United Airlines Customer Service Issues

I need assistance with the delivery of our luggage to our hotel in Copenhagen, Denmark on July 14, [redacted]. We were rerouted during our United Airlines flight from Portland, Maine to Copenhagen, with a layover in Newark and Montreal. Despite being informed that our luggage was in "Closet 40" upon arrival in Copenhagen and making a report using the World Tracer system, United Airlines' tracking information remains inconsistent. The airline's Baggage Tracker app initially tracked the luggage to Newark, then stopped recognizing the tracking number after 24 hours. Attempts to communicate with a United Airlines representative have proven unfruitful, as there is no physical presence of their staff in Copenhagen. The online links provided for assistance lead to error pages, adding to the frustration of the situation. Despite United Airlines' email regarding the luggage's location, the luggage has not been sent due to a lack of a formal request process that aligns with the World Tracer system. Communication with United Airlines to resolve this issue has been challenging and has caused a loss of confidence in the current process.

We traveled from Portland, Maine, to Copenhagen, Denmark, with United Airlines in July **, ****. Originally, our route was Portland (PWM) to Newark (EWR) to Montreal (YUL) to Copenhagen (CPH), but a delay caused us to miss our Montreal connection. A United Airlines agent in Newark rescheduled us on a Scandinavian Airlines flight departing * hours and ** minutes later, with the request to transfer our luggage. We tried to manually retrieve the luggage in Newark but were advised it would take too long. Upon reaching Copenhagen, we received an email stating our luggage was in "Closet **." Despite this, the World Tracer system indicated it hadn't found our luggage. Unfortunately, communication with United has been challenging as there is no representative in Copenhagen. While the United App tracked the luggage briefly, the information became inconsistent. We wish for our luggage to be delivered to us at ** Sankt Peders Straede, Copenhagen, DK.

I flew from Newark to Florence, Italy, instead of Palermo due to flight delays with Austrian Airlines. Unfortunately, my luggage with a blue soft case is lost. I have a gps tracker showing it's at terminal C in Newark airport. I'd like it delivered to me in Florence by Friday or to Rome later. I reported it at Florence airport but haven't received it. Please contact me to discuss. Thank you.

I am looking to upgrade my flight on Monday, July 24 (UA182) to Economy Plus using my United credits, if possible. I have $[redacted].52 in credits (Confirmation LDBYEF), but when I try to upgrade, the payment page is requesting a 10-digit pin which I do not have. I am unsure if it's possible to use credits for an upgrade based on the FAQ. Can I also use miles for the upgrade? Thank you, R. Kolarik, Mileage Plus Number HWV61206.

I purchased 2 tickets from United with the confirmation code BKFH5L for a flight from Belize City to Newark on Saturday, June 24th, which was cancelled 3 times due to mechanical issues. There was no hotel accommodation provided. The flight scheduled for June 25th was also cancelled due to pilot flying hours. We were rerouted to Houston departing at 7pm Belize time, where we faced inhumane treatment with locked bathrooms. Finally, we were taken outside in groups to use the bathroom after 12 hours. Representatives were rude, and our perishable items spoiled. We departed for Newark at 9am on Monday, June 26th, where only 2 meal vouchers were given, and we were not compensated for the delays and cancellations as per regulations. I reached out to United via email but received no response, while others in similar situations were compensated four times. This was the worst experience for me and my son while flying. I am hoping to receive the refunds we are rightfully due.

I need assistance regarding my lost luggage. Using chat or text is challenging for me, and I have unanswered questions. My bags did not arrive with me on Monday, and I'm being asked to go to Vienna airport to retrieve them. I prefer delivery as I'm disabled and find it difficult to navigate public transportation in a foreign language. Could United cover the cost of a cab? I've already spent money on essentials and clothes, leaving me with no additional funds for transportation, almost making my trip a waste. I'd appreciate the opportunity to discuss this with an agent. Thank you. I understand the workload and bear no ill will towards the staff at United.

