Subway Customer Service Issues

For the past two months, my friends and I have been regular customers at this location, visiting on weekends and occasionally during the week. Recently, the soda machine has been consistently out of order, leading to frustration among both customers and the staff. We often use coupons that include a drink, but the inconsistency in being able to access beverages from the cooler without charge has been a concern. The staff is apologetic, but there seems to be a high turnover rate. Secondly, when we tried to redeem a coupon for two footlongs last Saturday, one wouldn't scan, and the cashier refused to honor it. This was not our fault, and with three hungry teenagers, every discount matters. While it may seem trivial, the cost of feeding them adds up. I appreciate the variety of vegetables offered. Any assistance in addressing these issues, especially fixing the soda machine, would be greatly appreciated. This feedback is for the Clayton, CA #[redacted] store, where the staff work hard despite the challenges they face. Thank you.

I placed an order on your app, which I have done many times without any problems. However, this time I received an error message stating that the order could not go through, yet the money was deducted from my account. I would expect a company as large as Subway to have a system in place to prevent this from happening. When I called your 1-[redacted] number, I was hung up on, which has further frustrated me. As a disabled veteran, having my money taken without receiving the order feels like theft. I will be deleting your app and avoiding Subway stores in the future. I now have to dispute the charges to get my money back.

I would like a refund for my recent order. I visited store #[redacted] located at [redacted] Noland Road to take advantage of the Friday promotion - buy 2 subs and get one free. Upon being asked to order online for the deal, I complied and made the purchase from my car in the parking lot. Despite using the coupon app, the discount did not apply at checkout. Attempting to cancel the order failed, and I ended up paying $34.44 for the sandwiches. I received different sandwiches than ordered, and due to time constraints and health concerns regarding sodium levels, I had to eat them as is. This experience left me disappointed and frustrated. Can the refund be processed to my card ending in [redacted]?

I recently had a terrible experience at a Subway located in the Walmart plaza on Plainfield Pike in Johnston, RI. I was served cold, moldy bread and when I tried to address the issue with the employees and management, they refused to take accountability. They even suggested calling the police because I was upset about the situation. It was a disappointing experience, and I am considering taking legal action if it is not addressed properly.

I recently visited the Subway store on Ireland in South Bend. There was an older employee named Pam working alone. Her tone was rude, and there was a discrepancy between the prices on the board and the ones in the computer. Pam tried to overcharge me by $2 for two sandwiches not listed on the price board. When I pointed this out, she rudely insisted on the higher price. She even told me not to return to the store. Another incident involved her being short with a customer who wanted extra mayonnaise. She kept us waiting for over 20 minutes despite no one being ahead of us. Pam's lack of customer service skills and behavior were unacceptable. She clearly needs assistance during her shifts.

I went to pick up my friend at the Subway inside the Walmart in Bernalillo, NM without knowing the store number. Upon arrival, we were confronted by a Subway employee. He rudely told my friend she couldn't sit there, despite us being allowed to in the past. He then accused me of making a mess, even though we hadn't started eating. The encounter was unpleasant, and harsh words were exchanged. I simply wanted to sit and rest after work. The employee, who had an oxygen tank, was extremely impolite. I don't know his name. I hope this issue can be addressed. Thank you, Cindy Bond.

I placed an order on the app from Carthage, MS, but realized immediately that it was the wrong location. After trying to call several times without any answer, I finally reached someone who mentioned that they had already started making the sandwich. I informed them I would pay for the sandwich but requested a refund for the cookies and water. Unfortunately, the lady I spoke to was quite rude and she mentioned that they do not know the customer's location when the order is placed, they just prepare what was ordered. I was quite taken aback by her attitude, and for reference, I do know her name.

I observed improper glove use at the restaurant when handling money and then touching food, which concerns me due to health reasons and food safety. My mother often feels judged when ordering for my Autistic brother who has special dietary needs. Specifically, we ordered Italian bread with mozzarella, turkey, toasted, and then topped with three scoops of tuna. Prior customers and staff seemed annoyed by our requests, especially one employee with blue dyed hair and a man bun who failed to handle our concerns adequately. This situation is worrisome for us as my compromised immune system requires strict adherence to hygiene practices. Such lapses in protocol are unacceptable and could jeopardize the well-being of customers like us.

I had a concerning experience at Subway#[redacted]-0 in Bay St. Louis, MS. A staff member with faded blonde blue dyed hair and a man bun used dirty gloves when handling food, causing discomfort due to hygiene concerns. Additionally, they were not cooperative with special orders for my Autistic brother, making my mother feel uncomfortable. Despite requesting fresh gloves and bread, the issue was not resolved properly. This behavior is unacceptable, especially for someone with a compromised immune system like myself. It's essential for food establishments to follow strict hygiene protocols to ensure customer safety.

My Subway app got hacked, and someone is using my credit card to place multiple orders in Pennsylvania, although I live in Louisiana. I've noticed at least eight unauthorized charges on my Visa card. I suspect this has been ongoing for quite some time. I'm concerned about how many others have experienced credit card hacks through the Subway app. I hope Subway will enhance the app's security measures. I'm eager to reclaim the stolen funds and investigate the full extent of the unauthorized transactions beyond the past three months.

