Vodafone Customer Service Issues

Dear Sirs, I have been a loyal customer of idea mobile service for over a decade. Recently, my wife, Saly Daniel, who is a senior citizen over 60 years old, had to upgrade her sim card to 4g as per the message received from idea last year. Unfortunately, the new sim card we got for Rs.[redacted] is malfunctioning. Despite our efforts, including visiting the franchise office, it is still not working properly. Given my wife's bedridden condition with oxygen support (post COVID treatment), she is unable to visit the idea office personally. I have offered to provide all necessary documents. However, to our disappointment, the franchise office could not assist us. We then visited the VI office in Muthoor, Thiruvalla, where they acknowledged the issue but were unable to provide a definite solution. They suggested waiting until my wife can visit the office in person. As this number is crucial for various important services, including banks and government authorities, I am concerned about the risks associated with the sim card not functioning properly. I kindly request practical assistance to resolve this matter promptly, as traveling to any other VI office besides Thiruvalla is not feasible for me. Thank you for your attention to this matter. Sincerely, Daniel K. Thomas

I am inquiring about the status of my account cancellation. I have requested the account cancellation twice, based on the instructions from customer service. However, I have not received any follow-up emails within the promised timeframe. I have paid my phone bill for the past two years without use, and I am committed to terminating the account promptly. I want to confirm that I do not wish to keep this account or transfer it to anyone else. Moreover, I have misplaced my calling card and am unable to receive phone calls or text messages. Communication with me is possible only through email. For your reference, I am a Vodafone customer in Australia.

Dear Customer Service, I am writing to address an issue with my recent bill. I have been a loyal customer for over 12 years, with the mobile number [redacted]. I was previously on a plan for Rs. [redacted], but this month I received a bill for Rs. [redacted]. I was informed that the offer's validity had expired. I was surprised by this explanation, as I wasn't notified in advance. Despite requesting a Port out multiple times, I have not received any proactive response from your team. The lack of communication and unprofessional behavior are disappointing. I request a review of my bills and a corrected bill reflecting the previous offer price. Following this, I intend to proceed with the Port out process as I have received more attractive offers from other providers that demonstrate better customer service. Thank you for your attention to this matter. Sincerely, T.

Dear Sir, I recently recharged my phone number, [redacted], two days ago. Today, when I tried to make a call, I faced issues with Vodafone's customer care services. Despite recharging, I was informed that my incoming and outgoing services were blocked due to non-payment. I can confirm that I have a balance on my phone but cannot use it to make calls or receive any except for calls from Vodafone's customer care. I am frustrated with this situation and seek assistance to resolve this matter promptly. Thank you for your help.

My Vodafone number, [redacted], has been in use since [redacted] when I returned to India. Over time, two additional numbers were added to my account for my niece and her daughter. Today, on October 31st, I encountered an issue with outgoing calls. When I dial a number, it rings but upon the other party answering, I get disconnected before speaking. This has happened consistently across different numbers. It is difficult to explain this problem using the small mobile keypad. Contacting their helpline directs me to their WhatsApp help, which has been frustrating. I would appreciate assistance. Could you arrange for their helpline to contact me?

I have been a Vodafone customer with the number [redacted] for over 14 years. Three months ago, I switched from the postpaid 99 plan to the Entertainment plan [redacted]. However, I later discovered that other providers offer the same features at a lower cost. Upon requesting to stop the internet services on my number, I was misled by Vi WhatsApp and had both the [redacted] and [redacted] plans activated without my consent. I am disappointed by the exploitation of loyal customers like myself and request the immediate deactivation of the internet plans on my number, [redacted]. Vi customer care informed me that exclusively voice plans are not available for postpaid users, which is surprising after my long-standing loyalty. If Vi does not offer suitable services, my only options are to convert to a prepaid plan or switch to another provider. I am frustrated by the technical issues with Vi WhatsApp and the lack of menu options. Kindly deactivate the internet services that have not been used for a week and refund the fraudulent charges on my account. Sincerely, Kamlesh Mani Tiwari [redacted]

Dear Vodafone team, I am currently in Kazakhstan, and I have encountered an issue as my Vodafone number is not working. I have been a Vodafone customer since [redacted]. Previously, I faced a similar problem, and your team recommended converting my prepaid account to postpaid. I followed this advice from the customer care executive, yet even after doing so, my number is still not functional here in Kazakhstan. Due to travel restrictions, I am unable to return to India where I usually reside. I kindly request your assistance in resolving this matter promptly.

