Telkom Customer Service Issues

I had a wireless Wi-Fi contract that stopped working around October [redacted]. I was informed that the contract would be canceled due to lack of coverage in our area. Despite numerous follow-up calls, no feedback was provided. They continued debiting my account for a service I wasn't receiving, and the accounts department said they couldn't cancel the debit without confirmation of cancellation. I have already paid for October, November, December [redacted], and January, February [redacted], totaling R4495, which I need refunded. Due to job loss from COVID, I can't afford these debit orders. Additionally, my Telkom cellphone contract, which was supposed to be covered by a refund from Telkom, has been suspended, but I'm still being charged after the contract expired. I've been trying to resolve these issues, but the call got disconnected after an hour without a callback. I urgently need someone to help me resolve these issues to avoid negative credit impact and unnecessary debt.

To whom it may concern, I wanted to bring to your attention an issue I've been facing regarding my ADSL contract that I signed up for last September. The agreement was a special offer during lockdown priced at R499 for 24 months, with an increase to R699 after 6 months. Unfortunately, the salesperson did not disclose this detail to me at the time of signing up, resulting in confusion with my account. I have been provided with numerous reference numbers over the past year as I've been passed around from one representative to another without a resolution. I am feeling frustrated by the lack of assistance in resolving this matter. Any help or guidance in either canceling the contract or properly sorting out the details would be greatly appreciated. Thank you. Sincerely, JD

Hello. I would like to cancel my Telkom landline, internet, and ADSL services. I need to keep my telkomsa.net email address. The online cancellation process does not include an option to keep the email address. How can I ensure that my email address will not be canceled along with the other services? Due to a hearing issue and a noisy landline, contacting them via phone is difficult for me. Thank you. - N. Robinson.

I am experiencing issues with the telephone service provided by Telkom. Despite contacting their agent, I faced unhelpful and agressive behavior, and even experienced a dropped call. Upon attempting to reach Telkom again, the long wait times led to frustration. At 69 years old, I am not prepared to troubleshoot the service issues myself. Please investigate the problems with our [redacted] line at 86 Boyes Drive, St James, Cape Town. If the problem continues, we will switch to a different service provider. Thank you, Elize Serfontein.

In May, I entered into a contract with Telkom for a laptop and printer deal. However, by the end of June, I was shocked to receive a bill of almost R14,[redacted]. I assumed these charges were related to the laptop contract and tried reaching out to the call center for help. They assured me the matter would be escalated, but I have yet to hear from the accounts department. Today, I received a statement demanding immediate payment of R13,[redacted].10, with a total of R15,[redacted].30. I possess a copy of the contract and have not requested its cancellation. I fear my services may be suspended unfairly. It's been over 4 weeks, and this issue remains unresolved, leaving me feeling disregarded as a Telkom customer.

I canceled my Telkom contract on 12 July [redacted] due to office closures during riots. However, I recently received a bill without any cancellation confirmation. Despite my intention to pay, I refuse to overpay. I continually reported line issues at Lakeside Benoni from Nov. [redacted], but they were never resolved. I was charged for a faulty line ([redacted]) monthly. My account number is [redacted]14 at Unit 43, The Terrace, 17 Philips Rd, Boksburg, [redacted]. My ID is [redacted][redacted], and email is [redacted] I insist on paying the correct amount, expecting reimbursement for the unused line. It's frustrating that resolving issues through your customer service takes hours, leading to financial losses. The lack of a responsive email system makes disputing charges difficult. Currently overseas, I'm uncertain when I'll return. Contact me via WhatsApp at +[redacted]46. Any assistance is appreciated.

I am struggling to resolve my Telkom modem issue. The app on my phone shows sufficient data, but once I turn on the modem, my computer displays an out-of-bundle screen. Contacting customer support led to being directed to technical support without providing a number. Searching for Telkom Technical Support online yielded no results. Seven attempts on online chat resulted in a blank screen each time. Even when I phoned customer support multiple times, I felt neglected as I seemed to be talking to myself. I simply want to reconnect my modem without encountering the out-of-bundle screen since there is data on it. I have already tried restarting the modem by removing the battery and SIM card, as well as rebooting my laptop, but the issue persists.

