Target Customer Service Issues

I made several recent orders from TARGET, with one including the Fisher-Price Little People Caring For Animals Farm set with 2-day shipping. Despite the notification that all items shipped, only some arrived by Thursday. After speaking to a Target service supervisor on Tuesday, I was assured the farm set would arrive by Thursday. However, subsequent emails from Target pushed the delivery date to Friday and then to December 3. I spent hours trying to resolve this on Friday, seeking a supervisor to ensure Saturday delivery for a Chanukah present, to no avail. The suggestion to pick up the item from a store and request a refund was unsatisfactory. The lack of communication and delays have caused significant inconvenience. I await clarification on why this issue occurred and why resolution was not immediate. Your prompt attention to this matter is appreciated. Thank you, L. Reich.

I have recently had two disappointing experiences at the Target store in Valparaiso, IN. On both occasions, the staff refused to honor the return or price match policy, citing it was at the manager's discretion. I have been a loyal Target customer for years and always appreciated their customer service, but these incidents left me disappointed. The first time, an employee was unhelpful when I tried to pick up an $80 toy, and then the second time, they were unwilling to price match with a competitor's Black Friday deal. It seems like there may be a lack of training for the staff regarding company policies. I used to rely on Target for their accommodating and helpful service, especially for customers on a budget. I wonder if this experience is unique to this store or indicative of a larger shift in Target's customer service approach.

Yesterday morning, I visited Target to collect my two orders. Unfortunately, the first order was only partially fulfilled due to the item being out of stock. Then, I was informed that my second order was missing. Despite leaving my contact details, when I received a call saying they found my order and returned at 9 PM, it was missing again. After 25 minutes of searching, they located my order. The whole experience left me frustrated as my in-store pick-up turned into a 45-minute wait. Here are my order details for reference: Order [redacted][redacted] Pick up time: 10:26 AM Order [redacted][redacted] Pick up time: 9:24 PM I have never complained before, but I hope this incident can be resolved promptly. Thank you for your attention to this matter.

I placed an order online on Thursday evening for store pickup the next day. The order number is [redacted][redacted]. I got an email on Friday morning saying the item was unavailable. When I went to the store, the item was actually available. At the Customer Service counter, I explained the situation. They suggested canceling the online order and buying the item at the regular price, not the $32.49 (50% off) I paid online. I contacted customer service that night and requested a refund for the difference. The representative agreed and said they would send an e-gift card within 4 hours. I haven't received the e-gift card email yet. After using the chat feature, I called the gift card [redacted] number. The agent told me to reference # [redacted]8. I've been on the phone for 1 hour and 7 minutes. I'm tired of waiting, so I'm hanging up now. If you could contact me at [redacted] or email me at [redacted], that would be great. Thank you for your help. Best regards, Mike F. [redacted] Greens Mill Road Columbia, TN [redacted]

My family enjoys shopping at Target stores. Lately, we have noticed some customers bringing dogs into a few local Target stores. The dogs are often unleashed and allowed to roam freely, even being placed in shopping carts without carriers. This poses a health risk as dogs can come into contact with areas where children and babies sit. In California, it is illegal to have dogs in clothing and food stores due to health concerns related to dog urine, feces, and allergies. I have raised this concern at several Target locations but continue to see this practice. I urge Target to implement a policy prohibiting dogs in stores, especially in Santa Clara County, California, to avoid potential legal issues. It's essential to have large signs at store entrances clearly stating "No Dogs Allowed (No Exceptions)" to prioritize everyone's well-being. Thank you for your attention to this matter.

Subject: Recent Target Order I am writing to address a recent issue with my Target online order. After receiving the wrong items in my initial shipment (Order #[redacted][redacted]), I had to place a second order (Order #[redacted][redacted]) for the correct items. Upon attempting to return the incorrect items at the local store, I encountered some challenges. The individual assisting me at the Roseville North Target store displayed unprofessional behavior and a condescending attitude, despite my extensive background in retail for over 34 years, particularly with Costco for the past 25 years. I made sure to remain courteous and understanding throughout the interaction, yet I was met with unnecessary pushback regarding the items. I was eventually able to exchange the items, but the process was unnecessarily difficult. I would appreciate it if Target could address the mishap and ensure that future customer interactions are more positive and efficient. Thank you for your attention to this matter. Sincerely, L.N.

