Tinder Customer Service Issues

Hello, I have been a member on and off since August [redacted]. Recently, I decided not to put a photo on my sales-related Tinder account named Dallas. I have had positive phone conversations with three men. During a business trip in Sydney on May 18th, I upgraded to a Gold Member to see my likes. However, upon returning to Brisbane on May 19th, I was asked to verify my account. My uploaded pictures were not great due to having a few drinks on the plane. I expected to be asked to retake the pictures but did not receive a request. I was surprised to find out this morning that my account has been permanently banned. The $43.99 payment I made is still pending in my Westpac Bank Account under Andrea Mutch. I would like my Tinder account reinstated, acknowledging that security measures are necessary. I have experienced a previous scam on POF, so I understand the importance of security. Best regards, Andrea Mutch (Andi)

Good morning, I have been using Tinder for a couple of weeks with a low subscription. Unfortunately, I was banned from the platform after a conversation with a girl. I was simply verifying her age as it appeared different from what was on her profile. I did not use any offensive language or violate any of your safety rules. I am seeking assistance in understanding why my account was banned and how I can regain access. I believe I have been unfairly banned and would appreciate any help on this matter. Thank you. - Jimmy

I'm unsure about the situation. I declined to meet two men, Saxon and RB, who I thought were dishonest, and unmatched them. Now my account is banned despite following safety guidelines for dating. I've been actively looking to start dating for three years, ensuring my health is in good condition. My intention was to date safely, not for casual encounters. It seems someone may have reported me for unmatching them, which I don't believe warrants a ban. Transparency about recent STD tests and past relationships is essential for safe dating. My past experiences with individuals from Tinder have made me cautious. I simply want to understand why my account was banned and seek clarity on the rules I may have inadvertently broken. My priority is to find a respectful partner who values safe and public interactions. I am requesting the release of my banned account.

I'm Maria from Romania. I discovered this morning that my Tinder account has been banned, and I'm not sure why. I am 18 years old and can verify my age. I had respectful interactions with the individuals on the app, and the photos on my profile are of myself, which I can prove with my face. I'm eager to resolve this issue and would appreciate your assistance in understanding the reason behind the ban or having my account reinstated if no violation has occurred. Thank you.

Hello, I am Kamryn Muse. Recently, I encountered an issue with Tinder. Victoria Breau, who can be reached at [redacted], got banned from Tinder. She proceeded to create a new account using my phone number, which is linked to my existing account, without my permission. After receiving a verification code from Tinder and a text message from Victoria asking for the code, I realized what had happened. Although I didn't provide her with the code, my account was banned. I have evidence of the interaction, where she confessed to using my personal details without consent. Victoria claims she was unaware that her actions would lead to my account being banned. I kindly ask for your assistance in resolving this matter and reinstating my account. Best regards, Kamryn Muse

This morning around 9-10am (France UTC+2), my account was banned with a notification received yesterday at 10pm regarding "violations" detected. Despite not breaking any rules, I was prompted to review my account. After nearly 2 hours on standby, I managed to access my account post-midnight to message two individuals, Karl (37) and Ronald. Wanting to establish contact outside of Tinder due to my account's review causing unease, I shared my number with them for safety reasons. Karl, whom I met on Tuesday, and I were planning to meet again without exchanging numbers on Tinder. I was supposed to meet Ronald on the following day. Needing to reach out urgently, I stopped using Tinder after giving my number. This morning, realizing I hadn't received any messages, I checked my account to find it still under review, eventually leading to a ban after a few hours. Ronald received my message before the ban, and Karl possibly hasn't due to his inactivity on the app. Seeking answers for the ban, especially to reconnect with Karl, is crucial for me. Several individuals can confirm my conduct on the app being respectful: Mr Dr, Effe, Auro, Mecano, and Ronald. My details: Lara, 41, from Levallois-Perret (Paris, France). Email: [redacted], and phone: +33 (0)[redacted]35.

I bought the item but unfortunately, I don't have enough funds in my account to cover it as another payment is due soon. I need to cancel the transaction. I intend to try this again later as it's not the right timing for me. They charged me $99 for the whole year instead of monthly. My contact email is [redacted] and my phone number is [redacted].

Hello Tinder Support, I would like to address an issue with my account. I received several messages after being matched, but when I tried to respond, I was informed that my account was under review due to reports. I find this puzzling as I did not engage in any inappropriate behavior between 4 AM and 1:30 PM, Bucharest Time. I am eager to understand the reason for this review and the reported behavior as it has left me confused. My account is associated with the email address [redacted], and my Instagram account has been verified. Any clarification on this matter would be greatly appreciated. Thank you for your assistance. Mintas C.

Dear Tinder Team, I registered on Tinder a year ago, but only used it for a short while before deactivating my account. I recently tried to register again using the same email and correct information, but my account was blocked without explanation. I reached out to support but only received an automated response. I have not violated any guidelines as I was only browsing last year without contacting anyone. I'm hoping for clarification on why I was banned and a chance to reverse it. I provided my ID as requested and have normal photos on my profile. I'm a decent person with a good job and academic background. I look forward to hearing from you. Regards, Debora

Dear Concerned Team, I encountered an issue while attempting to log into my account on a new device, where I unexpectedly received a ban notification. After recently purchasing a new device, I was met with a "verify you're human" prompt on the app. Despite successfully completing the verification, I consistently faced a subsequent error message indicating an issue. Following multiple failed attempts, I was perplexed to find a sudden ban without any explanation provided. Having reviewed the guidelines as advised, I remain unclear about the cause for this ban. I kindly request a prompt review of my account to address this matter urgently. Your assistance in resolving this would be greatly appreciated. Thank you for your attention to this issue. Sincerely, D. S.

