WageWorks Customer Service Issues

I am seeking assistance from a corporate representative who can address my urgent situation. Despite trying to escalate the issue at the local office, I was unable to find someone with the necessary authority to assist. They claimed there was no higher level to contact and provided no corporate contact information. These delays are significantly impacting my ability to move forward with my organ transplant surgery. I submitted my COBRA application back in April. However, due to contradictory information and problems with online access, my payments for May and June were not processed until 05/21/18 and are facing a further 7 to 10 day delay. As a transplant recipient, it is crucial for me to have proof of coverage before proceeding with any procedures. I urgently need to schedule an appointment at the Emory Transplant Center for final tests, but my COBRA approval is holding me back. Please assist me in expediting the final processing like my payment was processed promptly.

I recently received a notification that my previous insurance payment, processed through Conexis, was returned by the bank due to an "unable to locate account" error. I am puzzled by this occurrence since my last two payments were successful, and my bank details remain unchanged. Upon trying to log into my Conexis account, I discovered it is now marked as "no longer active," despite my recent payment. Consequently, my coverage has been terminated. I did not initiate the cancellation and am unsure why the last payment failed to process. With no account access, I am at a loss on how to proceed. Could you advise me on how to restore access to my account and reinstate my coverage?

I have been trying for nine months to get my FSA debit cards, but customer service has been unhelpful. Every time I call, I get excuses and no solutions. I am put on hold, transferred, and promised my cards will arrive in 10-15 business days, but they never do. I have had enough waiting and just want my funds back so I can pay out of pocket, as suggested by customer service. I only want a refund of the total amount in my account that I have been unable to access. Either FedEx my card immediately or return my funds. No other option is acceptable. P.S. The corporate number is just as unhelpful with no one available to resolve the matter over the phone.

It's been nine months, and I have not yet received my FSA card. I have spoken with several unhelpful customer service representatives, including an escalation representative named Cheryl, who only provide standard apologies with no resolution in sight. I no longer wish to continue with this company and request a direct refund of the funds allocated to the account. I attempted to request a FedEx delivery of the card, but was informed it goes against their policy, leaving me to wait an additional ten business days to see if it arrives. After waiting so long, it's evident that their procedures for handling these situations need to be re-evaluated. In this case, the term "customer service" truly feels like an oxymoron.

I paid for COBRA coverage for August, September, and October [redacted], totaling $[redacted]. On 10/18/[redacted], when I tried to fill a prescription, I found out my coverage was inactive. Highmark, my insurer, confirmed they had no record of my COBRA coverage activation. After contacting Wageworks, it was clear my COBRA was not active. Highmark activated it on 10/19/[redacted], and I want a reimbursement of $1,[redacted].00 for the months of August and September [redacted] due to the lack of coverage.

I am a retiree from FCA US and have an approved payment request for PMB claims since 12/03/[redacted]. However, I am facing challenges in getting the payment made from my RHCA account, which has over $15,[redacted] available. I have reached out twice for assistance but received conflicting answers. The second call mentioned that the forms did not indicate which account to withdraw from on each line, making it impossible to correct the issue. I was informed that resubmission was not an option, resulting in forfeiting the owed amount from my account. Despite the Benefit Connect at FCA showing a RHCA balance of $15,[redacted].96, my approved amount of $3,[redacted].09 remains unpaid. Customer service has transferred me six times without providing a resolution. I am disappointed by the lack of clarity and assistance offered. I hope to have my approved claims processed smoothly and the funds deposited into my bank account as soon as possible. The process should be simple and hassle-free as advertised on your website.

Since January [redacted], I have been diligently paying WageWorks monthly premiums of $[redacted].90 for my COBRA coverage which includes Medical, Dental, Drug, and Vision through Blue Cross Blue Shield of Michigan. Unfortunately, I have only received dental and drug coverage, with all medical and vision claims being denied. Providers have warned that my overdue balances could be sent to collections if not resolved promptly. Despite numerous discussions with WageWorks Customer Service regarding this issue, the problem remains unresolved. As a healthcare executive with nearly four decades of experience and past experience working with WageWorks, I am extremely disappointed by the lack of a satisfactory resolution. I have left detailed messages in my account but have yet to see any progress. I plan to escalate this matter by contacting the corporate help line to express my ongoing frustration. WageWorks needs to promptly confirm the benefits election, premium payments, and notify BCBSM without further delay, as I have been reassured this would be done multiple times with no results. Your attention to this matter is appreciated. Thank you, Craig E. Solle.

