Visa Customer Service Issues

I was trying to purchase Minecraft Realms, and after receiving the email with the link, I went to the website to input my email address and Visa credit card details. However, upon submitting the information, I encountered an error message stating that the credit card information could not be processed. I made sure all the details were correct but still faced the same issue (Error Message: "Sorry, the credit information can't be processed" or "Please reenter your information").

I am seeking assistance from Visa regarding an issue with my Visa debit card. Initially, I contacted my bank, which holds the checking account linked to my card, about a purchase for custom furniture made online. The furniture company failed to fulfill the order, not responding to emails and having an inactive phone number. Although I filed a claim with my bank within 45 days, it was considered outside the timeframe for a resolution. As the purchase involved custom furniture, I escalated the claim, waiting an additional 90 days only to be informed that it exceeded the dispute timeframe with the merchant's bank. I believe I am still eligible for a chargeback under Visa code 30, allowing up to [redacted] days from the expected delivery date or [redacted] days in total.

I'm having trouble adding Bitcoin to my account. The site says I've attempted to enter my card information too many times. Can you please remove the block so I can input the card details? I need this for my business account with Bitcoin. Thanks.

I need assistance from a representative. I have been trying to navigate through various issues I am facing with your company to add my card to Bitcoin. There seems to be a block on my card preventing me from doing so. I kindly request for the block to be released so I can proceed with the transaction. Thank you in advance for your help.

Hello, I am contacting you from Ukraine as we lack proper Visa customer support here. On the 14th of May at 13:01 Ukraine time, my credit card ending in [redacted] was mistakenly double-charged for an online payment. I attempted to rectify this error with Car Record Go, a disappointing car rental service, but they are being uncooperative by denying the duplicate charge, which my bank confirms as withdrawn. I hold transaction authorizations of [redacted] and [redacted]. The rental service acknowledges the first but bizarrely claims no record of the second charge. Seeking your intervention as the transaction processor to facilitate the return of my funds, could you provide a more detailed screenshot to present to their inept support team? P.S. A chargeback request has been initiated with my Ukrainian bank, although they advise that it could take 45-[redacted] days for resolution, making your assistance crucial as I urgently require the refunded amount.

I had a friend over named Robin Hamilton who stayed with me for 5-6 days before Memorial weekend. I suspect she took my cards and some oxycodone pills. Initially, I had 30 extra pills besides my prescribed 60, and now they are missing. Furthermore, a magical ring and some boxes disappeared from my backyard, which she admitted to taking. I also discovered a missing car key and found it later inside my car. I recently bought that car. This has caused me a lot of distress. I suspect Robin of being involved in these incidents. Thank you for your time. Bye.

Hello, I made a reservation at OYO [redacted] Elite in Kuala Lumpur through Hotel.com for the dates 7/18 - 7/30, booking on 7/3/19 with my Visa Card. I received a confirmation email with number [redacted]86, assuring me my room was paid for and guaranteed. When I arrived, the day manager, Amir Hasan, claimed they had no record of my reservation despite my proof. After much back and forth, they said they were fully booked and I had to find another room. I contacted Hotel.com for a refund as the hotel denied receiving payment. Hotel.com declined, stating they can't force the hotel to pay me. This experience has left me frustrated and out of [redacted].88 USD. I urge action to resolve this situation promptly. I possess all correspondences with Hotel.com and eagerly await a resolution. Best Regards, R

My husband and I manage some investments through Ameriprise. Recently, we were informed that our MasterCard was being replaced with a new VISA card. Despite being told the new cards should have arrived already, they haven't, and my online Ameriprise statement shows a VISA Signature card account number ending in [redacted]. We tried to follow up on this issue by phone, but due to the lack of a card number, we faced challenges reaching a live person. Eventually, my husband spoke to a helpful lady who assured us the cards would be resent, but we can't recall the expected arrival date. My husband recalls the last payment of $[redacted].55 was for the old MasterCard. Any guidance to resolve this confusion would be greatly appreciated. Thank you, Billie C.

I purchased a Prepaid Visa card from your company on September 29, [redacted], and completed the registration process. However, the card is not working and is not displaying any information on the website. Many customers rely on these cards for online and in-store purchases, without incurring interest charges like regular credit cards. I have bought numerous cards in the past without any issues, but this experience is disheartening. I attempted to use the card for promotions at Sephora, Amazon Prime, and Wish.com, all of which were great deals. I urgently need this matter resolved as I should not be denied access to my own funds. I have attached the purchase receipt from September 29, [redacted], along with the packaging that displays your company's name, and the card itself for verification purposes.

I have been a loyal customer for 5 years. I made a payment the day before Thanksgiving, but your system made an error and took the payment from my bank account. I had to fax all kinds of information to resolve an issue that was not my fault. After four days, my card was turned back on, but now it has been deactivated again. They are requesting all the information I just faxed, as well as my bank account number. It feels like a scam. Why is there such a lack of appreciation for customers? Please show some respect and fix the mistake your company made. I simply made a payment and do not deserve to be treated poorly like I have been by Total Visa. This situation is unacceptable.

I am having trouble with my Visa credit card. It seems like my account got locked, and my security number is not working. I attempted to access my account, but it informed me that it's locked. When I tried to make a purchase, it wouldn't go through due to an incorrect security number. Please assist me with this issue. Kindly respond if you can help. Thank you. I have attached a photo showing the message. Can you please change my security number and unlock my account?

