Verizon Billing Customer Service Issues

I recently renewed my contract with Verizon in July, agreeing to a monthly fee of $[redacted].75, only to find my December bill spiked to $[redacted].16 due to an unauthorized upgrade. Contacting Verizon via live chat on Dec. 10, the representative acknowledged the billing mistake and advised me to speak to another agent. Per the agent's instruction, I reached out again on Dec. 12, and was assured a call back on Dec. 14, which did not happen. After over 50 years as a loyal Verizon customer, I am frustrated with the lack of resolution and want to revert to my agreed-upon monthly rate of $[redacted].75.

We have experienced issues with three of our office lines in the past few months out of the fifteen we have. We are seeking a credit on our account to address the problems we faced due to these outages, which have affected our medical practice and led to upset patients. One of the non-functional lines is connected to our alarm system, leading us to switch it to wireless temporarily. Please contact us at [redacted] to further discuss the situation. Ask to speak with Dr. M or Michelle. Thank you.

We purchased a jet pack from Jordan Webber. He assured us that our next bill would only increase by $60 (it actually went up by around $[redacted]) and that our monthly payment would only go up by $20. Neither of these promises turned out to be accurate. I have been attempting to contact him on his work cell for the past four weeks without success. We need the incorrect charges refunded to our account. Because I couldn't get through to Jordan for clarification, I decided to keep the jet pack, confident that our communication attempts would be recorded. Please assist us as Jordan has not been responsive.

I ordered an Apple Watch over the phone for pick up. Initially, I was overcharged for the same watch available for much less on the app. I paid a $29 one-time fee. Upon contacting the pick-up location, I discovered they don't carry Apple watches and don't know why the sales rep processed the order that way. This situation is one of many frustrating experiences I face regularly. I urgently need the refund of the overcharged amount back to my card, but I am struggling to reach anyone for assistance.

#1...I believe there may be a mix-up with my home billing. Both my and another home's billing are related to my Verizon cell number ([redacted]). #2...My daughter in California is receiving emails about our home billing, even though she hasn't been on our plan for over 6 months. The notifications should be sent to me, her Mom, at our Maryland home. Her cell number is [redacted], and mine is the same. #3...Verizon left a voicemail quoting my cell phone number as [redacted], which is a typo since my number ends in 2, not 3. There might be an error in your records. #4...I haven't been getting bills for home internet, cable, or phone. I only receive the Verizon cell phone bills, and it's difficult to speak with someone to resolve these issues.

I've noticed some unfamiliar charges on my Chase checking account (ending in XXXX) being automatically deducted and paid to Verizon each month for roughly $XX.00. These deductions have been occurring for a few months now, but they are not associated with any devices we're currently using. The reference telephone ID for these automatic payments is [redacted], which seems to be an inactive Verizon number. I suspect these charges might be for an account that we haven't used in months. If these payments are for an inactive account, I would appreciate it if they could be stopped or if someone could clarify the situation for me.

I've been a loyal customer of Verizon for two decades. Unfortunately, my daughter inadvertently incurred a significant bill while in Paris after encountering issues with her phone. Despite my attempts to resolve the matter promptly, Verizon discontinued our service and I had to seek an alternative provider. During a challenging period encompassing a divorce, I spoke to a representative who provided me with a settlement amount for my account. Regrettably, the lack of a formal confirmation led to misunderstanding, resulting in the outstanding balance. I eventually settled this with my bank directly. However, I am now facing collection procedures for the remaining sum. This has been a distressing experience, having encountered difficulties with Verizon on multiple occasions. If anyone has advice on how to address the situation with collections, I would greatly appreciate any guidance.

I have an iPhone XR that has become defective. I've contacted customer service multiple times to have it replaced with an iPhone 11 Pro. The latest representative I spoke with made errors in processing my order, leaving it stuck in processing. I need to pay $[redacted] to finalize the order and have my new phone sent immediately. I've been struggling with this issue for a while now, and we have multiple phones on this aging account. I hope that the customer service I receive now matches the exceptional service I got from the first representative. She had everything set up and ready to go. I'm unable to pay the amount due to complete the purchase, and I urgently need a new phone. My current phone is unreliable, causing me to miss important calls and access my photos.

Last Thursday, I bought a new 5G cell phone from a Verizon store. I was promised a $[redacted] trade-in value, but only received $[redacted]. I opted for a different 4G phone. After the agent made the switch and assured me there would be no changes to my Verizon services' costs, I received emails indicating a new $[redacted] charge for November. This is inaccurate. Despite attempts, I can't access my account due to security issues. My main goal is to revert to my original monthly fee of $83.45 as I've been a loyal Verizon customer for over 4 years. Assistance needed to resolve this. Account #[redacted]46-[redacted].

I'm reaching out to address our dissatisfaction with Verizon's decline in long-standing commitment to maintaining landline phone ([redacted]) service. As a loyal customer of over 60 years, I am disappointed with the service quality when faced with adverse weather conditions such as heavy rainstorms. This particular landline is crucial for incoming calls for our [redacted]-year-old mother residing in a nearby care facility. Recently, we have encountered frequent instances of static noise and dropped calls during conversations, causing great distress to both our mother and ourselves. Given her age-related cognitive challenges, the need to end calls abruptly and redial from our cell phone is unsettling for all involved. As we approach the winter season, the ongoing issues with this vital phone line raise significant concerns.

