TaxAct Customer Service Issues

I logged in using last year's information and was prompted to update my username and password, which I did. However, upon doing so, I encountered an issue where the page displayed "loading question" and did not progress further. After attempting to sign in with the new credentials, I was unable to access the account. Trying the previous year's details also proved futile. I created a new account but found myself stuck at the same "loading question" page without any progress.

I utilized your online plus service to e-file my return this morning (February 29, [redacted]), and it froze during the submission. I seem to be required to restart the e-filing process from the beginning, which includes entering a payment method (I used a bank account) and being charged for the software (via credit card). I am concerned about being double-charged. The e-file status feature indicates it cannot locate my filed return. I would like guidance on how to rectify this without incurring an extra charge and paying twice.

I received three Health Insurance Marketplace statements. I had no issues entering the first two, but the third statement is displaying annual totals instead of the December totals, resulting in an overestimated amount that I owe by $XX. This discrepancy only occurs in the desktop version, not the online program. By overriding the incorrect December amount, my return matched the online amount, with a difference of $XX. I will be mailing in my return as I owe the government. Just wanted to bring this to your attention.

I am working on completing the income tax filing for my sister and brother-in-law. I began on Saturday but encountered an issue as I am unable to navigate back to the account. I am trying to access the user DONALDHASSELL but am stuck at the security question about my birthplace, to which I cannot recall the answer. Can I set up a new security question? The system seems to keep referring to ETHANWYATT_2012, who is my grandson and has already filed his taxes. Last year, I successfully filed my sister Mary Hassell's return through your service for $14.99 using the email address [redacted]

I used TaxAct to file my taxes this year. On the tax forms, the routing and account numbers were correct for paying taxes, but on the Bank authorization for Direct Debit, a number was missed. I received a letter from the IRS stating they could not get paid due to this account error. How can I correct this to pay my state taxes?

I am in need of assistance with my Tax Act products. I have been using their services for years and now that I am retired, I only require the Basic plan. Last year, I agreed to a deal to guarantee Basic for $14.95 Federal and $17 State, but now it shows a higher price on Freelancer format. I need help to transfer my information to the Basic format as all my data is already entered online. TaxAct's customer support has been difficult to reach, and I am struggling to resolve this issue. I kindly request for a knowledgeable individual with authority to contact me to rectify this problem. Thank you.

I had a frustrating experience with the website while trying to file my taxes. It constantly froze, kicked me out, and was disorganized. The pricing wasn't clear, as I ended up being charged extra fees that were not disclosed upfront, like the refund deposit fee. I tried calling customer service multiple times, but I was either put on hold for a long time or disconnected due to high call volumes. I am extremely dissatisfied with the lack of customer support and clarity in the service. If this issue is not resolved promptly and I don't receive a response, I will be escalating it further.

I'm Lydia Duncan. TaxAct charged me twice for $69.90. I need one charge reversed. The tax return is under Lydia F Duncan. Address: [redacted] Mass Rock Drive, Raleigh, North Carolina [redacted]. Last four digits of my social: [redacted]. Contact me at [redacted] or [redacted] Thank you for your prompt assistance.

I'm having trouble with the e-filing process. After completing the steps and proceeding to file electronically, it keeps looping back to the verification code. I then follow the steps to sign and submit, but when I click submit e-file, it restarts the process saying I am almost done. This cycle repeats continuously. I have already paid for both the federal and state returns. What should I do to successfully complete the e-filing process?

I'm currently experiencing issues with my printer. Will I be able to submit my return and print it at a later time from your website or another alternative method? I have internet access at my current location, but my cell phone does not work here. When services require both a call-in and online presence simultaneously, I face difficulty as I cannot do both at once. I have to drive to an area with better reception to make a call, but at that point, I am far from my computer. This situation is particularly inconvenient when trying to address internet-related problems. Thank you.

I have three separate accounts with different email addresses. I recently logged into an old account that was already remembered by the system. I updated the email in the settings and added my [redacted] return information. However, when I tried to file for $29.99 with my debit card, I realized I needed my AGI before proceeding. The charge was made to my bank account before I could complete the filing. Now, when I try to log in, it directs me to one of my other accounts where I haven't added the [redacted] return or made the payment. I either need assistance accessing the account with my [redacted] return or a refund of the $29.99 to start again with the currently accessible account.

