Stripe Customer Service Issues

I have a customer who prefers to pay by credit card instead of using PayPal. They suggested I open a Stripe or First Data account. I have a few questions: How quickly can I set up a Stripe account? Can I manually input the card number or does it need to be swiped? How long does it take for the funds to be deposited into my bank account? The transactions are significant as I operate a driveway paving business.

My Stripe account got disabled, blocking both logins and bank transfers. The reason provided was that my business partners and I logged in from different states. Stripe promised to have a representative contact me at a convenient time after emailing me on Monday. Despite requesting a call on the same day, it's now Thursday with no response. I reached out via email three times, but still no reply. The lack of communication is frustrating and unprofessional. I need clarity on the situation as this ordeal may lead me to cancel my account entirely. It's difficult to explain to my customers why their orders might face delays due to this unresolved issue.

Hello, I have a Shopify account. Earlier in February, someone gained unauthorized access to my account, altered the account information, and stole approximately $[redacted]. An FBI investigation revealed that the bank account the funds were sent to was invalid and the money did not end up in Bank of America as initially thought. It seems the funds are currently untraceable. I am seeking assistance from Straight to investigate further and determine the whereabouts of these funds. If indeed the money was transferred to Bank of America, I would require evidence to proceed with resolving this issue promptly.

I am curious why there isn't a phone number for customer service. Some of us prefer traditional customer service methods. I have a question about how long the funds from a Facebook fundraiser are held. It seems like the funds are held for as long as possible to earn interest, even though donations are immediate from the donor's debit card. I provided my bank information to you on Friday, but my bank has not seen any pending transactions yet. My bank told me the funds will be available once they are received. I am used to PayPal payments showing up in my account within 30 minutes, even on weekends. I would prefer to discuss this over the phone. My number is [redacted].

I canceled my order on July 16, [redacted], almost immediately after placing it. BuyZip claims they refunded the transaction to you, and you are expected to credit it back to my credit card. The purchase I made for a scrubber went through Stripe.com and was ultimately paid to BuyZip. Despite canceling the order promptly, BuyZip informed me they refunded Stripe, and now Stripe is advising me to reach out to you. According to BuyZip, the refund was issued on July 16, through Stripe after paying for the order. Please assist me in resolving this matter. Order #B126083 Refunded by S. Lima Message: Refunded $61.82 from manual gateway Amount: $61.82 Refunded item: 1 x PowerScrubber™ - Three Piece Set Gateway: Stripe Status: success Type: refund Created: July 16, [redacted], 3:20 PM

Issue #1: I am experiencing a problem where clicking on 'Activate' under Payments>Settings tab keeps redirecting me to the homepage. I have attempted to resolve this by trying different web browsers without success. Issue #2: I connected Stripe to my Strikingly account successfully. However, when I attempted a test payment on my website, I received an error message stating, "this connected account cannot currently make live charges." I am looking for guidance on resolving this issue to enable live charges on my website. Additional Info: I have been accepting PayPal payments on my Strikingly Store since [redacted]. To enhance customer convenience, I decided to integrate Stripe for direct Credit/Debit card payments on my website. I am seeking assistance to ensure both payment options work seamlessly for my customers. Thank you in advance for your support.

I recently authorized Karen Campbell to charge a specific amount on my credit card through my Stripe account. Unfortunately, the charge turned out to be invalid, causing my bank account to be overdrawn after I reimbursed her. I now have a negative balance that I would like to resolve by having the $[redacted].42 refunded to me. I also have Karen's IP addresses as 64.[redacted].94.[redacted] and 52.42.[redacted].[redacted]. It's crucial to me that action is taken against her for falsely charging my account and putting me in this predicament. This seems to be a pattern of behavior where individuals sign up, charge an amount, then disappear once the money is refunded to Stripe. I hope this issue can be rectified promptly. If needed, you can reach me at [redacted].

I have recently inherited a web-based Stripe system as the Membership Coordinator for the Olympia Beekeepers Association in Olympia, Washington. I require assistance with managing the software, especially in removing customers from the automatic yearly deduction system. Additionally, I need guidance on updating our bank account details and changing the deduction date for customers. When attempting to log in with our association's email ([redacted]) and password, it appears to be invalid. I suspect the account might have been set up with a different email or not set up at all. I would appreciate it if you could check if we have an account and provide guidance on resolving this login issue. Please use the contact information provided below to reach me until this matter is resolved. Thank you, Phil Wilson.

Estoy experimentando dificultades con la verificación de mi cuenta al integrar Stripe con mi tienda Shopify. Aparece un error indicando que mi cuenta no puede procesar pagos en vivo al realizar una compra de prueba. Se ha generado un pago fallido y un correo de Stripe menciona un posible reembolso, alegando que el tarjetahabiente podría no haber autorizado el pago. A pesar de esto, no he efectuado ningún cargo. Varios clientes intentaron comprar con tarjeta de crédito en mi tienda usando Stripe sin éxito, a pesar de la verificación. Aprecio su pronta respuesta, ya que el soporte de Stripe ha reducido sus opciones de contacto como el Livechat y teléfono.

I have three credit card payment accounts with Stripe. I received a notice about a mismatch in my Taxpayer Identification Number for FCPCFL. Due to missing the October 15, [redacted] deadline, my payouts are paused until I update my information. I know I should visit the Tax Details section under Business Settings in my dashboard, but I can only see my CPCA account, not my Florida Council of Private Colleges account to correct the number to 90-[redacted]. I have tried for two hours to solve this but need assistance promptly. Thank you.

