United Airlines Customer Service Issues

I have misplaced my luggage in Atlanta and submitted a lost luggage claim with reference number AMSUA22284. When attempting to track it on your website, it shows there is missing information. Could you help by supplying the necessary details? Your assistance in identifying the missing information would be highly appreciated. Thank you for your attention to this issue. Please inform us if further assistance is needed.

Subject: Need to Reach Local United Airlines Baggage Staff at RIC Airport I have a United Airlines baggage file reference RIC49770M, and I just received a notification from my Apple Airtag that my bag is at RIC (Richmond International Airport, Virginia). I've been trying to contact the local United Airlines Baggage staff at RIC, but I can't seem to find any local phone numbers for direct assistance. Every number I've tried leads back to corporate United Airlines with lengthy hold times of up to 4 hours! I attempted to message through the United Airlines app, only to encounter a robot informing me of a 3-hour wait time. All I want is to speak with someone local to arrange for my bag to be delivered to our home. Any help with obtaining the correct contact information for the local United Airlines Baggage staff at RIC would be greatly appreciated. Thank you! Roger B.

My luggage didn't make it from DCA to ORD on UA1424 on July 1. Even though I arrived early, the flight was delayed. The connecting flight UA [redacted] from ORD to FAR was over 2 1/2 hours late. Upon arriving in Fargo, my bag was missing, but no United staff were available to help me file a claim. The United App didn't provide any updates on my bag. After finally speaking to a United representative, I was informed my bag had just landed in ORD at 06:47. They mentioned attempting to put it on an earlier flight for delivery. However, I live 90 miles away from the airport. How can United ensure my bag is delivered to me considering the distance?

On the inbound flight, we faced delays in DFW causing us to miss the connecting flight to Cody, WY, resulting in all subsequent flights to Cody being canceled. Instead, we were rerouted to Billings, MO, where we had to rent a car at 2 am for $[redacted], with an additional $[redacted] for a one-way rental. Furthermore, our luggage was lost for two days, incurring a $[redacted] cost for replacement. Additionally, we lost two days of vacation time totaling $[redacted]. On the return trip from Cody to DFW, the 5:59 pm flight was delayed five times and eventually canceled at 2 am, leaving us without assistance, alternatives, food, or lodging. We had to stay in a hotel in downtown Denver for $[redacted] and sleep on the floor while waiting for a room, which was provided free of charge. The delays and cancellations led to an additional $[redacted] spent on food, $[redacted] on necessities due to the lost bags for two days, and $[redacted] for transportation to and from DIA. In total, we spent over $[redacted], while the tickets cost us $[redacted], all to fly United. It is unlikely that we will receive any compensation or reimbursement, but sharing this experience may help others make informed decisions about flying with United.

On Thursday morning, we departed from Florence, Italy, bound for Phoenix, Arizona. Our original plan involved a layover in Frankfurt, Germany, and then onto Toronto, Canada, before reaching Phoenix on Friday. Our initial flight was Lufthansa EN [redacted] from Florence to Frankfurt. Upon arrival in Frankfurt, we were notified that our Air Canada AC [redacted] to Toronto had been canceled. Subsequently, Air Canada rebooked us on flight AC [redacted] to Toronto on 6/30. Despite being informed our luggage had arrived in Toronto, we were advised not to claim it as it would be transferred to Chicago and then to United for the journey to Phoenix. Unfortunately, our Chicago flight was canceled, rerouting us through Denver before finally reaching Phoenix. Regrettably, upon arrival in Phoenix, our luggage was missing. A claim was lodged with United under number PHX 11037M. United mentioned our bags should be on a flight from Toronto arriving in Phoenix around 12:30 on Sunday. However, as of 3 PM today, our luggage is still unaccounted for. Assistance in locating our missing luggage would be greatly appreciated.

My flight from O'Hare Airport to Little Rock, AR was canceled, and the closest alternative was a flight to Nashville, TN. My boyfriend ended up having to make a 12-hour round trip to get me. We took turns driving overnight to make it back, as he had work the next morning. We tried to stay alert by consuming caffeine, although we realized it wasn't the safest option. I believe I should be compensated for the extra gas money and other expenses resulting from the additional eight hours of driving to finally reach our destination.