I submitted my filing fee payment, but encountered a prompt to provide my exact AGI from [redacted] while trying to print my return to PDF. When I tried to go back to my completed [redacted] return, it was nowhere to be found. I have finished my [redacted] return, made the payment, yet lack access to my return to proceed with filing. I have two possible resolutions in mind: either locate my missing return so I can finish filing, or refund the payment I've already made, which is in my bank account, so I can redo the form. Thank you, Gregory A. Brown.

After paying to file my return, I tried to print it to PDF. I was then asked for the exact AGI from my [redacted] return. I couldn't find it, and when I went back, my completed return was gone. The site prompted me to start a new return. Even though payment was processed, my return is missing. I would like either: 1. Retrieve my completed [redacted] return for printing and emailing. 2. Refund the payment or apply it if I re-enter the details. Thank you, Gregory A. Brown.

I have attempted to submit my Federal and Kansas tax returns four times, but the system just keeps running and eventually kicks me out. The first time I completed the Federal return, but it disappeared. I had to redo it and tried four more times to submit it, but it never went through. The webpage just kept saying "waiting on taxact.com," ran indefinitely, and then kicked me out. However, I saw that you managed to charge my bank account twice. This issue needs to be resolved promptly. I have been using your program for years, but I am now hesitant to continue. Please address the double charge.

I completed my Federal tax return form and proceeded to fill out the State return. While working on the State return, I needed to navigate back a page and used the website's back button. Unfortunately, I was kicked off the site. When I returned, I found myself at the start of a blank Federal form, unable to get back to where I left off in the State return. Despite receiving reminder emails to finish filing, clicking the link sent me back to the beginning of the Federal form. I am seeking assistance from a representative who can locate the completed Federal form and help me submit it.

Hello, I'm Luis C. I recently filed my taxes for the first time, but they were rejected because the IRS couldn't locate me in their system. I visited the Social Security office and discovered they have the incorrect date of birth for me and require my original birth certificate. Obtaining it from Ecuador will cause a delay, possibly past the deadline. It's my first tax filing, and I'm unsure how to proceed without facing penalties.

I have been experiencing internet connectivity issues, which forced me to seek help from a tax professional to file my taxes. Despite trying for two weeks to use your software, I encountered daily challenges. My husband advised me to go to a professional. Although initially, I requested to delete my account due to concerns about the remaining data, your explanation clarified the situation. However, this year, due to our unreliable internet and phone service, I want to ensure that all [redacted] entries are permanently removed since I have already filed with a local professional. I attempted to manually erase them, but they seem to reappear differently. Please contact me via phone or email to confirm the deletion of all [redacted] data.

I had a bad experience with my internet connection for two weeks and had to seek help from a local tax preparer. I need to ensure that all my [redacted] data is completely removed from the TaxAct software. Despite my efforts to delete it multiple times, the data keeps reappearing. My local preparer has informed me that my [redacted] federal and state tax returns have been approved, so I urgently need this resolved. I have contacted you several times and requested a phone call or email verification. Please reach out to me at [redacted] or [redacted] to confirm this matter. My TaxAct username is "winsugar." I would really appreciate a prompt response or call back.

I printed my tax return and made the payment through TaxAct for the e-filing. I entered my credit card information and received a successful payment confirmation. I then proceeded to e-file but did not receive any confirmation. I checked after 4 hours and there was no e-file status. When I logged back in, it only took me to the print return page. When I went through the process again, it showed payment successful once more. I am unsure if I have paid twice and if my e-filing was successful.

I have been attempting to contact you for the last three days. I utilized your tax service on Monday but encountered an issue with an alert regarding unreimbursed employee expenses despite opting for the standard deduction. I followed the steps to address the alert but could not locate the specific section. How can I resolve this promptly as Tax Day is approaching, and I urgently need to file my taxes? Additionally, I reside in MD but work in WV. Do I need to file a state tax return for both states? I hope to receive a prompt response as I have already paid for the service and prefer not to switch providers and incur additional charges. Kindly improve your customer service response times.