Vodacom Customer Service Issues

I had a two-year data contract with Vodacom. When the contract ended, Vodacom continued to debit my account until I intervened. I settled the outstanding balance of R845 with their lawyers on September 16, [redacted]. However, now they are asking for an additional payment of R933.80 for a prepaid account which I do not understand, as I have not received any services from them since stopping the debits. I am puzzled about what this payment for a prepaid account is for.

Regarding repair job number [redacted]8 for Mrs. SJ Simpson (Botha) with ID number [redacted][redacted] and phone number [redacted]: My Hisense phone handpiece was submitted to the Savannah Polokwane Vodacom repair center in early January [redacted] due to it breaking down on Christmas day [redacted]. The device, part of a contract on number [redacted], had its upgrade requested through your online services on May 11, [redacted]. It's disheartening that after just 8 months, the phone malfunctioned. Despite periodic checks on the Vodacom website for repair updates, the sole communication received was an SMS on January 28, as displayed in the attached message. Following a call to the repairs department on May 25, I was told about a "Credit Approval" and that the handpiece was irreparable, necessitating a replacement. This led me through various departments ultimately culminating in customer services advising me to return to the Savannah repair center, which I declined, since the repairs team confirmed the device is still with the workshop. Despite numerous conversations and explanations, my issue remains unresolved, leaving me dissatisfied. The delay in repair, lack of clarity, and inconvenience due to the faulty device are causing significant frustration. I implore prompt assistance to address these concerns respectfully. Best regards, Kobie Botha

I have been contacted twice by Vodacom regarding my upgrade, but despite agreeing to a phone and contract, the courier never arrived with the phone. I was not notified that it had been canceled. When I inquired, I was told I could only sign a more expensive contract, not a cheaper one. I visited Vodacom Bayside to transfer my daughter's contract to her own name, submitted all required documents, and agreed to a new contract. However, nothing has been done so far, and it has been two months. Today, Vodacom called asking about my number, which I am not giving up. I want my daughter's number transferred to her, and if this isn't resolved, we will consider another provider. I have been a Vodacom customer since [redacted], but this recent experience is disappointing. I request prompt resolution. - Christina M. Cell: [redacted]6

My phone was stolen last night, and I need to block my SIM and blacklist my phone. Unfortunately, the customer service line's phone bot and the Tobi chat service were not helpful. Despite stating my issue, the phone bot informed me that I was not calling from a Vodacom number, prompting details to port to Vodacom and then abruptly ending the call. This was frustrating as my phone was stolen, leaving me to use my husband's Telkom phone. While I understand this issue is not due to the person reading this email, Vodacom's customer service resources are lacking. In contrast, Capitec's customer service impressed me when I called them early in the morning; a real person answered within three rings, disabled my banking app, and ended the call in just two minutes.

I reside in Marble Hall and since June 12th, we have been experiencing a complete lack of network and internet service. This sudden disruption has caused significant concern as there were no prior notifications or information provided about the outage. This outage is especially worrisome as it hinders our ability to ensure safety, maintain long-distance communication, and contact emergency services promptly. Currently, the only time we have access to a network is at work via Wi-Fi from another service provider. Could you please provide an update on when this issue is expected to be resolved? Your urgent assistance in addressing this matter would be greatly appreciated. Thank you.

Hello, I recently bought a Vodacom Hi Sense U963 cell phone that supports two SIM cards. I have my Vodacom SIM in slot 1 and want to use my Rain SIM for data in slot 2. However, the phone prompts me to use the Vodacom SIM or enter an unlock code. I tried using my phone lock code, but it didn't work. I need help getting this unlock code because I can't buy another phone for a different network. Your assistance in this matter is greatly appreciated. Thank you, Khutala M.

I've had numerous negative experiences with customer service. I want to cancel one of my Vodacom contracts. My ID number is [redacted][redacted], and my address is 31 Patensie Avenue, Port Elizabeth. I have two numbers, and I want to cancel one, but I am unsure of the number and its package details. I am frustrated with Vodacom's lack of assistance and the unprofessional treatment I received from a lady today who hung up on me. Please don't make me keep asking for help. Please reply within 24 hours, or I will seek assistance elsewhere. Thank you.

I am being billed for a fiber line I don't have. Despite numerous complaints, returning the router, and contacting you via phone and email, the issue persists. Referring to cases FR[redacted]87, 002H5aJMN8BQ0GD8, and 002H5aJMN8BQ0H4N, I still haven't received a resolution. Please refund my money, cease the unauthorized debit order, and cancel the service. I have made it clear that I do not want your fiber line. The promise of email communication has not been fulfilled. Kindly expedite the refund process by cancelling the service and returning my funds promptly.

I signed a 24-month contract with Vodacom back in October [redacted], but the contract period has ended. Despite my request to stop and cancel the contract, Vodacom continues to debit my account. I have tried calling, sending emails, and requesting them to stop the debits, but my requests have been ignored. I need help determining the last active date of phone number [redacted] [redacted] [redacted]. My router was damaged, the SIM card was lost, and Vodacom refused to replace them, insisting that I do a swap and purchase a new router. I have informed them to stop and cancel everything. The debit amount has now reached over R1000, and I no longer want the router.

I am requesting a SIM swap, but every time I speak to Tobi, he says he can't assist me. My SIM card number is [redacted][redacted], and I want to revert to my old number, [redacted]. I completed the RICA process for the SIM card this morning. My name is Joyce de V. I have had this number for almost a year. In November [redacted], my cousin attempted a SIM swap that was unsuccessful, leaving me unable to use my SIM card afterward. The SIM card was last in my Mobicel Zoom, which also served as my WhatsApp account number. Can someone assist me with the SIM swap process using the information provided?