Subway Customer Service Issues

I frequent Subway in Val David, Quebec, being a retired local who enjoys treating themselves to takeout. During my last visit on January 7, [redacted], I ordered a 12" veggie sub, but the condiment choices were limited to lettuce, tomato, green peppers, and onions. My husband's 12" three meat combo was missing black olives, pickles, hot peppers, and flatbreads, which was disappointing. Despite these issues, we were charged the full price. We could have easily prepared a tastier and cheaper alternative at home without the hassle. Any insights you can provide on this situation would be appreciated. Thank you. Sincerely, Barbara Suttie/Boothe

I ordered through the app and picked up in-store. I was disappointed upon opening the bag. I usually love the quality of the food from your establishment, as it is not just hastily put together like at other places. However, this time I ordered a footlong Italian sub on herb and cheese bread, toasted with everything except onion and jalapeno. I subbed lettuce for spinach and asked for salt, pepper, and baja sauce. The other sandwich was similar, but minus tomato and cucumber. As a Subway employee, I know these sandwiches should be generously filled; however, this time they were lacking so much that the top bun touched the bottom. It seems like the quality was compromised because I did not pick them up in person. Customers should not have to oversee employees to ensure proper preparation. I believe the sandwiches should be remade, my account credited, or a gift card emailed to make things right. Consistency in food quality regardless of the ordering method is crucial. Thank you.

I always order a 6-inch Veggie Subway sandwich from the location on 98th St. at Columbus Ave in Manhattan, NYC. The price on the menu displayed as $12.75, but I was charged $14.75 on my credit card after tapping it. Upon checking, I realized a 20% tip was added automatically without my consent. The staff claimed I must have selected the tip option, but I hadn't. A colleague at Ryan Health Center shared a similar experience of unauthorized tipping. It seems this may be a recurring issue, which is concerning. The manager blamed me, which was disappointing. I will no longer be patronizing this Subway location. -Sue-Ann Orta 6-inch Veggie with Mozzarella Subway on 98th Street and Columbus Ave, NY, NY January 17, [redacted], at 3:00 pm

I visited the Subway located at [redacted] St Antoine. After waiting in line, one of the three staff members briefly glanced at me before returning to the back without saying anything. Feeling unsure, I inquired about their opening status, to which a young lady rudely replied that they were indeed open due to the illuminated lights and opened gates. Requesting to speak with a manager, a man claiming to be Vincent emerged, yet I suspected otherwise since the young lady in question remained in the background laughing while the third employee never appeared. Vince asked if I wanted to place an order, but I declined, mentioning my dissatisfaction with their customer service. Unfortunately, they refused to disclose the young lady's name, who had auburn and black hair. As an administrator at DRH, I am disappointed with the lack of professionalism and quality at our sole restaurant, which has led many of us to avoid it.

Hello, my name is Velincia Cummings, and I placed an order on the Subway website on January 21, [redacted], at 9:45 a.m. However, I never received my order even though my card was charged $17.28. I have screenshots showing that my order was received and made, but it never left the store. It seems the order was handled through Doordash, as I received a message from them stating it was canceled or modified and advised me to contact Subway for a refund. Despite calling the store multiple times over the weekend, I received no response. The Subway store is located at [redacted] North Main Street, Jacksonville, Florida, with a phone number of [redacted]. I have no means of going to the store since I ordered for delivery. Please contact me at [redacted] at your earliest convenience. Sincerely, a dissatisfied customer.

I recently had an interview scheduled with Subway on Jan 31st at 3:30pm. Despite showing up early, I was informed upon arrival that the store had closed. After getting a rescheduled interview on Feb 4th at 9:30am, I was hired yesterday. Today, on my first scheduled day at 10am, the manager claimed I was late and had not contacted her, which led to my dismissal. This experience has been frustrating and embarrassing. I am seeking to escalate this matter to a higher authority within the company as I believe this treatment is unacceptable.

