Virgin Atlantic Customer Service Issues

I recently traveled from London to Cancun with a layover in Atlanta on Virgin and Delta flights. Unfortunately, it seems our luggage didn't make it on our connecting flight in Atlanta and is still at Heathrow Airport. The baggage tags for the missing bags are as follows: [redacted], [redacted], [redacted], [redacted]. They contain a blue Samsonite soft suitcase, a black Briggs and Riley soft suitcase, a grey Antler hard suitcase, and a black and grey Osprey child carrier backpack. The file reference number for the missing luggage is CUNDL59070 under the surname Anthony. We urgently need these bags, especially the one with items for our baby. The Delta Cancun representative informed us that the bags might still be in Heathrow. Can someone please investigate this matter promptly and provide me with an update on the progress?

During our trip from BLR to SFO, our luggage went missing. We were given PIR number SFOVS33198 by the customer representative. Our clothes and some sweets were in those bags. We were informed that 2 out of 5 bags were located and sent to SFO airport on June 18, [redacted]. Despite several attempts to contact the customer representative for updates, we have not received any responses. The provided WhatsApp number is also not accepting calls, leaving us uninformed about our bags. We had to buy clothing and toiletries in the meantime. We are hoping to receive an update on the status of our bags. Our flight number is VS41, and our booking references are 2KNT3L for Sindhuja Bhuma and 2KCCQZ for Shobha Bhuma.

I am still waiting for the refund for the flight canceled in December [redacted] due to Covid. Below is the note I received regarding the refund process. I require urgent resolution on this matter. Refunds HQ Sun, Dec 27, [redacted], 7:17 AM to [redacted] - Please note, this is an automated email and replies are not monitored - Reference Number: [redacted]2 Greetings, We acknowledge the receipt of your refund request, which will be processed within the standard timeframe as requested. Once Virgin Atlantic processes the refund, it will be credited back to your original payment method. The time it takes for the funds to reflect in your account is subject to your card provider or payment method, potentially taking up to 14 days. In cases where the original payment details are incorrect or expired, you will receive an email with instructions to update them securely. Any delay in providing updated details may affect the refund process timeline. We appreciate your understanding as we work on returning your funds to you. - Please note, this is an automated email and replies are not monitored -

Dear Customer Service Manager, I am writing to express my utmost dissatisfaction regarding a recent experience with your airline. My wife and I booked a return ticket, and on the return journey scheduled for June 25, [redacted], we encountered a significant delay due to the flight being unable to take off. This resulted in us spending approximately 24 hours at the airport with limited communication and access to necessary medication. We were only provided with a meal voucher during this extended wait, causing us to miss important engagements in Nigeria. While I typically choose your airline for its direct flights, this particular experience was extremely disappointing. I am requesting compensation to alleviate the stress and discomfort endured during this flight delay. Please find the flight details below: - Olabinjo Mukaila Akanji: [redacted][redacted] - Olabinjo Ismat Ajoke: [redacted][redacted] - Booking Reference: KV5JQ8 I kindly ask for a prompt response to my request. Warm regards, Hrh Oba Mukaila Akanji Olabinjo Eleposo of Eposo Kingdom

Hello, I am Dr. Salem. I flew with Virgin Atlantic on June 18 from LAX to Cairo. Despite arriving at London Heathrow, my flight from Paris to Cairo was delayed, leading to a reroute through Egypt Air. Upon reaching Cairo 24 hours later, my luggage did not arrive, causing inconvenience throughout my trip in Egypt. I have returned to Los Angeles for 2 1/2 weeks now, still without my luggage. I recently received a message from Egypt Air stating they have located my two bags, presenting me with the options to retrieve them from New York JFK or Cairo. I wish to inquire if it's possible to have them delivered to Los Angeles instead. Thank you.

Hello, I am a Bahamian diplomat traveling with my adult daughter on August 1, [redacted], from Nassau to Heathrow. Upon booking, I mistakenly selected Premium Economy assuming it was Business Class. I later learned there is a separate Business Class section. I kindly request an upgrade to Business Class if there is availability. Thank you.

