Vanilla Visa Card Customer Service Issues

I called this evening to confirm the activation of my Vanilla Visa card for an online purchase, but it was declined. My balance is $25.20. During the call to customer service, the representative mentioned that I had won a promotional $[redacted] Vanilla gift card. He asked for a card number to cover the $2.95 charge. After providing three card numbers that were not accepted, I refused to give my debit card. The representative insisted that I needed to provide a debit card to activate the $25.20 gift card along with the $2.95 fee for the $[redacted] promotional gift card. The conversation became frustrating as he pushed for the debit card details. I require assistance to activate my card and utilize the remaining balance. Please contact me at your earliest convenience. Thank you.

My mother bought a $[redacted] "Vanilla Gift Card," and I set up an account online to track the balance. The login issue arose despite the correct password, and after regaining access with customer service, it failed again later. Repeated calls trying to resolve this have not been successful. My hope was to use the funds for a significant family expense, but now the card seems inaccessible, even with a promised replacement not arriving as expected. I fear my mother may lose the $[redacted]. Any advice on what to do next would be greatly appreciated.

I purchased a Vanilla card, loaded it, and registered online. However, when I tried to use it at the store, I was declined. I was informed that I needed to wait for another card in the mail to access my funds. Despite waiting for weeks and contacting customer service, I am stuck in an automated system loop. It's frustrating as I need my money now and don't want to report my card as lost since I didn't lose it. This situation is unfair as I haven't been able to use the card even once.

I am Alex F. and my number is [redacted]. I am a victim of identity theft involving my card information being used fraudulently. Please intervene with the retailer to address this wire fraud issue. Thank you for your assistance. Best regards, Alex F.

I purchased a Visa Vanilla card as a graduation gift, but the recipient couldn't use it because the card number is invalid. The store activated it from their end, but it seems it might not be properly activated. When I contacted Visa Vanilla Customer Support, they asked for a lot of personal information before helping me, which I found concerning. I understand the need for security, but it's excessive. I'm uncomfortable sharing all that information without knowing the issue or if it's necessary. I suggested security questions instead, but they insisted on the personal details. I just want the card to work or get a refund without giving out so much personal information. Any advice on how to resolve this would be appreciated. Thank you.

I noticed some unauthorized pending charges on my card a few days ago. After waiting to see if it would be resolved, I contacted customer service for help. Unfortunately, they couldn't assist as the charges were still pending. They did, however, pause my card due to the unauthorized activity. Several days later, when I tried reaching out again, I found that my card was now considered invalid due to being on hold. I attempted to check online, but my card number was rejected. I'm feeling quite frustrated and unsure how to proceed in getting the assistance I need.

I made a purchase on www.raniersec.com on 10/17/[redacted], totaling $[redacted].46, using a $[redacted] vanilla gift card from CVS. Unfortunately, upon checking my balance, I realized the funds were redirected to Nordstrom. Multiple attempts to contact the company via phone were unsuccessful, leading me to discover fraudulent activities associated with the website. Subsequently, I contacted customer service to address this issue and halt the payment. I was informed that my request would take nine days to process. I seek assistance in resolving this matter promptly. Best regards, Zhi L.

I received a $50 Vanilla gift card as a birthday present on October 25th from my grandma. When I tried to activate it online, I discovered that there were unauthorized transactions made prior to my activation attempt. On October 13th, there was a $5 charge for Google Donations NFG, and on October 14th, there were multiple $5 charges to Google Play, with all but one happening at 10:06pm. The remaining transaction occurred one minute earlier. The entire balance of the card was used up due to these charges. I am certain my grandma did not make these purchases. I only tried to activate the card last night, November 9th, so I am confused as to how the card information was compromised, especially since the packaging appeared intact. I would appreciate a refund of the original amount if possible. I can provide photos for verification if necessary.

I have two cards with a zero balance, and the Consumer No Service required me to provide detailed information. I can observe a transaction on one card before purchasing it. Due to your customer service, both cards now have no funds, and there is uncertainty about when this will be resolved. Additionally, all your customer service numbers either lead to disconnected lines or offices where no one speaks English. This situation feels like a scam. I have diligently documented all calls and paperwork regarding this issue. I bought these cards for my kids for Disney, not for personal expenses since I have my own accounts and credit cards. The error in handling my funds will not go unnoticed, and I am determined to seek resolution.

Last Friday, I made a purchase on intellday.com using my Vanilla Visa Gift Card through Stripe.com. However, I have yet to receive the digital program I ordered. After contacting their customer service via email, they mentioned needing more time to provide the download link without specifying when. Following this, I requested a refund due to the delay, and they asked for my email promising to respond promptly. Later, I gave them an ultimatum to provide the program link or refund; otherwise, I would involve the Vanilla Visa Gift Card company to retrieve the funds. Despite this, I have not received any further communication from them.

I need a telephone number to reach a customer service representative! Before buying $[redacted] worth of your cards, I inquired about their use in Barcelona, Spain, and internationally while traveling, and was assured they could be used. Now I am being informed that I cannot return these cards once issued. Can someone from your team please contact me? If I miss your call, kindly text me a number to call back. Thank you, Ursula.