I have encountered repeated payment issues with your system since October. Despite attempting to correct my bank account information, two recent payments in November failed to go through, each incurring a $27 charge. Communicating with customer service has been difficult due to language barriers, and I have been passed between multiple departments without resolution. The inconsistency and lack of clarity in your payment process have resulted in frustration and additional charges. I am disappointed with Target's customer service and payment procedures, and as a previously loyal customer, I have decided to discontinue the use of my Target card and cease shopping at your stores. I urge you to reconsider your current payment system and customer service approach to prevent further dissatisfaction among customers.

I'm having issues applying for a Redcard debit card. The application keeps rejecting my name, O'Connell, even when I remove the apostrophe. It also doesn't accept my email, switching from [redacted] to [redacted] The form requires a secondary phone number, which I don't have. I recently moved from the address linked to my old account. When I called customer service at 1-[redacted], they couldn't assist me without my card number, which I no longer have. I clarified that I'm applying for a debit card, not a credit card. The representative advised me to apply in-store, but I find the store too busy to wait in line. I'm hoping for a solution without visiting the store again.

Tonight, I visited Target in Rock Hill, SC, intending to use my 20% Black Friday coupon. At the register, after a Pharmacy Rewards $5 coupon was applied, I tried to use the 20% off coupon, but it wouldn't scan. The associate was closing for a break, so I headed to customer service. There, an associate informed me I couldn't use the 20% off because I had already used a "category coupon." Confused, I asked what that meant, and she vaguely referred to it as a "category coupon." I was disappointed with the lack of transparency regarding the coupon policy and the unsatisfactory customer service response. The experience left me contemplating shopping at other retailers despite being a loyal Target customer. The situation could have been handled better, and I hope for a more satisfactory resolution.

Hello, I wanted to share that my son was gifted a Skylanders Imaginators for the Wii U by his grandparents for his birthday. They are unable to locate the receipt and used a Target gift card for the purchase. I checked Target's website, where the item can still be purchased, hoping to return it to the store for store credit as I understand this is your policy without a receipt. However, I was informed that even though the product is listed online, it cannot be returned without a receipt. The item is unopened and still completely sealed. Since we have a Wii, not a Wii U, I am attempting to return it. I would appreciate any assistance with this matter. They spent $50 on a gift that I am unable to use.

I am having trouble logging in or signing up for Manage My RedCard. After receiving the card, I am unable to make payments due to an error message saying, "We're unable to log you into Manage My REDcard. Please try again later." The number provided for assistance is continuously busy, making it impossible to contact support. I have experienced issues with incorrect information prompts, and when attempting to call for help, I was placed on hold for 45 minutes without any assistance. I even reached out to customer service via Twitter but did not receive a response. This situation has left me frustrated, and I am considering canceling the card.

I usually prefer shopping in-store. Yesterday, I took advantage of the gift card sale. Today, I tried to use them but had to wait on hold for 36 minutes before getting assistance. It took 10 minutes for guest relations to identify the error, which unfortunately wasn't resolved. I've been asked to call back in an hour after resetting my account. Target, this experience feels like Walmart's service, unacceptable for you. Waiting 36 minutes on hold, only to be asked to call back later, is frustrating. Considering increasing staffing during the holidays might help improve this situation. Waiting for customer service for 36 minutes is unreasonable.

I have frequently encountered issues with inaccurate pricing at the cash register. Recently, I purchased a "buy one, get one free" item, but was charged for both. Despite getting a refund to my red card, I was later billed for the product again. This may seem trivial, but it is unacceptable. Additionally, I observed expired store brand cottage cheese on the shelves dating back to October. This lack of quality control is concerning. Furthermore, the Good & Plenty I purchase is often stale, leading me to stop buying it from Target. The store should address these issues promptly.

I recently ordered a gift card online to be texted to me, but the confirmation showed it was being sent to my old phone number despite me updating it before. I contacted customer service immediately, but they were unable to assist me and asked me to call back the next day. I have been on hold for over an hour now trying to resolve this. My order number is [redacted][redacted]. The incorrect old number is [redacted], and my current correct number is [redacted]. I just need the card sent to the old number to be canceled and a new one sent to the correct number. I am disappointed in the lack of customer service provided, especially since I had updated my phone number and was informed it was in the system by a previous representative.

