Swiss Airlines Customer Service Issues

I urgently need assistance with a luggage issue I'm facing. Upon flying with Swiss Airlines on flight number [redacted] with a connection to Costa Rica via Switzerland, my group of three passengers checked in three suitcases to be transferred in Switzerland. Unfortunately, upon arrival, our luggage was missing and despite filling out a form, no update has been provided. We're in Costa Rica now and do not know the whereabouts of our belongings. The luggage contains essential items for our meticulously planned trip, including equipment for trekking and medicines. We urgently need the luggage to be located and sent to us as we are moving between different locations daily. Please contact us through the provided email address or phone numbers at your earliest convenience. Your help in resolving this matter promptly would be greatly appreciated. Thank you. Galit Even Haim Avraham.

Hello. I need to address the issue I am having with this trip. I initially sent an email to the company eDreams to cancel my ticket reservation for this trip with reservation number [redacted]. They sent me an email confirming that the refund is accepted and the payment will be returned to my bank account within 10 days. However, in the end, they informed me that the refund cannot be processed due to reasons beyond their control. I don't understand why they first say yes and then say no. Please, if the refund cannot be issued due to the airline company Swiss's policies, is there another solution that the company can offer me, like a voucher that I can use later on? I have attached the two emails I received from eDreams. I hope to receive a prompt response. Thank you.

I would like to provide an update regarding my situation with Swiss Airlines. My luggage, which was loaded on flight LX18 on June 30, [redacted], has not been delivered to me yet. The claim code associated with this issue is EWRLX13048. Today, I received a call from someone at the Swiss Airlines Baggage Department regarding my missing bag. Although her English was challenging for me to understand, she mentioned that my bag has been located and will be delivered soon. She assured me that she would send an email with further details, but I have not received any communication yet. For reference, my bag's tag number is IB [redacted], and the previous claim code from June 30 is IADIB12534. Your assistance in confirming the status of my claim promptly is greatly appreciated. Thank you, Iris B. Gomez Santos

I recently flew with TUI from Brussel to Miami, but unfortunately, my luggage did not arrive with me. I provided my details to a staff member in the baggage area, who noted them on a blank paper instead of a form. They mentioned I would be contacted but I have not received any updates. I have tried calling the number provided, [redacted], for Swiss board in Miami but have not received any response to my messages. I am concerned that my luggage is not being actively looked for. I also sent an email to TUI, but only received an automated reply and have not heard back after 48 hours. I attempted to file a claim online but was informed it must be done after 21 days. I am reaching out for assistance as I am unsure of the next steps to take. - Laurene C.

Dear GetHuman team, I want to share my recent experience flying with SWISS from SFO to ZRH on 19 Apr [redacted] with my wife. We were in premium economy and were disappointed in the service. The premium economy "cabin" is not separated from the economy cabin, and there was a lack of service during the flight. The crew was unfriendly, and the meal service was subpar. SWISS advertises premium economy with enhanced food and drink experiences and extra services, but these were not provided on our flight. The flight attendant even rudely told me they ran out of beef and offered me an economy standard meal instead. This is not what I expected when paying extra for premium economy. Compared to Air France, where I have had better experiences in the same class, SWISS fell short. I believe that if SWISS cannot meet the standards they advertise, they should refund the cost of our tickets. Sincerely, Mark Taskar

Dear Support Team, I am writing to seek assistance in locating my missing bag, which disappeared 13 days ago. The bag was lost on 28 June [redacted] during my trip from Milan, Italy, with a connecting flight in Zurich to Malaga, Spain. Despite multiple visits to the Malaga airport and a thorough search by the ground force team, my burnt-orange, hard case, Samsonite carry-on luggage has not been found. While two out of three missing bags were located, mine remains missing. The bag tag# is LX [redacted] and the report file# is AGPLX10282. I appreciate your help in correcting the inaccurate information in your system and in locating and returning my bag promptly. Thank you, Geraldine M.