I recently had a flight with United from Vancouver to Bozeman, MT, confirmation number BSL5G5. The flight got canceled, and I had to book a Sun Country flight the next day to get home. I'm seeking reimbursement for the price difference of the flights, not for any additional expenses. The original United flight cost $[redacted].05 with $23.77 in baggage fees. The Sun Country flights totaled $[redacted].63. I've included my boarding passes and bank charge verification. I'm kindly requesting a reimbursement of $[redacted].81. Thank you. Catherine Sieling, [redacted] Storrs Rd., Bozeman, MT [redacted], [redacted], [redacted] Unfortunately, I can't attach the files here, please advise on how to proceed for verification.

I am having an issue with my baggage. I flew from Serbia to Ketchikan via Chicago, where we experienced a cancelled flight. After two days, we flew to Denver. Once in Denver, I retrieved my baggage, which was then sent directly to Ketchikan to my company, E.C. Phillips and Son. Subsequently, I flew to Seattle and then to Ketchikan. However, upon arriving at the company, my baggage was not there, and neither were my colleagues'. Could you please assist in locating my baggage? It is labeled with an address in Ketchikan and my name, Filip Sadzakovic. I urgently need the baggage as I traveled from Serbia to work here and require my belongings.

I need assistance with my canceled flight from Los Angeles to Las Vegas on June 28, [redacted], United reservation number GS74KQ. Due to the cancellation, I had to cancel my stay at the Plaza Casino and Hotel. The hotel is requesting proof of the flight cancellation from United before considering a refund for the room charge. Can someone provide the specific phone number at United Airlines to help resolve this matter?

My flight on June 29th was delayed, causing me to miss my connecting flight to Europe. After spending hours on hold and at the United customer service center at IAD, I was offered a solution that would significantly reduce my vacation time. I have requested a complimentary return flight or a full refund to make up for the inconvenience. I hope to receive a resolution promptly. My loyalty to the airline is important as I am a frequent traveler despite being able to afford air travel only a few times a year. Thank you for your attention to this matter. - Frank L.

I encountered multiple delays for my June 28 flight from Las Vegas, NV to Houston, TX. The airline informed me in the late afternoon that the departure was rescheduled for June 29 at noon, which was not convenient for me. As a result, I had to book a new flight with a different airline at double the original cost, including extra charges for luggage and transportation to the new terminal. I am seeking a refund for the initial flight and compensation for the expenses incurred due to the changes in my travel plans. Please reach out to me via email at [redacted] or phone at [redacted]. Sincerely, Jody Cory

On April 6th, [redacted], my flight from Denver to Colorado Springs was canceled. It was rebooked for April 7, but that flight was also canceled. This was part of a round trip ticket from Spokane WA to Denver CO and then to COS. I didn't receive a ticket number as it was provided at the gate. I would like the refund to be issued back to the credit card used for the purchase. Marguerite S. [redacted] Dale Road, Colorado Springs, CO [redacted].

I am writing to inform you that my friend and I were scheduled to travel with United Airlines from Los Angeles International Airport (LAX) to Kahului Airport (OGG) on July 27, [redacted], as part of our 6-week journey to the United States. Unfortunately, I sustained an Achilles tendon tear and am unable to depart from the UK, prompting us to cancel our flight to Hawaii. Upon booking, our confirmation email stated that the flights were non-refundable. I canceled the reservation expecting a confirmation email confirming the cancellation without a refund, but instead, we were provided with airline credit. We would have reconsidered cancellation if we had known this would occur and contacted a representative. The credit is not useful to us due to my extended recovery period and uncertainty around future travel, hindering our ability to claim on insurance. I respectfully request for the awarded credit to be nullified, reinstating the flights as non-refunded as initially understood, followed by an email confirmation of the cancellation for insurance purposes. Passengers: - Sarah Louise Whelan - Lucy Jane Daniels Flight Confirmation Number: N55VJ4 Travel Date: July 27, [redacted] Phone: (UK) +[redacted]39 Email: [redacted] Your assistance in this matter would be greatly appreciated. I am distressed by the cancellation of my vacation and currently under pressure to provide evidence to my insurer to recover our expenses. Thank you in advance. Sincerely, Sarah Whelan

I traveled with a group and had to unexpectedly return home, causing my bag to be left on the plane by United. I have been without my belongings for two weeks now. United informed us that there was a mix-up with the baggage numbers in our group, making it difficult to identify which bag belonged to each group member. This confusion prevented us from making a proper claim for the missing bag. I am seeking reimbursement for the expenses incurred from having to buy replacement items while waiting for my lost bag, as well as an explanation for how a bag could travel to its destination without a corresponding ticket for two weeks.

