TikTok Customer Service Issues

Hello, I have a TikTok account, and unfortunately, I am currently unable to go live. I am seeking assistance to have the ban lifted as I miss interacting with my followers through live videos. Previously, I received a high number of views, including 2,[redacted] views on my birthday. Interacting with my audience has always been a significant part of my experience, and I hope to resume this feature on my account soon. My username is Persianmina, and I have around 61K followers. The ban was accidental; during a live session, my partner unknowingly displayed a inappropriate scene from the TV on camera. I sincerely apologize for this error and hope for a chance to rectify the situation. If possible, please reach out to me on [redacted] to discuss the possibility of reinstating my ability to go live on TikTok. Thank you.

Hello, my TikTok account mamazhafran17 was recently permanently blocked without my awareness for posting a video of my child showering in the rain. I had amassed around 20k followers and regularly posted content on TikTok. I apologize for the mistake and I assure you I will adhere to the community guidelines moving forward. I kindly ask TikTok to reconsider unblocking my account as it contains valuable videos that serve as my personal diary. I truly enjoy using the TikTok app and I promise to continue sharing positive content. Thank you.

Hello, my TikTok account, @xbismarck, which has 1.6 million followers, was recently banned. I create videos about my rare facial disease to raise awareness for conditions like mine. My aim is to promote positivity on TikTok and emphasize that people shouldn't be judged by their looks. My account was banned twice on the same day, likely for the same reason. Although I won the first appeal, I lost the second. The ban resulted from a community guidelines violation in one of my older videos. I believe this was an error since my previous videos either complied with the guidelines or had been approved by TikTok support. I can't contest this decision since I can't access my account. I feel the ban was unjustified, as some guidelines violations were unfounded. For example, a video about conjoined twins was removed for "minor safety" even though it showed them in a non-offensive light. Another video about disease awareness that was erroneously removed before was given a second violation. I never intended to breach TikTok's rules and only wanted to raise awareness and promote inclusivity on the platform. My ban seems to have resulted from misinterpretations, and I hope for a fair review of my case.

We recently had a customer post a TikTok video at our restaurant, and we are now required by NYC to request proof of vaccination for dining in. Unfortunately, the video contained misinformation that has spread among anti-vaccination groups, leading to a surge of negative comments, harassment towards our staff, and a decline in our online reviews. We are deeply troubled by the hateful and racist behavior incited by this video. We kindly request assistance in having this video removed to prevent further harm.

Hello, I would like to update the phone number linked to my TikTok account as I changed numbers last year. After purchasing a new phone and signing into TikTok using saved iCloud login details, I realized I hadn't updated the phone number. TikTok requires a code sent via text to the old number to change it, which I no longer have access to. How can I proceed without this code? I aim to update my phone number to delete my account completely. To delete the account, I also need a code sent to my phone, hence the urgency to update the number. If there's an alternative method to delete the account, I would appreciate knowing the process. Thank you for any assistance you can provide.

I am seeking assistance as my videos have been repeatedly flagged for violating community guidelines on TikTok, despite containing no inappropriate content. I have attempted to delete my account due to this issue, but I am unable to do so as it is restricted. Prior to the restriction, an unauthorized individual verified an incorrect phone number on my account, preventing me from taking necessary actions. I urgently require access to the correct phone number linked to my account to proceed with the deletion. My ultimate goal is to remove my account along with all associated content, as I have decided to discontinue using TikTok due to the ongoing challenges I have faced. I have made previous attempts to address this matter via email but have not received any responses, hence my request for further assistance through this platform.

I need help changing my phone number to my current one. Previously, I attempted to update it but was unsuccessful. Regrettably, I am unable to use my old phone or number. During spring break, I ended a relationship with my ex-boyfriend who was under his mother's phone plan. She abruptly disconnected my phone, leaving me, a 19-year-old in Panama City Beach, Florida, without family or a phone. Desperate, I had to visit a Verizon store to get a new phone and number since the old one was completely disabled. This situation left me stranded without the ability to even call emergency services, let alone update my phone number on TikTok. I am willing to provide any necessary information about my account, including passwords, as I no longer have access to that previous number.