Dear Swiss Air, I am writing to inform you that my luggage has been missing since my flight on June 27, [redacted]. The Reference Number for my case is PRGLX16028 and my family name is Shuhler. I traveled with Viking from Prague to Budapest, and they were in contact with you during our trip. The luggage was supposed to be delivered to me on July 8, [redacted], upon our departure from Budapest. The luggage was last seen being loaded onto Air Canada flight # AC8803 on June 27, [redacted], in Seattle, Washington, USA, en route to Vancouver, BC, Canada. From Vancouver, BC, Canada, it was meant to be transferred to Air Canada flight # AC [redacted] headed to Zurich and then to Prague on June 28, [redacted], on Air Canada flight # LX [redacted]. Currently at home in Everson, Washington, USA, I kindly request for the luggage to be located and returned promptly. Please provide updates on the status of the luggage via email at [redacted] Thank you for your assistance. Sincerely, J.R. Shuhler

I flew from Karachi to Dubai on the 12th of July [redacted] with Emirates. My baggage was supposed to be transferred from Dubai to Zurich via Swiss, and then from Zurich to Calgary with Edelweiss Air. Unfortunately, my bags did not make it to Calgary; I was informed that they are still in Dubai and were not transferred by Swiss to Zurich. I have been attempting to contact Swiss Air, but they do not have a counter at Calgary Airport. I emailed them and received a reference number, but I am unable to track any information with it. I have the reference numbers for my bags in Dubai, and Swiss Air is responsible for delivering them, but I am struggling to reach them for the correct information. It has now been three days without my bags.

Hello, my name is Ivana Zotel Benko. Today my flight from Zurich to Paris was canceled, and I was devastated because I need to be in Paris tomorrow for work on several projects. I have to create content for a hotel and some brands in Paris, so this cancellation is a big loss for me. I appreciate the accommodation offered in Hilton, but I had to take a train from Zurich to Paris today at 7:10 to arrive as soon as possible. It was a costly alternative at [redacted]€ for both me and my husband, but it was the only way for me to get to Paris promptly despite the time lost. Unfortunately, our planned Versailles visit and outfit shoot at 9 AM today had to be canceled. I am hoping for assistance in refunding my Versailles ticket and train fare due to these circumstances. Additionally, I am seeking the possibility of extending my stay in Paris to Saturday or even Sunday to make up for the lost time shooting for the brands. If returning home on Saturday, I would appreciate any help arranging a flight to Ljubljana on Sunday evening. I am truly devastated by these changes and hoping for your understanding and support in this situation. Thank you. My Instagram is "gretagardner," and I am willing to provide all necessary details of my losses, plans, emails, booked tickets, and work-related information.

Hello, my name is Deniz Murathan Bolukbasi. I had a flight from Dalaman to Zurich on 07/26/[redacted], then had a connecting flight to Düsseldorf which got canceled. I was rebooked on a flight leaving on 06/28 at 07:25. Upon arrival in Düsseldorf, my luggage was missing. I reported it, was told it would be sent within two days, but it hasn't arrived. I've tried contacting Swiss Air without success, so I'm reaching out here. Baggage Details: - Two similar black fabric suitcases - Differ mainly in size - Blue ribbon hanging from the zippers Thank you for your help. Best regards, Deniz M. Bolukbasi

I contacted Swiss Airlines last Friday, July 29th, to modify my booking for a trip from Zurich to Los Angeles with a return flight from Albuquerque. I requested to change the return date and the departure point of the return journey from Albuquerque to Las Vegas. Despite clearly stating "Las Vegas" to the booking agent, the itinerary was revised to depart from Los Angeles when I checked today. I paid [redacted] USD via credit card for the updated flights. After contacting them, I have arranged a new return journey originating from Las Vegas for an additional cost of [redacted] USD. I am seeking assistance on how to recoup the initial [redacted] USD. I authorized the call to be recorded, ensuring my account of the conversation can be verified by Swiss based on the recording. Thank you.

