Verizon Wireless Prepaid Customer Service Issues

I purchased a $45 card for my phone activation, but I have misplaced the card. I still have the receipt which has a 16-digit number at the top and a 12-digit number next to the $45 purchase. I am struggling to complete the activation as I cannot find the card. I have spent four hours with Verizon representatives, but I keep getting transferred to the wrong department. Can someone advise me on how I can use the receipt to retrieve the $45 onto my phone without the physical card?

I own an LG/Verizon Transpyre phone (model VS810PP) but the signal at my residence is very weak. Two years ago, I bought a Samsung Verizon Extender to boost the signal inside my home. However, after a system update from Verizon about 6-7 weeks ago, 95% of my calls now drop when I am at home. I am forced to go outside to make or take calls, although the phone works fine in other places. I have spent approximately 4 hours talking to Verizon representatives, but the issue remains unresolved. During my last call over a week ago, I was advised to give Verizon 96 hours to fix the problem. I am still waiting for them to contact me, and the problem persists. The Samsung extender I am using has model number SCS2U01.

I am experiencing issues with my recently purchased pre-owned wifi hotspot. Despite buying a new sim card and $[redacted] worth of prepaid data, the hotspot is not allowing my devices to connect. When searching for networks, it displays the previous owner's SSID instead of the one on the sticker inside the device. Consequently, using the password provided on the sticker is unsuccessful too. I suspect the hotspot needs a factory reset to clear the previous owner's settings. I am unsure if I can do this myself or if it requires remote assistance by providing the hotspot's identification numbers. This situation is affecting my work during a business trip, so any guidance would be appreciated.

I switched my number from PagePlus to replace the temporary Verizon Prepaid number on my Galaxy S4. Verizon confirmed receiving the number from PagePlus but couldn't transfer it to my new prepaid account. After four days of calls, I was shuffled between departments without success until today when I got a support ticket. However, I am still uncertain about the process. Unfortunately, the Verizon Prepaid portal lacks an online option to facilitate number ports.

I paid $60 for a month of prepaid service, but my Verizon phone wasn't working with the service. After contacting customer support, the representative couldn't resolve the issue and noted on my account that I wouldn't lose the money while my device wasn't working. Later, I added a line to my parents' account and got a new device. When I tried to transfer the funds to my new account, I was informed by Verizon that a refund was not possible. I was advised to create a new prepaid account or transfer the funds to another prepaid account. I have a friend with a Verizon Prepaid phone and would like to transfer the funds from my account to hers.

I am Judy T., and I purchased a prepaid phone and minutes. Unfortunately, the first order was canceled online as it was for a post phone instead of prepaid. After re-submitting a new order through a phone agent due to the previous phone being out of stock, it has now become the 2nd attempt to order from Verizon. As a caregiver for clients on Lifeline, I emphasized the urgency of needing a phone to a particularly rude representative. It has been 3 days, and I am still without a phone, leaving my clients unable to reach me for help. I am inquiring if there is a tracking number for the phone and which carrier it is being shipped from. Thank you.

I am struggling to change my Verizon prepaid voicemail password. Every time I try to set a new password, I receive an error message "MTAS returned a service exception." Additionally, when attempting to change it through My Verizon, the system keeps asking for a new password repeatedly. Dialing *86 prompts me for a mailbox password, but my old one doesn't work. This issue started after the last Verizon software update, changing from "voicemail" to "mailbox" password. Previously, my voicemail password and message recording worked normally, but now it asks for the mailbox password for both callers and myself. Despite reaching out to Verizon wireless support, I faced long wait times and eventually got disconnected without a resolution. Even the automated GetHuman service hasn't been helpful. After multiple failed attempts to change the voicemail password, the system keeps looping without confirming the change. I even had to update my account password before attempting to change the voicemail password. Each try ends up in the same cycle without success.

