Telkom Customer Service Issues

Subject: Issue with MicroSD Card in New Handset Dear Customer Service, I am writing to seek assistance with my recent purchase. I received my new handset yesterday, and after successfully inserting the SIM card, I encountered difficulty with the MicroSD card installation. Despite following the instructions to move the card cover slowly as directed, I found that a bar obstructed my access to the card itself for proper installation. In attempting to resolve this issue, I accidentally broke two of the gold points on the card. I tried various methods, starting gently and then with a bit more force, using my fingernails, but to no avail. I am reaching out for guidance on how to proceed with resolving this matter. I am considering the need for a new card, or perhaps even returning the entire unit. Your assistance in this regard would be greatly appreciated. Sincerely, Christine Ward

I recently switched from Vodacom to Telkom due to poor signal quality in my area. Unfortunately, I am still experiencing signal issues with my mobile phone calls. The calls often have connectivity problems where either my voice or the other person's voice breaks up, making communication difficult. My neighbor faced similar signal challenges, noting that it weakens as you move further into our townhouse complex – Oberon Park on [redacted] Oberon Avenue in Faerie Glen, Pretoria. Despite trying to rely on WhatsApp to bypass Telkom's signal problems, it is not always a viable solution. This issue indicates that Telkom's coverage may not be sufficient for our area, especially towards the back of our complex near Glenwood Road.

We followed Telkom's advice to switch to the new system. We connected the new phones they provided, but unfortunately, our service has not been working for a week. This disruption is significantly impacting our business operations. Despite numerous attempts to reach Telkom for assistance, we have not received any helpful support. Our business line numbers are [redacted] and [redacted] under M J Flooring cc, located at 33A Constantia Rd Wynberg. We have relocated to 3 Prospect Hill Rd Wynberg [redacted]. We urgently need a response to resolve this issue.

Hello Telkom, I have been a loyal customer for four years, having both a residential WiFi plan and a cellphone contract with your company. My current WiFi plan is a month-to-month SIM only option priced at R199, offering 80GB of data for both day and night use. Now, I am interested in upgrading within a budget of R500. I would like to explore the available options within this price range. Additionally, could you confirm if the Unlimited LTE data plan at 10Mbps for R529 is still an active offer? This plan appears to be suitable for my needs. I am seeking clarification on how this plan differs from the R449 month-to-month deal. Thank you for your assistance.

Subject: Internet Service Termination Request Dear Michael Naido, I hope this message finds you well. I want to extend my apologies for reaching out to you on a Sunday. I am writing to you regarding the internet outage that affected Lenz and the surrounding areas in July. I must acknowledge the efforts made by you and Thesi during the outage period; many residents, including myself, appreciated the service provided by both of you. However, despite my previous attempts to address the ongoing fiber issue, I have yet to see any progress. It has been a frustrating experience trying to seek resolution for the connectivity problems I am facing. After numerous attempts to resolve the issue through different channels, I have decided to discontinue my fiber service with Telkom. I have not taken this decision lightly, but the lack of improvement has left me with no choice. I kindly request that you treat this message as an official notice for termination of my fiber service. Your prompt attention to this matter would be greatly appreciated. Thank you for your understanding. Warm regards, Nasria Glenton (Mrs)

We have not received any monthly statements from TELKOM since the beginning of this year. I have been paying estimated amounts, which is frustrating. I reached out to TELKOM last April but received no resolution. Despite continuous phone calls, we either get disconnected or no one answers. Our telephone was recently disconnected mistakenly due to a missed payment without prior notice. I have since paid the account, but foresee further issues if this matter is not resolved. I believe requesting the account to be sent by mail should be simple, but it appears to be a challenge. Why eliminate postal services if TELKOM cannot fulfill a basic request? As a business, we cannot tolerate this kind of service.

I received a call from someone claiming to be from Telkom Mo'winz rewards saying I had won a prize, but apparently, I need to buy airtime and donate to claim it. The SMS stated I won 20,[redacted].00 and a Samsung Galaxy S23 smartphone, but I need to donate 1,[redacted].00 to claim the reward. Is this legitimate?

On May 16, [redacted], I purchased a data card for R589.00 at the Telekom store in Cresta under phone number [redacted]. Despite multiple visits to the store over the past few months, I have not received the data I paid for. The manager, Lebo, has been attempting to assist me, but the issue remains unresolved. I have requested either a refund or the provision of the data, with no progress so far. It's frustrating that a company as large as Telekom has not been able to address this issue in almost three months.

Dear Customer Service Team, I am extremely disappointed with the service I have received since signing a contract with your company in July. From day one, I have experienced network issues and despite assurances of assistance, the problems persist. A technician visited but was unable to resolve the issue, attributing it to network problems that need Telkom's attention. Despite promises of a follow-up, no one has contacted me, leaving me frustrated. I was even informed today that I would be charged R800.00 to cancel the contract, which I find unfair given that the issue is not my fault. The inconsistent information and lack of resolution have forced me to consider escalating this matter. I urgently request either a resolution to the network problem or the option to switch to a month-to-month contract. The level of customer service I have encountered is unacceptable. Case Number: [redacted]6. I initiated this contract on July 18, and reported this issue on July 21. I appreciate your prompt attention to this matter. Sincerely, Youla

I recently noticed that Telkom began charging me for device insurance without my consent. Despite canceling the service and reversing the fee, it still negatively impacts my credit score. I am requesting their accounts department to remove this charge. I require evidence of me agreeing to their terms and conditions regarding device insurance and authorizing debits from my account; otherwise, they should retract this charge.

