WalMart Customer Service Issues

The glasses arrived promptly and were well-packaged. They are comfortable, though slightly large for the eyes, providing better protection. Despite my husband's humorous comparison, I find them stylish. I am unsure of the blue light and white card's purpose; I need to investigate further as I just unpacked them. The included eyeglass repair keychain was a nice surprise. If these glasses effectively protect my eyes, I consider them a great value.

On July 1st, [redacted], at 1:00 a.m., I placed an online order for a fuel pump for my [redacted] Chevy truck. I provided my debit card information, and $39.99 was charged immediately. However, I have not received any details regarding the delivery or tracking information. Please contact me as soon as possible. My name is David E., my address is [redacted] Sutherland Avenue, Indianapolis, Indiana [redacted], and I am 66 years old. As I am on a fixed income, this purchase is essential for me to have my truck running. You can reach me at [redacted]. Your prompt attention to this matter is greatly appreciated.

I recently made a warranty claim for my Apple Beats Studio 3 headset and received a Walmart digital gift card. I was hoping to purchase a new headset in shadow grey color, but unfortunately, Walmart did not have the option for shipping available. With prices being lower on Amazon during sales, I ended up buying the headset from there for $[redacted] instead of Walmart's $[redacted]. I had to use my own money for this purchase and would now like to be reimbursed with the Walmart gift card I received. It was frustrating to have to spend extra money elsewhere when I had the gift card that I couldn't use.

I made an online purchase on June 30, [redacted], for From Mania for a total of $46.56. It was meant to be a birthday gift for my great grandson on July 14. However, on July 7, I received an ink pen from AMZ Outlet instead of my order. Walmart then issued a refund of $43.00, deducting $3.00 for taxes based on their email notification. I am now seeking a resolution from Walmart and AMZ Outlet for the $3 discrepancy. This issue has prevented me from purchasing the gift elsewhere due to my fixed income. I am 70 years old and was looking forward to creating special memories with my great grandson. I hope to have this resolved soon to avoid the need for legal intervention. Signed, Dovie Williams

I experienced mistreatment at Walmart on July 4, [redacted], at approximately 6:54PM, at the Walmart store located at [redacted] Highway 85, Riverdale, GA, [redacted]. While shopping for groceries, I found a TCL ROKU TV on sale near the Electronic Department. I inquired about the TV's condition from an employee who assured me it was fine. However, when I got home and unboxed it, I discovered missing screws and a stand, and the TV continuously rebooted on its own. On July 5, [redacted], at around 11AM, I returned to Walmart to exchange or return the faulty TV. Unfortunately, the team members at the Customer Service Department, "Patricia" and "Roseline," refused assistance, claiming discrepancies in the serial numbers between the TV and the box. It became apparent that the TV was a previously returned item deliberately mislabeled to deceive customers. It's concerning that such practices are happening at this Walmart location, and I urge for prompt resolution of this issue.

I placed two separate orders and received delivery notifications, but never received the items. They were shipped to a third party in Idaho, a person I do not know. Somehow, this address was linked to an account I had under my previous last name. I tried to log in to that account to understand the address mix-up, but I no longer have access to the associated email for the verification code. Customer service was unable to help change the email linked to the account. I've since created a new account with my current information and need the old one closed. How can I resolve this and receive my missing items?

Today, on July 31, [redacted], I received an item, a bra in size 54DD, which I did not order. The package did not include any paperwork. I tried to find the bra I usually use, which is a 48C in white from the Playtex Just My Size Collection #[redacted], but could not find it online. I am considering returning this bra to my local Walmart store in Fremont. Since I have no receipt, I am unsure of the cost. The bra I received is larger than what I need, so I have not opened the package. Any assistance would be greatly appreciated.

I received the following email and would like to address it. I did not sign up for Walmart+ and wish to cancel this 30-day trial immediately as I have no interest in trying the service at this time. Thank you, Norma Garza

My recent experience at the store was extremely embarrassing as I struggled to check out using my EBT card through Walmart pay. It was frustrating that only EBT couldn't be used. Having to pay out of pocket for my essential items was a blow. The manager explained that this was intentional design by Walmart, not an oversight. This should be rectified promptly to avoid negative publicity. It's disheartening to feel marginalized when using EBT. Other forms of payment can be used with Walmart pay except EBT, bringing unnecessary attention to personal struggles. Walmart should reconsider this policy to prevent further distress to customers in similar situations.

I am experiencing issues with my online delivery order. Initially confirmed for today from 1-2, the reservation expired. I adjusted the time to 2-3, but the order has not been delivered. Each time I check, it shows the reservation expired. I am unable to locate my order number. The automated service is frustrating, containing incorrect information and the call back feature is ineffective. This poor service is unacceptable, causing inconvenience and potential loss. Prompt resolution is crucial, especially ensuring my order is delivered as expected.

