Target Customer Service Issues

I recently ordered 2 chairs, but unfortunately, one arrived with a rip on the underside. With a holiday party coming up, I need the replacement chair before next week. I was advised to wait for the damaged chair to be picked up and received before a new one could be ordered, causing a delay of at least a week. I explained my urgent need for the replacement and mentioned my inability to transport the chair back to the store. Despite this, I was informed that nothing could be done. I am disappointed in the level of customer service provided. It seems unreasonable to wait for a replacement when the damaged item could be confirmed upon pickup. As a loyal Target customer, I believe that the inconvenience of a damaged item should not fall on me. The order number in question is [redacted].

I purchased an Xbox One on Thursday, 11/22 in the afternoon with order #[redacted][redacted] for pick up on Friday, 11/30. However, this evening on 11/26, I received an email cancelling my order, stating the item became unavailable post-purchase. I believe I should have been informed three days ago so I could explore other deals available during Black Friday and Cyber Monday. I am disappointed as I will most likely not find the same item at the same price elsewhere. Although I understand I may not receive the product, I would appreciate the $20 Target gift card promised with the purchase as a small gesture of goodwill.

I recently received two Tole Chandelier Italian Gold Opalhouse chandeliers from Target. Sadly, one came complete in two boxes with all parts and instructions, while the other arrived in just one box, missing all individual parts and the manual. It seemed previously opened, with the parts removed and only the chandelier left. My order number is [redacted][redacted]. I contacted Target customer service, but I can only reach a computer and get put on hold. Could you please email me return instructions? I am quite disappointed. Target should ensure all parts are included in the boxes before shipping. Thank you.

My initial online shopping encounter with Target turned out to be a complete disaster. I had been looking for a television for my guest room and decided to wait for Cyber Monday to snag some great deals. I stayed up past midnight on 11/26/18 to increase my chances of getting the perfect TV. After checking out deals from different retailers, I settled on the $[redacted].99 40-inch Vizio smart HD TV from Target as the best offer. Placing the order, I discovered my local store was out of stock, but the next nearest one had it. After receiving a confirmation email with # [redacted][redacted], I went to bed. The next morning, I planned to pick it up after my long work shift, only to find out it was canceled upon arrival at the store. Despite a pending charge on my bank account, I learned from Target's email that the item was not available as stated. Trying to have it shipped to another store failed, leading me to call their customer service. They were unable to assist or transfer the order, offering me to buy it at a different location and cancel my pending order. Frustrated with the flawed email option and lack of support, I decided to cancel the order entirely. This experience left me disappointed as there were other retailers I could have chosen from on Cyber Monday. A regrettable first experience with Target.com.

I had a frustrating experience with Target during Cyber Monday. After spending hours selecting items for my cart, I encountered error messages at checkout. Trying to reach out for help by phone was unsuccessful, and online chat twice disconnected me. After a long wait, the representative informed me the deal had ended (I didn't realize it was based on Central Time) and recommended a credit card. This disappointed me greatly as I lost out on what I believed was a good deal due to online errors. Despite having had concerns about the Target app in the past, this negative experience has made me lose trust again. I devoted all my time to Target's Cyber Monday deals, neglecting other retailers, only to be unable to complete my purchase. From now on, I will shop elsewhere for Christmas gifts, like Amazon, which I find to be more dependable.

I bought an expensive pair of Bose headphones at Target for my son's work and got a SquareTrade warranty. Right before the 2-year mark, they stopped working. I was promised at purchase that I could easily get a replacement at Target with the warranty, receipt, and registration. However, when I tried, Target directed me to SquareTrade. After struggling to get shipping labels from SquareTrade, I'm now facing another 10-day wait for the replacement. This process was not what I was led to expect, and it's causing significant inconvenience as my son needs the headphones for work. I followed all the registration steps, but the delay in getting a replacement is unacceptable. I want to return the faulty headphones to Target and leave with a replacement soon, ideally within a day or two, with all the necessary paperwork on hand. I'd prefer not to deal with SquareTrade any longer and would appreciate Target's assistance in resolving this issue promptly.

