Walgreens Customer Service Issues

The prescription turnaround time is not acceptable, taking at least 24 hours to fill. There is insufficient staffing in the pharmacy leading to ridiculous wait times. Previously, there were two excellent pharmacists, but now only one, who has difficulty communicating in English. This pharmacist is frequently administering shots instead of handling prescriptions. When trying to call the pharmacy, the phone goes unanswered, with an incredibly long hold time of 50 minutes. Changes are needed to retain customers at the Walgreens on the corner of South Greengate Road in Greensburg, PA [redacted], after losing two great pharmacists to other jobs.

I visited the pharmacy twice for a vaccine. The first time, the computers were down, and I had to leave after waiting for 90 minutes. Today, I was told I came back too early, even though the system approved my reservation both times I registered. As an elderly and immuno-compromised individual, I received my initial shots from your pharmacy but had trouble getting a booster today. My daughter's family also uses your pharmacy, but they are switching to Publix Pharmacy nearby. I waited for 33 minutes to speak to your corporate office on the phone before hanging up. I will be sharing my experience on Yelp and other platforms.

I experienced an upsetting situation at the drive-thru pharmacy yesterday. After being ignored for over 8 minutes, I pressed the call button twice, but I was hung up on both times. When I went inside to inquire, the pharmacist was dismissive and rude, refusing to assist me. The interaction escalated, resulting in inappropriate language from both parties. This incident occurred at the Walgreens on the corner of Taft and Buckley in North Syracuse, NY. I am now hesitant to trust this pharmacy with my family's health, given the unprofessionalism displayed.

I have a Walgreens account with over $10 in points. Upon logging in, I was shocked to see that my points were forfeited due to account inactivity on 11/27/[redacted]. I recently found out that Walgreens converted the reward points to the new myWalgreens system. When I initially opened my account using my phone number [redacted], the local store assured me that the reward points would never expire. I am disappointed that Walgreens made this change without notifying me beforehand about the forfeiture of my points. This situation is unacceptable.

I was overcharged for Novolin R insulin copay - the correct amount should be $47 for a 10ml vial, but I was charged $[redacted]. I confirmed the price with SilverScript multiple times. When I tried to address this with the pharmacy, they accused me of insurance fraud. I won't pay the extra $[redacted] for the remaining 90-day supply as it seems they think one vial should last the whole period, although the insulin's shelf life is only 42 days once opened. I won't pay for expired insulin and would rather go without than be overcharged again.

I purchased a Steam card from Walgreens on Las Vegas Boulevard North. Unfortunately, the manager peeled off the tab, and two numbers are missing. I've tried contacting Steam online, but they no longer offer support for this issue. Walgreens is giving me a hard time about a refund. I'd appreciate your help in resolving this for my son. I seek a refund of $50. This incident occurred yesterday, and I am quite distressed. The manager improperly handled the card, causing damage, and I believe I shouldn't have to bear the cost. Please assist me promptly. Thank you, Gary M.

Hello, my name is Christy G., and I recently visited the Walgreens at [redacted] Madison Ave. in Covington, KY to address an issue with two purchased items. My mother bought REPFRESH PRO-B, a vaginal supplement, and Estroven Complete Multi System for menopause relief instead of the vitamins and other supplements I needed due to health issues. Unfortunately, she misplaced the receipt and the purchase was not registered under a phone number. When I tried to exchange the items for store credit, the manager on duty, Jim B., was unhelpful, rude, and dismissive. Despite the items being unopened, he refused to assist me, which was very upsetting. As a loyal customer who has never returned an item before, I was disappointed by this experience. I plan to share my negative encounter with both my friends and family. Thank you, Christy

I have an OTC card and have been purchasing adult pads regularly for the past two years. However, today I encountered an issue where I was only allowed to use $13.00 for my purchase despite having over $[redacted] in my account, as confirmed when I called the customer service number on my card. During my last visit, the clerk seemed to be causing some problems with my purchase. She initially blocked the transaction, but once I mentioned contacting customer service, the issue resolved. I am unsure if she tampered with my account or phone number, but there appears to be an error. I have always purchased the same brand of adult pads in bulk, but today I was informed that I could only buy one package. Has there been a change in the accepted brands for adult pads with the OTC card? I would appreciate your assistance in looking into my account, as advised by the OTC customer service representative, and updating my zip code to [redacted]. Please respond promptly. Thank you, H. Saltzman

I visited the Walgreens in Orangecrest, California. I encountered three employees standing around in the photo department but received no assistance with printing my PDF. I waited for over an hour with no help. Eventually, one employee set up my photos on the print screen without informing me that my needs would not fit properly. As a result, half of each print was missing. This caused me to cancel my podcast as I had no material to work with. I am disappointed with the lack of customer service and professionalism displayed. The only response I received from an employee was a simple "sorry," which is not acceptable given the circumstances. I plan to share my negative experience on YELP and through word of mouth to highlight the poor service I received.

The pharmacy on Williamsbridge Road in Bronx, NY, was closed with no pharmacist today. This is the second time I've come for my prescription to find them closed due to an emergency. My interaction with the manager, Alexandra, was disappointing as she seemed uncaring. Despite receiving a notice with the store hours, it did not mention the lack of a pharmacist or closure. Alexandra mentioned it was Caproate's responsibility to provide updates, not Walgreens. When I requested the corporate email address, she kept me on hold for 18 minutes and 40 seconds before I disconnected the call. This lack of communication and unprofessional behavior is frustrating, especially considering the long commute I make to reach the pharmacy. It is essential for the staff to undergo professionalism training for better service.

