain from using Walmart for online orders until this issue is resolved.

I need help filing a complaint about Walmart's delivery process. After receiving emails and text messages stating that my order was delivered, I searched all around my house and even went to my mailbox despite being unwell, only to find nothing. When I called customer service, I was informed that their carrier's system updates sporadically, leading to inaccurate delivery notifications. This practice is unacceptable. Other companies like Fedex and Canada Post send out both 'out for delivery' and 'delivered' notifications accurately. I expect better service and communication from Walmart. I require a refund and urge them to improve their delivery notification system to avoid inconveniencing customers like me in the future.

Yesterday at Walmart Stoney Creek, I noticed an advertisement for a Samsung Galaxy Tab A7 64GB in gold for $[redacted].00. I thought it was a great deal and spoke with a sales representative about purchasing the tablet. They confirmed the price and I decided to buy it in black color. However, upon inspecting the tablet at home, I discovered it was a 32GB version instead of the advertised 64GB. When I raised this concern with the sales rep, they mentioned not having the 64GB in stock. Despite explaining the miscommunication, they directed me to customer service, who mentioned differences in UPC codes. Feeling frustrated and running out of time, I left. I have a picture of the sign showing the 64GB offer. I am seeking assistance in resolving this discrepancy. Thank you for your attention to this matter.

I recently shopped at Walmart store #[redacted] and had a concerning experience. While scanning my items, I felt rushed and invaded by a CMO with brownish-gray short hair who failed to maintain a safe distance during the pandemic. The encounter was disrespectful and did not adhere to Alberta health safety regulations. I would have cooperated if she had communicated calmly from a distance. The behavior was unacceptable for a reputable corporation like Walmart. I urge the company to investigate this incident that occurred on August 26, [redacted], at around 10:35 PM. The CMO's actions were forceful and inappropriate. I believe I was mistreated, possibly due to sexual profiling. I would like this matter addressed promptly before considering involving the media. Additionally, staff members chatting rather than assisting at the self-serve section reflected poorly on the company. I anticipate a swift resolution and appropriate compensation for the disrespectful treatment my wife and I endured.

I had a disappointing experience at Walmart in Bolton, Ontario, Canada on September 4th, [redacted]. I purchased items both through self-checkout and with the help of an assistant. After leaving, a staff member approached me, asked to see my receipt, and proceeded to meticulously count and question the items I bought, causing me significant embarrassment and making me feel like a thief. While I appreciate senior citizens being employed, the way this woman treated me was unacceptable. This thorough inspection in front of other customers left me feeling humiliated and unwelcome. I believe a more positive approach should be taken by employees when interacting with customers, rather than assuming the worst and making them feel uncomfortable.

I recently encountered an issue with an EverStart car battery purchased last October for my [redacted] Honda CRV. I reached out to Customer Service at the store of purchase, located at [redacted] Oakwood Dr, Niagara Falls, ON, on Saturday, September 4th around 2:15 pm, due to the item being under a 5-year warranty. Despite having the receipt, I was informed over the phone that I needed to contact the manufacturer in the US for an exchange, which did not align with the warranty terms. Upon visiting the store and encountering the same unhelpful employee, I was met with further resistance in trying to return the battery. To address this unpleasant experience, I proceeded to the Bunting Road Walmart in St. Catharines, where I had a swift and efficient exchange without any complications. I am submitting this complaint to express my disappointment with the unsatisfactory customer service received and hope that the employee involved receives the necessary training to improve their approach towards customers in the future.

I recently returned from the Bradford location and encountered a couple who forgot their masks but wanted to enter the store to go to McDonald's. To my surprise, the greeter allowed them in, saying "It's up to you." This lack of enforcement of mandatory mask policies was concerning, especially after a year of dealing with the pandemic. Just like the "no shoes, no shirt, no service" rule, wearing a mask should be non-negotiable. Watching the couple enter McDonald's without masks made me so uncomfortable that I had to leave. Walmart should reinforce its mask policy with employees. I understand the discomfort of wearing a mask, especially in hot weather, but I always keep mine on during store visits and only remove it outside.

I placed an order for groceries on September 2 with a delivery scheduled for September 4 between 5pm and 7pm. As of 5pm on September 5, I have not received my groceries. After contacting Walmart's toll-free number, I was informed that the payment did not go through. Subsequently, speaking with Walmart Mastercard confirmed the payment was successful. Upon contacting the toll-free number again, the representative could not elucidate what occurred but stated they were unable to cancel the order. They suggested I shop in person and await further updates. After multiple calls, I requested to speak with a supervisor for clarification or a resolution due to my urgent grocery needs. However, they instructed me to await 72 hours for a resolution. Following a lengthy hold, a supervisor finally connected, only for the call to disconnect while I was detailing my predicament. Despite investing over an hour engaging with customer service today, I am still unsure about the status of my order. I am reluctant to shop in person, fearing the original order may arrive unexpectedly, resulting in double charges for two substantial $[redacted]+ orders. This entire experience has left me feeling extremely frustrated, and I am seeking prompt resolution or at least confirmation of the order's cancellation.

I bought a woman's bra for $29.99, knowing it was non-returnable. When I opened the package at home, I discovered it was the wrong item; a different bra was inside. I returned to the store with the misplaced bra, the box, and the receipt. I waited in line for nearly half an hour as there was only one inexperienced cashier who needed help with each customer. I have a low platelet count, so this long wait was problematic for me. The cashier called for assistance, and when a woman arrived, she rudely spoke over me, insisting they could not take the item back. Despite trying to explain that the bra was not purchased at Walmart, she accused me of lying. Feeling distressed due to my health condition, I decided to leave the store, abandoning the bra and receipt with the unpleasant staff member. Other customers suggested I speak with the store manager, but to avoid stress due to my cancer, I chose to depart instead.

