Volaris Airlines Customer Service Issues

Hello, I am reaching out for some information. We are planning to travel abroad for a few months. As a diabetic, I need to bring my medical equipment with me throughout my stay. This equipment includes insulin pens, an insulin pump, needles, a glucose meter, and more. I am wondering if it's possible to have a special "medical" baggage allowance due to the amount of equipment. This additional baggage would not be considered part of my cabin baggage but given as an extra allowance for medical purposes. Thank you for your response. Best regards, Yannick L.

Hello, we are experiencing an issue with our flight from Lima to Guatemala. The flight number is Q64111 and the reservation number is WFNQVQ. Our layover in Costa Rica was moved up; however, the flight from Lima to Costa Rica has not been adjusted. This has put us in an impossible situation where we arrive in Costa Rica on the 18th at 10:46 PM and then need to depart at 5:30 AM! Can you please assist us? Sincerely, Thibaud G. and Justine C.

Yesterday, on March 26th, [redacted], I was denied boarding on flight number 3 [redacted] from San Salvador, El Salvador to Oakland/San Francisco at 14:35. My booking code is KDIH5D, and my name is Natalia Malyutkina. The reason given was that I did not have proof of a second vaccination dose. Unfortunately, no compensation or discounts were provided at the airport. I understand that airlines usually offer benefits in these cases. I am now looking to fly to Tijuana and wondering if I could receive any discounts for my upcoming flight.

I bought a round trip ticket from Oakland, CA to Leon, Mexico for $[redacted].55, traveling from 3/4/[redacted] to 3/15/[redacted] on January 3, [redacted]. A few days before my flight, my daughter in San Miguel de Allende informed me she tested positive for Covid. I contacted Volaris to reschedule my flight to 3/11/[redacted] - 3/22/[redacted]. Despite explaining my situation and seeking assistance with confirmation # LI8W6E, the Volaris representative said they couldn't help without charging me an additional $[redacted].88 for a new ticket. They also charged me again for luggage and seat selection on both flights. This issue, compounded by my age of seventy-seven, has been distressing. The total cost escalated to $[redacted].43. I used my long-standing American Express card to pay for these fees. I've contacted American Express for guidance and hope to resolve this issue promptly. The circumstances surrounding the medical emergency and the available space on the plane should be considered when addressing this matter. It's confusing why I had to pay again for luggage and seat selection. Your assistance in resolving this problem would be greatly appreciated, as it has put a strain on my finances.

I misplaced my money clip with American bills while paying for a beverage. Upon visiting the Volaris counter at CBX, my experience turned chaotic. There was no assistance from Volaris employees, and all attempts to reach the airline by phone were abruptly ended by various women. An employee at the CBX counter provided a number to call, but each time I tried, the call rang endlessly before disconnecting, leaving me frustrated. The lack of customer service and professionalism displayed by Volaris exemplifies a modern business approach that prioritizes cost-cutting over customer satisfaction. It's disappointing to see an airline disregard the very customers who support them.

Reservation: RIFD3E. Passengers: L.R. Negrete, V.V. Carreno, P.Z. Valdominos, and Z.M.R. Valdovinos. Traveling from Tijuana to Morelia on April 10, [redacted]. Departure at 6:26 pm, arrival in Morelia at 10:30 pm. Unfortunately, our luggage did not make it to Morelia. Kindly assist in locating and coordinating retrieval or have them delivered to Morelia. Please contact us at: [redacted]

My last name is misspelled. I am traveling from Oakland on flight [redacted] to Leon, round trip to BJX. Departing on 5/1 and returning on 5/7. Reservation number: M898SI My name is Tracy DuVivier Gary, but on my ticket, it reads Tracy GSRY instead of GARY. My email, [redacted], displays the correct name. I made a typo on my phone, being a 72-year-old. This is my fourth request for assistance in correcting it as I haven't received any responses yet. Could you please rectify it before my flight on 5/1 to avoid any issues at the airport? Thank you! My flight is soon, on May 1st, and I am an hour away from the airport. It should be Tracy Gary, not Tracy GSRY.

My credit card information has been compromised, and unauthorized purchases have been made on Volaris' website for the past two months. The situation must be rectified immediately as I am not the individual making these transactions. It is concerning that Volaris is allowing payments and bookings with mismatching names on the credit card and booking. I urgently request Volaris to reach out to me at +[redacted]16 to address this issue promptly. I am prepared to take legal action if necessary to resolve this matter.

Subject: Dissatisfaction with Volaris Airlines Service on April 10th To Whom It May Concern at Volaris Airlines, I wish to express my disappointment with the service provided during my recent flight from San Jose, Costa Rica to Mexico City on April 10th. Despite completing online check-in, I was unexpectedly required to undergo manual check-in that consumed an hour of my time. Your staff claimed they needed pre-clearance from Mexican immigration despite my valid documents and eligibility. This lack of communication or mention on your website caused undue stress. Even after a prolonged check-in, I was unable to board due to the same issue, resulting in a six-hour delay and being accommodated on a later flight. It was later revealed that the pre-clearance was unnecessary, suggesting I was removed due to overbooking. This experience is unacceptable. I urge strict action against the staff involved. I seek a swift and satisfactory resolution; otherwise, I may pursue legal action. Sincerely, S.A. Malik

I booked a flight from Tijuana Airport to Puerto Vallarta on April 13 at 23:00. After a 3-hour delay, I received a voucher, but I missed the timeframe to claim it. Now that I tried to use it, the voucher appears expired. I'm confused as there was no specified time limit mentioned earlier. I hope to resolve this issue and use the voucher; otherwise, I may have to consider booking with another airline.

