TopHatter Customer Service Issues

I recently received an email regarding multiple accounts on Tophatter. I have since contacted customer service to request the deletion of these accounts as per the company's terms. However, a technician named Nikola requested personal information such as my address and payment details, which I find concerning in terms of identity theft. Refusing to provide this information led to the suspension of my main account, preventing me from making any payments or bids. I am requesting immediate assistance from a manager to address this issue. Furthermore, the lack of a phone number or live chat on Tophatter's platform raises suspicions about the legitimacy of these requests. I acknowledge my mistake in creating multiple accounts and took steps to rectify this, but I am hesitant to disclose sensitive information. I have saved all email correspondence as evidence of the demands made by Tophatter. Moving forward, I urge Tophatter to reconsider their banning policies and provide clarity on the handling of credits and points associated with the additional accounts that have been shut down. It is important for me and my friend, who also had multiple accounts unknowingly, to have a better understanding of these processes to avoid any future issues. Thank you.

I placed and canceled multiple items on May 31st, spending a total of $82.44. I had to cancel 12 orders amounting to $[redacted].76 as I was familiarizing myself with the site. Despite following the cancellation instructions for a refund, I have not received any money back. Additionally, there is an unauthorized charge of $[redacted].24 on my card for a purchase I did not make. This was my first experience with Tophatter, and due to these issues, I am hesitant to continue using the platform. I apologize for the numerous cancellations, but the missing funds are concerning. I would appreciate speaking with someone about the refund process. You can reach me at my email, [redacted] Thank you for your assistance.

I have a number of items I paid for, some dating back up to a year, that I still haven't received. I am frustrated and seeking a refund for all of them. Despite my attempts to communicate through notes, I have not seen any resolution. This experience has led me to decide not to make any future purchases from Top Hatter. I initially purchased a blanket, a bracelet set including a necklace and earrings, two pairs of different gloves (with one pair missing), and assorted sponges. There are additional items missing from my order not even listed here. I am deeply disappointed by this situation and if I do not receive a response, I will escalate this matter. I feel this is an important issue that needs to be addressed and resolved promptly.

Hello, my name is Mary Mantia, and I reside at [redacted] Will Avenue, St. Louis, Missouri, [redacted]. I frequently make purchases on Tophatter and settle my bills promptly. Recently, I received a notice to pay for an additional item, namely a purse, that I did not intentionally order. I cannot afford this extra charge, especially since I overlooked the $17 fee initially. I kindly request to cancel the unwanted item as I do not have the means to cover it. I enjoy using your website and have had a pleasant experience overall. Please confirm the cancellation, as I prefer a text notification due to difficulty reaching customer service. Thank you for your understanding and assistance. Mary A. M.

I have been trying to update my payment information but keep encountering "error message 18 - unable to place your bid" even though I have a $12 credit. This morning, I missed out on winning a sports shirt because Dale bid before me. There was another item I wanted too, and my credit would have covered both. I shouldn't have to jump through hoops to get help. If this issue persists, I'm considering deleting the app. I followed the steps to manage payment methods, but I can't change my card, which was involved in identity theft before. This situation is frustrating, and the platform needs significant improvements.

Hello, my name is Kim Lehner. I recently won the glow-in-the-dark rocks for the outdoor area. I attempted to send it to my friend, Ricky Bare, to claim it for free and also receive credit, but there seems to be an issue with the payment of only 54 cents to enable him to get it for free. I was planning on using my debit card to cover the 54 cents for him. I would appreciate it if you could process this payment on my debit card and grant me the free credit as well. I have been making several orders in the past few weeks from both of my accounts - one old and one new that I had forgotten about. Please assist me in resolving this matter. Thank you for your help with this issue.

I noticed funds missing from my account this morning after checking my orders diligently. I am frustrated with Tophatter's customer service not following their own rules and Buyer Protection policy. I have encountered issues in the past with multiple undelivered items without receiving any credit or refund. The process in [redacted] was chaotic, and the changes in [redacted] are unclear, with sellers now given 6 to 8 weeks to deliver items before reporting late delivery. Tophatter then allows sellers additional time to deliver, leading to a frustrating cycle until the issue is nearly resolved. Tophatter's question about received items should result in immediate credit or refund if the answer is "No," as it is impossible to rate or return items that were never received despite full payment. I need professional assistance to address these issues promptly.

I noticed a charge of $45.40 deducted from my checking account on July 2nd for Kyrie 5s on Jack. I already contacted customer service twice last week regarding this issue as I did not make this purchase, and I am unsure what it is for. I need the funds refunded back to my account promptly. Being on a fixed income, this deduction is causing problems since pending checks may bounce and incur additional fees at my bank. Urgently resolving this matter is crucial. Please have a representative reach out to me tonight, preferably within the next hour, to address this swiftly. You can reach me at [redacted]. Thank you for your prompt attention to this matter.

