TradeStation Customer Service Issues
Archive 1
The following are issues that customers reported to GetHuman about TradeStation customer service, archive #1. It includes a selection of 3 issue(s) reported December 2, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
This morning, I intended to place a short position on stock BIMI at 4.43, but the system mistakenly entered it as a long position at the same price. This error has caused my account to be in a negative balance instead of a positive one. I also encountered an issue when trying to reverse my position on CLVS after going long on it. Despite clicking the reverse position button, the position was not reversed. These technical problems have been very frustrating, especially because my internet connection is working well. Today, due to platform issues, my account has suffered losses. I have never experienced these problems before.
Reported by GetHuman4026903 on सोमवार, २ दिसम्बर २०१९, शाम ७:१३ बजे
This morning, I placed an order to short the stock BIMI at 4.43, but the system mistakenly entered it as a long position at the same price. This error has caused a negative impact on my account balance. Additionally, I attempted to reverse my position on CLVS after going long, but the action was not executed correctly. I am currently facing several challenges with the platform, despite having a stable internet connection. These issues are frustrating me as they are impacting my account negatively, which is a situation I have not encountered previously.
Reported by GetHuman4026903 on सोमवार, २ दिसम्बर २०१९, शाम ७:३२ बजे
I am addressing a concerning matter regarding a $50,[redacted] error in my TRADE STATION account. I request a Senior Analyst to conduct a forensic audit to rectify the inaccurate balance and missing transactions. My review of ACH transactions from various financial institutions highlights discrepancies not reflected in the TRADE STATION history. The $50,[redacted] error on February 12, [redacted], led to an incorrect account balance. I urge TRADE STATION to promptly resolve this issue to maintain the platform's integrity for trading. Failure to address this promptly may necessitate involvement of regulatory authorities. Kindly correct the ledger, restore the accurate balance, and ensure transparency in all transactions. Your cooperation in resolving this matter promptly is greatly appreciated. Thank you. Joey Peluso
Reported by GetHuman-mrjoeyp on बुधवार, ५ मई २०२१, सुबह ६:०३ बजे
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