Dear Swiss Airline Team, I recently contacted Travel Up about refunding my tickets with a gold plan within the specified timeline, but they are refusing to cooperate. Your website states that customers can receive refunds, yet the agency is not honoring this commitment. I plan to discuss this on my social media to highlight the inconsistency in their service. Considering your reputable status as an airline, I am kindly seeking your assistance in this matter. My family is in need of the funds, and I am hopeful you can understand my predicament and offer your support. Thank you, Madina R.

Subject: Complaint Regarding Damaged Clothing Purchased in Canada Dear Airline, I traveled back to Hungary from my vacation in Montreal on September 9, [redacted], with a 23 kg suitcase after spending a month in Canada. I am attaching my flight ticket and boarding pass. During my time in Canada, I bought gifts for my family, including clothing items from REEBOK for my 4 grandchildren, CALVIN KLEIN t-shirts in size L for my sons, and TOMMY HILFIGER clothes in sizes S and M for my daughters-in-law. Unfortunately, the REEBOK t-shirt in size 92 cm, the CALVIN KLEIN t-shirt in size L, and the TOMMY HILFIGER clothes in size M got damaged during my return journey. It was unpleasant to hear from my family that the gifts had some defects. I live in Hungary, I am retired, and I had to do a lot of sports to afford buying Canadian gifts. The REEBOK t-shirt cost $45 CAD, the TOMMY HILFIGER M dress cost $97 CAD, and the CALVIN KLEIN L t-shirt cost $82 CAD, totaling $[redacted] CAD for the clothing purchased from brand stores. I request reimbursement for this amount due to the damaged items and look forward to your prompt response. Thank you for your understanding. Warm regards, Mrs. János Gyuláné Hegyi [redacted] Pilis Hétvezér u.10

Dear Airline, On September 9, [redacted], I returned from my vacation in Montreal to Hungary with a 23 kg suitcase after spending a month in Canada. I have attached my boarding pass and flight ticket. While in Canada, I bought gifts for my family, including 4 grandchildren, whom I purchased clothes such as REEBOK t-shirts and more. Additionally, I bought t-shirts from CALVIN KLEIN in size L for my two sons, and for my two daughters-in-law, I bought TOMMY HILFIGER clothes in sizes S and M. Unfortunately, during my trip back home, the REEBOK t-shirt in size 92 cm, the CALVIN KLEIN t-shirt in size L, and the TOMMY HILFIGER clothes in size M got damaged. It was disappointing to hear from my family recipients that the gifts were flawed. The clothing items were damaged during my journey. I am a retiree living in Hungary, and I engage in sports to be able to bring Canadian gifts. The REEBOK t-shirt cost me 45 CAD, the TOMMY HILFIGER size M dress was 97 CAD, and the CALVIN KLEIN size L t-shirt was 82 CAD, resulting in a total of [redacted] CAD for the branded clothing items bought from the store. I would like to support my complaint with pictures and kindly ask you to transfer or compensate me for the total amount. I look forward to your prompt response. Thank you for your understanding. János Gyuláné Hegyi Pilis Hétvezér u.10, [redacted]

Dear Airline, On September 9, [redacted], I returned from a vacation in Montreal to Hungary with a 23 kg suitcase after spending a month in Canada. I purchased gifts for my family while in Canada, including clothes from REEBOK for my 4 grandchildren. Additionally, I bought L size CALVIN KLEIN shirts for my sons and S and M size TOMMY HILFIGER clothes for my two daughters-in-law. Unfortunately, during my journey back home, the 92 cm REEBOK shirt, the L size CALVIN KLEIN shirt, and the M size TOMMY HILFIGER dress got damaged. It was unpleasant to hear from my family that the gifts were flawed. Being retired in Hungary, I am an active person bringing Canadian gifts, which is why this matter is important to me. The REEBOK shirt cost 45 CAD, the TOMMY HILFIGER dress was 97 CAD, and the CALVIN KLEIN shirt 82 CAD, totaling [redacted] CAD for the clothes purchased in a brand store. I kindly request that you reimburse me for the aforementioned amount. I look forward to your prompt response. Thank you for your understanding. Mrs. János Gyuláné Hegyi [redacted] Pilis Hétvezér u.10 Attachment: • Airline ticket • Boarding pass • Gmail review