I have sent several Vanilla cards to an unidentified firm who claims I have $[redacted],[redacted] in grant money in my state, but now they're asking for more money and I'm concerned it's a scam. I've taken pictures of most of the cards they requested and want to track where they were cashed to prevent others from being affected. Deborah F. [redacted] Simpsonville, SC 29[redacted]

Hello, I purchased a Vanilla Visa Gift Card today around noon. After waiting for about an hour, I attempted to use it for an online purchase through PayPal, but the card was declined multiple times. I encountered issues linking it to my PayPal account and checking the balance on vanillagift.com. Despite entering the correct information from the card, I received an error message stating "a system error has occurred. Please try again later".

I used a Vanilla gift card at Target. I attempted to use it ten times, but each time an error message appeared on the screen. The checkout employee advised me to use another card since the gift card was not functioning. I ended up using a different card. Later, I checked online and found out that the Target transaction was indeed processed. As a result, I essentially paid TWICE the amount due to the Vanilla gift card not working. I am seeking a refund or a reload of the card. I have already tried calling the customer service number, but I was put on hold for an extended period. This situation is frustrating.

On 12-24-'21, I bought three $50 Vanilla Gift Cards at CVS ([redacted]) for family gifts. Despite being advertised as activated upon purchase, upon opening, they were already tampered with - the 16-digit code was copied, security scratch-off removed, and then checked daily if they had been sold. CVS corporate traced the cards to Target, where they were used. Unfortunately, the CVS in Monterey Park had a similar issue. These scammers seem to be targeting low-income areas, assuming victims may not report the thefts, like illegal immigrants. CVS (Rachel) assured me a refund within ten days as they recognize us as regular customers. Vanilla mentioned mailing an investigation packet within the same timeframe, yet nothing has arrived. I suspect this may be a larger issue affecting multiple CVS stores in East LA, where stolen cards are put back on the shelves. It's concerning that the theft could occur so easily within CVS, highlighting a security flaw that must be addressed promptly.

I received a $25.00 Vanilla Visa Gift Card for Christmas. On January 22, [redacted], I tried to set up a pin on the VanillaGift.com site before using it. Initially, I received a system error message, but after a couple of hours, I was able to access the account. Surprisingly, my balance was $0.00, although I had not made any purchases. The card was bought on December 23, [redacted], at 4:05PM from Walmart. There was a mysterious purchase on 1/18/22 at 3:41PM for the exact card amount ($25.00) to HERD SOLUTIONS LLC-VT-O1000E448943. The card was still sealed and unused. I'm seeking assistance in retrieving my funds. It's clear from other users' comments that there are significant issues that need to be addressed by the company. I appreciate any help you can provide.

I received a $40 vanilla gift card that had some numbers stuck to the paper, making it unreadable. The chip on the card did not work, and I couldn't set up the pin. Two shops confirmed it was invalid. I contacted customer service at #1-[redacted], and the representative said I could get a replacement by sending in the receipt, card, and my driver's license. I questioned why my license was needed since it wasn't related to the purchase, but was told it was necessary. Despite my concerns about privacy, I was informed the license copy was mandatory. I hope for a resolution without sharing unnecessary personal details. Looking forward to your assistance. Sincerely, C.C.

I bought a car stereo from Walmart but had to return it and requested a refund to my debit card. However, I later found out the refund was issued to a Vanilla card instead. After contacting Vanilla, I was instructed to email specific information, but the provided email address [redacted] turned out to be invalid. The information includes receipts, copy of driver's license, utility bill (only have lease bill in my name), and case number [redacted]3. I'm hoping to retrieve the $[redacted] refund for the stereo purchase.

On March 1st, I unfortunately fell for a misleading scheme involving purchasing a $[redacted].00 Vanilla Gift card. During a 25-minute phone call where I repeatedly shared personal details, the caller claimed their technician needed to connect to my server, raising suspicions that led me to disconnect. Upon contacting my credit card company, Citicard informed me of a $[redacted].65 charge and assured me that they blocked three additional attempts. Consequently, I canceled the card ending in [redacted], requested a new one, and planned to dispute the charge on my bill. Despite never receiving the Vanilla Gift card, Citicard initially refunded the amount but later reversed it on April 19. Vanilla Gift (case #CB[redacted]01-Order #[redacted]51) alleges they sent it digitally, which is untrue as I never received anything.

I purchased a $[redacted] One Vanilla card from my local 7-Eleven. I registered it with my postal code to use it online, but it does not work on any website or platform. Despite contacting customer service and being told to wait an hour for it to resolve, it has been 12 hours, and the issue persists. When I attempt to contact customer service now, the card number is deemed invalid. The website on the card instructs to use the correct website, which is the same one displaying the error. This situation is unacceptable as this card holds half of my paycheck, and I needed it for my father's birthday online purchases. I am extremely upset by the lack of support provided and the malfunction of the card.