Hello, I am reaching out regarding a recent booking I made with Air Canada and United Airlines on July 17th from London Heathrow. The total amount paid was £[redacted].61. Subsequently, I cancelled my booking on the same day. I was informed that I would receive a full refund within three weeks on my Mastercard. However, I noticed a discrepancy as my Mastercard now shows an outstanding balance of £[redacted] by mistake. My booking reference is 31RU7J and my ticket number is [redacted]5. I kindly request your assistance in correcting this error and refunding the £[redacted] back to my Mastercard. For any further correspondence, please reach me at [redacted] Thank you for your attention. Best, Lorraine Callaghan

On July 15, we were rescheduled for a flight from Chicago O'Hare International Airport to San Francisco International Airport. Originally, we were traveling from Madison to Denver, with a layover in Denver before continuing to San Francisco, but our first flight was delayed due to operational issues. Since we had purchased AIG travel insurance to account for such delays, I believe we should receive a refund for the price difference between the direct flight we were rebooked on and our original two-leg journey. I am reaching out to United to inquire about the cost of the flights mentioned above so I can accurately calculate the amount to claim from the travel insurance company. Thank you. The confirmation number for the trip was M53LLJ.

Hello, my name is Roy Munkert, and I am seeking assistance. I recently booked a flight for someone who could not use it, resulting in a credit of €[redacted].56 under confirmation number F8YGT4. However, the credit is not in my name, even though I paid for it with a Visa card. My wife and I plan to travel from Minneapolis to New York on August 26th, then from New York to Miami on September 8th. Could you please help us apply the credit from F8YGT4 to these four flights, as I was the one who made the initial payment? Thank you in advance for your support. Roy Munkert

I bought 9 tickets to Puerto Rico for a family trip. Unfortunately, my daughter's boyfriend, who was supposed to come, turned out to be married to someone else. I contacted United to transfer the ticket to another relative. Initially, they agreed to refund the ticket so we could buy a new one for my cousin. However, I later received an email denying the refund but suggesting the ex-boyfriend could use the money for his own ticket. This seems unfair given the circumstances. I hope United can understand the uniqueness of this situation and honor my request. The cancellation was for ticket OKSJV2 under Jesse James Crigley. My confirmation number is GVLJ20 for 8 tickets under Gail Owens. I'm willing to receive a credit to my account or a generic voucher to offset the cost of the new ticket.

As an engineer, I am used to traveling frequently for business and occasionally for pleasure. As my retirement approaches, my travel is slowing down. I hold a position of influence within my company and oversee several other engineers. After watching a report about United Airlines mistreating senior customers without cause, I feel compelled to alert our company's management about the potential business impact. The behavior I witnessed in the report is unacceptable and could result in significant financial losses and damage to our customer relationships. United Airlines should review the shared report and consider my account of the incident. I urge United to address these concerns. You can view the report here: [redacted]. - Steven G., Sr. Field Engineer at Eaton Semiconductor Equipment, Austin, TX

I missed my UA 59 flight on July 15, [redacted], due to an engine problem on the Lufthansa connection. We got rebooked on LH456 the next day in Economy instead of Premium Economy. Kindly refund the miles difference to my MileagePlus account and reimburse the cash paid for the cabin location. We were also denied boarding on OO [redacted] initially due to a computer glitch, causing a delay. Despite recovering a lost bag, this trip was not pleasant.

My friend is currently in Burkina Faso, Africa and was supposed to depart for Chicago, Illinois this evening but just received a message that her flight is canceled until Monday. She is flying with Brussels Airlines and has a connecting flight with United Airlines. The airline did not provide a reason for the cancellation, and she is stranded without accommodation, with an emergency awaiting her in Chicago. Could someone please contact her to explain the situation or provide advice on what she should do? She can be reached via WhatsApp at +[redacted] 75 36 56 71. Her name is Habiba, and she speaks French and English. Thank you.

