Tesco Customer Service Issues

Two days ago, my wife and I visited a Tesco superstore where she purchased clothes. At the self-service checkout, an alarm went off due to security tags on the clothes. There was no staff around to remove the tags, so we had to seek help at the pay as you go area, where again, no staff was available. After asking a Tesco employee, she walked away without assisting, leaving us waiting for about 5 minutes until we went to customer services to have the tags removed. I found this lack of service disappointing. Today, I called Tesco Mobile due to issues unlocking my phone. Initially, I was provided with an 8-digit number via the Tesco [redacted] line, which did not work. After calling [redacted]5, I was given a different 16-digit number that also did not work, resulting in my phone being permanently locked. Subsequent calls to customer service involved long wait times, unhelpful responses, and being disconnected multiple times, further adding to my frustration with Tesco's service.

During my visit to Dundee over the weekend, I bought swimwear without the option to try it on before purchasing. I spent £[redacted].20 on a bikini set. Today, when I tried to return just the bottom piece for £8, I encountered an issue. It seems the top piece was scanned twice during my initial purchase, making it impossible to process the return for the unscanned bottom. Consequently, I ended up buying two tops for £20 without being able to return the unwanted bottom for £8, resulting in a loss of £10. The staff member in Glasgow seemed uninterested in resolving the matter. I recall there was a scanning problem at the Dundee store previously, which may have caused this mix-up. Overall, losing £10 over this situation is disappointing and seems unfair.

I have received multiple suspicious emails claiming to be from Tesco even though I never signed up for any newsletters or shopped at Tesco. The emails request a £2.00 fee for bank details, which is clearly a scam that could deceive vulnerable customers. Blocking them is ineffective as they use various email addresses. One of the messages I received was from addresses like "[redacted]" and "[redacted]" and falsely announced me as a winner. The "unsubscribe" link provided does not work. It's crucial for Tesco to address this issue promptly to prevent potential harm to customers.

Hello, I hope this message finds you well. I am currently involved in a project funded by the European Social Fund aimed at assisting young individuals aged 18-24 to reintegrate into the workforce, training, or education sector. I am reaching out in the hopes of collaborating with organizations like TESCO, known for their inclusive employment practices for individuals from diverse backgrounds. I am actively supporting young people in the Bury Greater Manchester area and noticed that TESCO has open positions for customer assistants. I am interested in discussing potential opportunities for these young individuals to join TESCO's workforce. I would appreciate the chance to connect and explore ways we can work together to create employment prospects for the youth we are assisting. Our initiative extends to Bury, Rochdale, and Oldham. I eagerly await your response. Warm regards, Nichola R. NEET Mentor for Bury & Rochdale Email: [redacted] Website: www.earlybreak.co.uk Tel: 0[redacted] Mobile: 07[redacted]18

Dear Tesco Customer Services Team, I would like to bring to your attention an unfortunate incident that occurred during our recent home delivery experience with Tesco. Despite booking a delivery slot between 5-6pm, the delivery was significantly delayed without any prior notification. Upon calling in, we discovered that the driver had exceeded the legal driving hours, resulting in our delivery being postponed. After sorting out the situation, we were informed that the shopping would arrive by 7.25pm. However, we later received a confusing voicemail stating that we needed to pick up the shopping instead. After some back and forth, we agreed to collect the items from the depot before 8pm. Upon arrival, we were disappointed by the lack of assistance from the staff members at the depot who observed as we packed our shopping without offering any help. This added to our frustration given the previous complications we had encountered. In summary, we hope for improved planning of deliveries to avoid such inconveniences in the future. We also seek assurances that similar service mishaps will not occur again and would appreciate understanding how this will be rectified.

I found black lumps of plastic in my multiseed loaf. I ate most of it before discovering large plastic pieces over two inches long in the last five slices. My friend's daughter choked on some, leading us to this issue. I'm disappointed, and other multiseed bread fans should know about this problem. I have photos if needed.

Dear Customer Service, I am writing to express my extreme disappointment with the recent customer service experience I encountered at your store on Brunel Way, Slough. Upon my visit on Sunday, May 29th at 11:00, I attempted to purchase bananas but faced issues with the weighing machine being out of order. Furthermore, the contactless payment system was not functioning, forcing me to make an unnecessary trip back home to retrieve my credit card despite relying on Apple pay. As I suffer from hip arthritis, the fact that one of the lifts was out of order added additional difficulty to my shopping experience. The challenge continued with the car park recognition system failing to recognize my vehicle, leading to a complex and time-consuming process to validate my parking. After encountering multiple inconveniences, including the operational contactless system upon my return, I am left feeling frustrated and concerned about the parking validation process. This unfortunate series of events only solidifies my dissatisfaction with your organization's customer service. I request a thorough investigation and explanation for these distressing incidents. Sincerely, Peter J.