I am very frustrated. After arriving at the store to pick up my order, I was told that the counter was closed without any explanation. When I mentioned my order, the attendant seemed confused and unhelpful, stating they didn't have some of the items I ordered. The attendant showed a lack of concern and suggested I choose a different sandwich. This experience was unacceptable, especially considering I had visited multiple times that week due to staying nearby. It is concerning that I didn't receive any notification about the store closure despite my app indicating my order was ready. It is unbelievable that the responsibility fell on me to drive there only to find out the store was closed. I demand a full refund, a remake of my order according to my preferences in the future, and an apology. I will not be returning to this store. Upon attempting to locate the store identification number, I contacted the store which provided me with the number [redacted]. However, I was unable to find the correct information on the receipt using your website. Please reach out to me promptly to process a full refund. Your prompt attention to this matter is greatly appreciated. Sincerely, Renee Van De Ford

I recently ordered three subs for delivery from Subway, specifying in the comments that I wanted the sauces on the meat first and then on top, including Sriracha which is not listed on the menu. Unfortunately, when I received my order, the chicken was cold and not toasted as I cannot eat toasted bread. The sandwiches were missing the Sriracha and the sauces were not applied as I requested. When I visited the Subway location at [redacted] International Drive in Orlando, the staff was unapologetic and unhelpful. I used to work at Subway for 35 years, and I believe they should have remade the sandwiches properly. This has happened before, and I am disappointed that they do not pay attention to customer requests. The lack of care and service from the staff, especially the manager, was unacceptable considering the amount of money I spent. I hope they address these issues for future customers.

I've attempted to redeem the special FLBOGO deal twice, once at Subway#[redacted]-0 and once at the Arlington location. When I try to apply the BOGO offer on the app, the system prompts me to find participating restaurants. However, upon reaching the final step of placing the order and entering the FLBOGO code, a message indicates that the restaurant does not participate. This experience is frustrating as it feels misleading to go through the entire ordering process only to be told the offer is not valid at that location. It prevents me from benefiting from the promotion as intended.

On Thursday, May 3rd, [redacted], at 6:46 PM, my family and I visited Subway in Polson, MT. While we were trying to decide on our orders, the employee behind the counter repeatedly asked what he could start for us, even though we were still a few feet away from the counter. I accidentally told my 6-year-old there was beef on the kids' menu, and when I corrected myself to the manager, he rudely responded that they only had ham and turkey. Despite his attitude, we proceeded to order, but he walked away from us for a few minutes and continued to be unfriendly when he returned. We noticed his behavior persisting throughout our visit; even the cashier mentioned they received numerous complaints about him. After paying for our meals, we left the establishment, and the rude employee sarcastically told us to have a nice day. When I contacted the manager, Katie the next morning, she acknowledged the ongoing issue with "Mike" and assured me it would be addressed. Given the poor treatment we experienced, I have chosen not to return to the store and have shared my experience on social media to inform others.

I recently visited the drive-thru at this Subway location and unfortunately, my sandwich was made with cheese, to which I am allergic, and was missing several requested veggies. I called the store and was promised a replacement next time I was in town. When I returned, the staff was unprofessional and the manager was particularly rude, insisting I should have come inside to resolve the issue. Despite their acknowledgment that the mistake was their fault, I was met with hostility. The manager's behavior was unacceptable, and I left without a resolution. I am deeply disappointed with the service and will not be returning or recommending this Subway location on South Pine Street in Cabot, Arkansas. It's clear that their claim of making sandwiches fresh does not hold true, given this experience. My $27.85 was poorly spent, and I hope they provide better training on customer service in the future.

I recently picked up my order from the Subway location yesterday and was disappointed with the service. After getting home, I discovered that my order was incorrect. The bread was wrong, veggies were missing, and the staff hadn't informed me about the changes or canceled the order. When I returned for a refund, the employee did not provide a satisfactory explanation for the mistake and refused to issue a refund. I believe I deserve a refund for the $11 spent on the order under the name Fardeen C.

Store #[redacted]-0 located at [redacted] in Middleburg, Florida [redacted] inside Walmart requires all staff to improve their customer service skills. The manager should exhibit proper leadership behavior instead of engaging in personal conversations in the lobby. It is concerning that staff members are being aggressive and making threats towards customers, especially those with children. The situation escalated when the staff continued making threats even after being informed that they could refuse service. These actions, including getting aggressive and using inappropriate language, are unacceptable. The lack of intervention from the manager and the recurring nature of the staff's behavior towards customers raises serious concerns about the store's customer service standards. It is essential to address these issues promptly to ensure a safe and welcoming environment for all customers, especially those with children. It is recommended that all staff be trained in proper customer service protocols to avoid similar incidents in the future.

The staff at the Subway located at [redacted] S. Emerson in Indianapolis were extremely impolite. I purchased a sandwich and a salad for my husband. When I requested the salad to be chopped, they refused. Additionally, the salad did not have any cheese, and when we asked for crackers, they claimed they were out of stock. Furthermore, the restroom lacked toilet paper, with the roll being empty. I have photographic evidence of the empty roll. The sandwich was poorly made and unappetizing, making it inedible. I am requesting a refund as I had a terrible experience and have decided not to return to this particular Subway branch in the future.

I visited Subway at 88-[redacted] Surrey, BC and ordered a 6-inch sandwich at the regular price. I had a coupon for the second sandwich at $2, but they mistakenly gave me 2 footlongs even after I showed the assistant the coupon and explained that it was for a 6-inch sandwich. This isn't the first time this has happened, but I usually let it go. However, this time it's frustrating as I don't like wasting food. The assistant did not offer a solution to this issue.

I was charged twice for my online order due to a loyalty points issue, resulting in the first charge not going through. When I tried to reorder, I got charged again. I attempted to contact the local store but faced multiple hang-ups. After leaving a review on the corporate site, the manager called saying she only saw one charge and advised me to contact my bank. She also mentioned reading my review and accused me of lying, which felt retaliatory and unhelpful given my honest feedback.