I am from Godhra, Gujarat. I have been a customer of Vodafone for many years. When I lost my SIM card, I visited the Vodafone store in Godhra today around 4 p.m. However, I did not receive proper service there. The staff was gathered on one side talking and not paying attention to us. We waited there for nearly an hour, with no officials present. You can verify this by checking the CCTV cameras at the store. Our valuable time was wasted, leaving us very unhappy, and I am reaching out to you with my complaint. I have taken some photos there which I am sending. I hope you will take appropriate action. Thank you. Regards, Z.A. Hasan. [redacted] [redacted].

My daughter activated international roaming on her mobile number [redacted] to fly on December 3, [redacted], but due to the Omicron scare, she canceled her plans. She requested the cancellation of roaming on December 2, [redacted], online with Vodafone. Despite informing customer care, she received her latest postpaid bill with a charge of rupees six thousand for roaming. Please assist in resolving this matter.

Ten days ago, I transferred my old phone number to Vodafone using VI's online service. I paid for a recharge on the VI sim but had to cancel it later due to a misunderstanding. Vodafone advised that they would refund the money within 7 days, but I have not received it yet. I am currently unable to reach VI's customer care since I am using a different service provider. Can someone please assist in contacting VI services to facilitate my refund?

From [redacted]. Mrs. J.P. Khichadia. I was informed at your Sion, Mumbai gallery that my phone would start within 3 to 4 hours from 1 pm today, January 2nd, [redacted]. It has been well past 4 hours, and my phone has not started despite completing all formalities at the gallery. Please reply by email regarding the validity of my prepaid account; I was informed it is valid until April of this year. I simply require written confirmation. If my issue is not addressed by noon tomorrow, I will explore other options available to me and my social circles. Your prompt response is expected without any excuses. Why did my phone suddenly stop working? Do you compensate for inconveniences such as stress, being cut off from family, etc.? If you are unable to resolve this matter, please assign it to someone who can. Regards, [redacted]

I would like to make changes to a recent customer service survey I completed. I mistakenly rated the service as a 7, not realizing it might be seen as less than excellent. Craig, who has assisted me with mobile phones for years, always provides outstanding customer service. I mistakenly chose 7 as a symbol of goodness and blessings. Due to personal reasons, I wasn't in the right frame of mind when I completed the survey on 10/02/[redacted] at the Vodafone outlet in Lake Haven Shopping Centre, Central Coast, NSW, Australia. I apologize for any confusion caused by my error and kindly request to adjust my ratings from 7 to 10 for all questions. Please acknowledge Craig for his exceptional service. Thank you. Sincerely, Julie Green from Budgewoi, NSW, Australia.

Dear Sir, I regret to inform you of the quality issues I have been facing with VI network, as well as confusion with billing. My attempts to contact customer service via phone and WhatsApp have been unsuccessful, with only automated messages and recorded tones. Due to these difficulties, my family has ported 6 Sims to a different network. I kindly request your prompt attention to this matter to prevent further issues and potential switching to other networks. Thank you, D Uday Kumar Cell no. [redacted] Dear Sir, Thank you for your response. I will reset the settings and update you accordingly. Regards, Uday Kumar Dhumale Cell no. [redacted] Dear Sir, Thank you for your response. I hope to see improvements in the network quality. Regards, Uday Kumar D Cell no. [redacted] Dear Sir, I am facing the same network issues. Despite contacting Mr. Yash from customer service, I received inadequate assistance. I am considering porting my services. Regards, Uday [redacted]