Subject: Lost Luggage Incident and Request for Reimbursement Dear United, I am writing to convey my dissatisfaction and frustration about the recent incident involving the misplacement of my luggage during my journey with United. This situation has caused me significant inconvenience and distress over the past three days. On July 7, I flew from Vilnius Airport to Chicago O'Hare Airport, only to discover that my luggage did not arrive with me. For three days, I have been without my personal belongings, clothes, and toiletries, which has been both inconvenient and upsetting, especially in a foreign country. I drove back to the airport, spending an hour, the following day to report my lost baggage in person since I was unable to do so online. This extra time and effort added to the frustration of the situation. Due to United's mishandling and the delay in delivering my luggage, I had to purchase new clothing and toiletries, incurring unexpected expenses. I would appreciate a full refund for these costs under the circumstances. I am hopeful that United will acknowledge the seriousness of this issue and promptly address it, upholding the customer service standards outlined on your website. A timely resolution and response are anticipated to ensure a positive resolution and to prevent similar incidents in the future. Thank you for your swift attention to this matter.

Hello, I am writing to share our recent travel experience. Unfortunately, our flight on June 26th was canceled due to thunderstorms. We rescheduled and finally reached India on July 5th. However, our baggage was initially loaded on the canceled flight on June 26th and was not with us when we reboarded on July 3rd. United Airlines assured us they would send the missing bag but so far we have only received one of the two bags. Despite checking online, the status remains unchanged. I have tried contacting United Airlines via phone multiple times, but the wait times are long and I have had no success in resolving the issue.

Dear United Team, I am writing to express my extreme dissatisfaction and request compensation for the significant inconvenience I faced during my recent flight, outlined below. My flight from Frankfurt was delayed, leading me to miss my connecting flight to Lagos and completely disrupting my schedule. I was rerouted to London on Lufthansa, then to Lagos on Virgin Atlantic. However, upon arriving in London Heathrow, I was informed that Virgin did not have a baggage agreement with United/Lufthansa, requiring me to retrieve my bags at Terminal 2 and check them in again. This process repeated itself. After being told my bags were checked through to Lagos, they did not arrive, causing significant disruption. It is important to note that I did not receive any comfort or hygiene items during this trip, where I spent two nights. At one point, I even had to sit on the floor in Frankfurt. This level of service is completely unacceptable. I urge management to address this promptly. Sincerely, Abiola

United Airlines canceled my first-class flight on the day of travel, citing mechanical issues. Despite needing to fly that day, they offered only a coach ticket at the last minute and charged me $99 extra for legroom. They were unable to reroute me to a different airport just 27 miles away. I ended up having to pay an additional $[redacted] to reach the alternative airport. United did initially offer 5,[redacted] compensation miles, which I found insufficient. After further complaint, they raised it to 15,[redacted] miles, claiming it was a gesture of goodwill. However, I believe their actions were far from fair, as I had to pay extra and undergo inconvenience due to their cancellation.

My wife is set to depart from Roatan on Monday the 17th with reservation OCWR34. I recently requested wheelchair assistance for her at Houston airport due to her recent pneumonia and weakened lung function. She's worried about making her connecting flight in Houston as she tires quickly from walking. Can someone please confirm if this request can be accommodated? This was unexpected when we made the booking. Thank you.

I need immediate assistance. I have been waiting for hours without any resolution. United Airlines has severely disrupted my first visit to Chicago. It has been more than 24 hours, and my luggage has not arrived. I am wearing soiled clothes and have minimal belongings, just a spare pair of socks. I am extremely frustrated and urgently require appropriate compensation. The communication breakdown between United Airlines and me is unacceptable. Despite making 25 phone calls, I have not received any response.