Wise Customer Service Issues

I recently had an unfortunate experience involving a buddy ticket deal through Emirates airline. A friend offered to put me on her flight attendant friend's discounted ticket list. I needed a ticket urgently to see my son and opted for a cheaper option at [redacted]€ to Budapest. After sending the money, I faced issues with the booking process. The flight attendant, Irenna, encountered technical difficulties and postponed the booking. However, upon checking Emirates' system, it seems she no longer works there. Consequently, I am unsure how to proceed to recover my funds. I have attempted to contact Irenna and my friend without success. Additionally, the Wise account used for the transaction does not display Irenna's surname. Despite having more chat records, I encountered difficulties submitting evidence through the app. I am at a loss as to what steps to take next.

Hello, I am having trouble logging into my Wise account due to ID verification. I attempted to take a clear and readable photo of my ID without success, possibly due to the image quality from my Infinix [redacted] smartphone. Trying to scan the QR code as an alternative method also did not work. I would appreciate your assistance in verifying my account through the QR code or another simple process, as my phone is unable to scan but I have a QR code application installed. If this is not possible, can you please advise me on how to use Wise to send and receive money directly from my bank account via a bank wire without relying on the ID verification and QR code? I look forward to your prompt response as this is urgent. Best regards

Hello, I would like to express my admiration for the management of the impressive bank I have encountered. I would like to address the recent restriction on transactions involving Egypt. While I understand the need for this restriction following misconduct by certain Egyptians, I question why the entire population is being penalized. Perhaps instead of imposing a blanket ban, individual accounts could be reviewed for compliance to address the issue. I urge you to reconsider this decision.

Hello, I encountered an issue trying to transfer 5,[redacted].00 Reais from my Bank in Brazil to my Chase account in the USA. In the past, I had successfully transferred this amount without problems. However, my Caixa Economica Bank in Brazil is currently not allowing me to make the transaction, despite having 39,[redacted].00 Reais in my account. I mistakenly attempted to deactivate my Wise account, and now I have funds stuck in my bank account with no way to transfer them to the USA. I have been a satisfied Wise customer for a couple of years, along with my sons Murillo C. and Gilberto C., and I appreciate their service. I kindly request the reactivation of my account so I can resume making secure transfers from Brazil. I can be contacted at [redacted]. Thank you for your attention to this matter. Best regards, Marly R.

My name is I.A.G.R., RUT: 19.[redacted].[redacted]-8, email: [redacted] Date of birth: 03.01.[redacted]. On August 13, [redacted], I transferred $16,[redacted] CLP from my MACH account to my WISE account along with the required commissions to enable receiving euros for a scholarship from a German company. After the payment, the app confirmed processing but on August 14, [redacted], I found my WISE account deactivated without knowing the cause. This is my first WISE account, and I need it reactivated promptly as I'm unable to have two accounts per the app's policy. Hoping for a swift resolution to resume using my account hassle-free.

Good morning, I am inquiring if there are any issues with sending money this August. I have been using Wise for over two years to send money to my daughter in the Philippines monthly. However, this month, I am unable to make a transfer. I attempted using another account, but it states the name or account is invalid even though they are active. Thank you and have a good day.

Hello, I attempted to add Hungarian forint to my Wise account from my Hungarian bank account. I required this transfer while being in Indonesia to carry out transactions in rupiah. After initiating the transfer through manual transfer, Wise requested verification, suspending the transaction. Unfortunately, I am unable to transfer money to myself. Providing verification documents while traveling is challenging. Even after submitting some paperwork, Wise informed me that they were unable to accept it. I am unable to access my funds and find myself stranded abroad. Thank you, Henriette

Hello, I submitted a check remittance in Korean won on your website today. Being a Macau resident, I transferred the funds to your company's Hong Kong account from Macau using an inter-bank transfer. I discovered it may take a day for the transfer to reach Hong Kong from Macau. I received confirmation that the funds were sent on August 24th. However, my remittance insurance only covers until 10:56 pm today, August 23rd. How can I address this issue? Thank you.

Subject: Request to Enable Card Payment Option for Invoices for US and UK Customers Dear Wise Support Team, I hope this message reaches you in good health. I am reaching out on behalf of Shazal Traders Limited, a valued customer of Wise, to discuss an improvement that could enhance our payment procedures. Shazal Traders Limited has benefited greatly from using Wise's services for cross-border transactions. While catering to our customers in the United States and United Kingdom, we believe that introducing a "Pay by Card" option for invoices would greatly improve the payment process for both parties. At present, our customers mainly make payments through traditional methods. However, we have received feedback indicating a strong preference for credit or debit card payments due to their ease and security. Implementing this feature would not only expedite payments but also elevate the customer experience. We are dedicated to complying with all security and regulatory requirements to ensure the safety of all payment transactions. I kindly request your support in activating the "Pay by Card" option for invoices for our US and UK customers. This enhancement would reinforce our partnership and enhance the efficiency of our payment systems. Should you require further details, we are ready to collaborate with your technical team for a seamless integration of this feature. Thank you for considering our request. We greatly value your support and anticipate a positive outcome. Please do not hesitate to contact us at [Your Contact Information] for any additional information. Warm regards, [Your Name]

When registering for Wise, I mistakenly entered the wrong email address, resulting in not receiving the verification code. I am unable to log in or update my email. The incorrect email I used was [redacted], while my correct email is [redacted] My registered phone number is +[redacted]13, but I can't log in with it. How can I resolve this issue?