I ordered the Chicco travel system on November 22nd for 2-day shipping, expecting it to arrive on Tuesday, the 27th due to the holiday weekend. However, after receiving updates on Friday, there were no further updates until Monday. Today, the expected delivery day, I still have not heard anything regarding my order. An email earlier indicated it was on time for delivery today, but after 4pm, I was notified that it would not arrive until Thursday evening. This lack of communication is disappointing, especially given the initial promise of 2-day shipping.

I placed a large order with 4 items for pickup at the Wheeling, IL store, but later found out the TV wasn't available there. Despite trying to switch to shipping, it wasn't a viable option. Reluctantly, I changed the pickup location to Lake Bluff, IL. Now, I have to make multiple trips to different stores. Customer service couldn't assist in consolidating the pickups or applying my one-time 20% off Black Friday coupon to a new order. Disappointed with the outcome after spending over $[redacted], I felt frustrated by the lack of resolution and traveling inconvenience caused by the system error.

I encountered an issue while placing an order on November 27. The cart number is [redacted][redacted]. The items I wanted were on sale until the end of the day, but despite filling out all my information correctly, I kept receiving an error message saying, "Sorry, something went wrong. Please try again." I attempted on different devices - first on my phone, then on my tablet, and finally on my laptop, but the problem persisted. I was unable to reach support and now the prices of my items have increased from $57 to $82 after the sale ended. I've been trying to contact customer service via phone and live chat, but the wait time has been over an hour, which is too long. I'm hoping to get the sale price adjusted, but if that's not possible, I may have to consider shopping elsewhere. Thank you.

Hello, I am inquiring about order #[redacted][redacted]. Initially, Target charged my bank account $21.99 for the order, which was correct. However, they later refunded the money and then charged it again a few days later. This caused my bank to levy a $60 fee. I am confused as to why Target was repeatedly taking money out and putting it back in. I did not cancel and reorder the item, I made the payment once and everything seemed fine until these multiple transactions occurred. I believe Target should take responsibility for the charge as the issue seems to be on their end. This experience has left me hesitant about using Target's website again; I may choose to shop on Amazon instead. Thank you for your assistance.

To Whom It May Concern, I am Katarzyna Matryba, an ESL teacher in Clifton, NJ. This holiday season, my aim is to provide a laptop for one of my students, Luis, who faces challenges at home. Luis, from Peru, has been part of the ESL program for three years. He is a bright young man with hopes of excelling academically but is struggling due to his circumstances. Despite my efforts through school programs, I have not been successful in obtaining a laptop for him. A donation from your company would be a significant opportunity for Luis, as most of his schoolwork, especially in Language Arts and Math, requires a computer. Your support would greatly improve his academic performance. I appreciate your consideration of my request and would like to discuss the next steps. Thank you for your time and thoughtfulness. Sincerely, Katarzyna Matryba ESL Teacher Clifton, NJ

I placed an order on target.com for in-store pickup on November 22. Despite canceling it the next day, I was still charged $81.56 on November 23. After contacting customer service on November 28, I was told it would take 7-10 business days to get a refund, even though the RedCard policy is 1-2 days. Three phone calls later, I finally got someone to assist me, but they stood by the 7-10 day timeline. Frustrated, I tried chatting online with "Aaron" to express my dissatisfaction. However, Aaron abruptly ended the chat while I was typing my complaint, which I found to be impolite and unprofessional. Target's handling of my refund has been disappointing, especially since I no longer have the product.

I am disappointed by the late fee I received without ever getting the bill. I have a history of timely and full bill payments. Despite trying to resolve this via email, the response directed me to call. Today, during my call, the representative, Felix, demonstrated rude and condescending behavior. I intend to pay the total amount and pursue legal action in small claims court for the $27 fee due to non-receipt of the bill. I also expect reimbursement for the small claims court fee. It was frustrating not being able to use my Target card due to being two weeks late without prior notification, resulting in my card being disabled. Additionally, I cannot access my account online as the system repeatedly rejects my correct account number. The inability to view my information is aggravating. As a result, I wish to close my account promptly as your credit card services have proven to be inadequate.