Dear Team, I have successfully completed the identification process for my prepaid SIM card, but unfortunately, it has not been activated yet. Despite registering on the Meinvodafone account, I have not received any SMS to activate the SIM card. Here are the details as requested: Mobile Number: [redacted]9 First Name: Molishree Last Name: Tripathi Date of Birth: 20.02.[redacted] Address: Hofmarkweg 4, [redacted], Unterhaching Nationality: Indian Error Message: Prepaid Callya allnet FlatS SIM card not activated (Unable to make calls, use the internet, or send/receive SMS) Tariff: 9.99€ for 4 weeks I am currently on a business trip and urgently need my SIM card activated. I completed the identification and registration process on 18/03, and it has already been two days. Kindly assist me promptly. Let me know if additional information is required. Best Regards, Molishree Tripathi

I entered into a fixed-price contract with Vodafone Spain, purchasing three phones, a landline, and receiving unlimited calls and TV. Nearly six months later, my bill doubled without explanation. I called the call center at [redacted] for answers and even visited a shop, sent my contract via email as requested, and waited for a callback that never came as promised within 20 minutes. So, on April 28th, I called back. After being kept on hold for 15 minutes, I was told to visit the agent I initially contracted with. I asked about additional charges labeled as "MORE SERIES" on my last two bills, which I was told were due to added TV series packages. However, I hadn't even had my TV installed yet - my contract was for unlimited TV series. The representative I spoke with began shouting, not clarifying the issue, and threatened to cancel my TV package. Frustrated by the lack of customer service and product knowledge, I ended the call, planning to contact them again for assistance from a different representative. This poor experience doesn't reflect well on Vodafone.

We have been Vidaphone WiFi customers since [redacted], seldom using the house phone or mobile services. We are currently paying €60 per month but only use the service sporadically, especially during Covid when we did not use it at all. Since June, the WiFi service has been terrible, constantly disconnecting with weak signal strength. Despite contacting customer service and being promised assistance from engineers, there has been minimal improvement after a 4-day wait. Unfortunately, even the shop in La Canada was unable to help. Now, we are unable to access customer service via the house phone.

In June [redacted], I spoke with Vodafone's customer service regarding deactivating my house internet while keeping my phone line on for three months. I was informed by an employee that I would be charged 19 euros per month, my internet would be deactivated, and I could still use my phone. However, upon receiving my invoices, I noticed discrepancies. My June invoice was 19.35 euros, July was [redacted].82 euros, and August was 41.47 euros. Unfortunately, I was unable to reach out to Vodafone during this time as I was abroad, resulting in my number being suspended due to non-payment. Upon returning to Spain in September, I spent three weeks contacting Vodafone's customer service to address the high bills and lift the suspension, receiving conflicting information from various employees. Ultimately, I was informed today that I owe [redacted] euros, despite being originally told I would only pay 19 euros. I am dissatisfied with the situation as I feel misled and forced to pay for services I did not fully utilize. Additionally, I incurred extra costs by obtaining another number while abroad due to the suspension of my Vodafone line. The experience has been frustrating and costly, and I urge Vodafone to honor the initial agreement.

Hello, I am writing to express my disappointment with the Vi customer care team and their service. I have tried contacting customer care five times, but each call got disconnected, making it frustrating to discuss my concerns. I have noticed additional charges on my current bill despite activating international roaming packages twice. I kindly request a review of these charges and appreciate your assistance. The number related to this complaint is [redacted]. Thank you.

I am disappointed with the Vi Customer Care team. I made five calls but each time it got disconnected before I could discuss my concerns about my post-bill having extra charges despite activating international roaming twice. I hope for your support in resolving this issue. Details: Name: Aliya Shaikh Number: [redacted]. Thanks, Aliya.

I misplaced my SIM card and purchased a replacement from the Electronic City Phase 1 branch on October 31st. The store representative assured me it would be activated within 24 hours after paying a fee of Rs. [redacted]. Despite being away from town, it's been almost two months, and my SIM remains inactive. Upon contacting the store, the manager mentioned he would address the issue when free, but there has been no follow-up. Numerous attempts to reach them by phone have been unsuccessful. My Vi number is [redacted], and I am still in need of assistance to activate a duplicate SIM card.