Dear Airline, On September 9, [redacted], I returned from a holiday in Montreal to Hungary with a 23 kg suitcase after spending a month in Canada. I bought gifts for my family during my time in Canada. Among them, I purchased clothes such as REEBOK brand shirts for my 4 grandchildren, CALVIN KLEIN brand shirts in size L for my sons, and TOMMY HILFIGER clothes in sizes S and M for my daughters-in-law. Unfortunately, during my return journey, the REEBOK shirt in size 92 cm, the CALVIN KLEIN men's L shirt, and the TOMMY HILFIGER size M clothes were damaged. It was upsetting to hear from my family that the gifts were slightly flawed. The clothes got damaged during my travel. I am a retiree living in Hungary. I had to spend a lot on exercising to be able to bring Canadian gifts. The REEBOK shirt cost 45 CAD, the TOMMY HILFIGER M dress cost 97 CAD, and the CALVIN KLEIN L shirt cost 82 CAD, totaling [redacted] CAD for the clothes I purchased from a brand store. I would like to support my complaint and request that you kindly transfer or compensate me for the total amount. I await your prompt response. Thank you for your understanding. Sincerely, Mrs. János Gyuláné Hegyi [redacted] Pilis Hétvezér u.10 Attachment: • Airline ticket and boarding pass Gmail reviewed: [redacted]

Dear [redacted], I am reaching out regarding my baggage with the loss report reference number AHL LHRLX2715. The bag was supposed to travel from Zanzibar to LHR via ZRH on 25th September. It has been delayed since then. The tracker indicates it has been found, but the location is not specified. It has been a week since I received that update. Could you please confirm if the bag will be delivered to my temporary address in India or my permanent address in Tanzania? Alternatively, I would like to know the process for a refund. I am currently in India for the world cup tournament and will be in Tanzania by either 19th October or 31st October. I appreciate your assistance. Thank you, Hilda J.M. Email: [redacted] Phone: +[redacted]14 / +[redacted]88

My lost luggage, reported under file reference ZRHLX85199, is still at the airport awaiting pickup. I have informed them that we are now in the USA and the bags need to be returned to us in Shelburne, VT, as per our luggage tags. The bags did not transfer in Dublin to Zurich (LX401) on the 10th, with about two hours between flights. They have been in Zurich since the 13th. Swiss has not provided a USA number to address this issue. The [redacted] only handles reservations, while the [redacted] does not assist individual customers. There has been no update on the status of the bags being sent back to us.

To whom it may concern, I am writing to address an issue I encountered with my recent flight booking, reference: LUT7WY. Initially, I was pleased with the price I secured for my flight, which amounted to [redacted] pounds with additional fees for any changes. As a regular Emirates customer, I value their exceptional service and accommodation for passengers. However, I was taken aback when I had to pay extra fees for baggage both in Heathrow and Zurich, effectively turning my journey into two separate flights. Additionally, I incurred costs for accommodation during the stopover, expenses that Emirates would typically cover including hotel stay and food vouchers. Consequently, my overall expenses amounted to [redacted].26 pounds, significantly higher than my initial budget. Considering the unforeseen additional costs, I am requesting a refund for the second leg of my journey and a reimbursement for the baggage fees. As a single mother supporting three young children, I am facing financial difficulties following the loss of my husband and seek your understanding and assistance in resolving this matter. Thank you for your attention and support. Sincerely, J. Pieterse

Hello, I had lost my bag in December [redacted], and it was eventually found and moved to your long-term storage in Munich, Germany, in February [redacted]. Despite my efforts to reach out to Swiss to retrieve my baggage, I have been unable to connect with the right person and keep getting transferred without a resolution. The email provided, [redacted], to inquire about my luggage also bounces back. I would appreciate any assistance in retrieving my lost luggage. Reference number: DX****** Family name: A***** Thank you