Due to my past and recent disability and financial issues, including Social Security Disability for over twenty years, I am exploring new phone service options. Before looking elsewhere, I want to inquire if I can upgrade my current phone with your service. Due to my emotional and memory challenges resulting from two forms of amnesia, composing emails or questions requires concentration. Live chats do not provide me with enough time to gather my thoughts properly. Recent medical procedures due to a newly diagnosed cancer have put a strain on me financially. Being laid off due to COVID a year ago has added to the difficulties. I receive my social security payments around the third of each month and wonder if it's feasible to adjust my bill date closer to that time to avoid late reminders causing me distress. The current situation with various bills is overwhelming. Sincerely, Steven A. Young.

When I made my purchase, I was not informed about any additional monthly charges. Despite asking multiple times, the salesperson assured me that my bill would not increase. I later discovered that I was actually paying an extra $10 per month for my phone, which was never mentioned before. The explanation given included a $34 tax payment for returning a two-month-old phone and a supposed promotion. Furthermore, I was advised that enrolling in auto-pay would reduce my bill by $25 monthly. However, I was later informed that the reduction should have been $50 due to having five lines at $10 per line. This misinformation has left me dissatisfied with Verizon and the entire transaction. My original expectation was a constant bill of around $[redacted] per month. If this matter is not resolved satisfactorily, I will not hesitate to contact the Better Business Bureau or the Attorney General's office upon my return. My name is Catherine Montano.

My spouse had an account with your company where the bill was set for automatic deduction from a checking account ending in [redacted]. However, the $97.49 due in August was not withdrawn automatically as it was in July. Upon checking online, I noticed it was marked as late. Unfortunately, my spouse passed away last month, and I no longer use his phone. Typically, accounts with automatic deductions pull money monthly without manual intervention. I plan to cancel the phone linked to [redacted] soon. If this is the only connection for our Verizon account, please advise on how I can continue to pay the bill for the phone with number [redacted], which is now my phone.

I called Verizon seven times without luck. Initially, I just wanted to change my due date to align with when my social security funds come in. They claimed my due date wasn't October 1st but October 25th. I paid $[redacted].87, and I was told no more payment was due until October 25th. However, I was charged $7.00 for the payment transaction. The customer service experience was far from great. I've been on hold for nearly 30 minutes and keep getting redirected to the automated system. I just want to talk to a real person, as I am feeling frustrated and upset. I do not owe $[redacted].00 to Verizon by October 1st as they claim, and I want this mess resolved promptly.

I am reaching out regarding a billing issue that I have been trying to resolve with Verizon. I have contacted them multiple times without a satisfactory resolution. After a lengthy conversation, we were close to resolving the matter, but the call got disconnected, and no one reached out to me afterward. It has been a week now, and despite my expectation of a callback, I have not received any communication. I am specifically concerned about the automatic payments from my debit card during the three months I lost my phone. Only recently was I informed that I could pause these payments. I would appreciate if Verizon could consider issuing a credit for at least two months in this regard. Please contact me at [redacted]. Thank you for your attention to this matter. - J.L.

After being with Verizon for 15 years, I switched to Spectrum five years ago. During the transfer, I returned two iPhones with their boxes and labels, but Verizon claimed they never received them. This led to six months of frustrating back-and-forth communication before someone in the last conversation mentioned the phones were found in the warehouse. Assuming the matter was resolved, I recently bought three iPhones and accessories without any mention of the outstanding bill. It wasn't until I tried to activate the new phones at home that I discovered a $[redacted] bill due to the unresolved issue from years ago. I have been unable to activate the phones, and I am tired of explaining the situation repeatedly. Despite Verizon gladly accepting payment for the new phones and accessories, they have not provided the service due to this unresolved matter. I urgently need assistance to activate the phones as my family has been without phone access for a week.

I paid my final bill to Verizon in full on November 11, [redacted], for $[redacted].98. However, Verizon sent my account to collections after just three weeks. The collection agency, Performance Receivables, confirmed the bill is settled with Verizon as of November 16, [redacted]. I have been struggling to reach a live person at Verizon as the automated system keeps directing me to the collection agency. I urgently need this resolved to avoid any negative impact on my credit report. I noticed a negative mark from Verizon on November 10 and promptly paid the bill the next day. Your assistance in resolving this matter is greatly appreciated. Thank you.

I have been erroneously charged for two phone lines for an extended period, despite only having one line. Following a conversation with your Customer Service representative, they assured me that my bill would be reduced, I would receive a credit for five months on my next bill, and the business department would inform me within 8-10 days of the amount owed, which would promptly be reimbursed to me. While my monthly bill has been adjusted, I have not received the promised credit or information on a long-term resolution. I kindly request immediate attention regarding this issue. Thank you, G. Thorne [redacted]

In our group plan, there are four individuals. Three members pay for the service, while the fourth individual pays for both the phone and service. I believe the phone payment has been completed, and now all four lines are being billed solely for the monthly service. The payment for our bill is deducted from my checking account each month, but this time it was lower than usual. I was curious about the specific amount owed for each of the four lines in the latest billing cycle that was deducted, and moving forward. The account is under [redacted] in the name of Mary P. The other members on the account are Mark, Andrew, and Emily.

I would appreciate a prompt call regarding my bill before I decide to switch to another cell phone provider. I have faced numerous difficulties with Verizon and am extremely dissatisfied. I recently requested a name change on the account from my deceased husband and mother's names to mine and my son's. I was assured by two representatives that there would be no charge for this change. However, I received a text stating that my next bill would exceed $[redacted], which is unacceptable. For further assistance, please reach out to me at my home phone number [redacted]. If I do not receive a response today, I will be forced to cancel my service with Verizon.