I visited Walmart at Taunton & Harmony in Oshawa recently. There were no carts at either door, although both greeters assured me someone was handling it. After waiting 5 minutes with no carts in sight but full racks outside, I had to give up and balance my five items to purchase. I noticed five employees chatting by the checkouts, and when I inquired if any were a manager, a woman without a blue vest claimed to be one. She apologized, mentioning they were trying to address the cart issue. Even after 15 minutes, the cart racks remained full, causing inconvenience for myself and other customers. The lack of carts, especially during COVID, was concerning. Despite the parking lot not being full, the cart shortage persisted. It would have been great if one of the employees had taken initiative to solve the problem sooner. I hope this feedback helps improve customer service at the store.

Good afternoon, Today, on September 12th, [redacted], at 4:30 PM, my wife and I visited your store located at 130th location, Store # [redacted], OP #[redacted], Trans #[redacted] in Calgary. We intended to purchase a pot but noticed Nespresso coffee machines priced at $9.47 from top to bottom shelf on an end cap, not marked as customer returns. Upon selecting one, we proceeded to the cashier and discovered it rang up at $[redacted].99. We showed the cashier a picture clearly displaying the end cap price of $9.47. After a delay, a manager informed us that only $10 off could be applied from the regular price. Given the prominent display and effort to secure the products, we expected the marked price would be honored promptly. We hold a photo of the product and the end cap with the price. We had hoped for a better experience at your store and look forward to your response. Thank you, Ray P. [redacted]

This afternoon, while shopping with my one-year-old and three-year-old, chaos ensued. My daughter continuously tried to fill the cart with items, while I dealt with lower back pain, bending and squatting throughout the store. After spending a couple of hours in the store, waiting for our ride, the checkout experience turned into a nightmare. My son spilled his goldfish, leading to tears from my daughter. At the self-checkout, I rushed to scan my items with a handheld scanner. As we headed towards the exit, a man stopped us, claiming I hadn't scanned two larger items from the second cart. Despite feeling embarrassed, I cooperated. Sadly, he accused me of intentional wrongdoing, making me emotional. Even after finding the missing items promptly, he banned me from Walmart for six months, causing distress. This unjust treatment for an honest mistake left me feeling upset, profiled, and humiliated, especially since Walmart is my go-to store and where I collect my mental health prescription.

I am writing to express my disappointment with the poor customer service I received at Walmart Store Square One Mall in Mississauga, ON. Last Thursday at 6:45 pm, I attempted to return some George brand items purchased for my seven-year-old. Despite having the items and being in a resaleable condition, I was informed they were final sale without a receipt. The situation escalated when a manager, identified as Surhhi, accused me of potentially stealing the items and refused to assist further. As a retired Canadian Forces Veteran and current law school student, I expect to be treated respectfully. I kindly request to return the items and avoid dealing with Surhhi in the future.

Hello, I am experiencing issues with my online grocery order tagged for pending cancellation. Order #[redacted][redacted] was placed on Sept 17 for a 1-2pm pick up. After receiving an initial confirmation email, I did not receive any further communication. Despite contacting customer service via phone and Facebook, the explanation provided at 5 pm about a problem with my card's address seems invalid as it matches a previous order successfully processed on Sept 12. My bank confirmed my card's status and address validity. The lack of proactive communication on the cancellation is disappointing, and my order still displays as "in progress" in my Walmart account. The local employees and customer service representatives were unhelpful due to language barriers. I am currently out of essential items and waiting for a refund, which could take up to 5 days. This is the second time I've had difficulty getting a refund, and I find the situation frustrating.

I visited the Truro store with my grandson on Sunday, September 19, [redacted]. We used the self-checkout to pay for my purchases and then went to the pharmacy. Although I didn't buy anything there, my 22-year-old grandson, who had a black eye from a previous assault and was wearing sunglasses, was helping me carry my bags. At the door, the checker stopped him and asked for the receipt. When I mentioned that I should show my receipt instead, she insisted. Despite knowing I wasn't obligated by law to show it, I searched everywhere but couldn't find it. Even when I tried to ask for assistance, the staff ignored me. Eventually, we found the receipt on the floor, and we were allowed to leave. I felt humiliated and believe we were targeted because of my grandson carrying the bags. This experience was degrading for both of us, especially considering his recent trauma. I've been a loyal MasterCard user for years, but after this incident, I am contemplating canceling my card and never returning to this store. I am frustrated and disappointed by the treatment we received. - Margaret Raynes

I am experiencing issues with your website. Every time I attempt to pay and checkout, I receive the error message: [redacted] Sorry! We’re experiencing a problem at the moment. Please try again later. [error code: [redacted]] - 9/20/[redacted] - 09:49:17. I have 56 items in my cart totaling $[redacted], with items that are said to be available for shipping. Customer service has not been helpful. On four separate calls, no one was able to take my order. Two representatives mentioned items being out of stock, although this information was not displayed on my end. Despite attempting to remove the items stated, I left only those marked as available for shipping, yet the same error persists. I am unsure why my order couldn't be processed on my behalf. As retirees who prefer not to shop at night, the last order time was 4 p.m. I had attempted to place the order at noon the day before, so it seems others had success placing their orders. Although some criticize Walmart, limited shopping options in our area leave us with few alternatives. I would gladly support other retailers once they become accessible. Roxanne McMaster