My disabled father used my computer to create a TOphater account and made a purchase. He accidentally sent the free gift offer to my wife through Facebook Messenger. This led to my account being blocked. I have multiple orders, some of which are late, but I am unable to manage anything, request refunds, or report the delays. I feel cheated due to a genuine mistake made by a 74-year-old man who just wanted to shop. I don't comprehend why my account is locked. Kindly unlock it so I can address my pending orders.

Subject: Issue with Order # [redacted] All Terrain Radio Flyer Wagon Hello, I received my All Terrain Radio Flyer Wagon today, supposedly on August 23, [redacted]. Unfortunately, the box it arrived in was severely damaged, so I am uncertain if the wagon itself was affected. Today, August 23, [redacted], my neighbor put together the wagon and noticed that the left corner is dented and the body is slightly crooked and dented. At this point, I am unable to disassemble the wagon for return. It appears to be a manufacturing issue due to the damage sustained during transit. I kindly request a price adjustment for this inconvenience. I have tried to reach out via email to Top Hatter, but I wanted to follow up here as well. Thank you for your prompt response. You can reach me at [redacted] or via email at [redacted] Sincerely, Patsy S.

Due to a recent identity theft issue, I had to switch phones and lost access to my original Tophatter account. When I downloaded Tophatter on my new phone, a new account was created for me. I'm hoping to transfer my old account details to my new phone. Here are my updated contact details: Old email: [redacted], Old phone: [redacted] New email: [redacted], New phone: [redacted] Additionally, I'm inquiring about a NFL Carolina Panthers coat I won in an auction on Tophatter which has not been received yet. I appreciate your prompt assistance in resolving these matters. Thank you.

While at work, I noticed an unauthorized charge of $87.41 on my card, despite not using your site since this morning. It appears someone else is using my card for purchases. I urgently need this resolved and my refund promptly processed. I trusted your site to be secure and prevent these occurrences. The item purchased does not show on my order history, leaving me uninformed about what was bought with my funds. Please address this quickly as the money is intended for my children's Christmas presents. Ensuring their happiness on Christmas morning is vital to me. Thank you for your attention to this matter. Best regards, A. R.

I recently noticed an unauthorized transaction on my card for $87.41 on Top Hatter, but I didn't make any orders for that amount. The largest order I placed this morning was $84.17. I need this issue resolved promptly and the funds returned to my account as I have not authorized this payment. I am a single mother of three, and this situation is causing distress as my children's Christmas might be impacted. Thank you. - April R.

I bid on a specific instance burner with a light and smokehouse, but what was sent is completely different than what I expected. It is [redacted]% different and not what I want. I would like a refund. The contractor's tool I received is also too small and not as described. Since it has not been delivered, I request a refund for that as well. Kindly process the refunds and arrange for the items to be returned.

I contacted Shell regarding three unauthorized charges on my account. Despite providing the necessary information multiple times, I have not received any responses. Attempts to call were futile as I could not reach a human representative. It is concerning that the company readily takes money but is unresponsive when it comes to rectifying their mistakes. I am considering reporting this to the Better Business Bureau if the issue remains unresolved. This recurring problem, including undelivered packages, indicates a larger systemic issue. I urgently need a prompt response from Shell today.

I am frustrated because you took my money and requested more details for reimbursement. Now you are asking me to pay one dollar to speak to someone. Please do the right thing. I am considering reporting your company as there have been multiple mistakes on your end. It is unfair that I have to pay to contact customer service after you already took my money. This situation is unacceptable.

The new website layout doesn't display tabs for free shipping, causing confusion during bidding. Unintentionally, purchased items included shipping costs that seemed hidden. Discovering this at checkout, I canceled the orders due to unexpected $15-$20 shipping fees. Within the past two days, despite canceling two orders, I've ordered around 15 items on Tophatter. Being a loyal customer for four years, it's disappointing not to receive some purchased items or refunds. Even when dissatisfied with a $50 item, my loyalty to Tophatter prevailed until now. Receiving a 24-hour suspension for canceling two orders felt unfair, especially considering past loyalty and expenditure on the platform. Despite facing false advertising, poor quality, and refund issues, loyalty prevailed until now. Disappointed, I am deleting the app. If only I could discuss this with a person, my loyalty might have been retained despite these challenges. Goodbye, Tophatter, you have lost a valued customer. - Misti Dale Combs Robertson

I recently discovered unauthorized orders on my Tophatter account, placed by my 12-year-old nephew without my knowledge. I need assistance in processing refunds for these orders. Being disabled and on a fixed income, I was shocked to find multiple charges from Tophatter on my banking app that I did not authorize. None of the orders have been shipped yet. I urgently require these charges to be refunded as I rely on the funds for essential medication like insulin. Your immediate help is greatly appreciated. Sincerely, Cherryl Yockey-Binion