Target Customer Service Issues

During a recent visit to Target in Davis, CA at [redacted] 2nd Street, I had an unpleasant experience that I feel compelled to share. Over the weekend, my friend and I purchased a Fitbit Charge 2 as a birthday gift. Regrettably, we discarded the receipt assuming we wouldn't need it. Due to unforeseen circumstances, we ended up not gifting the Fitbit and wanted to return it. We encountered challenges with the guest service associate Britney, who accused us of tampering with the product and provided subpar service. Despite explaining that the Fitbit was bought with cash as I had no bank account in the area, Britney was unhelpful and unsympathetic. She claimed the item was on clearance, which didn't align with our recent purchase. Britney's skepticism led her to open the sealed box, creating further distress. Another associate questioned the Fitbit's condition, causing unnecessary tension. The refusal to process the return without a receipt, despite Target's policy on no-receipt returns, left me frustrated and disappointed. The unprofessionalism and poor treatment by the associates, including Britney and manager Zach, were unacceptable and have deterred me from future visits to this particular Target location. The lack of empathy and understanding in handling this situation has left me feeling disheartened about the experience and the wasted $60 spent on an unneeded product.

I was disappointed with Target twice today. First, I took my granddaughters to the LOL Surprise event, only to find out that it was canceled due to a lack of necessary merchandise. Despite working nights at USPS and staying awake for this, my granddaughters were let down. I then contacted Target about my Redcard, which I was approved for but never received after moving. They are resending the card, but I missed out on a promotion due to the delay. When I inquired about canceling and reapplying in-store to access the promo, I was informed that reapplying so soon could lead to a 6-month wait for approval. I wish Target, being a sizable company, could have accommodated extending the promotion. It feels like once you have the card, that's the end of their customer service. This experience has left me disheartened after being up for over 20 hours.

I recently shopped at the El Dorado Hills Target and the experience with a new cashier was not great. I bought 13 items, which included diapers, formula, and food. The cashier offered a bag after I declined, then charged my card without using my gift card, cartwheel, and family/husband's discount. When I asked, he said it was too late. The customer service wasn't much help either, making it a big deal to fix. Most items were on cartwheel, making it an easy fix to void and re-purchase. Time was wasted discussing instead of resolving quickly. My budget is tight, and I left disappointed with the service.

I had a frustrating experience with Target's online ordering system. After realizing I ordered the wrong item, I tried to cancel and place the correct order. The customer service representative I spoke with had a heavy East Indian accent, making it difficult to communicate. The connection was also poor. After being on hold, I was told the order couldn't be canceled as it was already processing. I found this frustrating as I wanted to correct the order before it was shipped. The suggestion to wait for the item to arrive and then return it seemed illogical. I am disappointed in the customer service and may avoid shopping with Target online for the rest of the Holiday season. If I receive the wrong item, I plan to return it and buy what I need from Best Buy instead. Additionally, Target's website lacks a feedback section, and attempting to provide feedback led to a warning message about the site's safety.

I received my order in a dreadful state. There was a spill of Tide detergent throughout the entire box, leading to the ruin of several items. I usually opt for online shopping to avoid the 18-mile drive to the store and for the convenience it offers. However, due to the condition of the delivery, I had to take the long drive to return the damaged items. The staff member present was equally shocked at the state of the delivery. I received a credit card for the returned items, but it was disheartening to have to browse the store again to repurchase the ruined items after the initial online order. I am extremely disappointed with this experience and expected better. It would have been appreciated if some form of compensation was offered for the inconvenience caused. I regularly utilize online ordering, and this has been my worst experience so far. I had hoped for better customer service in this situation. I look forward to hearing back promptly. The order number in question is [redacted][redacted]. Thank you, and I anticipate a response soon.

I went to the Gig Harbor store based on the online listing showing Epson [redacted] Cyan was in stock. Unfortunately, upon checking the shelves, I couldn't find it. Despite the representative's attempt to locate it in the back, they were unsuccessful. I kindly asked the Electronics Manager for compensation for my time and effort. The situation escalated when I requested to speak with the site manager, who believed I was rude. I feel disappointed by the customer service I received. As the holiday season approaches, I hope that the store will consider offering a discount, voucher, or alternative solution to address this matter appropriately. Thank you for your attention to this issue.

