Telkom Customer Service Issues

As a Telkom pensioner, upon retiring I was supposed to receive free calls and rental. In February [redacted], I canceled my Telkom internet service and switched to MWEB fibre, yet kept my landline. Despite requesting only a normal landline without extras, I noticed charges for Telkom Anytime Extra on my bill. Numerous attempts to resolve this with various Telkom departments proved futile until I spoke with Thembela, who initially seemed to fix the issue, only for Telkom Anytime Extra charges to reappear on subsequent bills. Currently, I have accumulated over R1000.00 in erroneous charges, causing my service to be disconnected. Despite my efforts to seek assistance, I am continuously directed to the wrong department. I demand the removal of these incorrect charges and the restoration of my service immediately. Failure to address this matter promptly will result in me escalating it to the highest levels at Telkom. Regards, G.E.Binedell.

My email hasn't been working since yesterday afternoon. I keep receiving this error message: Task '[redacted]: Folder:Inbox Check for new mail.' reported error (0x800CCC0E) : 'Outlook cannot download folder Inbox from the IMAP email server for account [redacted] Error: Cannot connect to the server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

I recently purchased a Samsung A73 phone. To help me resolve my issue, please answer the two questions I included in my previous message: 1. What is my Telkom phone number linked to my Simcard1? 2. What is the best customer support number to call for assistance with my prepaid issues? This forum is the first platform where I could communicate via text.

I am having a difficult time canceling my service with Telkom. I have attempted to contact their customer service multiple times but have been redirected between various numbers and unable to speak with anyone. This has been going on for three days since the end of November. I would like to cancel my service.

On December 10th, I purchased two R20 Telkom airtime vouchers at Shoprite, but unfortunately, I seem to have misplaced the receipt at home. I visited Shoprite to request a reprint of the receipt, but the new copy they provided only displays the voucher numbers without the PINs. The voucher numbers are: . I kindly request assistance in recharging my number, [redacted], using these voucher numbers. Desired Outcome: I am looking to have my number, [redacted], recharged with the airtime from the two vouchers. Kindly recharge my number using the provided voucher numbers.

Good Morning, I'm Roelien Swart. My husband is Marthinus Jacobus Swart. We were in the process of upgrading from a DSL line to fiber, but the installation was not completed properly, leaving us without internet access. I have been in constant communication with technicians from both Telkom and openserve, but the issue has not been resolved yet. Despite numerous calls and promises of fixing it, our fiber remains inactive. I am frustrated with the service and request immediate assistance in activating the fiber or removing the equipment if the issue persists. Please provide a contact number for further escalation if needed. Thank you, Roelien Swart

I would like to request the cancellation of my Telkom landline with the number [redacted] [redacted]. This landline, registered under my 88-year-old mother's name, has not been utilized for three years. Despite making payments from my account, there seems to be an outstanding balance related to monthly fees. I reached out to Telkom last month, settled the balance provided, and now wish to cancel the service to avoid further charges on a line that has not been in use. Kindly assist me in the cancellation process to prevent any additional charges from accumulating. Thank you for your help.

Today, I recharged with R70, and I noticed the amount was deducted from my bank account. Upon checking my balance, it showed R70 worth of airtime. However, when I attempted to purchase a MoNice bundle for R69, it was declined, indicating I only had R48. To proceed with buying a data bundle, I had to top up my airtime. I have confirmed that my Out Of Bundle option is turned off, so I am unsure why the remaining airtime was not available for the bundle purchase.

On November 24, [redacted], I requested an upgrade for my mobile phone contract to the Flexon 2 Black Friday Double Deal, which includes 2 Samsung A33 devices and a "free gift." However, I have only received one A33 device and one new SIM card so far, which I have yet to activate. Despite multiple calls to [redacted], the issue has not been resolved, and I am yet to receive any feedback regarding my missing items. As my billing for the upgrade approaches and the free data included in the deal expires soon, I am concerned. I would appreciate knowing when I can expect to receive my second A33 device, SIM card, and the "free gift."

I was informed by one of your sales representatives just before Christmas that I could upgrade my router from 40/40 to 80/80 without any increase in the monthly payment I was making (R397.00). Despite my clear explanation that my budget was tight and I couldn't afford any additional costs, he guaranteed there would be none. However, I recently received a statement stating that I owe Telkom R695.00 by the end of January [redacted], including an activation fee that was never mentioned to me. The salesman provided me with a new SIM card, which I installed as instructed on January 4th after he called me about it. I have visited your Bayside Tableview branch twice seeking clarification, only to be promised a call back which I received once, but the call dropped when the person took too long. I am very dissatisfied with this situation and request a resolution before the end of January as I cannot and will not pay R695.00. Thank you, Jacqui Canning.

I need assistance with my contract number [redacted]. Recently, I requested a change in my banking details and debit date. Although the account number was updated, the debit date remained the same causing a payment rejection by the bank. I tried to make the payment through the Telkom App, but encountered issues with that feature. Subsequently, I received an invoice with an additional charge of about R207.00. When I raised this concern with a call center agent, I was met with rudeness. Despite the agent changing the debit date, my service was suspended around December 15th. I reached out to another agent to resolve this, however, the payment was not processed, and I was charged for the next month on a still-suspended service. I am currently frustrated with the lack of resolution from Telkom and hope to have the penalty reversed, all balances restored, and my service reinstated.