I am currently very upset. I regularly shop at Target stores every week. Recently, I placed an order on target.com for a toy my daughter wanted, as it was not available in-store. The website stated it would arrive in-store by 12/5. I provided my work email for communication, but also signed up for text updates while I'm not at work. I received an email on Friday night, after work hours, stating that my item was ready for pickup. However, I did not receive any text notifications. When I checked my work email today, I discovered that my order was canceled because I didn't collect it in time. This 48-hour pickup policy is unreasonable, especially since I was not alerted via text. Upon contacting the store, the manager, Ally, was unhelpful and insisted I repurchase the item. I find it frustrating that I have to wait for a refund for an order I already paid for. The lack of communication and responsibility between Target.com and the store is disappointing. I am very frustrated with this whole experience and have already shared my negative experience with over 20 people. I demand a prompt refund so I can purchase the toy elsewhere. Target.com should make it clear to customers that they are a separate vendor. This level of service is unacceptable and needs improvement.

I placed an online order for a 2-hour pickup on 12/2 at around 10am at the San Diego Mission Valley store. Upon my arrival at 12:35pm, I found a long line and was informed that the store was running [redacted] orders behind from the previous day. Over 32 hours later, I am frustrated that my order is still not prepared, with no communication from the company about the delay. It is evident that this particular store is unable to meet the 2-hour pickup timeframe, yet orders continue to be accepted without informing customers of the delay. I am eager to receive my order promptly and urge Target to be transparent about their fulfillment capabilities to avoid inconveniencing customers in the future.

While shopping at the Woburn, Massachusetts store, a situation occurred that left me deeply disappointed. When using the self-checkout to purchase personal care items, I encountered a malfunction with my card. A staff member approached me in a rude manner and began handling my items publicly, causing me embarrassment. Despite her unhelpful attitude and comments, she was unable to resolve the issue. The entire ordeal was humiliating and unpleasant. As a loyal Target customer, this experience has left me uncertain about returning to the store in the future.

I recently experienced a fall at the LoneTree Target back in Sept. 23, [redacted], resulting in a fractured hip. Today, Dec. 3, [redacted], while at the store, I noticed a dog without a Service Dog vest. As much as I appreciate the significance of pets in our lives, especially for someone like me who has had and lost two, I believe they shouldn't be in public stores, particularly during busy times like the holiday season. Seeing dogs in stores poses a potential tripping hazard with their leashes. I urge Target and other businesses to enforce a no dog policy. Thank you, Joan Steines. Note: Please refrain from posting this online.

Hello, I am June Smith. I made an order on November 26, [redacted], with order number [redacted][redacted] for $[redacted].17. Unfortunately, the box arrived seriously damaged, affecting the 2 Holiday Barbies inside. I expressed my disappointment in a survey but felt it wasn't addressed, prompting me to visit Target for replacements. Since they were out of stock, I called customer service at 1-[redacted]. After some back and forth, I finally spoke to a manager named Whitney who resolved the issue, and the 2 Barbies will be replaced. This experience has made me hesitant to place future orders online. Thank you, June Smith. PS= I have attached pictures of the damaged box for your reference, illustrating why I was upset.

Dear Target, I am writing to share my frustrating experience with a recent order I placed on November 22nd using the Target app. I bought (2) Ring Video Doorbells for $[redacted].99 each, totaling $[redacted].08. I used a $[redacted].39 Target gift card and paid the rest with my debit card. When I went to pick up the order on November 23rd, only one item was available at the store, despite the app showing two in stock. This was an inconvenience as I selected that specific store due to the item availability. Upon canceling the original order to purchase the one available, I was informed by the store manager that it would take 3 days for the gift card refund. After contacting Target Corporation on November 30th, I spoke with an unprofessional associate who provided conflicting information regarding my refund. They assured me $15 would be released back to the gift card, and I should expect a new digital gift card via email with the remaining balance by Monday. It has now been 11 days, and the refund has not been processed, which is unacceptable. As a loyal customer, I expect better service from Target. Thank you.