Hello TikTok team, I am reaching out regarding my account with the ID @kassy.95. I have noticed that my recent uploads have been under review for over a week now. Each time I post a video, it immediately goes into "under review" status and remains with 0 views. I have been an active user on TikTok since [redacted] and this situation is new to me. This has occurred with all 4 videos I uploaded, and all of them are stuck in the review phase. I would appreciate it if you could provide me with an explanation for this delay and any advice on how to proceed. Thank you for your assistance, and I am looking forward to your prompt response. Best regards, K

Subject: Appeal for Review of Suspended TikTok Account Username: bestidivinity I am reaching out to address the wrongful suspension of my daughter's TikTok account in June [redacted]. I diligently monitor her account and can confirm that she has abided by all community guidelines without any violation. Without any prior warning or justification, her account was unexpectedly banned while we were celebrating Father's Day. As responsible users, we are perplexed by this decision as my daughter has poured her dedication into maintaining her TikTok, amassing over [redacted] followers. We are kindly requesting a thorough review and an appeal for the reversal of this unjust suspension. We believe this action to be a mistake that can be rectified promptly upon revisiting the account's activity. Your prompt assistance in resolving this matter would be greatly appreciated. Warm regards, Jason B. Phone: [redacted] Email: [redacted]

My daughter, @tinsleytarifi, had her account banned today. I am @mamabear515, and I monitor her account regularly. She puts effort into her posts, which are creatively thought out. Banning her account felt like tearing down her proud artwork. I believe in the need to prevent bullying and inappropriate content, but some of her posts were removed due to video content with friends in swimwear at swim meets. Her account is private, and she can't post without my approval. Banning her felt unfair, as other solutions often involve creating a new account. Her creative expression shouldn't be censored. I hope her account can be reinstated, as it has been a positive outlet for her. Thank you for understanding. Sincerely, MamaBear515

Sir, my account has been banned for 3 months. I only upload private videos and it was my son who uploaded a funny video. I made a mistake by accidentally uploading inappropriate content, and I sincerely apologize. Please reactivate my account as it is crucial for my family and business. I promise to be more careful in the future. My account is important to me, and I hope you can assist me in reactivating it. You can find my account under @zainarshad87, my email is [redacted], and my phone number is +[redacted][redacted]. Please understand my situation and help me recover my videos, likes, follows, and other data. Thank you.

Dear TikTok Support, I am writing to address a concerning issue I have been facing on the platform as a cosplayer under the username aussiebansheequeen. Over the past six weeks, I have been dealing with a persistent stalker in South Australia who has been continuously reporting my content in an attempt to have my account suspended. While TikTok has been diligent in reviewing and restoring my content, there seems to be a recurring problem where even after the violations are overturned, my access remains restricted for extended periods. This is due to multiple false reports triggering the system to perceive repeated violations on my account. I am reaching out to request assistance in resetting my report status to prevent further wrongful bans and to restore my access promptly after content restoration. It is disheartening to face obstacles in sharing joy and positivity with my audience due to unwarranted targeting from individuals who do not appreciate my friendly and inclusive content. I am eager to collaborate with TikTok to maintain a safe and welcoming environment for all users and continue spreading happiness through my creative endeavors. Thank you for your attention to this matter. Best regards, Candice (aussiebansheequeen)

