UPS Customer Service Issues

Unfortunately, the perishable package I received today was ruined due to an error with the label. The driver marked it as ERC yesterday but failed to contact me, despite my phone number being on the label. This is the worst service experience I've had in 30 years. The driver's negligence has cost me $[redacted] as they did not call or deliver the package to Canadian, where most of my packages are dropped off. I am deeply disappointed in Seth's lack of responsibility. I hope this issue can be addressed and resolved promptly. Thank you. Patty W. [redacted] County Road 21 Canadian, TX [redacted]

I have not received my package with tracking number AG[redacted]48CN. I have been attempting to contact UPS for two weeks without success. The automated answering system is unhelpful and disconnects the call repeatedly. Despite receiving packages both before and after the missing one, this specific delivery seems to have been mishandled. I am disappointed to have been let down by UPS and their inefficient customer service.

Our company, MICTRON LLC, shipped a 48-foot package of material cut into smaller pieces. It weighed 14 lbs and was sent to Bennett Heat Treating in Newark, NJ. Unfortunately, the package never arrived, leading us to start a claim. However, we have been receiving conflicting information regarding its status. Initially, UPS claimed the receiver refused delivery, which was untrue, and then later stated the package was damaged without further updates. We urgently need a resolution to decide if we should order more material. Ideally, we want to locate the missing package and have it delivered promptly. If that is not feasible, we simply need clear information on the current situation. The tracking number for the shipment is 1Z647FA[redacted]0.

I've already tracked the package with the tracking number starting with 1Z and ending in [redacted]. The status shows an airport delay. I'm seeking more details on what this typically indicates and if UPS representatives have encountered this issue before. Following advice from the UPS store, I continuously pressed 1 on the phone keypad to speak with a representative successfully. After pressing 1 around 15 times quickly to bypass the automated voice, I was transferred to a representative. Previously, GetHuman was also unsuccessful in navigating the automated system. The UPS representative notified me within 5 minutes that the package is now being processed for delivery.

I recently received two individual prescriptions from my pharmacy via UPS. Although they were both scheduled to arrive on the 18th, one arrived on the 19th, and the other has not arrived yet. The tracking information from UPS indicates that the second prescription won't be delivered until Wednesday, May 24th. These medications are crucial as they are for my chemotherapy treatment for cancer, and they need to be taken together. This delay in receiving them is an ongoing issue every month. Swift delivery is essential for my health, and I am concerned about the impact of this delay on my treatment.

I purchased 2 cane massagers from Amazon on April 25 with an expected delivery date between April 28 - May 3. The delivery was to [redacted] Jaeger St, Giddings, TX [redacted] under the name Albert L. M. I tracked the package with UPS using the tracking number [redacted]-[redacted]. Initially, I received a notification that the carrier had collected the package, followed by messages indicating delays and problems with the order. The order was from Heartwell Medical through Amazon, and as of now, I have not received the cane massagers. I would appreciate any assistance in resolving this issue. Thank you.

Subject: Lost Package Complaint - Apple Order # W[redacted] - UPS Tracking # 1Z28094V[redacted] To Whom It May Concern: I am writing to follow up on my previous complaint submitted on March 27, [redacted], regarding the lost package issue. I wish to express my dissatisfaction with the service provided by UPS in San Bruno, California. Despite the online tracking indicating delivery, I, Rawad Elmajoub, never received my Apple product (Order # W[redacted], Tracking # 1Z28094V[redacted]). The delivery driver allegedly left the package at my address without obtaining my signature, which resulted in the loss of my product. I have taken appropriate steps including filing a police report (No. T[redacted]4) and sharing all relevant documentation with UPS to address this situation. I request a prompt and thorough investigation into this matter along with a written response within five business days. Your immediate attention is greatly appreciated. Sincerely, Rawad Elmajoub

Proof of Delivery Dear Customer, This message confirms the successful delivery of your shipment detailed below. Tracking Number: 1Z84A[redacted][redacted] Service: UPS Express Critical® Delivered On: 05/26/[redacted] at 7:54 A.M. Delivered To: ROCK ISLAND, IL, US Received By: BALBEE Kindly retain this for your records as the information will only be available for a limited time. Best Regards, UPS UPS Tracking results: 05/26/[redacted] at 8:58 A.M. EST Need to confirm the delivery address as it was not received in the front office or high bay, and the recipient listed as BALBEE is unknown. Attempts to reach a live representative via phone were unsuccessful due to automated system limitations.

Three weeks ago, my Hellofresh deliveries began going to the UPS store instead of being brought to my doorstep. I was informed that a signature was needed, prompting me to pick them up. I wish to remove the signature requirement so that my packages can be delivered directly to my home. Additionally, no delivery attempt was made at my residence, as I was present at the time and no notice was left regarding an unsuccessful delivery.

I am expecting packages and mail from out of state, but unfortunately, I have not received them. They were supposed to be sent to [redacted] Rock Road, Rutherfordton, North Carolina [redacted], attention: Jimmy Brandon Bumgardner. There seems to be an issue with the address information, causing a delay in delivery. I had to request the main office of UPS and the United States Postal Service to stop forwarding any mail for Jimmy Brandon Bumgardner to addresses other than [redacted] Rock Road, Rutherfordton, North Carolina.

