Target Customer Service Issues

I recently placed an order through the Target app for in-store pickup on 5/22/[redacted], for items that were part of a special deal. However, when I went to pick up my order on 5/23/[redacted], I was told that some items were out of stock. I inquired about my options but did not receive a clear answer. I was refunded for the missing items and advised to reorder them myself to still get the sale price. After facing issues in-store, I contacted Target customer service. Unfortunately, I had a difficult time with two representatives who ended the calls abruptly. On my third attempt, I finally received assistance to place the order correctly with the discount. This experience has left me disappointed as a loyal Target shopper. The convenience of online ordering for pickup should simplify shopping, not create more complexities.

I visited Target on April 30th to make a payment on my Red Card. The amount due was $3.64, but I was incorrectly charged $[redacted], which led to multiple issues with my bank account. Despite several conversations with various departments promising a refund in 7 to 10 business days, I have yet to receive it. Additionally, Target deducted $[redacted] from my refund for a later purchase, reducing the amount I am due back to $[redacted].59. I had an assurance from Misty in your team that the full refund would be processed but it has not been received. I am trying to stay patient, although my frustration is increasing due to the delay.

Stores Coupon Redemption Policy I recently visited your Swansea, MA store and encountered an issue with redeeming a Purina dog food coupon. Despite having a valid coupon, the self-checkout system displayed a message stating "coupon not accepted." Upon inquiring, I was informed by the clerk and the manager that the system update no longer supported certain coupons due to counterfeit concerns. The coupon I had was for a free bag of dog food worth up to $49.99, whereas my purchase was only $24.99. Despite the store's claim of accepting manufacturer coupons, it seems there is inconsistency in their acceptance. Coming from someone with over 30 years of experience in a major grocery store, I have never witnessed a customer being denied coupon redemption by the store's decision. My Purina coupon is legitimate with proper markings, and I stand by its authenticity. I would like clarity regarding this matter. Sincerely, Pam F.

Dear Community Members, I am reaching out for assistance regarding the 3 children I have taken in since March 22, [redacted]. These children, aged 1, 3, and 10 years old, were removed from their home by DSS due to their mother's drug involvement. I have not received substantial financial support for them, aside from EBT/SNAP benefits that were reduced due to one child receiving disability funds for severe autism, which I am yet to receive. Despite speaking with the DSS coordinator and being assured that I should have guardianship rather than a kinship foster care license, the issue has not been resolved at the county level as promised. I have sought help from various government offices but to no avail. Recently, my vehicles failed, leaving me without transportation and exhausting the little savings I had on caring for these children. Thankfully, I was gifted a minivan, which is now experiencing mechanical problems. Although I feel overwhelmed, I am determined to provide for these children who have faced so much adversity already. They are flourishing in my care, and I intend to adopt them when they become available for adoption. I am seeking any available programs, discounts, or donations to support these children in need. Best regards, A. Carlton

I recently visited my local Target to make a purchase. When I tried to use my WIC card, the payment went through my Red Card instead. I immediately went to customer service where I met Carlissa. Unfortunately, she seemed to have a bad attitude when I explained the situation. I had to provide the products again to process the transaction correctly, and she did so grumpily. Despite me asking if she was alright, she did not respond. After scanning everything, she threw the bag at me. This behavior is unacceptable, especially since there were hardly any other customers around. I am very disappointed with her attitude. This was my first negative experience at the store, and I hope that management addresses her behavior. If she is unhappy in her current role, perhaps she should be reassigned.

I was denied service due to discrimination. The staff refused to accept my EBT card because it wouldn't swipe and wouldn't input it manually, seemingly based on my appearance. I believe it's unjust to be refused service without a valid reason, especially since I've been assisted by other workers at the same store multiple times recently. I sense prejudice at play here. I hope for an apology from the employee for their unwarranted actions, and I believe consequences should follow if they can't uphold professional standards and treat customers fairly and respectfully.

Last March, Tyra Bryant Stephens placed a $58 food order on the Target website, which was never received. Despite numerous calls and promises of a refund from Target representatives, the amount was never credited back to the card. As a result, Paul Stephens Jr. vowed to avoid shopping at Target due to this experience, except for one instance in El Paso, Texas. However, his daughter recently reminded him of his decision, prompting him to give Target one last chance to win back his business. Despite a Target store being conveniently close to his home in Elkins Park, PA, he has been avoiding it. Paul requests the outstanding $58 be refunded in the form of a gift card, as he no longer trusts the company's representatives to credit his card as promised.