I ordered two subs and two bags of Sun Chips tonight at around 8:20 pm from your Goffstown, NH location. I placed the order online, and it was supposed to be ready by 8:35 pm. Google confirmed the store's closing time is 9:30 pm, as I checked a few weeks ago. When I arrived at 8:39 pm, I found all the lights on but the doors locked. I tried knocking and even calling my boyfriend for help. After waiting, I saw someone hiding and shutting down the store at around 8:45 pm while I was still waiting for my food. I am very frustrated and would like a full refund for the $19 I was charged without receiving any food. It's disappointing to see such unprofessional behavior.

On February 2, [redacted], I received an email (copy saved) notifying me of $2 in rewards expiring on February 9, [redacted]. Today at 6:00 pm EST, I tried to use the reward at store #[redacted] but couldn't find it to apply to my order. I searched for almost an hour but couldn't locate the $2 reward for payment. This was frustrating, and I had to cancel the order in front of my family. Please resolve this issue promptly so I can utilize the $2 rewards on February 12, [redacted], for Super Bowl Sunday.

I had an unpleasant experience with an online order from Subway. I placed an order through the app, and even though it was supposed to be ready by 9:15 PM, I arrived to find the store locked. When I called, the employee mentioned they were short-staffed with only one person on shift and suggested I come back at 9:30 PM. Despite being a few minutes late, I announced my arrival and she did not respond. I then noticed her inside but when I tried to get her attention, she ignored me. I understand she may have been busy, but the lack of communication was frustrating. I am now looking into obtaining a refund and seeking improvement in their service.

I was incorrectly charged for my order, but the store refused to rectify the situation. Despite calling and visiting the store, they were uncooperative. The store mentioned that the person who made the error was new and mistakes happen, but they were unwilling to correct it. The store owner behaved rudely, grabbing my receipt and instructing me to speak with the manager the next day. Later, it was revealed that the person's spouse claimed to be the owner. The whole ordeal was unprofessional, leaving me feeling cheated out of my money. This incident occurred in front of my frightened child. I demand a refund for the $42.56 I was charged for only four sandwiches without any additional items. I am determined to take this matter to the news to shed light on this unacceptable behavior. It's unjust to exploit people this way, especially when they are struggling financially.

I visited the Subway at [redacted] Elmwood Ave, Providence, RI [redacted] on Saturday, February 18, [redacted]. The customer service was unprofessional, and the employee who made my sandwich was rude. I asked her to remove a slice of turkey, and she tossed it aside. Her attitude was disrespectful, and she even haphazardly threw cheese on my sandwich. When she handed it to me, I saw that it was burnt, which was disappointing. The next day, I tried to address my concerns by calling the store, but she responded with inappropriate language. This Subway lacks proper customer service and is known for mistreating customers. Many negative reviews highlight the disrespectful behavior and lack of professionalism exhibited by this employee. It's disheartening to encounter such behavior.

On Saturday, February 18, [redacted], I visited my local Subway at [redacted] Elmwood Ave, Providence, RI [redacted]. The customer service I received was unprofessional. The sandwich maker had an attitude and tossed the slice of turkey I asked to be removed. It was very disrespectful. She even threw the cheese on the sandwich. When she handed me the burned sandwich, I was disappointed and felt mistreated for no reason. The next day, when I called to express my feelings, she used inappropriate language towards me. This Subway lacks customer service and treats customers poorly. Many negative reviews mention the rude behavior of the staff, suggesting she should be fired for her unprofessionalism. Dealing with employees like this leaves me feeling upset.