My package from UPS was marked as out for delivery on Saturday but didn't arrive due to a "severe weather event" despite the weather being fine. The delivery status then changed to three more days for Tuesday, but now there are no updates. I fear my package may be lost or damaged. I attempted to contact UPS, but the automated system couldn't recognize my tracking number and wouldn't connect me to an operator without it.

Tracking number 1Z4X799R[redacted]. I missed UPS deliveries containing an envelope requiring a signature, leading to the document being sent back to the sender in Phoenix, AZ. The notices were left on a door I don't use, resulting in the missed deliveries. The status shows it was sent to a UPS center in San Marcos upon my supposed request, which I did not make. I attempted to reach out online without success. I urgently need this envelope as it contains crucial legal documents. I need guidance on how to have it re-sent to me. Thank you. - Anna W.

I had a package scheduled for delivery on Saturday, May 27, [redacted]. Despite receiving an email notification that the package was out for delivery, I found a "Sorry we missed you" note at the end of my driveway where the mailbox is located. None of the boxes on the note were checked. Despite being home with my dogs and having a working ring doorbell, the supposed delivery attempt was not made. After calling the number on the note three times and being promised a call back, I was disappointed by the lack of response. The tracking number for the package was 1ZA7X[redacted][redacted] and the sticky note number was 9[redacted] [redacted] 9. The package was important for a work event on Tuesday, and the failure in delivery by UPS was frustrating. The lack of customer service and misinformation from the distribution center was dissatisfying, and it has made me reconsider using UPS in the future.

I received a damaged package from UPS sent by QVC. I have a scheduled pick-up by UPS with call tag number USPS1JIA26FSAUA8Y, despite starting with USPS. Although UPS typically uses numbers starting with 1Z, this one is different. I won't be home for the pick-up, but the package is on my enclosed porch, easily accessible. Please pick up the package from there and don't just leave a note if I'm not home.

I have had ongoing issues with the delivery driver in Ropes. Packages are consistently delivered to the incorrect address, sometimes to houses that are not even close to mine. They have even left packages at a barn or well house, or on the porch of a burned-out house. This has been happening since [redacted]. Despite paying for next-day or second-day delivery, my packages never arrive on time. My address is clearly marked in two places on my house, and I have even provided a phone number for further clarification.

I have experienced ongoing issues with a delivery driver who has been rude and unprofessional towards me. Despite being a loyal customer who heavily relies on deliveries due to health and mobility issues, the driver has failed to leave packages or notification notices at my home. Recently, he accused me of not receiving items and even insinuated I was a thief, which was humiliating and distressing. This behavior is unacceptable, especially considering my vulnerable situation. I kindly request that this driver be removed from my route to prevent any further incidents. I value the services provided but cannot tolerate such mistreatment. This experience has caused me unnecessary stress and embarrassment, and I hope for a prompt resolution. Thank you for understanding.

Tracking Number: 1Z28094V[redacted] My UPS delivery driver appears to have lost my package and signed for it without my authorization. I have submitted a claim to the Investigation Department to rectify this issue and inform Apple to proceed with refunding me. I am certain that an error has occurred and would appreciate your team's assistance in investigating the matter further with the delivery driver. Kindly provide me with a "Shipment Investigation Form" for me to confirm officially that I did not receive the package. I am willing to cooperate fully, including meeting with a manager in person to sign the form or discussing the matter with the delivery driver. I am available to assist in any way necessary during the investigation. Thank you, Peaceful Citizen of This Universe

I am experiencing another delay with my UPS delivery. The package has been labeled as "Delay" for several days now without any explanation. I urgently require the package and have already spent most of the morning trying to speak with a customer service representative. The automated system is extremely frustrating, and when I do manage to reach the tracking department, I end up waiting on hold for up to an hour with no response. It is crucial for me to understand the reason behind the delay for this time-sensitive shipment and to have an estimated arrival time. The tracking number for my package is 1Z2E[redacted][redacted]. Thank you.

The seller I bought from accidentally sent my package to USPS instead of UPS in Bronx, NY. Could you assist me with this issue? Has the lost package been located from USPS pickup? The tracking number is 1Z426584YW[redacted]. I was informed that UPS and USPS have an agreement that if a UPS package gets sent to USPS, UPS will retrieve it. I hope that your Bronx NY headquarters has managed to recover it from USPS. If not, what steps can we take to retrieve it from USPS? I trust in your system for situations like this. I would be grateful if my package is found. Thank you very much, R.

I am facing an issue with a package I sent. The package endured severe weather conditions and eventually arrived in Harlingen, Texas. However, it was redirected to an unknown address that wasn't my customer's. The tracking shows it as delivered. When my customer didn't receive it, a claim was filed. I have been instructed to provide documents for the claim for reimbursement of the missing items, but I am unsure how to access the necessary information. I have been unable to reach out to the support team. It's important to me that my customer receives compensation for the lost items as I had insured the package. I look forward to your prompt assistance. Thank you, Lex.