I reside in the Beverly area of Chicago, Illinois and am urging you to reconsider the closure of the Target store in Marshall Plaza. Beverly is a diverse and unique neighborhood that I take pride in. I live at [redacted] W. 104th Street and have neighbors of different races - black, Asian, and white. Being white myself, I truly value having a nearby Target store. My suggestion is to inspect the store management before making the decision to close it. While some cashiers are friendly and efficient, there is room for improvement in managing the store. The store cleanliness could be better, and checkout lanes need more organization. I have experienced delays in long lines and witnessed shoplifting incidents. I frequent Marshall's in the same plaza where the service and cleanliness are exceptional. The recent opening of an Old Navy indicates growth in the area. Please reconsider the closure based on management issues rather than the neighborhood demographics. It's important to listen to the community's concerns.

I purchased a Threshold brushed nickel bathroom tray and a Project 62 square glass with metal soap pump for my bathroom about two months ago. Unfortunately, both items have developed splotchy patches where the finish is rubbing off, seemingly without any unusual activity on my part. The soap pump is leaking around the edges, corroding the silver finish. The tray, with nothing unusual placed on it, has a corroded finish as well, as if it was affected by dust or water. These issues make me question if these items are suitable for bathroom use. I am seeking a refund as the items have deteriorated within a short period and now look unsightly. I do not have the receipt. Thank you for your attention to this matter. -Leslie D.

Hello, I am writing to bring to your attention a recent experience I had at Target which left me feeling a bit frustrated. Today, after spending almost an hour in the store with my two children, I left empty-handed due to an issue with coupons. I had purchased several Suave hair products and was attempting to use multiple coupons as per their stated guidelines. However, the employees insisted it was only one coupon per transaction, which I believe contradicts the coupon policy. I had to leave before the situation was fully resolved as my children were becoming restless. I kindly request that Target provide better training for their staff regarding coupon policies to avoid similar issues in the future. I appreciate your attention to this matter and hope for a positive resolution. Thank you.

While browsing the Woodinville WA store, I witnessed a distressing interaction between a lady and the employees. The behavior of this lady towards the employees was rude and belittling, making the employee visibly upset. After the lady left, I inquired about the situation and was surprised to learn she was actually a team lead. I expressed my concern for how the employees were being treated and hope that the situation will be resolved for their sake. It's essential to maintain respect and professionalism in the workplace, and I hope the employees won't have to face such behavior in the future.

I am extremely disappointed with a recent chat interaction I had with Target. This occurred after making a substantial purchase of nearly $[redacted] for my company. I then contacted Target to report that an extra package had been sent to me in error. Automated: Hello! My name is Automated. How can I assist you today? Me: We received a package addressed to us, but it contained items we did not order along with a packing slip under someone else's name. Automated: You need to return them. Me: How should I do that? Automated: Use the post office to return to sender. Me: Does it matter if the package has been opened? Automated: No. Me: Will Target Chat always be automated? The service feels inadequate coming from a robot. Automated: I am not a robot, my name just hasn't been updated. I have answered your questions. I am puzzled why you find it unsatisfactory. Me: How about a simple "Thank you for taking the time to rectify a problem that wasn't of your making"? Automated: Have a Good Day! It's not my issue either. Chat is now ended. Need further assistance? Call us at 1-[redacted] for support. The agent has concluded the chat.

Good morning. I noticed the Roku Ultra Streaming Device w/ JBL Headphones on sale for $49.99 in your Black Friday Ad. I am interested in ordering this item for later store pickup on Thanksgiving Day, November 22nd. The ad indicates the sale starts at 5pm on Thanksgiving, and it's available both in-store and online all day Thursday. Could you clarify the exact time I can make the online purchase? I am in the Pacific Standard Time zone near Seattle. Additionally, when can I pick up the item: Friday, November 23rd, Saturday, November 24th, or Sunday, November 25th? Lastly, I would like to know the return policy for this product. Thank you, A. Kent

I tried calling, but couldn't reach the right person to speak with. I've been with Target for a couple of years and am considering requesting a higher pay raise. While I understand there is an annual raise for Team Members, it feels unfair that I am not earning much more than a new hire. I don't want to leave a job I enjoy, but the thought of searching for a new one is becoming a necessity. Balancing multiple jobs at $12.50/hour is exhausting, affecting my sleep and ability to keep up with bills. All I'm asking for is a wage increase to $14-$15/hour to alleviate the financial strain. I appreciate a prompt response.