I recently activated my debit card by phone and received a 4-digit PIN. Upon trying to register online as per the instructions provided, I encountered an issue. WageWorks does not seem to recognize me despite sending information about my WageWorks Visa debit card. The claim about using the card for eligible expenses is not working for me currently. I need assistance to access the services for my healthcare needs and the inconvenience caused by this issue is frustrating. Please help resolve this matter promptly. Sincerely, Teresa Diagostino.

I recently filed a payment claim for [redacted] with all supporting receipt documents before the deadline. However, the system seems to have marked my uploads as delayed, even though I submitted them promptly after making the online payment. I have re-uploaded the Explanation of Benefits (EOB) from my insurance to show the date of service for the bill paid within the [redacted] claims deadline. I am puzzled as to why: 1) The receipt/EoB was not registered on time despite being uploaded before the [redacted] claims period ended. I made sure to adhere to all rules and procedures. 2) The bill was settled before the deadline, and its supporting documents were uploaded immediately, as indicated on the website to file claims by March 31, [redacted], for [redacted].

I received an email from Evox with a link to activate coverage that was supposed to be on hold since 8.1 or 8.2.[redacted]. However, I never received the email or physical envelope they claimed to send via UPS to my address. After contacting Evox, I finally received the email on a different email address on 9.27.19, and completed the online service with Wage Ward. Despite asking for Dental/Vision coverage, it wasn't initially included. I was instructed by phone to affirm my choice, which I did. The physical documents included the full coverage details. Wage Ward claims I had no coverage since 8.1 or 8.2.[redacted] and that it's not retroactive, but COBRA and Evox confirm that I do have coverage, which I activated online. I submitted paperwork and payment to Wage Ward, but they still say there's no coverage until they receive the payment. According to the paperwork, my coverage is activated once I register online with Wage Ward and send the payment. Future fees may be automatically billed once the account is active. This issue remains unresolved.

I have been consistently receiving my monthly commuter subway cards for the past year. However, I did not receive the card for October. I have verified that my account has the correct address, and the previous cards were delivered accurately. Despite the online status showing it was delivered, it did not reach me. As a daily commuter for work, I urgently need a replacement card. I plan to pick up a new card from the location at 36 W 44th St, New York, NY during my lunch break. It is crucial that this issue is resolved promptly as I have client meetings scheduled for the afternoon. Thank you.

On September 27, [redacted], I submitted three medical bill receipts as proof of meeting my deductible to access my HRA, but they were processed as new bills and denied. These were out-of-pocket payments, not new bills. Then, I submitted a bill from Cedar Creek Hospital for HRA payment, but they only made a partial payment of $[redacted], the FSA amount. I have been unable to communicate effectively due to a language barrier when calling for assistance. I urgently need to resolve this and speak with someone who can understand and assist me promptly.

My name is Don K. and my account number is [redacted]. I would like to request the reinstatement of my terminated account. I mailed my November payment on 11-15-19, but my check was returned by the bank for unknown reasons. I received a letter dated 11-21-19 on 12-2-19, instructing me to resubmit payment by the deadline, which had already passed. Despite trying to appeal by fax on 12-4-19, my account still shows as terminated online. After speaking to customer service and a supervisor named Felica K., I was advised to file a second appeal that could take up to 30 days. I am willing to pay the outstanding payments and fees, but I believe the termination was unfair due to the delayed notification. I have also contacted the Better Business Bureau. I kindly request a prompt response by Wednesday 12-11-19 and express my urgency to have my account reinstated.

Subject: OhioHealth Group Health Plan Refund Request Hello, I am contacting to inquire about the status of my refund for the terminated OhioHealth group health plan (Doc ID [redacted]9, Acct [redacted]). I am due a refund of $[redacted].95, comprising of a $[redacted].82 duplicate payment for January and a $58.13 increase for January [redacted]. Despite submitting a refund request on December 4th due to unauthorized automatic deduction for December, I have not received the refund yet. I had requested the overpayment not to be applied to January as I would qualify for Medicare at that time, but it was applied against my instructions. This situation has caused financial strain, and I kindly request an update on the refund status at your earliest convenience. Thank you for your prompt attention to this matter. Best regards, T. Powell

I was terminated by Holy Cross Hospital/Trinity Health on 4/15 after being out for 6 months due to a workplace injury. On 5/11, Supervisor Nicole told me everything should be on the website for COBRA by 5/13/22, but it is not. Supervisor Patrice says there's nothing she can do. Nicole mentioned once I provided payment info, insurance would be active, but Patrice says it will take another 7-10 days. Patrice claims it was mailed today, 5/13, but she can't email or fax it, despite offering the option. I have expensive prescriptions to pick up due to chronic health issues and need this resolved quickly. The conflicting responses are frustrating, and the uncertainty of being without health insurance is alarming. I understand that I'll be reimbursed, but dealing with WageWorks' inefficiency adds unnecessary hassle.