Dear Customer Service Team, I have been experiencing issues with my Internet connection through Telkom for over a week now. After being advised to take my router to the nearest store and facing challenges there, I have made numerous calls to [redacted] with no resolution. Despite some efforts from an agent named Precious, the problem persists, and I have spent additional money on data and a new router. I work from home, and my fiber connection is crucial for me. I feel frustrated by the lack of progress and the dropped calls during troubleshooting. I urge for a swift resolution to my case as a loyal customer in need of assistance. Sincerely, Felicity

Hello, I wanted to share that our contract with Telkom expired in December [redacted]. We attempted to cancel it in both November and December, but the staff wouldn't acknowledge our cancellation requests. Despite not having had internet from Telkom since December, we were surprised to see bills for February, especially since we hadn't paid for January. This situation is concerning as we need reliable internet for my child's studies at Eden College, where she has a 60% scholarship. We prefer not to renew the contract with Telkom due to the inconsistent speeds and ongoing issues we've faced over the past two years.

Hello, I need assistance regarding some unexpected charges I have been receiving that exceed my budget. Telkom mentioned last November that these charges were one-time fees for new contracts, but they have now turned into a significant amount not accounted for in my budget. List of monthly charges for new contracts starting in September: - 01 Oct [redacted]: Account subscription & once-off charges - R69.00 - Debit Order successful on 31 Oct [redacted]. - 01 Nov [redacted]: Account subscription & once-off charges - R186.00 - Credited to account, no debit order. - 01 Dec [redacted]: Account subscriptions & once-off charges - R174.00 - Debit Order successful on 31 Dec [redacted]. - 01 Jan [redacted]: Account subscriptions & once-off charges - R187.50 I understand new contracts can have one-time charges, but I am confused why there is now a monthly fee when the debit order has been processed on time. Any assistance would be greatly appreciated, including a direct contact number to speak with a person instead of an automated service. Thank you.

On Saturday, January 28, [redacted], at 08:00, I contacted Telkom on [redacted] seeking assistance due to being disconnected between my E-Reader (Kindle) and home computer during loadshedding. The first representative was unfamiliar with E-Readers, prompting a call transfer. The second representative consulted a supervisor but couldn't resolve the issue, instructing me to call [redacted]. Unfortunately, [redacted] was also unable to assist and directed me back to [redacted]. I still need help connecting my E-Reader and computer without Wi-Fi. It might be beneficial for Telkom to focus on improving technical training instead of solely promoting products to ensure customer satisfaction.

I have been a Telkom customer for over 5 years without any issues. Unfortunately, I lost my job last year and fell behind on payments. Despite making manual payments of varying amounts monthly, totaling R4020.00 on Jan 31st after starting a new job in December, my account is now up to date. However, my lines remain suspended as of Feb 7th. I have contacted customer service daily to inquire about reinstating my lines. Each time, I am assured my issue will be escalated and my lines will be working shortly, yet it has been over a week. Visiting the store twice only led to being redirected to the billing department, a process repeated for 7 days. Working remotely and relying on my phone, the extended suspension is frustrating. I am dissatisfied with Telkom's service, feeling let down by broken promises. I hope to settle the account soon to avoid future dealings with them. I would not recommend Telkom to others due to their poor customer service.

In October [redacted], I was contacted by Pinky Hadebe from Telkom regarding a payment issue. Despite providing updated details, I continued to receive emails about failed payments, harming my credit score. Despite multiple attempts to resolve the issue, I received no response, leading me to cancel my account in January [redacted]. Visiting a branch revealed that my information was never updated by Pinky Hadebe. I now wish to port out, requesting Telkom to clear my bill and account to correct the negative impact on my credit. I have documented proof of all these interactions.

In October [redacted], I was contacted by a lady from Telkom named Pinky Hadebe regarding issues with debiting my account. Despite providing updated details, I continued to receive emails about failed debit orders, adversely affecting my credit score. Despite numerous attempts to seek resolution via email and phone calls, I received no response and faced poor reception and service. By January [redacted], I opted to cancel my account. Visiting a branch revealed that Pinky Hadebe had not updated my details initially, as confirmed by the branch staff. I have documented evidence of all these interactions. I now wish to port out of Telkom but need them to rectify my account for credit score purposes and proceed with cancelling my service.

Telkom appears to have a knack for exploiting individuals facing financial struggles to increase their profits. Personally, I recently experienced a scenario where my internet went down for a day, leaving me with no recourse except to pay over R1500 to Telkom to resolve the issue. It's disheartening to think that I am paying for a service that is not functioning properly and being charged additionally to rectify it. The lack of accountability and reluctance to provide a solution without extra fees is troubling. It seems as though we are at the mercy of the company for a service we are already paying for. The scripted apologies from customer service representatives are little consolation when the burden falls on the customer to fix Telkom's shortcomings to regain access to the internet. This trend is concerning, and it's unfortunate that we're becoming accustomed to tolerating such poor treatment and service standards without question.

I have been attempting to top up my accounts since Sunday using various methods, but all have been unsuccessful. The app indicates the funds could not be allocated, the website cannot be connected to for online top-up, and the URL for online support does not seem to exist. When trying the online chat option, there is no space to enter a contact number or start a chat. This recurring issue forces me to visit a physical branch for top-ups, which is highly inconvenient. Each time I visit, the staff attribute the problem to system issues. The persisting service issues require urgent attention as it is increasingly inconvenient to rely on branch visits for top-ups. Telkom has yet to address and resolve this ongoing problem effectively.