Dear Sir, I have been a loyal Subway customer for a decade, but unfortunately, I had a very unpleasant experience today. I ordered a 6-inch veg paneer tikka Parmesan sandwich, but I was given a chicken sandwich instead. This mistake was made by an employee named Karishma. As a pure vegetarian, finding out that I had eaten non-vegetarian food was quite distressing. When I asked to use the washroom or a wash basin to clean up, I was denied due to store policy. The store manager's response was not very satisfactory; they simply apologized and offered a refund, which I declined. I am deeply disappointed by this incident and I kindly request a thorough investigation into this matter. I would also appreciate a follow-up call from your team to discuss this matter further. Thank you, [Initials]

Dear Sir, As a customer who has been loyal to your restaurant for a decade, I must share with you the unfortunate experience I had today. I had ordered a 6-inch veg paneer tikka parmesan but was mistakenly given a chicken sub instead by an employee named Karishma. Being a strict vegetarian, this error deeply upset me. Despite my complaint, the staff did not allow me to use their washroom to clean up, citing management rules. The store manager's response was lackluster, offering only an apology and a refund, which I declined. Witnessing such behavior at Subway was truly disheartening. I kindly ask for a thorough investigation into this incident and would appreciate a follow-up call to discuss the matter further. Thank you.

On February 2nd, I added $[redacted] worth of gift cards to my Subway account. Despite having an existing balance, my account balance was reduced to zero during the transfer process. I contacted the number on one of the cards and was informed that the card was closed. Although I reported this issue through the customer support app on February 3rd, I have not received a response. On February 13th, I used Subway's online customer care menu to report the problem, providing the card numbers as requested. While I did receive an automated response to my email, I am still awaiting a resolution from Subway. The total refund amount needed is approximately $[redacted].

I purchased a $30.00 e-gift card for Subway Restaurant at University of Alaska/Anchorage ([redacted] Spirit Way, Anchorage, Alaska). Recently, I encountered several issues with the card. Firstly, after buying a footlong club sub for $13.29, it should have had a remaining balance of $16.71. However, when I returned a few days later to buy another footlong, the balance was only $8.12, indicating $8.59 missing. Secondly, when I tried to use the remaining balance, I was told by an employee that Subway does not honor partial balances and that I had to use the full amount in one order. I couldn't find any information on Subway's website regarding this policy. I am seeking information on how to receive a refund for the unused balance on the e-gift card. Thank you.

Ordering on the app can be frustrating when it's last minute. As someone who works in the restaurant business, I understand how challenging it can be for employees when orders come in close to closing. It would be helpful if the app could allow orders to be placed even slightly before the 15-minute cut-off point stated on the homepage. This way, customers could still order, especially if it's a quick order to prepare. It would make more sense to specify the exact time when online orders are no longer accepted or to allow orders up until 15 minutes before closing. I enjoy your subs, but the current online ordering system may deter repeat customers due to its limitations.

I have not yet received my W-2s from [redacted] Powells Creek Subway. All other employees received theirs weeks ago. The manager at the location was unhelpful and refused to provide me with any information I requested regarding payroll. I feel like I am being given the runaround. This situation has been very frustrating, and I believe it may even become a legal matter as I am entitled to my documents. I have tried reaching out on my own without success and now need assistance from Subway. The specific Subway I am referring to is located at [redacted] Powells Creek Rd, Birch River, WV [redacted].

I recently sent a detailed email to Subway regarding my account access issues. I had trouble logging in, but after some delay post changing my password, I finally regained access. However, although my new password is working, my E-cards are not appearing on my account. I intended to merge all my E-cards onto one physical card I have, but without access to them, I can't do this. I am also unsure whether I need to scan three distinct logos to redeem my three free cookies. Furthermore, my latest card, ending in [redacted], is not visible on my account. Could you please clarify this for me? Thank you.

On the evening of 3/6/[redacted], I visited Subway store number [redacted]-0 located at [redacted] South Hughes Blvd. in Elizabeth City, NC [redacted]. I purchased a 16-inch ham sub and a foot-long chicken teriyaki sub. When I got home and started eating, I was disappointed to find the chicken in the sub was unpleasant due to its texture. I contacted the store and was advised to speak with the manager the following day. I have kept the sub and receipt and hope to receive a refund. Despite being informed twice that my concern would be addressed, it has been almost a week since the incident, and I have yet to receive a resolution. I am eager to be reimbursed for the $15 spent. I would appreciate a definitive response, even if it means no refund, instead of being ignored.