I had a business trip to Nashville scheduled for June 28th, [redacted]. I made the booking two months prior without any issues. However, the night before my flight, on June 27th, [redacted], it was canceled at 6pm. I tried reaching the airline but due to long wait times, I couldn't get through. I attempted to go standby on another flight after finding that all other flights were fully booked. After waiting in the airport for 8 hours on Wednesday, I was unable to get a standby seat. As a loyal customer, this experience was unacceptable. I had a nonrefundable hotel reservation in Nashville for 4 nights, costing $[redacted], which I couldn't use due to the cancellation. I believe compensation is warranted for this situation and hope for a resolution.

I had planned to fly to Newark to reunite with my family before heading to Aruba. I had hoped for a direct flight to ensure we could spend the day together. However, our departure from Shannon was around 19:30, causing me to miss the opportunity to meet my family who had made special arrangements to welcome us. This trip to Newark ended up being a futile journey, leaving me feeling disappointed and upset. I kindly request the appropriate refund that we are entitled to in this situation. Thank you.

I am scheduled to fly from Panama City to Munich via Chicago on August 8, [redacted], at 7:53 a.m. I am interested in changing my travel dates, but the app does not allow me to view both of my flights as one trip, hindering my ability to make changes. My friend, who has the same flights, does not have this issue. Additionally, despite having entered all necessary information, I keep receiving a notification stating that "your upcoming trip requires travel documentation." Another notification mentions that a modification has been made to my itinerary and advises me to contact United Reservations for a ticket reissue, but I am unsure how to do so.

Subject: Disappointing Experience on Recent United Airlines Flights United Airlines Customer Service, I want to share my dissatisfaction regarding the experiences my family and I had on our recent flights with you. Our original itinerary was disrupted by an unexpected diversion to Phoenix, causing confusion and inconvenience. The lack of communication from the pilot added to our concerns. The extended flight time led to insufficient refreshments, especially for my 5-year-old child. Upon landing in Houston, we were put on a later flight to New Orleans despite an earlier one being available. The request for additional payment for seats caused unnecessary stress and discomfort. The dismissive attitude of the gate staff further soured the experience. I believe there might have been violations of DOT regulations and request a full refund for the flight, including the seat fees. I trust that United Airlines will address these issues promptly to ensure fair treatment of passengers in the future. Thank you for your attention to this matter. Best regards, Heather G. Email: [redacted]

I need to discuss an overcharge related to an unaccompanied minor service for my 15-year-old child. Initially, I was mistakenly informed by a United staff member that the service was mandatory, resulting in a $[redacted] charge. Upon arrival at the airport, I was correctly informed that the service was not necessary for a 15-year-old. Despite contacting customer service to request a refund for the overcharge, I was informed that it was not possible. Recently, I have been charged again incorrectly for the service, which I promptly canceled without using, and I am now seeking a refund for this charge as well. Thank you for your assistance in resolving this matter.

I recently purchased a second checked bag for my daughter's flight with confirmation number B4HGH4. Right after making the payment, the app displayed that the second bag would be free. I tried calling immediately to resolve this issue, but I have been on hold for over an hour now without being able to reach anyone. I am requesting a refund for the second bag payment that was made unnecessarily. My mileage number is ZNK27062.

Hello United, I need help with my missing bag situation. Unfortunately, my bag was intended for Albany but has mistakenly been sent to Chicago. This has been very distressing for me as I am currently on a once-in-four-years holiday, having traveled a long way to reach the USA, and the items in my bag are not easily replaceable. Despite spending hours on the phone with your customer service team over the last three days, my bag has yet to be returned to me. This situation is impacting my holiday and causing potential financial losses. I urge you to rectify this issue promptly by sending my bag to its correct destination. I am disappointed with this experience and hope for a quick resolution. Thank you for your attention to this matter.