Vodacom Customer Service Issues

I reached out to Vodacom at the end of March [redacted] to terminate my contract with one month's notice, effective in April [redacted] for the final payment. Ayanda Ntombela, a consultant, promised to process my cancellation, but I later received a new invoice in April showing another upcoming payment. Visiting a Vodacom store, I discovered Ayanda Ntombela did not cancel my contract as promised. On May 16th, I tried to cancel again and faced difficulties with consultant Phindile Matakiya/Matshiya, who was disrespectful. Despite eventually confirming the cancellations, I am now unsure if they were truly processed. Following this, Vodacom consultant Ayanda Khanyile, called from [redacted] confirming the cancellation but also suggesting a new contract which I am not interested in. Concerned about a potential unauthorized debit due to Ayanda Ntombela's negligence, I am seeking reimbursement from Vodacom.

Before my recent trip abroad, I contacted customer service to confirm if I could activate roaming using TRAVELON [redacted] as per the advertisement on Google. The consultant assured me it was possible. Unfortunately, when I tried to activate it at the airport, I received an error message stating that the [redacted] service was no longer available, and I needed to dial *[redacted]*[redacted] instead. I couldn't do this in time, and now I am in the UK without roaming. As a 75-year-old woman, I am eager to have my roaming service restored. I kindly request your assistance in activating this feature, as I rely on it. I have been a loyal Vodacom customer for a long time. Thank you for your help. Sheila Ann Munro +[redacted]2

Hello, I have been experiencing ongoing issues since June 3, [redacted], with no improvement in my situation. Despite logging numerous complaints, they were closed without any follow-up communication. The problem I reported regarding my router not functioning correctly on our 20-line connection, with speeds only measuring at 3.65 and 4.52, worsened after a lengthy call with Tim. Despite his attempts to fix the issue, our internet service ceased to work. He assured me that his supervisor, Jason Dudco, would contact me within the day, but 24 hours later, I have yet to hear from him, and I am still without internet access. Despite sending emails and service requests, I did not receive any responses. We consistently pay our bill on time every month, but currently, we are paying for a service we are not getting. If this matter is not resolved promptly, I will escalate it publicly as your service is subpar compared to other providers, despite being more costly. The continuous problems with our fiber line over the years have become unbearable, prompting my husband to consider canceling all services.

Hello, I require assistance with a Vodabucks store purchase I made on June 28th. The purchase included 7 items, paid for with [redacted] Vodabucks and a total of R1999.00. Despite being told I would receive an SMS with the tracking number for my items, I have not received it, even though the items were to be delivered within 7 days. As today marks the 10th day since the purchase, I am concerned. I previously contacted Vodacom, and after being advised to wait longer, I am unsure about the status of my order. I am eager to know the delivery date in order to make arrangements for someone to be available at my home. Can you please provide an update on whether my order was processed, if the items are on their way, or clarify the situation? Prompt assistance and a resolution would be greatly appreciated. Thank you. Regards, Andries

Good morning Rene, I wanted to apologize for using our personal email addresses for communication. It seems customers have been responding to this email. Thank you. Regards, Lebogang Mohloare --- Good day Ms. Carstens, I hope you are well. I am reminding you about your Vodacom upgrade. Could you please provide me with your Vodacom number so I can check on the upgrade? Our manager sends system-generated SMS, and tracking them is difficult. We rely on your email response for communication. Thank you. Kind regards, Lebogang Mohloare Sales Consultant Vodacom Midstream --- It's concerning if this is how Vodacom conducts business now.

I am attempting to contact the individual who provided me with this quote and have a few inquiries. Despite talking to three different individuals who redirected me to the rewards department, none of them were able to assist me. I tried contacting [redacted] [redacted] for help without luck. The salesperson who assisted me is identified as RW_AK005 [redacted]. I am questioning why R130 was deducted from my account and why I am being charged for a date I did not consent to. Additionally, I am unsure about the R105 charge listed on my quote. Why can't my new sim card be activated immediately, and why am I being told different amounts than what was initially quoted to me?

On August 8th, [redacted], at 10:11, I contacted your cancellations department and spoke with Nonthando for 12 minutes and 38 seconds. I requested the cancellation of my matured contract. Nonthando couldn't assist directly due to an issue with my phone number in the system but indicated my request would be forwarded. Despite expecting a response, none was received. Seeking answers, on August 24th, [redacted], I visited the Vodacom shop of the contract's initiation. I discovered the contract had been extended without my consent, which I consider fraudulent. I was advised to visit the main Vodacom shop at Greenacres for resolution, but only instructed to call again. Subsequent calls on August 26th and August 31st led to lengthy explanations and waiting times without a resolution on the unauthorized extensions. Additionally, another data contract tied to my number was extended without approval under a "Covid-19 relief" scheme. This situation is unacceptable. I urgently require the cancellation of the contract linked to [redacted] as requested on August 8th, [redacted], and the restoration of the original cancellation date of June 30th, [redacted], for the data contract associated with [redacted].

Hello, I applied for Vodacom Fibre and had it installed at my house. Unfortunately, I have been experiencing ongoing issues with the internet connection. Despite contacting Vodacom Fibre for assistance and being assured that the problem was resolved, I continue to face slow speeds, not in line with the 200mbps line I signed up for. After a week of issues, I decided to cancel my Fibre contract, agreeing to pay the early cancellation fee for the 24-month agreement. I completed and returned the cancellation forms in June. However, I was surprised to see significant deductions from my account in June, July, and August. Vodacom Fibre acknowledged the error and promised to refund me for the deducted months. To my dismay, I discovered that the Fibre service was still active and billing me for the months after the cancellation. Despite providing proof of cancellation, the issue persisted. Vodacom Fibre assured me that the service would be cancelled at the end of September. I seek assistance in resolving this ongoing matter with Vodacom Fibre.