I'm following up on my refund for Serta pillows purchased from a third-party seller. Despite being told three times that I would receive my refund within 48 hours, it has now been 7 days, and I'm still waiting for Walmart Corporate to process the refund. The tracking number provided is fake and cannot be found in the USPS system. I have been waiting for [redacted] hours for Walmart Corporate to issue the refund. The seller's address and contact numbers appear to be fake, and upon further investigation, I found that they have multiple addresses associated with gas stations.

I would like to report an issue regarding multiple incidents of harassment by a security guard at your Grant's Pass store. Despite providing video evidence of the incidents to management, the problem persists. My 75-year-old friend, a Vietnam War veteran, has also been subjected to harassment by the same security guard. The situation escalated to the point where the ethics department disconnected my calls. The security guard repeatedly blocked access to my vehicle and unnecessarily involved animal control without proper observation. On one occasion, he accused me of mistreating my dogs in the car, unaware that the vehicle was running with air conditioning, multiple open windows, water, and a fan for their comfort. I seek urgent communication from your end to address this ongoing issue promptly.

As a first-time app user, I placed my order at 1:39 pm and waited for its delivery. After contacting customer service due to the delay, the employee at the store hung up when the lady tried to inquire about the status of my order. Unfortunately, my order was canceled without my consent, and I was informed that it would take 7-10 business days for a refund of $1.12 to be processed. This has caused a lot of distress as I have four children to feed and a sick mother to care for. The online delivery service was meant to help me during this difficult time, and I just needed groceries for my family. Although the customer service offered a $25 promo on my next $45 order, it doesn't resolve the immediate need for food. I am hopeful for a resolution as my priority is providing for my children.

Subject: Urgent Issue with Undelivered Walmart Grocery Order I am deeply frustrated with the service I received from Walmart regarding my grocery order. My order was scheduled for delivery between 8am-9am yesterday, but it never arrived. After several phone calls to customer service, I was given multiple delivery promises that were not met. I was eventually told the order would be canceled, and I should reorder after receiving a refund within 3 hours. It's now almost 4am, and I still haven't received my refund. This is unacceptable as my children have gone without dinner due to the failed delivery. I am extremely disappointed in Walmart's handling of this situation and plan to escalate this matter further if not resolved promptly. Sincerely, R.B. Pennsauken, NJ. [redacted]

I would like to speak with someone over the phone instead of email. My entire week has been wasted dealing with Walmart. I need assistance urgently. Please call me at [redacted] in about 10 minutes. I might be walking my dogs and may have limited service, so please ensure to reach out as soon as possible. I have been frustrated with Walmart all week, and this is the final straw for me. It is currently 11:25 am, and I request a call back at 11:35 am. Thank you.

I have made the same computer purchase four times now. The first time, I selected the wrong store, and since then, either Walmart or my bank has canceled the order. I bought the Samsung Pink Chromebook at 10:04 am, and although the Centralia WA store had two in stock, it was sold instead of being reserved for my order. Walmart notified me at 3:10 pm that it was out of stock, despite me having paid at 10:04 am. The electronics salesperson confirmed its availability when I made the purchase. I have paid for this item three times now, and my bank account is messed up. As a result, my granddaughter is still without her laptop.

Regarding: Francis M. [redacted] Tributory Ln Port Orange, FL [redacted] I am requesting to have two default credit cards assigned to my account. One should be used for the monthly Walmart+ fee and the other for general purchases. Among my three cards, the one expiring on 08/25 is designated for the Walmart+ fee, and the other two expiring on 09/28 should be utilized for purchases.

I have placed multiple delivery orders in the past few weeks, and today's order has put me in a difficult situation. I purchased a Straight Talk home phone device and attempted to activate it, but was told it needs to be scanned for activation. Despite providing proof that I didn't take the item, which I have from the delivery service and in emails, I am unable to activate the device. I have already spent time on the phone and paid an extra $5 fee with no success. Additionally, I was double charged on my bank account due to technical issues on the Walmart website, causing me to lose over a hundred dollars. I am requesting a full refund and the credited amount back into my account to rectify the situation. This recurring issue with Walmart has cost me substantial sums of money, and I cannot afford to continue being at a loss. I would appreciate prompt action to resolve this matter.

I recently bought a pre-owned MacBook Pro from an individual and after a year of flawless use, I'm facing a peculiar issue where the computer is purportedly being remotely controlled by Walmart. I am worried that it might have been stolen or sold by Walmart without proper resetting. Is there a way to contact IT to verify the serial number? I've invested $[redacted] in a laptop that I can't use now. I urgently need assistance to resolve this matter. If it happens to be stolen goods, I have the seller's information and will accept the loss. I've exhausted all avenues contacting Walmart without success. I hope someone here can provide the necessary support. Thank you for any assistance you can offer.

Hello Walmart team, I need assistance with an issue regarding a recent purchase. I bought a microwave for my mother, but she received an empty package without the microwave inside. Upon checking, I confirmed it was indeed an empty box. I am reaching out to kindly request your help in resolving this matter. The tracking number associated with the order is [redacted][redacted]. Any guidance on the next steps to take would be greatly appreciated. Thank you for your attention to this issue, and I hope for a swift resolution. Sincerely, [Initials]