I am experiencing delays with payments from Another Great Idea, LLC. The payout date keeps getting pushed back, impacting my ability to provide services to customers promptly. The funds received are crucial for covering the costs of materials needed for their projects. The constantly changing payout schedule is creating uncertainty for me and my customers. I need a reliable payout date to ensure that I can inform clients about when their education will begin.

Stripe recently locked my account over suspicions of unauthorized activity. They disabled logins from my email and transfers to my bank account. They're requesting a call with a verified company representative connected to the internet. Despite multiple emails and providing my contact details, they haven't reached out for a call or provided a solution, leaving me unable to access my account or monitor it. I'm concerned about a pending deposit and the lack of interaction to resolve this security issue without consulting me directly. The automated responses indicate willingness to assist but the lack of follow-through is worrying, as I urgently need access to my funds.

I am an adult with autism and the CEO, Founder, and Medical Director of the non-profit organization Vitamin D Council, Inc. We provide the best Vitamin D information online. I have been unable to access my Stripe account for 5 weeks as it is frozen. Despite contacting Stripe Support 26 times and having communication with 9 different staff members, the issue persists. To raise awareness, I have ordered a T-shirt for our social media mentioning my experience with the hope of resolving the matter. I am hopeful that this action will prompt Stripe to reach out to me. Sincerely, John Cannell, MD, CEO, Founder, and Medical Director of Vitamin D Council, located in Marina Del Rey, CA.

I am located in Quebec, Canada and am fluent in French. I have sent three emails to [redacted] and have yet to receive a response. I used Stripe for a single transaction (my account is now closed) and fell victim to fraud. The credit card owner disputed the payment after the delivery person I paid with MoneyGram was already paid. I have incurred a significant loss of funds plus the fees charged by your company. I possess all the evidence showing that the customer contacted me, provided her credit card details, address, placed an order, and instructed me to pay a delivery person. I have a case reference number from the police investigator. I am prepared to cooperate with you and can provide all the necessary details. My sole request is for a refund. I trusted your services under the belief that I was using a reputable company that offers protection. I am truly disappointed. I eagerly await your response. If I do not hear back, I will have no choice but to escalate the matter to relevant government authorities. Best regards,

I receive payment for my Graphic Design work through Stripe, which usually goes directly into my checking account. Lately, I haven't received the last three payments from Stripe, and I received a notification from Wells Fargo about Stripe attempting to withdraw funds from my account. I am unable to access my Stripe account as it seems to have been compromised. Despite emailing their Customer Service multiple times, the automated responses keep instructing me to log in, which I cannot do. It's frustrating that Stripe lacks a customer service phone number. I urgently need assistance with this matter.

I visited your store located at Loop and Glenna Street in San Angelo, TX multiple times and had several negative encounters with an employee named Christopher. Despite trying to overlook his rude behavior and attributing it to possibly having a bad day, his behavior this morning was particularly disrespectful. He tossed my money on the counter with a rude demeanor, making it clear that my patronage was an inconvenience to him. I have decided to take my business elsewhere due to his consistently poor customer service. I asked for a regional contact number or a manager's number but was only provided with a general customer service line. The employee Ray, who was present during the incident, did not offer much help either. It's unfortunate that such behavior is tolerated.

I am currently experiencing difficulty receiving owed funds from booking.com due to their use of stripe for payouts. Despite my legitimate business as a bed & breakfast owner with Riverbar Pharms Bed & Breakfast, there seems to be a holdup on the payment. I was unaware of stripe being involved until I realized my money was being withheld. It has been two months of waiting for an investigation on the delay, causing financial strain on my small family business. This situation is extremely frustrating, and I urge for prompt resolution and payment. I need to engage with someone who can efficiently address this matter as further delays are not acceptable.

I recently discovered that a customer reported a fraudulent issue where my company's information was linked to unauthorized charges from an online shop, www.sixnine-store.myshopify.com. Despite being listed as the charger, my company, Gadabout, is a vintage clothing and antique store, not associated with electronics or the store in question. The confused customer, after contacting Stripe through American Express, was provided with my contact details erroneously. Any charges showing as from gadaboutvintage.com are not connected to my business. I would greatly appreciate urgent assistance in resolving this matter. Thank you.

I am currently working on setting up a Fundly campaign, which involves using Stripe for payment processing. It appears that there was an issue with identity verification through Stripe, which I believe I have resolved after responding to the email regarding ID validation. Now, the main problem I am facing is when I try to click on the "Complete Withdrawal Setup" button in Fundly. Instead of being directed to the section in Stripe where I can answer questions and fill out a form, I am being led to a page with FAQs about API keys and PCI compliance. I have contacted both Stripe and Fundly about this issue, but it has become quite chaotic. I urgently need to resolve the problem with Stripe so that I can properly set up receiving donations through Fundly. Any assistance would be greatly appreciated.

I organized a fundraiser on Facebook for a tragic event. The fundraiser was intended to cover the burial expenses for my late husband and me. Unfortunately, my husband did not survive a crossfire incident. The funds raised have not been fully released to me. Only $[redacted] out of the total $3,[redacted] has been received. I am struggling to come up with the remaining amount owed to the funeral home as the donated funds have not been released to my account. Despite multiple attempts to verify my identity by submitting my driver's license, the process keeps showing as temporarily unavailable. It has been more than 15 days since the payout was initiated, and the pending funds have not been deposited into my account. I kindly request assistance in resolving this matter promptly. Thank you.