I contacted Vodacom on 10th October [redacted] to request a Fibre relocation. They informed me that it would take 14 days. Today, on 8th November, there seems to be no progress. I keep receiving emails asking me to book an appointment, but the calendar does not appear. I have notified the call center agents about the Generic SSA NOTOK error message but still receive it daily. After two weeks of continuous calls, I have been told that my issue has been escalated. Unfortunately, I have not received any positive feedback and continue to receive emails asking me to book an appointment. Various call center agents have been unhelpful, not allowing me to speak to their team leader or failing to call me back. Only Carol has called back, but no installation date has been confirmed. I am unsure how to proceed to obtain the service I require.

In [redacted], I contacted Vodacom via email and phone to report a fraudulent incident where my name was misused without my knowledge. Despite proving my innocence and providing evidence, Vodacom passed my account to debt collectors who demanded payment for a crime I didn't commit. An investigation confirmed I had no involvement in obtaining the phones and the fraud took place in a province I've never been to. I submitted all requested documents like an affidavit and ID for verification, believing the issue was resolved after Vodacom's Fraud department acknowledged the fraud. To my surprise, on 15 November [redacted], my application to build a house was rejected due to a declined credit score attributed to the unpaid Vodacom account still linked to me. I'm now seeking a confirmation of a fraud letter to prove my innocence. My reference number is EC-1REH-2PAGWS.

My name is Merinda de Wet, and I need assistance with Vodacom urgently. Typically, my monthly bill of R586.94 is automatically debited on the last day of each month. However, this month I was charged R879.83 without any prior notice or contract changes. My account number is IO447097. I have been unable to reach Vodacom's customer care at [redacted] [redacted]. Your help in resolving this matter would be greatly appreciated. Best regards.

After moving abroad in May [redacted], I encountered issues canceling five out of eight contracts with Vodacom. Despite numerous attempts, I have been unable to contact Vodacom from overseas to resolve this matter. I have even sought assistance from others without success. I have been overcharged for services I am not receiving, and it has become financially burdensome. I only need to retain three of the numbers, including my main number which I am using in Australia. If this matter is not resolved promptly, I may have to discontinue payments.

I live in the south of Johannesburg, and every time there is load shedding, the tower in Townsview goes down. This affects me while working from home because I can't receive my 2FA/OTP messages due to the loss of signal. This has been going on for three weeks now, and it's becoming unacceptable. I've noticed that the backup batteries don't seem to be working either, or they might have been stolen. I reported this issue over a week ago during a Vodacom call where I informed the representative about the problem.

I recently upgraded my 3 modems, but none of them can connect to the internet. I spoke to a consultant last week, and she mentioned they would make some setting changes to fix the issue. It has been 2 months, and the modems are still not working. If this problem is not resolved soon, I will have to escalate it to Hello Peter to report the poor after-service from Vodacom. I am frustrated because every month I am charged for data that I am unable to use. This situation is especially difficult during load shedding, forcing me to purchase additional data just to stay connected since the modems are inactive.

I have made multiple attempts to address this matter. Despite my efforts, I keep receiving automated responses directing me to email the specified address, perpetuating the same cycle. Kindly close all my Vodacom accounts as I no longer reside in South Africa. My account activity surely reflects this. I am abroad, thus unable to use the cancellation number. Due to travel restrictions caused by Covid, I faced challenges resolving this issue in South Africa. Although I visited six months ago and devoted hours at your offices, I could only call the cancellation number from there. After the visit, I was promised closure via email. Yet, you persist in billing me and withdrawing funds from my bank account using varying debit order amounts, without my consent. This practice is unjust. I have attempted to halt these deductions to no avail. Cease this unlawful action. I refuse to pay for an unused service. Contact me in the US at +1 [redacted], considering the time zone difference. Kindly confirm when my account will be terminated permanently and outline the process for refunding the wrongful charges.

I've been attempting to reach Vodacom through their phone numbers ([redacted] [redacted] / [redacted] [redacted] / [redacted]) for the past 5 days, but the calls never go through. Additionally, I have sent 5 emails to their addresses ([redacted] and [redacted]) without any response. I am trying to cancel my contract, which has expired, and switch to a pre-paid plan. I am very frustrated with their lack of communication and service.

I suspect that my email has been compromised. I recently received two invoices with altered banking information, which I believe were intercepted and modified. The most recent incident occurred on February 23rd, but I noticed the discrepancy before making a payment. I've contacted the service provider, who informed me that the issue might be on my end. Can someone please help me address this situation? Thank you, B. Merryweather

For Viddigo customer support, reach out to [redacted] I recently subscribed to Viddigo without reviewing the details, but upon contacting their team, they assisted me in canceling my subscription. If you find yourself in a similar situation and need to unsubscribe, don't hesitate to email the Viddigo team at [redacted]

My Netflix subscription payment, which is deducted from my Vodacom airtime, did not go through on the expected date of March 22, [redacted]. Despite receiving an SMS from Vodacom confirming the successful update of my Netflix subscription for the month, the R49 subscription fee was not deducted from my airtime balance. If this matter is not resolved before Tuesday, March 28, [redacted], Netflix might cancel my subscription. I have sufficient airtime for payment. Please address this issue promptly. My cellphone number is [redacted].

I recently experienced an issue with the courier service that incorrectly delivered my phone to someone else. After raising a query and being assured of receiving feedback, it has been frustrating not hearing any updates since February 21st. I'm struggling to get through to them via phone and eager to know if the phone will be replaced or if I should consider cancelling the contract entirely. The phone number associated with this matter is [redacted].