I encountered an issue at the store that left me feeling insignificant and overlooked. I wanted to purchase two candles marked on multiple signs and shelves as 70% off, priced at $3 instead of the regular $10. Despite pointing this out to the checker, she insisted on the $10 price. After involving a supervisor named Ron, he adamantly claimed that clearance items would have a yellow sticker, disregarding my valid point that many were still available. This encounter left me feeling dismissed and foolish. I called the store to speak with a manager, but after a disconnection, I explained the situation to the customer service manager. He assured me he would address the issue with Ron, but I was disheartened by the lack of acknowledgment and resolution. I expected better customer service from Target, where my concern was not taken seriously and I felt invalidated.

I visited Target on Tyler Street in Riverside to purchase a portable charger for my iPhone. Unfortunately, the charger didn't work well with my electric wheelchair, so I returned it immediately. A Target employee named Matt tried to fix my iPhone's charging port with a paper clip, but it now only charges wirelessly and cannot be used simultaneously. This has impacted my ability to work and sell items on Poshmark. Despite visiting several stores for help, my phone still won't charge properly. After contacting Target's Corporate office and being advised to file a small claims report, I feel frustrated and disappointed about losing both time and the functionality of my iPhone 8 Plus. Matt provided a Motorola Moto G as a replacement, but I cannot sell the iPhone as planned. Thank you for understanding my situation.

When bikes are labeled with a tag requesting to be walked to the cashier, it should mean that they have been attentively assembled by experienced and conscientious staff. However, my bike had several issues such as misaligned wheels, a loose bolt on the rear fender, handlebars not properly aligned, a tire rubbing, and an improperly adjusted seat. I have since fixed these problems after riding the bike and discovering these issues. My expectation is that the store should appoint a more competent individual to oversee quality control and prioritize customer satisfaction over solely focusing on profits.

This morning at around 9:45 am, I had a terrible experience with one of your employees in the electronics department. I was looking to purchase a cell phone and the employee, who identified himself as Kener, was extremely rude. When I inquired about phones for Consumer Cellular, he simply pointed out those with the Consumer Cellular symbol. He seemed preoccupied with his hair and made no effort to assist me. When I asked about the Galaxy A20, he claimed it did not exist. Even when I showed him the phone I currently own, he insisted they hadn't stocked it for a long time. He wasn't willing to check with other stores and rudely told me to contact them myself. I'm 75 years old and believe I deserve better treatment. Because of this experience, I'm considering switching to a different company with more customer-focused employees.

I had an item in my cart that I wanted to order, but I needed to make an address change and enter a different credit card. I had to call customer service about an address change for that order, but it was never resolved. The customer service representative told me to place the order, assuring me she would change the address, but it ended up not happening. I received a shipping notice for the old address, so I had to contact customer service again, only to be told to reach out to FedEx. It's frustrating because this was Target's mistake, not mine, and I'm still trying to correct the address issue. Customer service should have ensured the address change during the order placement. This experience has been time-consuming and disappointing, as the problem has not been resolved. If the order ships to the old address, it won't be forwarded due to its size. I hope you can address this promptly; otherwise, I may not shop with Target online again.

I am writing to share my disappointment with the Target Grocery Department at the Edina Store. During our shopping trips, we consistently encounter missing products and empty shelves. Unfortunately, important items like frozen spinach are frequently unavailable, and the frozen food section is often poorly stocked. Today, we not only struggled to find our usual favorites but also noticed a lack of price tags, especially in the paper goods section. Additionally, when we attempted to buy A&W sugar-free root beer, we found only three bottles placed out of reach on the top shelf. To ensure we can purchase all our necessities, we have been forced to shop at Lunds/Byerly's or Whole Foods after visiting Target for the past few months. Ultimately, we are extremely dissatisfied and will cease shopping for groceries at Target until we see improved stock levels. The disorder we observe reminds us of a store closing down, which is concerning. Thank you for your attention to this matter. Sincerely, Connie E.

