TikTok Customer Service Issues

Hello, My TikTok account has been hacked. I received a series of emails last night (attached to this email). After translating these emails, I noticed there have been logins and the associated email address has been deleted. My account is under the username fallonemoretime, and I was originally linked via my Instagram account with this email address ([redacted]). What can we do to help me regain access to my TikTok profile? Thank you.

Dear TikTok, My account has been hacked, and I need help fixing this as soon as possible. The hacker has changed both my phone number and email address. The phone number that I originally used on the account is [redacted]8. If you need to contact me, you can reach me at [redacted] The original email I used to sign up for my TikTok account before it was hacked is [redacted] Thank you.

I'm having trouble because I can't remember the Apple ID I used to log in, and I've forgotten the password for my TikTok account, __unbothered.jj. I need to know the specific email linked to the TikTok account so I can verify it and regain access. Alternatively, please add my email address, [redacted], to the account so I can log in. This assistance would be greatly appreciated. Thank you.

Subject: Urgent - Hacking Incident with my TikTok Account Hello, I hope you are doing well. I am reaching out because I am extremely concerned about my TikTok account, which I established back in [redacted]. Recently, I made a distressing discovery that my TikTok account has fallen victim to a hacker. This individual has successfully altered all of the details linked to my account, including the password, email address, and various security settings. This breach has left me locked out of my own account, and I am quite troubled by the situation. I want to stress that I have always been diligent in maintaining the security of my account and have never disclosed my password to anyone. Despite my efforts to safeguard my account, it has unfortunately been compromised. I am urgently seeking your guidance to address this issue. I have attempted to regain access to my account through the password reset process, but it appears that the hacker has also taken control of my recovery email. Below are the specific details of my compromised account: Username: @ikramelmehdaoui Account creation date: [redacted] I would be incredibly grateful for any advice you can offer to help me recover my account and enhance the security of my other online accounts. If you have any valuable contacts or resources that could assist with resolving this matter, I would greatly appreciate your assistance. Thank you for your prompt attention to this critical matter. Your support during this challenging time is greatly appreciated. Warm regards

I was unexpectedly logged out of my TikTok account the other day and was informed that it was suspended for violating community guidelines. I wasn't provided with any information about which guidelines were breached, nor did I receive an email notification regarding the issue. The duration of the suspension was also not specified. I have attempted to contact TikTok through the "Report a Problem" feature twice seeking clarification on the suspension period, but I have not received any response. I would appreciate it if someone could assist me with this matter.

My 11-year-old niece came across a dangerous challenge on your website involving setting themselves on fire with alcohol. Sadly, she attempted it and sustained severe burns on 40% of her body. I have reached out to the news and am considering legal action. I would appreciate direct communication from your company regarding this urgent matter. Please contact me at your earliest convenience. Patty Bell Email: [redacted] Phone: [redacted] Alternatively, contact Roberta Robinson at [redacted].

Dear TikTok Support, I am reaching out in hopes of recovering my account, which was unexpectedly suspended almost a year ago. Since then, I have made continuous efforts to comprehend the reasons behind the suspension and address any potential misconduct that led to it. TikTok serves as a dynamic platform for creativity, and during the time I had my account, I cherished sharing my talents and creations with a closely-knit community. Losing access to my account not only meant losing my hard work but also a part of my identity and connection with many amazing individuals. Following the suspension, I have taken time to reflect on my actions and strive to become a better user. I now recognize the significance of abiding by the rules and guidelines to foster a positive environment for all users. If my account is reinstated, I commit to using it responsibly, upholding the platform's standards, and ensuring that my content is always appropriate and respectful. I kindly request a reassessment of my situation and the opportunity to regain access to my account. I sincerely wish to return to TikTok to continue expressing my creativity, engaging with my community, and contributing positively to this platform. Thank you for considering my appeal. I hope for your understanding and the chance to rectify any missteps. Warm regards, Sweetbb23

Dear administrators, I am Dr. Fatih Shafikov, a chiropractor with the TikTok account @insun.su, focusing on health content. Unfortunately, on July 22, [redacted], my account was permanently deleted by the company. I provided medical advice to answer people's questions, not violating any rules. I kindly request the restoration of my @insun.su account so that I can continue helping people through TikTok. Thank you, Dr. Fatih Shafikov

Hello, I am looking to delete my TikTok Ads account and receive a refund for my remaining balance. Despite not connecting the ads account to the TikTok Business Center, I am encountering an error message stating that the account cannot be deleted due to recent ad activity. I have attempted to resolve the issue by clearing the cache and reaching out to support with no response so far. Any assistance in understanding and resolving this issue would be greatly appreciated. Thank you.