I require assistance with my Visa credit card as it appears that my account is locked, and my security number is not functioning correctly. Upon attempting to access my account, I received a notification that it was locked. Furthermore, I encountered issues with making a purchase due to an error with my security number. Kindly assist me in resolving this matter. Additionally, I would appreciate if you could assist me in changing my CVV number, as the current one is not functioning properly despite entering the correct information. Thank you in advance for your help with unlocking my account and providing a new CVV number.

Recently, an ex-employee took $20,[redacted] from my business account by breaking into the home office while I was on leave. I followed all the bank's instructions, submitted a police report, but my business visa debit card claim was denied. The bank said the person seemed authorized to make transactions. He wasn’t an account signer, I never gave him the card or the pin. I’ve filed a complaint with the bank and am waiting for a response. The account was closed due to a $2,[redacted] overdraft, and now a collection agency is pursuing me. I'm wondering if Visa can do a chargeback on a closed account to recover my funds.

Dear Sir or Madam, I reside in Hamburg, Germany, and hold a Visa First Class card with the number 4[redacted] 3[redacted] linked to a TD Bank offset account in Upper Tantallon, Nova Scotia/Canada. Typically, I would have expected to receive a new card automatically upon expiration, but unfortunately, this did not occur, not even to my Canadian address in Indian Harbour. My son Paul-Frederic is currently attending school there and has a secondary card. The expiry date of my card is 3/20, and my son has requested a new card for Canada over the phone, but was advised that I need to handle it personally. However, reaching out through the known phone number is challenging due to the time difference and waiting times. Therefore, I kindly request the prompt delivery of a new card to my German address at Frank Scharlau, Schwanenwik 26, [redacted] Hamburg, Germany. It's essential that my son's card remains valid and independent. Thank you for your assistance. Frank Scharlau

I recently purchased a Kroger Prepaid Visa reloadable card from Dillons. Following the activation instructions online on their website, I encountered an issue where the 3-digit code on the back didn't match the card number. Despite multiple attempts, the automated system prevented me from progressing. Contacting the activation number on the card led to the same error. After reaching out to Kroger Prepaid customer service, they informed me of technical difficulties on Visa's end. I urgently need access to the funds on this card to pay a crucial bill. Your assistance in resolving this matter promptly would be greatly appreciated.

I recently ordered a jacket from a company, but unfortunately, it was the wrong size. When I tried to return it and reorder a larger size, I encountered difficulty. Despite following the return process multiple times and contacting the owner, I have received no response. This has been ongoing since July, and I am frustrated by the lack of communication. I am a senior and cannot afford to waste money. I am now seeking help to resolve this issue and get my refund with the assistance of Visa.

I am reaching out on behalf of my friend and roommate, an 80-year-old long-time Visa cardholder. Recently, her husband passed away, prompting her to contact Visa to cancel his card. However, during the process, there was confusion, and her own card was mistakenly canceled as well despite her clarifications that she is the main cardholder. Today, when she went shopping, she discovered her card was invalidated, leading to frustration. Upon contacting Visa, she was informed it could take up to a month to issue her a new card. This delay is unfair given that it wasn't her mistake, and she relies on this card, especially her Costco membership. In the past, her husband received prompt replacements when his card was lost. How can this issue be resolved, and can she receive compensation for the inconvenience, time, and energy wasted?

My name is ARMIDA MUZ. I fell victim to a scam in Italy on 24/11/[redacted] as my card was cloned. Card number: 4[redacted] 3[redacted] The card has now been blocked, and Nexi is the card protection service. A scammer linked my card number to my phone number and sent me messages pretending to be from Nexi, claiming to help block fraudulent attempts detected by Nexi, but instead asking for codes to steal money. I can provide evidence. I reported this to the Police, requested payment disputes with Nexi, but I am unsure if I will be refunded as I gave the codes to the scammer. Is Visa insured for such scams? Can they reimburse me? I lost [redacted].85 euros. I have screenshots of the messages as proof of the scam and can provide a copy of the report I filed. I am available for any clarification in the hope of resolving this issue. Thank you

I received two Visa Debit Gift Cards as gifts before the holidays, one with $[redacted] and the other with $[redacted]. I tried to use the $[redacted] card at my local Walmart, but it wasn't approved. I attempted to contact a Representative by phone at [redacted] but was unsuccessful. I spoke with Lois, the receptionist, who directed me to call [redacted]. However, after providing the required card details, the system did not recognize my information. It was frustrating and time-consuming, and I'm seeking a more efficient way to resolve this issue so I can use the gift cards for an upcoming purchase. Thank you for your help. - Flo W.

I purchased 2 PowerPros from Gadgetsul, but it took 2 months to receive them. After deciding to cancel the purchase, I contacted Kelly Dorman for the RMA numbers, but she was unresponsive. After numerous attempts, Kelly finally offered an RMA number or a refund. Opting for the refund, she failed to reimburse my card. Since September 9th, [redacted], I've been dealing with this issue, with the bank stating it's too late to assist, despite my disagreement. To make matters worse, I was charged an additional 3 times, totaling $[redacted]. Kelly attributed this to a supposed computer glitch causing extra orders and charges. This has left me with 6 PowerPros and $[redacted] overdraft. As a person on disability with only a monthly income of $[redacted], this situation has been extremely challenging. Thank you.