Hello, I've been struggling with multiple flight changes for my trip from PDX to Southampton. I need to claim for missed ground transport and Airbnbs but I require the date of the original booking and reasons for the changes. Delta provided me the updated flight details, but I couldn't get the original booking/ticket information from them. The reference number they provided is [redacted][redacted]. My name is Paul Mallory. If you could email me this information, that would be greatly appreciated. Email: [redacted]

I am attempting to modify the return portion of my London to Boston flight on VS12 for May 24, [redacted], to one week from now. Previously, I was informed by Customer Service Representative Jason that I would receive a Travel Voucher within a week to facilitate this change, three months ago. When attempting to contact the Customer Service Number at 1-[redacted], the automated system redirected me to my third-party travel agency, GetAFlight, based in the UK. After speaking with James at GetAFlight, he mentioned that due to my direct contact with Virgin Atlantic, they were unable to assist with the ticket alteration. When I tried to make the change on the Virgin Atlantic website, I encountered issues with my eTicket Number [redacted][redacted], Airline Reservation Code C643U4, and Booking Reference Number 1FXFHN not being recognized. My name is John Doyle, and the situation of being passed back and forth between Virgin Atlantic and the travel agency has become frustrating. A resolution is needed promptly.

Subject: Disappointing Premium Class Experience on Recent JFK to LHR Flight I recently took the JFK to LHR evening flight on September 14 at 9 PM in the Premium class. My name is Emily Golden, and I’d like to share my dissatisfaction with my experience. Despite generally preferring Virgin Atlantic, I have decided to switch back to Delta for my frequent flights between JFK and LHR. In the past few months, I have flown this route in June, July, August, and September, always on evening flights with lie-flat seats. While trying Virgin Atlantic in September, I was let down by the lack of privacy in my premium seat compared to Delta’s first class, which provided a privacy barrier. Although I admire many aspects of Virgin Atlantic, the absence of privacy for premium passengers was disheartening. I hope Virgin Atlantic considers adding privacy features to their premium seats on the outbound JFK night flights soon. However, I will continue to choose Virgin Atlantic for my daytime return flights due to other preferences. Thank you, Emily Golden Email: [redacted]

My name is Ann Matthew, and I flew with Virgin Atlantic on September 21, [redacted], from London Heathrow to Barbados, connecting to Dominica. Unfortunately, my suitcase did not arrive with the others, even though I paid an overweight fee of 65.00 pounds in London. I reported the issue in Barbados and got a reference number. The suitcase was delivered to Dominica on October 1, [redacted], with my son receiving the call. I had to pick it up from Melville Hall airport myself, which was inconvenient. When I checked it on Monday, I noticed my son's black trainers and Elizabeth Arden perfumes, a gift from my son in London, were missing. I suspect theft in Barbados as I believe someone had access to the suitcase. Additionally, I had to pay a friend $[redacted].00 to drive me to the airport, which was over an hour away from my home in Roseau. I had asked if it could be delivered to Canefield, much closer to me. I will be leaving a detailed review about this experience as I was without my medications for a long time. I look forward to hearing from you. Ann Matthew

Subject: Flight Experience Concerns - Reference [redacted] Hello, I am reaching out regarding some issues I encountered during my recent flight. I had booked a first-class flight from Heathrow to Barbados, but due to a delay with my taxi, I missed my original flight and had to switch to a premium seat as the first-class was full. Upon receiving my updated flight information, I noticed I had not been assigned a seat despite the extra fee I paid. My wife, who reviewed the details, discovered the oversight. Given my mobility issues, I needed a specific seating arrangement, and luckily, a window seat was available. However, the person beside me had mobility challenges, making it difficult for both of us during the flight. To add to the discomfort, my in-flight entertainment system was not functioning throughout the journey. This experience was not up to the usual standard I expect from Virgin Atlantic, and additionally, I was charged an extra £28 for seat selection, which was not communicated clearly during booking. I prefer Virgin Atlantic for its superior service, but this recent experience has left me disappointed. I kindly request a review of this matter. My flight details are as follows: VS177. Thank you for your attention to this issue. Sincerely, Alex M. Financial Relationships LLP 6 Snow Hill, London, EC1A 2AY Authorized and regulated by the Financial Conduct Authority.

I arranged a flight for my spouse via Expedia from Portland to Atlanta to Madrid and back. He departed on September 14 but sadly passed away there on October 1. I've been dealing with Delta concerning the refund for his return flight on October 26, which they mentioned should come from you. I informed them on October 21 to free up his seat on the plane. His ticket number is [redacted][redacted]. I recently received the consular death report. Kindly assist me with this matter. My husband's name is Kim P., and I am Kit P.