I recently discovered that my account has been inexplicably banned. Not only that, but the live access to my account keeps being removed without any explanation. I kindly request that my account be reinstated and the live access issue addressed promptly. My followers and I find these disruptions very frustrating. I just want to be able to go live on TikTok without encountering any further problems. I have already reported this live access problem multiple times, but it has not been resolved. Thank you for your attention to this matter.

I am experiencing difficulties with Tik Tok as the app is not functioning when I try to open it. Despite attempting to clear the caches, the issue persists. My concern lies in potentially losing all my videos if I were to delete and reinstall the app. My private account is @_anna.didio. I am unsure if resetting the password would help in recovering my account since I cannot access the app to do so, and I do not recall my password. Any suggestions or assistance would be greatly appreciated. Thank you for your help.

Bonjour, je vous prie de bien vouloir m'aider. Mon compte TikTok a été désactivé et je ne comprends pas pourquoi. Je ne pense pas avoir enfreint les règles, il est possible que des utilisateurs aient signalé ma vidéo par jalousie. Pouvez-vous vérifier et débloquer mon compte s'il vous plaît ? Je compte sur votre gentillesse pour résoudre cette situation, car je veux continuer à utiliser TikTok sans enfreindre les règles. Merci d'avance pour votre aide.

My account got permanently banned for multiple guideline violations, even though I had previously won appeals for the posts in question and they were reinstated on my page. It's unfair that my account was shut down for violations that had already been resolved through appeals and the videos were restored. I just want a chance to regain access to my page as I don't believe this situation is just. My profile name was @MRACTIVE101, and I would appreciate any assistance in resolving this matter.

Hello, I am currently facing an issue while being abroad. Recently, I updated TikTok and discovered that the app had automatically logged me out. I attempted to recover my account via email, which had worked previously, and successfully reset my password. I had proactively saved all my data in the email for such situations. However, despite receiving the verification code via email, I have not received the essential password reset code. TikTok is sending it to my phone number, but I am unable to access it as the service provider in the country I am in is not operational. I kindly request your assistance in restoring my account. Rest assured, I am prepared to provide any necessary information for this process.

Hello, I am having trouble accessing my @jorvis_pubgm account due to a violation issue. I believe that the complaints are from competitors and individuals who may be upset with me. I have only shared genuine content and valuable information. Please reconsider and reinstate my account. You can reach me at [redacted] Thank you.

I go by TLive and have been using Distrokid since [redacted]. I've noticed a significant drop in my views and subscribers recently. I had 23k subscribers, but another artist creating video game music has used my name and released a track called "TLive feat. Vital - Do You Really Miss Me," accruing 169k subscribers. I reached out to the other TLive on Instagram, who apologized but couldn't offer a solution. I've been dealing with this issue for almost a year now. To distinguish myself, I added [redacted] to my TLive name, but this led to a complete loss of my subscribers. This situation has had a severe impact as I have millions of views and use #tlive in all my posts. I'm considering seeking legal advice to reclaim my identity and restore my rightful standing.

There are two artists named TLive. I am TLive, but I recently added [redacted] to my name, and something unfortunate occurred. All 23,[redacted] of my subscribers from [redacted] have vanished. Although the count was previously higher, my evidence is a screenshot from a cover song uploaded to his YouTube page. However, on TikTok, all my hashtags lead to the wrong TLive. I am active in various music events like the Audacy contest in New York, Rap Battles in California, and performances on radio 97.5, whereas this other individual creates video game music and only gained views after I started experiencing issues. I've been attempting to address this matter for a year now. He is unfairly benefiting from my credits, views, subscribers, and financial gains. Your assistance is greatly appreciated. My contact number is [redacted]. Thank you, Tamera L.

Hi, my name is Jenna. I've been locked out of my TikTok account for a year now due to fake reports of me being underage. I'm actually 21 and can provide my ID for verification. I'm frustrated as all my memories and videos with my husband are on that account (@user[redacted]). I've had to create new accounts needlessly. I didn't break any rules, and I'm pleading for help to restore my account. Thank you for any assistance in resolving this matter.

Hello, I'm ensinse. I recently received a permanent ban for alleged "sexual activities" during my streams, despite not engaging in any sexually explicit content. This has happened before while playing Fortnite, a kids' video game. It's frustrating that a few reports can lead to a ban. As TikTok Live is my main source of income, I am hoping for assistance in appealing the ban.

I am having trouble accessing the "Add Location" feature on my TikTok account. It used to be available until I updated the app, and now it's missing. I noticed that when I created a new account, the feature was there, but my original account @ibmkkkk is missing it. I enjoy using TikTok and would love to add location to my videos. I'm hoping TikTok can help me resolve this issue and enable the "Add Location" feature on my account. Thank you for your assistance.