I believe I may have unintentionally violated Tinder's multiple account rule and been banned. The only message I sent was a friendly greeting to a girl. Here's a rundown of what happened: I set up a new account last night, but mistakenly entered the wrong email address, so I didn't get the confirmation email. I might have accidentally created a duplicate account. After using the app and messaging someone, I had to verify my age but had issues with submitting my license photo. I was later asked to take photos with specific poses for account verification, which I did. Hours later, my account was briefly accessible before I received a ban notification. After researching, I realized I had an old Tinder account linked to an unused Facebook. I don't recall messaging anyone on that account. This previous login might be another reason for my ban, which I had forgotten about last night. In conclusion, I unintentionally broke the multiple accounts rule and assure you it was not intentional. I promise to be more careful and avoid similar mistakes if the ban is lifted. Aside from this issue, I believe I haven't violated any other Tinder rules, as the message I sent was friendly and in Japanese. I hope for your understanding and assistance in resolving this matter. Thank you.

Hello, my name is Mike. I’ve had a Tinder account for years and have been a Tinder Gold member several times throughout that period. Unfortunately, yesterday, one of my friends wanted to create a Tinder account on my phone for convenience. To help her out, I let her use my phone. However, I was unaware that she failed the photo verification, leading to an automatic ban on her account. Despite deleting the app and logging back in with my own information, my account is now also permanently banned without any violations on my part. The support tickets I’ve submitted keep stating I broke the Terms of Service. I understand the confusion caused by sharing my phone, but I never violated any terms. I sincerely apologize if sharing my phone is against the policy and assure you it won’t happen again. I only wish for my original account to be unbanned ([redacted], [redacted]) since I didn't breach any rules. It feels unjust to be banned for something I was unaware of. I seek a meaningful conversation regarding this matter instead of receiving generic responses. If possible, I would greatly appreciate a personalized discussion to clarify the situation. Ticket #: [redacted]7.

Good Afternoon, A couple of days ago, I redownloaded Tinder and created a new account. I messaged a few people to chat, keeping the conversation general and friendly. My photos were all appropriate shots taken by friends, and I maintained polite conversation with others. While out with friends on Thursday, I attempted the verification process to confirm my identity on the app. Unfortunately, it was dark, and the app struggled to recognize me properly, resulting in being stuck in the verification loop every time I tried to access Tinder. When I managed to open the app yesterday morning, I was shocked to find out that I had been banned. I am perplexed as I believe I have not violated any guidelines; I feel unfairly penalized without any valid reason. I tried to appeal the ban but received a standard email instructing me to review the terms and conditions, which didn't help clarify the situation for me. I never intended to impersonate someone or engage in inappropriate behavior, so this ban has left me quite upset. Any assistance would be appreciated. Thanks, Steph

I attempted to purchase a package but encountered issues. While creating a profile, the system did not recognize me as an existing member, and I accidentally exited the process while uploading pictures. Upon returning, I found a profile for a 24-year-old man instead of my own, as I am 54. This is frustrating as I had over 99 likes and messages on my original account. I would like to retrieve my old profile and account details to continue using the service. Thank you, Carmen Felix

I believe my account was compromised on a platform, possibly POF. I have experienced hacking incidents in the past, which I could resolve, but this time I'm permanently banned and left with no information. Following a previous hack, someone sent offensive messages from my account, which I reported promptly. However, this time I'm unsure about the platform. Social interactions are challenging for me, and online platforms offer a way to connect that suits my preferences. This situation is disheartening as it was my last hope to meet new people.

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I was unexpectedly banned from Tinder yesterday. I have reviewed the actions that can lead to a ban, and I have not engaged in any of them. I have always been genuine, never posted any inappropriate photos, and have treated others with respect. Even though I only recently rejoined for a week, there couldn't have been multiple reports against me. During this time, only one person unmatched me for not responding, and another when I declined a meetup. The only person I was talking to with differing political views may have reported me after our civil discussion. Despite advocating equality and compassion, Tinder chose to believe the man's report without giving me a chance to explain. I feel unfairly treated as now he can continue interacting while I'm restricted. Tinder's actions seem to favor toxic behavior over values of kindness and respect.

Hello, I recently discovered that my account has been banned. I do understand and respect their terms of use and community guidelines. I believe I have not violated any of the terms or guidelines, and I enjoy using the app. I would appreciate it if you could review this matter and assist in having my ban lifted. I woke up yesterday to the news of my ban. Despite multiple emails to their support team, I have not received a satisfactory response. Each time, I receive the same automated email. I kindly request a thorough review of my account activity to confirm that I have not engaged in any misconduct. Thank you, Wez C. [redacted] +[redacted]32

I recently tried to access my Tinder account after being away for a few weeks. I intended to upgrade to Tinder Plus or Gold and review my matches, but I discovered that my account has been banned. I believe this action is unwarranted as I haven't engaged in any behavior that violates the platform's guidelines. Although my profile does include two bikini photos, they are tasteful and not revealing. It seems unfair to be banned for this when I have seen numerous male profiles featuring shirtless photos. Tinder is a valuable app for me, and I have had positive experiences connecting with people through it. I kindly request for my account to be reinstated so that I can continue using the app. Your prompt attention to this matter would be greatly appreciated. Thank you.

I keep getting banned from Tinder, and I can't figure out why. I genuinely created my profile and didn't engage in any inappropriate behavior. They claim I violated their policies, but I only had two pictures and didn't write a detailed profile due to numerous scammers. I'm a 53-year-old who has never crossed any lines. My photos were clear and fully clothed, depicting only me. Tinder's actions seem unfair as they ban me without reason while neglecting to block men I've reported as threatening to women. Despite my reports, these men remain active while I face a permanent ban. I seek clarification for this unjust treatment and demand to understand why I'm excluded while those posing real dangers are not.