I am scheduled to fly on March 29, [redacted], booked through TUI. Unfortunately, Virgin canceled the flights, resulting in additional costs of £[redacted] when rebooking. This trip has been saved up for over 8 years and is a special occasion for my 11-year-old granddaughter. I was unable to afford the £[redacted] charge to change to the next day. I'm considering reaching out to Virgin for compensation to offset the extra expenses incurred. My booking number is EBRK04 for the flight from Manchester to New York, and my Flying Club membership number is [redacted]. Any assistance with this matter would be greatly appreciated. Respectfully, Belinda L.

I traveled from Manchester to Florida on August 21st, [redacted]. When I arrived in Florida, my baggage didn't make it. I was advised to keep receipts for items like clothes, footwear, toiletries, etc. I had to purchase during my 3-week holiday. Unfortunately, my case was returned to me after 8 days, broken beyond repair, almost halfway through my ruined holiday, as my case was still in Manchester. I returned on September 22nd, [redacted], and I am still waiting for compensation for the receipts I sent photos of. Thank you.

URGENT: Booking Locator - CL8ON4 for Ms. Margot Shippey Ms. Shippey's flight BA1337 from NCL to LHR was delayed, causing her to miss her connection VS449 to JNB last night. BA rebooked her on BA43 from LHR to CPT at [redacted] but only in Economy class. She prefers to travel on VS478 on 09 DEC from LHR to CPT at [redacted]. Since the original flight was yesterday, we are unable to reissue the ticket. BA mentioned they have the authority to rebook to a BA flight, but this must be handled at the airport. I have been on hold with the airline for over an hour. Please assist.

I need to adjust my Virgin Atlantic flight due to unsuitable time changes. I want to switch to a different flight on the same day. On the website, the automated chat keeps saying no live agents are available to help me. I've been trying since 5:30 am. What is the best number to call from the United States to speak with someone about changing my flight?

My wife, Teresa Herkert, is currently in England for her sister Wendy's funeral. She will be returning with some of her sister's belongings. Teresa's e-ticket number is EIS292. Due to her sister's sudden passing, Teresa had unexpected expenses totaling approximately $4,[redacted], including the $[redacted] she used from a holiday ticket to England in February. This has been a significant financial burden for us, especially since I am retired and Teresa only works part-time at 61 years old. Given these circumstances, we kindly request the courtesy of not being charged for extra baggage when she comes back home. Your understanding and assistance would be greatly appreciated. Thank you for considering our situation. Sincerely, George Herkert.

To Whom It May Concern, Dear Sirs, My name is Mr. IOANNIS KARAMARIAS, a Qualified Solicitor registered under SRA No: [redacted] in London, United Kingdom. I run an Immigration Law website, ukimmigrationlaw.net, where I publish articles on various Immigration law topics. I am proposing a cooperation opportunity with VIRGIN ATLANTIC. I am willing to provide regular Immigration law articles for funding/sponsorship. I am available for an interview to discuss this in detail. Please let me know the contact details for arranging a meeting promptly. Thank you, IOANNIS KARAMARIAS LLB (Hons), LLM (Univ. of Bristol), LLM (Queen Mary, University of London), Solicitor (England and Wales)

Good evening, I am inquiring about booking flights for a family of four from Manchester to Orlando. We are planning to travel from Sept 28th to Oct 12th, with some flexibility. Our family, consisting of mum, dad, Tyler (6), and Ryan (4), is looking to fly with your airline. In April [redacted], we flew with you to Florida as Tyler underwent proton beam therapy for brain cancer. The trip was not for leisure, but your Virgin team's support was exceptional during this difficult time. Tyler is now cancer-free and recovering from treatment. We are hoping to visit Orlando for a well-deserved holiday to enjoy the fun activities we couldn't before. Specifically, we are interested in upper-class seats for comfort and sleep, considering Tyler's recovery. Any assistance or deal you could offer would mean a lot to us. Thank you for considering our request. Warm regards, C. Family

Good morning. I wanted to share my experience from my recent flight VS132 on Thursday, December 15th, [redacted], from BGI to LHR. Upon arrival at LHR, I noticed that my suitcase was severely damaged on the carousel. When attempting to file a complaint on the Virgin Atlantic website, it redirected me to a site called "RECOVER." I provided all the details of the damaged baggage on the "RECOVER" site, but I'm unsure if it is a legitimate third-party site working for Virgin Atlantic. I have detailed information about the incident and can resubmit it directly to Virgin Atlantic if needed. My name is Micael Griffith, and I can be reached at UK mobile number [redacted]8 or via email at [redacted] My Virgin Atlantic Flying Club number is [redacted], and the booking reference is C47AEF. I appreciate any assistance you can provide. Thank you for your help.