Yesterday, on 11/16/18 around 2:35-2:40 P.M., I visited my local Target store in Harlingen, TX to collect an online order. While entering, I spotted a "Hiring" sign and inquired at the Customer Service Desk while picking up my order. The associate mentioned that they were not currently hiring and that the last hiring period ended the previous Monday. I suggested removing the sign from the window and inquired if age was a factor, to which he promptly replied with a "no". I am an 80-year-old individual with a BBA in Accounting and an MBA in Business, looking for holiday part-time work which doesn't involve standing for long periods. I believe my experience could be valuable at Target. Thank you. - J. Woodard

Hello, I'm a long-time Target Red Card member and recently had an issue with an online order for a Nintendo Switch Pokemon EEVEE bundle. After receiving a notification that it was ready for pickup, I drove an hour to the Miami store only to discover they had the Pikachu bundle instead. The store cancelled my order and directed me to the electronics department. Despite online inventory showing the EEVEE bundle available, it couldn't be found by the staff. This experience left me frustrated with incorrect product information and outdated online listings. I hope this issue gets resolved so other parents don't face similar challenges.

I am a vendor working for the Lawrence company, and I recently volunteered to support Target store [redacted] in Pikesville, MD by completing merchandising tasks for Black Friday. During my break, I requested to warm up my lunch in the break room from the store manager, Scott, whom I previously engaged with. Unfortunately, he declined, citing a policy that non-employees cannot use the break room. Despite this, an employee named Keisha voiced her disagreement with how I was treated, and when she saw I needed help opening a box, she used her keys as a blade. Another kind employee, who preferred to remain anonymous, assisted me by warming up my lunch in the break room. As a former Bank of America employee of 24 years, I believe in treating people with respect and appreciate those in retail who demonstrate care and empathy towards others.

On 11/15/[redacted], I obtained a Target Red Card following the Early Black Friday promotion. Despite assurances in the ad that making an Early Black Friday Red Card purchase would be straightforward without a CVV or expiration details, I have faced challenges. I spent hours online and on the phone with various representatives without success. Ultimately, I used a Visa card to purchase a $[redacted].99 Element TV at full price, missing out on the Red Card discount. I am requesting a refund for one of the two TVs I ordered and a price adjustment on my Red Card account for the TV bought with the Red Card discount. I believe I deserve the discounted price and am keen on resolving this promptly. My Red Card account number is ending in [redacted]. Can the balance be adjusted at the earliest opportunity? Thank you, T. Hull.

I want to express my gratitude to Target for providing a peaceful shopping environment. The absence of music and frequent announcements makes my shopping experience enjoyable. Unlike other stores, the quietness at Target is a welcome change. I frequent the Target store near my home in Eugene, Oregon, as it offers a tranquil atmosphere. I sincerely hope Target maintains this peaceful setting and does not become as noisy as other stores like Kroger. I find myself leisurely exploring Target's aisles, unlike in Kroger or Fred Meyer stores where I tend to rush. Speaking of Fred Meyer, their cart locking system is a valuable feature, preventing carts from being taken off their premises. I've noticed many shopping carts from Target and Walmart scattered around due to the presence of homeless individuals. I make an effort to return Target carts to the store when I come across them. It would be beneficial if Target could consider implementing a similar locking system for their carts to address this issue.

I visited Target's Black Friday sale at Renton (The Landing) hoping to buy the PS4 Spider-Man bundle. Despite their advertisement, they were out of stock and had only four PS4 consoles on display without the game. I purchased the last one for $[redacted].00, but it should have been $[redacted].00 with the game included. The cashier called the manager, who corrected the price but claimed the game was inside the box. Doubting her, I checked and found no game. When I confronted her, she acknowledged the error but insisted I could take it or leave it. I am disappointed not by the lack of the advertised bundle, but by being misled about the game's inclusion to hasten my exit. Deceiving customers to expedite their departure is unacceptable. I intend to return the PS4 and will avoid shopping at Target unless they provide me with the promised game. I am willing to share my receipt as proof.

I visited your store during the Black Friday sale excited to snag a discounted Phillips TV. While shopping, I spotted a larger Element 55" TV marked at a lower price and inquired. To my disappointment, at the checkout, the Element TV rang up at a higher price. The cashier mentioned the sale was for Friday only, despite my belief that the sale had already started on Thursday. Confusion arose as I insisted the Element TV was the one advertised. The manager explained the difference in color labels but maintained the TV was not on sale. Frustrated with the unclear marketing, I declined the purchase even with a 10% discount offered. The situation worsened when the manager revealed the TV to my kids, spoiling their Christmas surprise. Now, not only am I without the TV I intended to buy, but I will need to find new gifts for my kids to keep their holiday magic alive after this disappointment.