While visiting Tesco Buckie today, I encountered issues using the Clubcard app which prevented me from redeeming coupons. Despite having access to Tesco Wi-Fi and even using data, the app indicated there was no internet connection. A young worker named Paula, assisted by another worker, tried to help but seemed agitated. Later on, my friend witnessed the manager, Paula, speaking to the young worker, seemingly blaming me for the app problem and expressing displeasure towards the young girl's assistance. Unfortunately, when I tried calling customer service to report the incident, no one answered.

I have alternating late and early shifts at work and often stop at Tesco Clifton Moor York on my way home. Sometimes, only self-service tills are available, and when I requested to use a regular till previously, I was told they were all closed. I didn’t appreciate the response and decided to shop elsewhere. Despite complaining to customer service, the issue persists a year later. Regardless of the time of day, I am often told all tills are closed until I mention what customer service advised, then a till magically opens. However, tonight, I was told all tills were locked at 10:20 p.m. I eventually gave in to the self-service option due to fatigue. I am tired of these encounters and believe customers should have access to regular tills, not just self-service, during operating hours. Please address this ongoing problem, or I will take my business elsewhere out of principle. Thank you. - Richard T.

Several police officers from Hammersmith Police Station, near Hammersmith Tesco, have recently received multiple parking charge notices. This has just started happening and seems unjust as they use the car park during unsociable shifts. It seems unfair that a large company like Tesco does not have an agreement in place for public service workers to use the car park. Similar issues occur at the Orpington Tesco Branch with Metfriendly. The officers already have low wages, and with the current living standards crisis, this situation is even more burdensome. Many officers have received more than one parking charge notice each, and I urge a prompt investigation into this matter. Best regards, Emma L.

I was in the store with my small Maltese dog and couldn't find a place to tie him outside. Despite there being no sign about dogs not allowed, security approached me as my dog wasn't being carried. After he had an incident, I couldn't find a place to secure him outside. The staff's handling of the situation was unprofessional and childish, and the store manager, Eoin, and another staff member were giving me unpleasant looks. When I asked for the woman's name to file a complaint, she was rude. This whole experience was very frustrating, and if my complaint isn't addressed, I plan to share it widely. I just wanted a bit of understanding in this situation.

I purchased goods at the Crewe Extra store yesterday and was disappointed by the staff's response to my complaint about being overcharged. I selected two books from shelves marked as 2 for £8, but upon payment, I was charged £10. The staff were unhelpful and referred me to a supervisor who seemed disinterested. The supervisor mentioned that one of the books wasn't part of the promotion but shifted responsibility to a merchandising company, distancing Tesco from the issue. While it was only a £2 difference, it highlighted a lack of accountability within Tesco. The incident underscored the need for better customer service training for the staff at the store.

Subject: Unpleasant Experience at Tesco Barnstaple Extra Store Dear Tesco, I am reaching out to express my disappointment regarding an incident that occurred at your Barnstaple Extra Store on Saturday, 9th July. After spending three hours under the sun running a tombola at a school fair, I returned home exhausted with no plans for dinner. At around 7:30pm, I sent my 17-year-old son and 15-year-old daughter to pick up some groceries at your store. Upon reaching the self-checkout, my son, who had his ID ready as he was purchasing energy drinks along with other items, encountered an issue. The system alerted a restricted item, and despite having his ID, your staff hesitated and eventually refused the sale due to my daughter's presence. This treatment left my son embarrassed and upset. I am bewildered by this experience and seek clarification on your policy regarding the purchase of restricted items. The way my children were handled, particularly referring to my daughter as "THE GIRL," was disrespectful and unprofessional. Their disappointment led them to find a more accommodating experience at Asda on their way back. I am hopeful for a satisfactory response, as this incident has left a negative impression. Thank you for your attention to this matter. Sincerely, Helen

I am getting in touch about a recent delivery we received today (06/17/[redacted]). We had arranged for our shopping to be delivered between 17:00 - 18:00, but the delivery driver showed up at 15:45. The issue isn't with the early timing, but with the unpleasant behavior of the driver. When we opened the door, the driver seemed irritated, saying "do you want it now then?" and then handled the shopping roughly while giving us dirty looks. We understand it can be tough working in the heat, yet being rude to customers is unacceptable. A heads-up about the early arrival would have been appreciated in case we were out. We are concerned about dealing with this driver again. In the past, we always appreciated the friendly service and attitude of our ASDA drivers, which we have not experienced with Tesco. While we understand everyone is different, we do not expect such rudeness. We hope the driver can be reminded to treat customers with respect or at a minimum, be polite. This experience has made us hesitant to use your delivery service again in case we encounter the same driver.