Two years ago, I received a complimentary starter pack from the promotional team in my neighborhood. Unfortunately, two weeks ago, I experienced a robbery where my phone and wallet, including my license and ID, were stolen. The issue I face now is that my SIM card was pre-registered when I initially received it. To replace the SIM card, it needs to be registered in my name, which is challenging because I didn't complete the registration (RICA) process. This number is connected to all my accounts and important services.

Hello, I hope you are doing well. I had a technician visit on Monday to set up my phone at my new place. Unfortunately, the line is not working for calls, although the Internet is fine. Could you please check if my account is still on hold from my last address change? My phone number is [redacted]. If the account is active, can someone assist in fixing this issue? I've been waiting for a working phone line since June. I am unable to locate my account on the MyTelkom website, which I used before. Thank you for your help.

Subject: Suspicious Charges on Home Phone Bill Hello, I have noticed recurring charges on my bill for dialing numbers [redacted], [redacted], Share Call, and CM over the past year. These numbers seem unfamiliar to me, as I primarily use my landline for internet purposes or make calls to area code [redacted] or known cell numbers. The timestamps for these calls are also unusual, adding to my suspicion. I am puzzled as to how these [redacted] numbers are being dialed from my home phone, whether these are incoming or outgoing calls, and I'd appreciate further investigation on this matter. Please reach out to me via email with your findings. The landline in question is [redacted]. Thank you for your assistance. Regards, SS Lin

I am experiencing an issue where my TV shows a message stating that my router is not connected to the internet. This problem has persisted for a while, but now I am unable to re-establish the connection. The trouble began when my neighbor switched to a different service called Frog??? and my connection was disrupted. I inquired with the technician working on her switch if he had inadvertently affected my connection. He inspected it, noticed a loose wire, fixed it, and confirmed it was resolved. However, the following day, the same error message appeared on my TV again. After reaching out to Telkom, I obtained a contact number for assistance. I kindly request a technician to visit and inspect the external connection and the router, as I am considering changing my service provider due to these ongoing issues. Additionally, my telephone service is currently not operational. Thank you. - Ian R Jones

Good evening, I would like to address the ongoing issues with your network services. Recently, my husband tried to load 500mb of weekly data onto his phone, but instead received a package for social network data twice. We have been unable to reach anyone at the call center for assistance, which is frustrating and unacceptable. Additionally, the 150mb of data he loaded for R15 only lasted a short time, raising concerns about data usage. I kindly request a prompt resolution to this matter. It is essential to correct the data package on his phone and ensure fair charges. Please contact him at [redacted] to resolve these issues promptly. I plan to share our experience on social media to draw attention to the problem. Thank you for your attention to this matter. Sincerely, Mrs. Van Eeden

Marcia, a 76-year-old pensioner, has been a Telkom wifi customer for years, experiencing intermittent service since November [redacted]. Despite reporting the issue, having technicians visit, and even canceling the service on 16th February due to no service in December and January and requesting a refund, she is now being pursued for R3700 by collections. Even though she received a confirmation SMS for cancellation, Telkom claims the reference is invalid, leading to frustration as she is unable to speak with a supervisor. The consultant she contacted seems disinterested in resolving the issue, prompting concern over the poor service experience. It appears she inadvertently used the wrong number to cancel her service, which has escalated the problem. The situation highlights a lack of accountability on Telkom's part and leaves Marcia struggling to address the escalating charges.

I signed up for a 4mb fixed line service that was offered at a special rate in July. The order was placed and I was told that installation would be done. However, it has been two months since then and every time I contact Telkom, I receive conflicting information. Today, I was informed that there is no infrastructure available in my area. Despite receiving multiple text messages to schedule installation appointments, I have yet to receive any services.

