How Do I Complain to Walgreens About a Late Delivery?
Walgreens guarantees arrival times for certain orders. If your order arrived late or never showed up at all, you can call Walgreens to report the issue and request compensation. You may be entitled to a refund of your shipping costs. Generally, Walgreens does not guarantee arrival times for orders with free shipping. But you can still call the customer support phone number if your order never arrives.
Walgreens operates over 9,000 store locations in all 50 states. Shoppers can order from the Walgreens website and have products delivered in as little as 1 hour.
If your Walgreens order arrived late, you can notify the company to potentially receive some form of compensation. Here's everything you need to know about reporting a late Walgreens delivery.
Walgreens Guarantees Shipping Time for Some Orders
Walgreens offers a wide variety of shipping options and timelines. Some orders may qualify for free shipping, while others might include a shipping fee.
Certain shipping options are guaranteed to arrive on time. For example, paying for overnight shipping guarantees arrival in 1 business day. If you paid for overnight shipping but your order arrived late, you might be entitled to compensation, such as a refund for your shipping costs. To see if you qualify, call Walgreens' customer service department. Be ready to provide your order number and name when you call.
Orders With Free Shipping Generally Aren't Guaranteed
Depending on your order, you might qualify for free shipping. Walgreens has specific guidelines for customers who want their items shipped free of charge:
- Choose Ship to Store at checkout. There is no minimum purchase requirement to have items shipped to a local store for free. Items shipped to a local store generally aren't guaranteed to arrive at a certain time, but you can check your order confirmation for an estimated delivery time.
- Spend $35 or more. Orders of $35 or more ship for free. These orders don't usually have a guaranteed shipping timeline, but you will receive an estimated arrival date when you place the order.
- Add a prescription to your order. In some cases, adding a prescription to your Walgreens order qualifies your whole order for free shipping. As with other free shipping orders, arrival times are not typically guaranteed.
Walgreens Customer Service Can Help
If your order arrived late, or if it never arrived at all, you can call Walgreens to report it and request compensation. The Walgreens customer support phone number is available 24/7.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for Walgreens Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Walgreens in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Complain to Walgreens About a Late Delivery? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.