Good afternoon, I hope you're well. I emailed the following to customer service and Dave Lewis on July 20th. Unfortunately, I haven't received a response yet, which I find disrespectful. I received products I never used and paid for items I never received, without even an apology. Yesterday, upon receiving my order, I couldn't check it as I was tending to my baby. My niece inspected the products and discovered multiple errors: - 2 custard vanilla creams instead of the 2 soy creams I ordered - 1 pork loin instead of turkey - 1 Danish cheese instead of feta cheese I visited the nearest Tesco, but they couldn't exchange the products. I usually shop online due to my location. I request a refund or an exchange as I'm dissatisfied with the incorrect items delivered. Kindly assist and let me know if more details are needed. Hope to hear from you soon.

Regarding my Tesco top-up issue: Hello PH at [redacted]5, I recently purchased a £20 Rocket Pack for my Tesco sim, but I only topped up with £10 as I didn't need a lot of data or minutes. Unfortunately, I received a message today stating that my £10 Rocket Pack couldn't be activated, and I would be charged at standard rates unless I make a new top-up. I just want the £10 Rocket Pack as originally intended. The process feels confusing and misleading, especially since the website suggests any top-up would convert to a Rocket Pack, which doesn't seem to be the case.

I am experiencing issues with my Clubland card during the scan and go process. Every time I use it, the scanner goes off when I try to scan my items, making it appear as if I haven't scanned anything. This has happened multiple times and is embarrassing as it gives the impression that I haven't scanned my shopping. Another customer experienced the same problem. We have both been inconvenienced by having to go to the till for assistance. This occurred at Tesco in Consett and Gilesgate, Durham. Thank you - Valerie G. (Clubland Number: 6[redacted] 9[redacted])

Subject: Concerns About Click and Collect Procedure at Tesco Hardwick Superstore, King’s Lynn Dear Sir or Madam, I am writing to express my disappointment regarding the recent changes to the Click and Collect procedure at the Tesco superstore in Hardwick, King’s Lynn. During our visit on August 17th, we found that the regular collection bays were closed, and only the undercover bay was open. The staff member informed us that moving forward, there would be only one bay available for collection. Typically, we preferred to use the collection bay that was farthest away to minimize contact with other customers, reducing the risk of infection. We kindly request to have the collection points reinstated to their previous setup, as it has been for the past three years. I would also like to take this opportunity to commend Tesco for its exceptional management of essential food supplies, particularly during the challenging times of the pandemic. Your efforts are greatly appreciated. Thank you for your dedication and hard work. Sincerely, [Initials]

My online grocery order was scheduled for delivery today between 3pm and 4pm but it did not arrive. I checked online and it claims it was delivered, but not to me. No money was taken from my account, which is not satisfactory. By 7pm, unable to drive due to my injury, I had to ask a neighbor for help and we went to a local store. Unfortunately, I couldn't reach anyone through the advertised numbers. Two days later, after much inconvenience, I received an apology via email. Luckily, my son was visiting from Wales and we managed to shop yesterday. I rely on delivery as I am currently housebound, and waiting two days for an apology is unsatisfactory. I hope in the future the service will improve, as I am hesitant to order online again. It's important to remember loyal customers for future business.

I experienced an issue at Tesco Petrol Station on Thursday, August 18th, [redacted], around 1:15 p.m. The pump had a fault that didn't cancel the previous user's amount, requiring us to pay the cashier after getting it to work. The young woman I encountered spoke to me sharply, implying incompetence on our part. As loyal customers at your Potters Bar Branch in Hertfordshire, her rude and offensive attitude was disappointing. It's important for Tesco employees to display courtesy as they represent the company. My husband and I were put off by her behavior, especially when she smirked with a colleague upon my exit. Better communication and public relations skills training are necessary for your staff. Such behavior isn't suitable for customer service, even at a petrol station. A gesture of goodwill from Tesco would be appreciated. Sincerely, Janice Gilbert