I recently requested the transfer of my prescriptions to a new pharmacy due to the poor service I have experienced at Walgreens in Lebanon, OR. The transfer was initiated on 12/17/21, and despite waiting two weeks, my prescriptions have not been transferred yet. The issues I encountered include having prescriptions canceled without cause, delays in filling prescriptions, being falsely informed that a prescription was ready, and finding the pharmacy unexpectedly closed during regular hours. When I inquired on 12/21/21, I was informed by the pharmacist that it would take an additional 5-7 days for the transfer to be completed. I even requested priority for my asthma medication, but was advised to seek help from my doctor if I needed it sooner. It has now been 8 days since my last conversation with the pharmacist, and my prescriptions have still not been transferred. This lack of timely service is unacceptable, and I expect Walgreens to promptly transfer my prescriptions as requested. Thank you.

I scheduled a Tdap vaccination online, but when I got to Walgreens at [redacted] Wadsworth Boulevard in Wheat Ridge, Colorado, they informed me that they no longer administer vaccinations at this location. I explained that I had an appointment, yet they couldn't assist me. It's frustrating and a waste of time. The store's website must be updated for accuracy. There's also a technical issue with the website when trying to contact the pharmacy. It doesn't allow me to submit any inquiries. When selecting the store, the options don't appear, and the phone number format is incorrect, preventing me from reaching out for assistance.

I am April C. I used to work at store [redacted] in Tarboro, NC, where I assisted Raymond P., also known as Santa, in providing Christmas presents to local families in need. This year, our efforts were halted by store manager Jeff, who removed the donation box and stored it away. I have a photo of the box in the stockroom and was given approval by the District manager to continue accepting donations. Raymond relies on these donations to support the families in our community. I am seeking clarification on why this sudden change occurred. I would also like to commend manager Michael B. for his exceptional customer service at the store, creating a welcoming environment for all visitors.

I experienced extremely long wait times when I called the Lincolnton, NC store. After waiting 25 minutes to speak to a representative, I was transferred to a technician who then put me on hold for another 10 minutes. When a person finally answered, they promptly hung up on me. The customer service is unacceptable, even when trying to contact the corporate office. It has been a frustrating experience that I do not wish upon anyone else. I believe independent stores provide better service as long as they are treated fairly by insurance companies. It's disappointing that this company does not prioritize answering customer calls promptly.

In early November [redacted], Leslie G. and I, Jeffrey S., visited the Walgreens at [redacted] S Powerline Rd in Deerfield Beach, FL to transfer our prescriptions from CVS. We provided our insurance details and CVS phone number as instructed. Despite assurances, our prescriptions were not transferred, leading to ongoing CVS notifications. After multiple follow-ups, the issue remains unresolved. Today, after an 11-minute hold, the pharmacy manager, Rhonda, showed no empathy and abruptly ended the call. This situation has been incredibly frustrating for both of us.

I purchased a $50 Steam card, but while the manager was helping me peel off the sticker, two numbers or letters came off due to nerve damage in my fingers. I bought a replacement card already, but I just want a refund. I have the receipt and have contacted the corporate complaint center. I need my money back. I bought the card five days before Christmas. Please assist with this issue. My name is Gary M., and you can reach me at [redacted]-[redacted]. Thank you.

I recently picked up medication for my grandson at the Walgreens on Hammes and Jefferson in Joliet. Upon returning home, I discovered that one of the three bottles in the prescription was intended for someone else. When I contacted the pharmacy to address the issue, the staff member I spoke with seemed dismissive and unhelpful. Their response when I mentioned the incorrect medication was inadequate, simply stating that the bottles looked similar. I am not a pharmacist and cannot determine the right medication solely by appearance. The way the situation was handled was disappointing; a more apologetic and understanding approach would have been appreciated. I believe the staff should have shown more respect and professionalism when addressing the error. I attempted to reach a live representative but was unable to speak with someone before the end of the day. Thank you. - Pam Sofakos

I am experiencing difficulties getting a refund for the card I purchased. The sellers do not have a reachable contact method, making it challenging to resolve. I bought the card with the limited funds I have, and receiving the refund is crucial to me. I have been trying for several hours over the past day without success. Last year, a similar incident with a GreenDot card took me six months to resolve, which felt unfair. I hope this can be sorted out promptly to avoid a lengthy process again.

On January 4, [redacted], at 9:30 am, I had a prescription for Spironolactone sent to the Walgreens on Rt. 30 in Greensburg. I went to the drive-thru at 1:30 pm to pick it up but was informed it wasn't ready. After returning around 2:55 pm, I waited at the window for the pharmacist to fill it. Despite my difficulty moving, the pharmacist suggested I come inside to wait, which I declined due to my health issues. When he returned with the prescription, he mentioned I could no longer fill at Walgreens. I'm upset by his attitude and want this issue addressed so I can continue using Walgreens for my prescriptions.

I have been waiting since November 30th, [redacted] for 95 out of 90 pills in prescription number RX#[redacted]-[redacted]. I have tried numerous times, both over the phone and in person, to obtain these additional pills to no avail. Today, after opening a complaint, I was informed over the phone that only 30 pills were available because of my new insurance coverage, which I haven't provided yet. I questioned why I wasn't notified about the 30 pills, but was told it wasn't the pharmacy's responsibility. This response was frustrating, especially since there is an automated notification system in place at Walgreens. During the call, my frustration grew, but I did not use any inappropriate language. Unfortunately, the lady on the phone accused me of being rude and hung up. I urge the management at the Smithsburg Walgreens to review the call from around 4 pm on January 7th, [redacted]. I am disappointed in the treatment I have received from this pharmacy, especially since it is the only option in town. It seems like without competition, the service is lacking.