Hello! I recently participated in a live on TikTok and unfortunately, my account was banned for alleged sexual nudity or explicit content. To my knowledge, I conducted myself appropriately and was joined by a friend as a witness. I suspect that some viewers maliciously reported my live stream. I strive to maintain a positive and respectful presence on the platform, refraining from posting harmful or inappropriate content. I respectfully request a review of the ban on my account as I feel it was unjustly suspended. If any unintentional actions on my part caused this issue, I sincerely apologize and seek reinstatement of my account. I am unable to access my account currently and would greatly appreciate it if the ban could be lifted. Thank you for your attention to this matter. Warm regards, Jordana G. Username: jordyjuice

Dear Tiktok Admins, I recently discovered that my account was banned without proper reason. Earlier today, I received a notification that a device logged into my account, and shortly after, I was banned. I want to clarify that I adhere to all the guidelines and Terms of Service of the Tiktok Community, striving to promote positivity. I suspect that my account was banned due to a post made by a hacker, not by me. I am reaching out to appeal the ban on my account. I assure you that I am committed to following all the rules and regulations set by the Tiktok Community and have no intention of violating any guidelines. I respectfully request your assistance in resolving this matter promptly. Sincerely, Mari Account Information: Username - isaiahluvrr Requesting your help.

Hello, I am Amrita Lahiri Dasgupta, the account holder of @unpretty.amy. I have encountered an issue with logging into my account from the app while residing in the UK. Despite being able to access it through the website, I receive a timed-out message on the app. I have attempted to log in using both my phone number and email without success. As someone who values sharing my content with my considerable following, I seek your assistance in resolving this matter. I am willing to provide proof of my UK residency if necessary. Continuing to create and post videos is important to me, as I have been an active user since October [redacted]. Your prompt support in rectifying this login issue would be greatly appreciated. Thank you for your consideration. - Amrita Lahiri Dasgupta

Hello Tik Tok, my name is Vanessa Carter, but I go by Shell Baby. Someone keeps blocking and hacking into my TikTok account. I have not done anything wrong on TikTok; I simply make regular slime videos like everyone else.

Hello, I am facing a significant issue with my live balance. Despite receiving numerous gifts daily, my balance has been stuck at $[redacted] for the past three days. I have not seen any updates after receiving red cars and substantial gifts. This situation has caused distress as five of my friends and family members are missing their money. I am prepared to take legal action, as my father is a lawyer, if this matter is not rectified promptly. I have evidence in the form of screenshots and pictures of the gifts received. It is crucial to address this issue promptly and accurately allocate the funds. Despite sending multiple emails over the past three days, there has been no resolution. I urge for immediate action to correct this discrepancy. Thank you, BornConfused91.

Hello, my username is @annbeingolden. I made a mistake when entering my age on my account by selecting [redacted] instead of [redacted]. I cherish my memories on this app since it was Musically. There are videos of me and my friends from middle school goofing around. Since then, I have moved across continents, and these videos are extremely important to me because I didn't save them elsewhere. Please, I am sincerely pleading for assistance to regain access to my account.

I have lodged multiple complaints regarding two underage users who are live streaming on your platform. I am familiar with both individuals as one of them is our daughter. I request that their accounts, miles_bitch and frankiereardon610, be terminated. Miles is 13 years old and Frankie is only 14. They are live streaming from their school and using inappropriate language. Kindly reach out to me at [redacted] or [redacted] Your assistance in addressing this issue is greatly appreciated.

I believe my account was mistakenly banned. I have sent numerous reports and emails regarding this issue. I was unaware of violating any community guidelines as I did not receive any notifications or emails about it. I was facing harassment from two individuals who kept reporting my videos. I was trying to save drafts privately on TikTok, especially memories with my late best friend, who passed away. Upon returning to TikTok, I found myself logged out and was prompted to write an appeal, which I didn't fully understand. I was informed that my appeal lacked sufficient information, leading me to write this email. I respectfully request the restoration of my account and ask to be informed of any past or future violations so I can address them appropriately. I will review the community guidelines to ensure compliance going forward. Thank you for your consideration. My account is @cheyenne_keller. I wasn't given a chance to appeal, so I kindly ask for my account to be reinstated.