When attempting to make outgoing calls, the connection drops immediately, with a Verizon message instructing to dial *[redacted]. However, when dialing *[redacted], it prompts to dial *[redacted] again. Text messages from my iPhone fail to send, and internet access is unavailable. Interestingly, incoming calls and texts work fine. Previously encountered the same issue, resolved temporarily using the Verizon troubleshooter and a "soft reset," but it has reoccurred in the last 48 hours. Using a prepaid iPhone SE, purchased a year ago. Received unusual texts displaying outdated account balance details from a previous device. The desire is to restore the ability to make calls, send texts, and use the internet, essential as a prepaid user after already making the payment.

I am experiencing an issue with my prepaid bill cycle date. I had set up an automatic payment to come out of my check, but it was always deducting a day early. After canceling the automatic payment on the 3rd about two to three months ago to pay on a later date, I restarted it to have a grace period. However, I had to call two months in a row for them to confirm the cancellation of the automatic deduction on the 3rd. Today is the 3rd, and I expected to have a grace period until the 9th due to my recent call to change the payment date, but I'm out of minutes. When I contacted Verizon, the customer service representative was rude and unhelpful, stating that nothing could be done. I requested to speak to a manager to address the ongoing issues, but I was denied and hung up on. I am disappointed and considering canceling my service if this issue is not resolved satisfactorily. Thank you and have a great Monday.

I accidentally dropped my phone off my truck last night and now I can't find it. I checked my prepaid account, and my number seems to have been disconnected. I tried calling customer service, but they require a PIN that I can't remember. I've had this number for years and still have 24 days left on my plan. I need assistance to keep my number as I plan to buy a new phone today. Please help me retrieve my lost number. Thanks, R. Kuhlow. Phone number: [redacted]. I struggled speaking to customer service last night, and I hope someone can assist me now.

I recently bought an LG K8V phone and a $60 monthly plan on October 1, [redacted]. I needed my account number, so I contacted customer service. The first representative I spoke to abruptly ended the call when I was providing my phone number. After calling again, a courteous gentleman assisted me in obtaining the account number for my billing purposes, not for porting my number. I then raised issues about the phone's battery not holding a charge and requested a refund. He attempted to transfer me to someone who could help with the refund but instead ended up accidentally porting my number. Despite clarifying it wasn't for porting, I got disconnected, and my service downgraded from 4G LTE to 1X. The extensive ordeal included multiple unhelpful calls to Verizon Wireless representatives, being disconnected six times, and still no resolution. Now, I seek a refund for the phone and service, with a preference to sever ties with Verizon Wireless and receive a full refund via cash or back to my Visa debit card.

I recently upgraded my monthly plan from the $40 plan to the $75 unlimited one. I paid the bill one day before it was due, but my phone service was abruptly cut off at 1:30 am, even though $35 was deducted from my account. My balance now shows $40. As a prepaid customer, I have the flexibility to change plans as needed without a contract. However, I am currently without data or service. I've been caught in an automated loop when trying to contact customer service. I need Verizon to provide the service I paid for promptly. I urge someone to reach out to [redacted] to resolve this issue.

I have been trying to reach you by phone but have been unsuccessful due to the automated service. A person who claimed to be from Verizon called me an hour ago saying my Prepaid Service would be terminated for non-payment. When I questioned them about the 'restricted' caller ID, they mentioned issues from a hurricane in North Carolina. They passed me to their supervisor, Carolyn M., who asked for my phone security code. Despite my bank statement showing my bill as paid, they did not return after putting me on hold. I changed my phone security code immediately. I am looking for guidance on what to do next and would like this documented for any potential unauthorized charges on my account.

I've been getting messages from Verizon saying, "VZW FREE MSG: This device is no longer authorized for use. Please call Customer Service at [redacted], or this prepaid plan will be suspended." There are a couple of issues with this message. Firstly, the number provided is not Verizon's, it directs me to Sprint's help center. Why is Verizon sending threats to suspend my account with a non-Verizon contact number? Secondly, although I have found ways to reach Verizon directly, I cannot speak to a live person! The automated system doesn't have an option to address the concerns about the texts I'm receiving. I would appreciate it if someone could reach out to me to explain why I'm getting these texts about a possible service suspension.