Bought a flight with Volaris and tried to check in, but it wouldn't let me. I was sent to customer service and was informed that the flight was oversold, and I wouldn't be able to board the flight I had paid for. Then they put me on a standby list for that flight. When I was at the airport, they told me to board a different flight, ensuring my luggage would be transferred there. Upon arrival, my luggage was nowhere to be found. They later told me it was on the original flight I was supposed to be on, which was delayed by three hours. I filled out a form promising they would contact me the same day about my luggage, but so far, no news. The contact number provided is not working, and it seems like all their customer service channels are unreachable. I lost a very important job opportunity due to their negligence, and I can't get any resolution or answers from them. I tried speaking to a supervisor, but was told none were available. I need a prompt response, or I will take legal action against the airline.

I was charged for luggage I didn't take. I spoke to one of your agents on May 26, who assured me the overcharge would be refunded to my bank account. However, I haven't seen the refund yet or received any update from Volaris. My confirmation number is: [redacted]. I just attempted to contact your Customer Service again, but I was informed it's the incorrect number. I anticipate a prompt resolution to this issue. Best, Danny Root

I recently made a reservation with Volaris and paid with my credit card. Unfortunately, I needed to change the dates and incurred a service charge. When I tried to make the payment, my credit card was declined multiple times despite entering the correct information. The message "payment declined" kept appearing. I am now stuck without the reservations I need and have been unable to reach a human agent at Volaris after calling. What steps should I take next to resolve this issue promptly?

The airline contacted me about my lost baggage that was found at Volaris. Despite leaving a callback number, I am unable to reach anyone at [redacted] [redacted], ext [redacted]. Initially informed that my luggage was located, now they claim to have no record of it. I need the black and orange duffel bag, which contains essential items, shipped to my Tucson address from the Tijuana Volaris Airlines lost and found in Mexico. The situation has persisted for two weeks, as my efforts to contact them through customer service and WhatsApp have been unfruitful. Despite submitting multiple tickets, the company closes them without resolution. My reservation number for the flight from La Paz to Tijuana on June 6th was T9P WSF. Any assistance in facilitating the return of my luggage would be greatly appreciated. You can reach me at [redacted]. Thank you for considering to help resolve this matter.

I have been trying to reach Volaris regarding my late luggage from a flight on 6/6/23, but I have not been able to get through. Despite leaving six messages through phone, email, and WhatsApp, I have received no response. It is frustrating as customer service directs you to use WhatsApp and then disconnects when asked to speak to a representative. None of my submitted tickets have been resolved, and I am in need of speaking to someone to get my luggage back urgently.

After struggling for more than two weeks to reach someone at the airline through the provided phone number, I eventually spoke to an individual named Victor who was incredibly helpful. Victor was able to locate my luggage, which had been transported to Mexico City instead of Tijuana. By closely monitoring the baggage scans, he accurately described the contents of my luggage. He arranged for my luggage to be sent to Phoenix, AZ, allowing me to retrieve it from Phoenix Volaris after driving from Tucson, AZ. Although it took over three weeks, I was relieved to have my belongings back. Unfortunately, Victor did not disclose his last name and simply stated he was just doing his job. I am grateful for his assistance, but I lack the necessary information from the lost and found department to properly thank him. Without Victor's intervention, I would have been left without my luggage. Despite being unable to contact the airline via WhatsApp or phone, I am thankful for Victor's dedication. I hope that Volaris can identify Victor and acknowledge his exceptional customer service. Tip: Ensure you retain every document provided by Volaris, regardless of its perceived importance, as it can be crucial.

My daughter was admitted to the hospital on 6/29/23 and discharged on 7/6/23. She is still in recovery and we have to drive back to Primary Children’s Hospital, which is a four-hour drive from home, next week on 7/13/23. Unfortunately, due to this unexpected situation, I need to cancel our flights scheduled for 7/12/23. I kindly request assistance with obtaining a refund for the flights, as we are currently burdened with the costs of the hospital stay. This refund would greatly benefit me and my family during this challenging time.

My friend had to cancel her trip with Volaris due to a family emergency. Volaris provided her with an electronic voucher worth $[redacted].99 for a future flight. However, when she tried to use the voucher to book a new trip, the website only reflected $[redacted] in available credit, not the full amount. Despite reaching out to Volaris about the issue, she only received a generic response reiterating the voucher details. She attempted to book again after this, but the problem persisted with the incorrect available credit showing up once more. She is hoping Volaris can rectify the situation and ensure the correct amount of credit is available for her next booking.

I recently experienced an unfortunate incident where my durable coffee mug broke into pieces. It seems like during handling, my luggage was not treated with the necessary care as I witnessed through my window. This isn't the first time; a previous trip with Volaris resulted in a ripped suitcase. Considering the robust material of the mug, it must have been mishandled to break. Although I didn't raise an issue last time, I feel compelled to this time after observing the lack of care towards customers' belongings. Being a loyal Volaris passenger, I trust the airline will address this issue promptly and provide a suitable resolution for this inconvenience.

Dear Volaris, I am reaching out regarding an incident during my family's July 2, [redacted] trip to Guatemala. While traveling with my husband and four children, we encountered challenges with our Donna stroller valued at $[redacted]. We were disappointed that I couldn't access the stroller during our layover in El Salvador, leading to inconvenience managing our children. Upon reaching Guatemala, we were informed that the stroller was missing, and despite providing contact information, we didn't receive updates. After three weeks of distress, we discovered the stroller at your office without notification. This experience disrupted our vacation as we had to carry our infant everywhere. The service at El Salvador airport during our return flight was unprofessional, and the flight was delayed. Considering these issues, I believe a partial refund is fair. I can be reached at [redacted] for further discussion until August 24, [redacted], after which I may need to pursue legal action if we can't resolve this matter. Sincerely, Dagmara Jaszka Solares Email: [redacted] Phone: [redacted]