During my recent visits to Target on Balboa Avenue in San Diego, I have noticed a recurring issue with employees stocking shelves in the grocery aisles during peak hours on weekends. Maneuvering around their carts has made shopping difficult, and when seeking assistance, the workers have mentioned their focus on stocking rather than helping customers. This practice, especially during busy times amidst a pandemic, has created inconvenience and overcrowding in the aisles. As a loyal Red Card holder, I hope that Target can address this concern to prioritize customer experience and safety.

I recently received my Target order and noticed that half of the Blue Diamond Almond Breeze unsweetened original almond milk cartons I received had expired "Best if used by" dates. The delivery by FedEx was also not up to par, as it was not left at my front door. I would appreciate a refund for the expired items and would like to receive a new set of 10 cartons with later expiration dates. I suggest using UPS for future deliveries due to this recurring issue with FedEx. I also request an easy way to provide feedback on FedEx's performance and assurance that actions will be taken to rectify such situations.

I visited the store on Ball Blvd in Sanford, FL. My invoice number is 2-1[redacted]-0[redacted]-7. The store was quite busy, with only one cashier open. After waiting in line behind four carts, we didn't receive the two $5 gift cards we expected. When we inquired at customer service, we were informed that the deal was only valid for pick-up orders, despite signs being displayed in the store suggesting otherwise. I've been a loyal Target customer for a long time, but this tactic of enticing customers seems deceptive. The lack of staff, slow WiFi, and misleading promotions have been disappointing. This recent experience has made me question if Target has lost its appeal as a shopping destination. It's disheartening to see Walmart outshining Target lately.

During Target's Deals Day Sale, from October 10th to 12th, I added 3 items to my cart on Monday night. Planning to complete the purchase the next morning, I encountered a medical emergency and was hospitalized until the evening. Assuming I had until 9:00 PM PST based on the sale’s end time of end of day Tuesday, I was dismayed to find the prices had increased when I checked my cart at 8:45 PM. Contacting customer service for clarification, I faced challenges as representatives couldn't provide a clear answer on when the sale ended. Despite multiple calls, the issue remained unresolved. Missing out on the discounted items for Christmas soured my experience further. Having to disclose my email to access my account became frustrating when it didn't match, even though I had no trouble with it before. Although the sale is over now, the lack of assistance has left me disheartened and unlikely to shop at Target in the future.

I recently visited the optical department at Target to buy glasses. Despite their advertised opening time of 9 am, they didn't open until 9:40 am with a barricade blocking the entrance. Upon inquiring if they were open, the staff member rudely asked about my mask and proceeded to ignore me. When attempting to enter, I was met with more hostility. After calling the store to speak with the manager, I was surprised to hear the same person claiming to be the manager, offering a questionable explanation. Displeased with the service, I have decided to take my business elsewhere. I purchased $[redacted] glasses from Vision Works on Dunlawton Ave in Port Orange, FL instead.

I bought a [redacted] Just Dance game for the Nintendo Switch as a Christmas gift for my grandson, but I realized I needed the [redacted] version instead. When I went to Target on Gunbarrel Road in Chattanooga, TN on Tuesday, October 26, [redacted], to return or exchange the game, the customer service was disappointing. The employee handling the return was abrupt and stated the game was non-refundable due to the code not being activated. Despite my explanation, a manager named Cassie was unhelpful and dismissive. Even though I saw no clear notice about the refund policy when I made the purchase, I was not assisted. The situation escalated unnecessarily, and I felt unfairly treated. Eventually, I contacted Target's complaint department and they were able to provide a merchandise credit promptly and politely. I have other Christmas purchases from Target that I plan to return, including a Hot Wheels: Unleashed game for the Nintendo Switch. The inconsistent refund policies and poor customer service have left me with a negative impression, and I intend to refrain from shopping at Target in the future.

Dear Target, I am writing to request that you consider expanding your range of Fair Trade products, like bananas and fruits from fair trade unions. Fair Trade certification means that these products have been approved by fair trade workers and farmers who grew the food. I believe Fair Trade is significant because it acknowledges the hard work of farmers and supports them with fair trade premiums to assist countries in need of basic necessities. Fair Trade ensures supply companies treat their workers well, monitor profits, and maintain fair prices for everyone involved. Supporting Fair Trade ensures farmers and their families receive fair wages, are free from discrimination, and children are not exploited for labor. It also promotes transparency and accountability in profit-making processes. Your support in stocking more Fair Trade items can make a positive impact. Thank you for your consideration. Sincerely, Kejuan H.