I have faced troubles with my prepaid phone, reaching out to customer service multiple times. Following the recent California wildfire, I am currently without home and in need of communication. Although I salvaged my SIM card and received a T-Mobile phone from my cousin, it appears to be incompatible despite being unlocked. A representative named Ash assured me of a solution requiring a visit to the nearest store, where the manager Marco would assist me. However, upon arriving at the store, I was informed that the promised assistance could not be provided, leading to emotional distress and confusion. Despite being allowed to use the store phone to contact customer service, I faced challenges and felt embarrassed in front of other customers. I seek clarity on the false promises made by the customer service representative and request a review of my call to verify my claims. As a loyal Verizon customer, I urge for a prompt and appropriate response to address this upsetting situation. Thank you for your attention to this matter.

I recently tried switching my Verizon Prepaid phone to a Straight Talk SIM card. During the process, I was asked to enter a code that I could only obtain by calling [redacted]. Unfortunately, I couldn't make the call as the phone I needed to use was the one I was trying to switch. I visited both the Verizon store and my local Walmart where I bought the prepaid phone but was unable to resolve the issue. I discovered at Walmart that only my Verizon prepaid phone could dial [redacted]. My number ([redacted]) is no longer recognized as a Verizon number, causing further complications. The Walmart associates couldn't assist due to this issue. I am frustrated by this situation and am seeking assistance to resolve this inconvenience with the SIM card change.

I accidentally locked myself out of my SIM card or phone and I urgently need help. I require my PUK number. I am confused and need assistance to regain access to my phone. The details are: Erin Nicole Dahle, **** N. Drake Street, Titusville, PA *****. My telephone number is (***)-***-****. I am unsure of my Account PIN or other security numbers. Please assist me promptly as I care for an Alzheimer's patient and need to be reachable.

I accidentally locked myself out of the SIM card on my phone and need my PUK number. I'm confused and need help getting back into my phone quickly. My information is as follows: Erin Nicole Dahle, **** N. Drake Street, Titusville, PA. I don't have all the required information like the account PIN. It's urgent as I take care of an Alzheimer's patient. Please assist me as soon as possible.

I accidentally locked myself out of my SIM card or phone and need my *-digit SIM PUK number. I am confused and urgently need to get back into my phone. My information is as follows: Erin Nicole Dahle, **** N. Drake Street, Titusville, PA ******. My possible security numbers are (***)-***-**** or just ****. I need help to access my phone ASAP since I take care of an Alzheimer's patient. Verizon Wireless Prepay number keeps hanging up on me.

Dear Sir/Madam, I placed an order for a Verizon prepaid connection on February 24, [redacted], through the Verizon website. I selected the $50 per month plan, and the payment has already been debited from my credit card. My order details are as follows: Order Number - [redacted], Location Code - E24720. After placing the order online on the 24th, I contacted the sales support for confirmation and was redirected to the Prepaid customer care. The Prepaid customer care informed me to visit the nearest corporate store to collect a new SIM for porting my existing number and activating my line. Upon visiting the store, I was informed that they could not provide a new SIM, contradicting the information from Prepaid customer care. During this time, the Prepaid customer care specialist called me while I was in the store. I explained the situation, and the specialist connected me to the online sales department. After discussing with the online sales support person, I was informed that Verizon would mail me a new SIM to my address, which I should receive no later than 02/26/[redacted]. Unfortunately, I have not received the SIM as of today, 02/26/[redacted]. This evening, I attempted to contact Prepaid customer care but was unable to reach the support specialist as I am not a registered Verizon customer. I then called the sales customer care number on the website and briefed the customer care specialist about the situation, requesting assistance. The customer care representative explained that they handle postpaid accounts, not prepaid, and advised me to contact prepaid customer care. I am puzzled that a reputable company like Verizon does not have adequate resources for customers to track their orders. I would appreciate if you could kindly cancel my order and process a refund. I am no longer interested in obtaining a service line from Verizon. Additionally, during the order, I opted for auto-pay, so please ensure that no further charges are made to my credit card. Looking forward to a swift resolution. Regards, Anshuman Bassi [redacted] Army Navy Drive Apt-[redacted], Arlington VA-[redacted]