Verizon Billing Customer Service Issues

I was double charged for the same amount on my credit card for my Verizon Fios prepaid TV internet service. I paid $[redacted].71 on May 30, [redacted], my renewal day. I spoke with an online chat representative named Jesse who assured me one payment would go through and the other would be refunded within 24 hours. However, when I checked the next day, the refund hadn't gone through. When I contacted the billing department, they mentioned they could only see one payment on my account. Despite this, my bank account was charged twice. Both the billing and finance departments stated they couldn't view prepaid accounts or issue refunds to them. I have proof of the extra charge on my bank statement, chat screenshots with Jesse, and an online bill stating my payment is up to date. I feel frustrated with the lack of assistance for prepaid account holders and just desire the refunded amount back on my credit card as promised during the online chat.

I switched my service provider last December. Verizon keeps sending me a credit invoice for -$2.23 each month. I have called three times to resolve this issue, but it seems my old phone number, SSN, and customer number are not on file. It appears that Verizon continues to send these credit notes monthly, costing them up to 50 cents each time. How can I stop this? The last invoice number is [redacted] in case that information is helpful.

I recently gained access to my bill after facing difficulties as it was only available online. Upon reviewing, I noticed a $10 charge for a VZ Jetpack, which I have no knowledge of using. After contacting customer service, they assured me they would remove the charge and look into reimbursing the amount I have unknowingly paid over the years. Unfortunately, the issue was not resolved, and the charge remains on my most recent bill. During my recent call, I spoke with Eliot, who criticized me for not visiting a Verizon store to view my bill. Subsequently, he placed me on hold for an extensive 36 minutes before abruptly ending the call. Today, I have spent an hour on the phone attempting to reach a resolution, but I am left feeling frustrated and dissatisfied with the service provided.

I recently noticed an unauthorized charge on my card. It has resulted in all my funds being taken, causing an overdraft. Despite canceling autopay months ago, the company still took essential money meant for my kids' birthday celebration and rent, due tomorrow, putting me at risk of eviction. I urgently need a full refund today. After contacting my bank, they advised that securing a refund from the company is the only way to rectify this immediately. I have experienced this issue in the past, hence my insistence on a prompt resolution. If a refund cannot be issued today, I will have to cancel my service, return the phones, and switch to a more affordable and reliable provider.

I am relocating to Peabody, MA, where Verizon services are not available. After speaking with Grace regarding my order #MA[redacted]5, I returned all equipment to the Verizon store in Lynn, MA. Grace mentioned I could obtain a waiver for the $[redacted] termination fee if I made a specific call, but I had difficulty understanding the number she provided. The store mentioned that Grace should have initiated the call on my behalf, which did not occur. How can I proceed to avoid paying this fee?

From June 29th to July 13th, my DSL internet service was interrupted. Despite multiple calls to Verizon with promises of "escalation," I had to file a complaint with NYC's DoITT on July 6th. Steven Seagrave left several voicemails but never responded to my messages. After receiving new modems and conflicting advice, a technician discovered the line needed to be switched at the central office to restore my DSL connection. When I inquired about reimbursement for the inconvenience, both the "Escalations" contact and Mr. Seagrave failed to reply. Upon discovering that the case was closed without my input, I had to resort to using a Virgin Mobile Hotspot. As a loyal customer, I believe Verizon should improve their customer service and communication between departments. I hope my grievance is addressed promptly.

I have noticed discrepancies on our bills for the past two months where we have been charged for data usage that exceeds what we typically use. Our contract is for a total of sixteen data units each month until December [redacted] due to the eight plus eight promotion. Despite bringing up the issue in a letter on March 17, [redacted], the problem persists. I have made numerous unsuccessful attempts to reach customer support over the phone. Our data usage patterns have not changed significantly, and we are puzzled by the sudden surge in charges, especially since we limit our internet usage when not on wifi. We experienced a spike in charges even during a ten-day vacation where internet usage was minimal. I request a thorough review of our account, adjustment of the bill to reflect the agreed sixteen data units, and removal of any unjust charges. It is imperative to rectify this situation promptly to avoid further overcharging. Please contact me at [redacted] to address these concerns. Thank you.

I am a new customer seeking clarification on my first bill. Initially quoted $[redacted].48 per month, I understand that until my two old phones are confirmed as returned, my first bill may amount to about $[redacted].48. However, I am encountering discrepancies. The Verizon App indicates a due amount of $[redacted].45 by Nov. 30th, while further down, it states my bill due in 7 days is $[redacted].66. To add to the confusion, a printed statement shows my next bill as $[redacted].94. Alongside understanding my billing details, I also require my account number and billing address to set up payment through my bank account promptly. As a new customer, this process has been frustrating. Having been a loyal AT&T customer for many years, I am second-guessing my switch to Verizon. Any assistance would be greatly appreciated.

I recently added a fourth line to my existing business phone plan, expecting a small increase in my monthly bill. However, I have been charged more than anticipated. I requested the cheapest phone and received a $7 per month phone with a credit, which I was pleased with. Despite this, my overall bill has increased by $29 for the three original lines and I received an additional bill for $55.09 for the new line. This amounts to an extra $70 in total, which is confusing and frustrating for me. After facing issues at an authorized dealer, I returned everything and dealt directly with a Verizon store, thinking the matter was resolved. The sudden increase in my bills has left me dissatisfied and I hope to have this matter clarified and resolved promptly. Thank you, J. Chase

I recently spent over 45 minutes with a technician addressing my recurring internet issues. Despite paying for DSL, the service has been unreliable, requiring frequent modem resets. I am eagerly awaiting the installation of Fios in my townhome complex and only tolerate the DSL service in the meantime. I was reassured by the technician that the latest fix should prevent further outages. I am hesitant to continue paying for a service that necessitates constant intervention. I have been a loyal Fios customer for years and hope for a smooth transition back. Any adjustment to my bill would be greatly appreciated. As a retired individual, reliable internet is crucial to me, especially during this waiting period for Fios. Thank you for any assistance you can provide.

