SteelSeries Customer Service Issues

I'm having trouble updating the firmware on my SteelSeries Aerox 3 Ultralight Wireless Mouse. I attempted to follow the provided instructions to plug the mouse into my computer using the USB cable and turn it off to update, but the mouse isn't being recognized. As a result, I can't complete the necessary firmware update, and it's affecting the functionality of my mouse. I can share screenshots if necessary.

My son bought a SteelSeries Arctic One wireless headset from GameStop in Knoxville, Tennessee using a gift card I gave him for Christmas. I have the original box and documentation of the purchase in their system. Unfortunately, one side of the headset has audio issues, and GameStop refused to exchange it because we didn't purchase a warranty. This is disappointing considering the good condition of the headset, apart from the sound problem. We've been loyal customers and this is the second steelseries headset we've bought from them. Given the cost and the short time we've had it, I expected better support for a product that hasn't seen heavy use, especially since my son is only 13 and doesn't game excessively.

I am experiencing difficulty charging and syncing my SteelSeries Arctis 7 Pro + headset. Despite multiple attempts like resetting and connecting directly with a USB-C cable, the only successful method has been using an audio cable via the headphone jack on my laptop. What steps should I take to resolve this problem?

Hello, I have a SteelSeries Arctis Pro Gaming Headset (purchased on 17/11/21) that has broken near the ear cup. This headset has been used under normal conditions. Please advise on the steps to take for a warranty claim or repair. I can provide the purchase proof and send over photos. I have kept the original box with all the references. I am puzzled why a headset of this quality would break so easily near the ear cup. Could you please get in touch with me to provide guidance on the next steps? Sincerely, Richin A.

Hi there, I purchased these headphones for work because I require excellent sound quality and clarity. I installed the sonar software as instructed. However, during mic testing, I noticed a high-pitched noise that makes it difficult to hear myself clearly when speaking. I see that the noise-canceling feature is mentioned, but I am unsure how to activate it. Could you please provide guidance on how to turn on this feature? Additionally, I would like to know if it is possible to pair these headphones with smartphones for regular calls. I rely on these headphones for my job, so any assistance in getting them to function correctly promptly would be greatly appreciated. Thank you, Cathy

I purchased a SteelSeries Arctis 7X+ from Walmart brand new around 6 months ago. Today, I encountered an issue where it wouldn't power on after being disconnected from the charger. I attempted to restart my Xbox, charge it, and hold the power button, but unfortunately, it still won't turn on. I have a warranty through Walmart, and they advised me to reach out to SteelSeries as the product is still under warranty with them. I would like to arrange to send it in for repairs or request a replacement.

Seit gestern habe ich ein neues SteelSeries Arctis Nova Pro Wireless Headset, das ich über Amazon erworben habe. Leider habe ich festgestellt, dass einer der Akkus nicht aufgeladen werden kann und die Ladekapazität bei 0% verharrt, egal ob ich versuche, ihn über das Headset oder die beiliegende Ladestation aufzuladen. Mir wäre es lieber, wenn ich nur den defekten SteelSeries-Akku austauschen könnte, da ich das komplette Headset nicht zurückschicken möchte. Amazon ermöglicht jedoch nur den Umtausch oder die Rückgabe des gesamten Produkts. Ich benötige dringend ein funktionierendes Headset. Mit freundlichen Grüßen, C. Diehl

Hi, I am experiencing issues with my Arctis 9 wireless headset that I have been unable to resolve. I have attempted to troubleshoot by connecting it to various computers, resynchronizing it with the wireless dongle, and resetting it using the button under the ear cushion, but none of these methods have been successful. The headset's LED blinks red once before turning off when I try to power it on. When connected to a computer or power source, the LED blinks slowly green, then faster when attempting to power it on, followed by slow green blinking again, prompting a reconnection message from the SteelSeries.GG app. I notice that the headset and dongle blink white rapidly when recognized by the SteelSeries.GG app, allowing configuration changes, yet the microphone and earset functions do not work. The mute LED functions, and I can hear audio captured by the microphone in the earset. I have been unable to use the Bluetooth connection successfully after the initial setup, despite following guides. Pairing attempts result in the headset blinking blue slowly as if connected to an unknown device but none of my devices can detect it. Please advise on troubleshooting steps or assist me in activating the warranty. The headset is under two years old, and there has been no specific event that could have caused this issue. I have attached the invoice for reference. Thank you for your anticipated help. K. P.