I've been attempting to address this issue for three days, but I keep getting redirected to various numbers without any success. I subscribe to a Freeme plan with 500MB, 50 SMS per day, and free calls to Telkom numbers. This month, the free minutes haven't been activated, causing me to lose all my airtime. My number is [redacted]. I would be grateful if someone could resolve this as I have been unsuccessful so far.

Good morning, We recently installed fiber at our office, but I am facing issues with sending and receiving emails. Additionally, my phone lines have been disconnected since before the fiber installation. I have three routers with sim cards, which I believe may not be compatible with my current phones. I inquired about canceling these routers to switch my voice lines to fiber, but I was informed that due to having a switchboard, they need to assess the situation further. Despite paying our bills regularly, I am unable to use both the phone lines and emails efficiently.

Dear Telkom Customer Service, I am writing to express my dissatisfaction with the mishandling of my phone number transfer. I have been a loyal customer for five years using the phone number [redacted]. I lost my SIM card, resulting in call issues. Despite my attempts to resolve this with customer service, I was informed they transfer inactive numbers after three months. I discovered the new user has been using it, even receiving my sensitive bank notifications, posing a security risk. I urge Telkom to address this promptly, restore my number, and prevent future occurrences. I request a thorough investigation and security measures. Your attention to this matter is appreciated. Sincerely, Neo Sefudi

I would like to address that our landline was converted to a different type of device a few years ago, equipped with a SIM card. However, the connection and sound quality are subpar, and the device appears incredibly outdated. It has now completely stopped working and does not charge anymore, making it unusable. We have decided to cancel this service with immediate effect and cease using the device associated with the number [redacted] under account number [redacted]01. I see that an email address is required, and a confirmation receipt is anticipated. Thank you, Basil Smith.

I have two data SIM cards on a contract for farm use, but unfortunately, there is no network coverage, which means I am paying for a service I cannot use. I would like my son, who is currently studying in Cape Town, to use one of the SIM cards, and cancel the other one. Today, we attempted to do a SIM swap in Cape Town, but the supplier refused to assist me as I am in Gauteng, instead of verifying some security questions and helping my son with the swap. I am hoping to discuss this further over the phone for clarification. Kind regards, Jeffrey M. ID [redacted] Cell: [redacted]

Hello, I called last month to change my debit order to an EFT payment because my pay isn't deposited on the same date every month. The representative I spoke to assured me that if I pay in advance, there won't be any debit order. However, the debit orders are still going through, resulting in charges due to insufficient funds. This is negatively impacting my account. How can I switch to EFT-only payments? Thank you.

Hello, I would like to bring to your attention that my account information was provided in February upon the conclusion of the contract. However, I am still receiving statements for payment even though the services ended in February [redacted]. I have already informed via email that the contract should be terminated, but the services are persisting. Due to being a cancer patient and currently unemployed, I am unable to visit the store. The form to terminate the services was completed, signed, and forwarded to Ivan Naidoo, who is no longer with the company. This matter needs to be addressed promptly. I am not willing to pay for the incompetence of your staff who fail to perform their duties. If this issue is not resolved, I will escalate it further. Best regards, Rashmi Rampersedh

Hello. I am Mr. Mhlengi Ngubane, a Telkom customer with two contract phones. I had sought assistance from an employee named Lee-Ann at the Telkom store in Hayfields Mall PMB. I had requested a top-up for my second contract, which was promised to me when I purchased it for [redacted] last year. However, I later found out that the contract was not actually a top-up, and when I raised this issue at Liberty Mall PMB with Cheyne Francis, I faced the same misleading situation. Lee-Ann altered the contract in July [redacted], reducing my minutes from [redacted] to [redacted], yet the monthly fee remained at R1206 for both phones; previously I was paying R1197 for [redacted] minutes on my [redacted] number. It's concerning to pay more for less service due to this misrepresentation. When I addressed my concerns at the Hayfields store, I was informed that I likely signed the new contract, but since I never received a copy of it, I question how they can confirm this without providing me with the contract details or a copy for review.

I recently visited a Telkom store in Paarl Mall to inquire about porting my number. The saleswoman at counter 2 assisted me with the process. She informed me that I would receive an OTP number via SMS, but I only received it at 12:31am, causing inconvenience. I would like to know who is responsible for this delay and what steps I should take to resolve this matter. Currently, my number ([redacted]) is inaccessible, and I wish to proceed with the porting process. Your assistance is appreciated. Thank you, Shannon

I had insufficient funds at the end of May, leading to the suspension of my account. Even though the collectors have not collected the full amount in June or July, I am being debited with penalties every month. Despite this, they have not reopened my account, and it is unclear why they continue to debit smaller amounts without consulting me as a client. I suspect that they are running a scam to profit from clients by imposing penalties for four months and keeping the account suspended, resulting in me paying for services I cannot use.