I had a previous account with you, and I recently discovered that you have reported to the credit bureau that I owe $[redacted], which was my monthly bill. Several months ago, I switched from Verizon, but I have not received any bills from you since then. I have always paid my bills early and am confused about this outstanding amount. I previously called to cancel this account when switching to a new provider, and at that time, my account was fully paid up. Additionally, I have never received any communication from you indicating that there was an outstanding balance. Please advise on the necessary steps to resolve this issue.

I attempted to speak with a live representative since 2:15 PM EST today. After a callback, the agent answered, placed me on hold, and unfortunately did not return to the call after 5-7 minutes. I seldom need to contact customer service, but this experience has been incredibly frustrating. As of 4:00 PM, I have yet to receive a callback. The agent who initiated the call back and failed to reconnect with me should be held accountable for this unacceptable behavior. I am extremely disappointed with the service provided.

In July [redacted], I relocated from [redacted] Stanmoor Terrace in Sterling, VA to [redacted] Sunset View Terrace SE in Leesburg, VA. Although I didn't receive a return box in the mail, I brought my router from my previous address to the new one. The Verizon Tech who came to set up my service installed my old router as I had requested. However, I noticed a $[redacted] charge on my bill when the tech mentioned that new routers cost $[redacted]. I had already paid $[redacted] last month for the old router. Kindly credit my account with $[redacted] before the September cycle's autopay. I also haven't received the Chrome promotion as promised, so please consider crediting $[redacted] to my account instead. I would appreciate it if you could review the Tech's notes regarding the use of my old router. Thank you for your assistance.

My original phone number is [redacted]. After my son, with the number [redacted], used my upgrade, I had to purchase an Apple 6 phone with an additional line and new number. Unfortunately, the phone tied to [redacted] no longer works, yet I continue paying for that line. I need guidance on discontinuing payments for this unused line if it incurs an upgrade charge. My son already pays for one device under his line and contributes to the upgrade cost on my line, which is the one not accessible currently. As I was the account manager, I attempted to transition to the new line, but lacking the original phone makes it impossible to grant myself permission. I am uncertain if the charge can be transferred to my new line, despite me covering the device payments for the Apple 6. I am considering possibly transferring it to a line beginning with [redacted], which belongs to my daughter's boyfriend. However, I am reluctant to add more expenses to his line as I sometimes encounter difficulties in receiving payments from him. In the future, I may prefer to remove him from my bill. At present, I find it burdensome and unnecessary to pay for an inactive line. Thank you for your assistance.

I switched providers on the 15th of July, but was billed for a complete month of Verizon service for July. About two weeks ago, I contacted them to confirm the amount due, which was $78.xx. I settled the bill with a payment of $78.50, however, I am receiving emails stating that I still owe $32.xx. I need this matter resolved promptly to avoid any erroneous balance affecting my credit report. Any appearance on my credit report will lead to significant issues. Appreciate your assistance in addressing this matter.

I am currently facing issues with charges related to Hurricane Michael service outages. Despite receiving a credit for my main phone number, my iPad account was supposed to receive a credit as well but it was not applied. This miscommunication between customer service and accounting has been frustrating, and it is impacting my credit negatively. I urge for this delinquency to be resolved promptly. Thank you.

I have two accounts linked to different numbers - one wireless and one for landline and Internet. I am unsure which account my recent bill refers to. I tried checking MyVerizon as suggested in the email, but it states that the account ending in [redacted]-[redacted] is closed. Currently, my wireless account ends in [redacted]1. I do not have the account details for the landline and Internet account readily available. Kindly clarify which account the bill in question pertains to, as accessing the bill online has not provided me with the necessary information.

I accidentally paid my recent bill twice. I sent a check on 9/30. But, on 10/15, I got an email from Verizon saying the payment wasn't received, due on 10/16. So, I paid online assuming the check might have been lost in the mail. I just checked my bank account online today and noticed the mailed check was processed on 10/16, a day after my online payment. Can you please rectify this issue as I have inadvertently made double payment.

I purchased a flip phone that was supposed to be similar to my old one, but it wasn't. When I tried to return it, the store mentioned a restocking fee of $50, which was never disclosed during the purchase. The phone cost only $99. After contacting customer service, they agreed to refund the $50 once the phone was returned. I returned it, paid the fee, but the refund hasn't been processed yet. I have also received a final bill of $26. I believe the bill should be deducted from the promised $50 credit, and the rest should be refunded promptly. Regardless of my current status as a customer, agreements should be honored. I have been a happy Verizon customer for many years and want this matter resolved amicably. Thank you.

I require assistance with my bill. The late payment was scheduled to be deducted from my account today. However, I will not have the money until Friday. I cannot afford for my service to be disconnected, let alone deal with reconnection fees. Additionally, I have been consistently overcharged for data over the past few months. Even though I am paying for 8GB, I rarely use more than 2GB. I have been attempting to contact customer service throughout the day at different times without any success. The calls have been disconnected after 12 to 13 minutes, leaving me feeling quite frustrated. Your help in resolving these issues would be greatly appreciated. Thank you.