My membership number is P[redacted]3. I need to discuss the verification process for my case with your company. I have received your request and would like to provide more information and request your help in resolving this matter. On August 28th, I was asked to submit documents by one of your colleagues. The case ID is #[redacted]5. Upon reviewing the information in the link provided by your company, I noticed it did not specify that only a passport could be uploaded. I have a bilingual document with English and Chinese translations of my driver's license, which can verify my identity. Your colleague also mentioned I could submit an employment contract or payslips from my country of residence. On August 29th, I submitted my driver's license and six months' worth of payslips. Unfortunately, a transfer of 20 GBP failed due to an automatic system timer. I request your help in processing my payment to complete the verification process. I apologize for any inconvenience and thank you for your attention. Please let me know if more documents or steps are needed. I await your response to resolve this promptly.

I was in the process of selling an item on Facebook Marketplace. After sending a payment request, the buyer mentioned needing my email address to proceed. I then received an email from [redacted], stating that there was a payment issue due to my account type. Despite feeling uneasy, the buyer insisted on sending £[redacted] with a request to refund £[redacted]. Subsequently, I got another email claiming that my account had been upgraded and an additional £[redacted] was deposited. The message demanded a £[redacted] refund to access the full amount. The email contains grammatical errors and suspicious requests, leading me to believe it's a scam. I am considering reporting it. Thank you.

Hello TransferWise team, I am reaching out to request your assistance with an issue I encountered while attempting to create a business account with your platform. I accidentally selected an irrelevant option and received a message stating "YOU CANNOT HAVE WISE." When I tried to input my information again, it informed me that I could not create an account with these company details. My company number is [redacted]4. I kindly ask that you review my account details and enable me to successfully create a business account for my company. Thank you in advance for your attention to this matter. I am eagerly awaiting your response.

Dear Wise Transfer Support Team, I hope this message reaches you in good health. I am reaching out regarding my Wise account issue, which seems to be causing complications in a recent transfer. Thank you, A Concerned Customer --- To whom it may concern, I have experienced difficulties with my Wise account during a recent money transfer. I am seeking assistance in resolving this matter promptly. Regards, Anonymous --- Greetings, I have encountered an issue with the funds I have been transferring to TransferWise. I seek your help in resolving this matter at the earliest convenience. Best, Troubled Customer --- Hello Team, As a loyal Wise customer, I am facing challenges transferring money from a specific source. Your prompt assistance in addressing this matter is greatly appreciated. Sincerely, A Customer from [redacted]

Hello knowledgeable team, I am reaching out regarding an issue I encountered while attempting to create a TransferWise business account. I mistakenly selected the incorrect option and received a message stating "YOUR BUSINESS CAN'T HAVE WISE." Upon trying to re-enter my information, I discovered that I am unable to set up a business account with your company. I kindly request your assistance in investigating this matter further. My company number is [redacted]4. I appreciate your attention to this matter and look forward to your response.

Hello! I am reaching out for assistance regarding a situation involving my wife, Hedwig Anette Sieben from Aachen, Germany. Her complete identity card information was recently stolen through a phishing attack where both sides of her identity card were photographed by criminals. Following the theft, it came to our attention that a bank account was opened at your establishment using her stolen data. We are troubled by this discovery and would appreciate guidance on how to address this criminal activity. Thank you in advance for your help. Best regards, Heinz Caria

Yesterday, at 11 am, I initiated two transfers totaling €1,[redacted] to my friend in Italy. Later in the evening, I received an email from the bank requesting confirmation of the transactions and reasons for the transfer, which I provided accurately. However, my friend has yet to receive the funds. Although my account indicates that the recipient should have received the money by 11 am today, there has been a delay. I am unsure why this is occurring.

Hello, I am experiencing issues while trying to create a business account on Wise. Our company is based in the UK but operates in China. During the setup process, I used a Chinese phone number and location. However, when it came to setting up payments, I received a message stating that my business cannot use Wise. Additionally, when I tried to seek help on the Wise website, I encountered too many redirects. I attempted to access the website from different devices, but the issue persisted. I am currently located in China. How can I resolve these issues? Thank you for your assistance.

Hello Wise, I utilized the routing number [redacted]50 that you provided. When I attempted to set up ACH for my TD brokerage account, TD was unable to recognize the routing number. When I searched online, I came across a suggestion to use a different set of numbers: [redacted]19. I inputted these numbers to establish ACH with TD. Their system then accepted my ACH setup. Two small-amount transactions have been sent by TD to my Wise account. We will have confirmation of the transfer's success by tomorrow or the following days. I am uncertain if the number [redacted]19 is accurate. The initial routing number you supplied, [redacted]50, continues to be flagged by TD as incorrect. What steps should I take to address this? Additionally, I am unable to access the support center page on your official website. Could you please engage an engineer to investigate the issue with the website? Kinngou Joseph

Hello Wise, I utilized the wire routing number [redacted]50 you provided, but TD was unable to recognize it when setting up ACH on my brokerage account. After researching online, I found a suggestion to use a different routing number, [redacted]19. With this new number, I was able to successfully set up ACH through TD’s system, with two small transfers made to my Wise account. I am now waiting to confirm the transfer’s completion within the next couple of days. I am unsure if the number [redacted]19 is accurate, as the previous number you provided, [redacted]50, was not recognized by TD. I am seeking guidance on the next steps. Additionally, I encountered difficulties accessing the support page on your official website and would appreciate it if your team could investigate and resolve the issue.