Dear Customer Service, I have been experiencing billing issues with my internet account ever since I signed up for the R500 uncapped plan. Despite being on a 24-month contract at a fixed rate, I am consistently being overcharged. Additionally, I noticed a recurring charge of R452 for unidentified service fees. After contacting TELKOM to rectify the situation, my account was unexpectedly suspended. Despite sending numerous emails over the past three months to address the billing discrepancies, my account remains unresolved. I find it frustrating that I am paying for services I am not receiving, especially considering the difficulty I face in reaching customer service due to depleted airtime. I urge for immediate assistance in correcting my account as this recurring issue is reminiscent of why I terminated my previous contract with Telkom five years ago. The lack of follow-up on numerous reference numbers provided adds to the frustration, and I expect a resolution promptly. Sincerely, M. Prinsloo

Hello, my name is Andre Florence. I applied online yesterday for the Mercer laptop with the tablet special priced at R299 per month and my application got approved. I completed all the necessary documentation with the consultant over the phone. However, before she could go through the terms and conditions, I was asked to take a picture to confirm my identity through a link she sent. I faced some difficulties taking the picture, but with my wife's help, the picture was taken, though it was her picture instead of mine. When I tried again to upload my picture along with my banking details since my cell number isn't linked to my bank, the link didn't work, and now it has expired after 24 hours. I kindly request a new link or for someone to reach out to me for assistance to finalize my approved application. You can contact me at [redacted]. I'm concerned about the status of my application as the message stated it may be cancelled if I didn't upload my picture within 24 hours. Best regards, Andre Florence

Last year, in late February or early March, I submitted my Samsung Galaxy A70 for warranty repairs at the Telkom outlet in Alberton. Despite multiple attempts, I have been unable to obtain updates on the status of my phone. I was told the case was escalated to the manager, but I have not received a satisfactory response. I was also informed that a staff member named Phumzile, who received the phone, has left and taken the device with her. The lack of urgency and seriousness from the manager is concerning. I emphasize that I entrusted the phone to Telkom, not to an individual like Phumzile. I urgently require the return of my Samsung Galaxy A70. I expect a response within 7 days from today (20 September [redacted]). Thank you. Sincerely, M. Speke

I had a disappointing experience at the Telkom outlet in Westwood Mall. Today, I visited the Telkom office in Durban, and despite there being six staff members, only one was assisting customers. I had to wait without any help or acknowledgment until I discovered a ticket system. Even after getting a ticket, I was informed to wait for the one working staff member while the others were idle. It was disheartening to see such lack of assistance when there are many people looking for work. The attitude of the staff made me feel unheard and unimportant. I believe Telkom should invest in better customer service and employ individuals who are willing to help. The behavior I encountered was unacceptable, and it's crucial for Telkom to address these issues to maintain customer satisfaction and loyalty. The experience at Westwood was disappointing due to the unprofessional and unhelpful behavior of the staff.

Good day, I am seeking help to resolve a dispute I had with a service provider. My contract ended in July [redacted], including two numbers: a [redacted] and a [redacted] number. I contacted Telkom to confirm the contract termination, intending to use the numbers on a pay-as-you-go basis afterward. However, in August, Telkom debited R99.00 from my account, claiming only the [redacted] number was stopped, ignoring my request to discontinue both numbers linked to one contract. Despite disputing this, I received an SMS saying I owe R198.00 for reversing the initial payment. During a call, despite explaining the situation, the agent, Thulelani, was unhelpful and dropped my call. I called again on September 20th, where a different agent insisted on the R99.00 payment, which I believe I'm not liable for due to Telkom's failure to cancel the contract as instructed. I appeal for assistance as Telkom's errors have left me inconvenienced, with no resolution in sight. Kindly contact me at [redacted] to discuss and help resolve this matter. Thank you.

I canceled my service through your portal in December [redacted] and was assured it would be discontinued once my account was settled. Even after paying in January, I noticed I was still being billed. After contacting Customer Services, they confirmed my cancellation but the issue persisted. Despite multiple attempts and payments, I continued to be billed. Frustratingly, my calls to Customer Services kept getting disconnected. Realizing the billing was not stopping, I stopped paying, resulting in a R4,[redacted] outstanding balance. Now, there’s concern over a potential breach of my personal information. I urgently need to discuss this situation and find a resolution. Kindly reach out to me promptly to explore possible options and establish an arrangement.