This is my second time ordering online and receiving items with missing parts. The latest package came from Target returns, marking my third unsatisfactory experience with them. Despite contacting the store manager previously without a response, I have now received incomplete items twice. With three negative encounters, I am reconsidering shopping at Target. As a Red cardholder who frequently uses the pick-up app, I have even deleted the app from my phone. The lack of follow-up and incomplete deliveries show a lack of care for customers. The recent Christmas tree purchase for my toddler had no ornaments, which was disappointing.

Hello, my name is Ana. I am upset about the experience I had this week with an online purchase I made in the morning. I ordered a smart TV but had to pick it up at a specific store that was over 30 miles away, the only option available. When I arrived, the item was not there. I contacted customer service and was directed to another store multiple times, driving over [redacted] miles back and forth as advised. Four days later, when I eventually found the item, my order was canceled. As a customer, I feel like my rights are being ignored. I was hoping for a price adjustment for the item I finally located today, but it was not honored. This has been a discouraging and frustrating situation for me.

I purchased a special ornament for my 7-year-old granddaughter and collected it today at the store in Georgetown, Texas. The ornament was adorable, and I couldn't wait to show it to my granddaughter. Unfortunately, she was so excited that she accidentally dropped it and it broke. I have been searching in nearby stores but have been unsuccessful in finding it. I am willing to order it from any store in the US and will even purchase multiple ones if necessary. Please help me locate it. It is the WONDERSHOP Unicorn Cat with Flower Crown. The order number for it was #[redacted][redacted], picked up on 11/29/18. The payment was made using my Target Red Card. Thank you for your assistance. You can reach me at [redacted] or [redacted], and my email is [redacted]

Today, I had placed an online order for in-store pick up at Target. Unfortunately, upon waiting in line for 15 minutes due to a long queue and limited cashiers, I received the wrong Viva paper towels. I was expecting the 8-count pack with more ply sheets equating to "14," as per the description and image, but I received the regular pack instead. I am hesitant to return to Target for an exchange after the associates' mistake and the time-consuming process. I request either a refund for the incorrect product or shipment of the correct item. I am willing to return the wrong product via UPS if a shipping label is provided.

Dear Target Online, I noticed the Our Generation RV Seeing You camper on sale for $32.49, which ends tomorrow, but unfortunately, it's out of stock online. My boyfriend went to a store that had it and was not given the online deal price. I believe this is unfair considering the item was not available online. I kindly request a refund for the price difference between the in-store purchase and the online advertised price. It's frustrating when a promoted sale item is not adequately stocked. Your attention to this matter is appreciated. Thank you, Bobbi

I ordered an item from Target a week ago with delivery scheduled for today, 11/30/18 via UPS. However, UPS has not received the package from Target and therefore I have not received my item. The order number is [redacted][redacted] and my name is Barbara Russomanno. I reside at [redacted] Dorathys Ln, Jackson, NJ [redacted]. My email is [redacted] I have contacted Target multiple times with long wait times and had difficulty communicating with customer service. I am frustrated with the situation and the language barrier with the customer service representative. I expect a resolution promptly. Thank you, Ms. RUSSOMANNO.

Hello, I recently relocated. I placed an order for two sets of curtains on November 22 with the order number #[redacted][redacted]. The expected delivery dates were Wednesday, November 28, and Thursday, November 29 for the two separate packages. Upon tracking the shipping on my account, I noticed it was scheduled for the wrong address, 18 Auburn Street, leading to an undeliverable status. The correct address should be 18 Mount Auburn Street, Lawrence MA, [redacted]. Unfortunately, due to my inability to visit the post office or reach them by phone, I cannot confirm the package whereabouts. Is it possible to receive a refund of $53.42 for this issue? Thank you for your assistance. Best regards, Therese W.