SquareTrade Customer Service Issues

Paragraphs are essential components of written work. While students often associate paragraphs with specific lengths, such as having five sentences or being half a page long, in reality, what truly defines a paragraph is the connection and flow of ideas. A paragraph is best described as "a group of sentences or a single sentence that forms a unit," regardless of its length or appearance. Certain writing styles, like journalism, may even use one-sentence paragraphs. The key characteristic of a paragraph is that it conveys a central idea through supporting sentences. Throughout this guide, we will emphasize this aspect.

I did not request "The Protection Plan" coverage from your company. The product was returned with authorization from Amazon. I demand an immediate refund of the charged amount. Failure to comply will result in a Class Action Suit against your company for this dishonest charge. You have twenty-four hours to fulfill my request.

Regarding claim number [redacted]: I recently received an email informing me that my computer was beyond repair and that a refund was being processed. They requested a copy of my receipt, which I believed I had already provided at the time of purchase. The Squaretrade warranty was bought directly from Toshibadirect.com, and they should also have a copy of the invoice. I emailed a copy of the electronic invoice last Friday, but today I was once again asked for it. I have sent multiple emails with the invoice attached but have not received confirmation of receipt. I am willing to fax the invoice if necessary. I urgently need the refund to purchase a new computer since I have been without one for over three weeks now. Please provide a contact person and fax number if possible. Thank you. Dr. Lawrence A. Sherry

I have submitted my claim with ten days remaining on my contract. I have identified the issue on my Vizio HDTV, which is related to the 'Dim picture or fluctuating brightness' in the menu. To assist the repair technician, I have provided this specific information. If necessary, please route this to the appropriate department. I can now be reached at my new phone number: [redacted]. Regarding the problem with my Vizio E550i-B2, I have noticed that the LED array changes gradually and randomly. Despite trying various troubleshooting steps and seeking advice, the inconsistent picture quality persists between 'watchable' and 'Superb' modes. This issue occurs randomly without sudden changes in brightness. Even after adjusting connections and settings, the problem remains unresolved. I suspect that the LEDs or their control mechanisms may be at fault. A consistent fix is essential as I aim to enjoy the exceptional picture quality the TV is capable of providing. I am hopeful that this matter can be addressed before my contract expires on September 3rd.

I purchased a new camera on Oct. 17 and bought a Square Trade 4-year warranty through Amazon. I provided the receipt as requested, and the warranty was confirmed. Now, I discovered that the warranty is invalid because the camera was not bought on Amazon. I contacted online support and was offered a full refund, which does not help me. I want to switch to the correct Square Trade warranty policy and am willing to pay the difference. I am a returning customer with no prior claims, and I believe this issue should be resolved. The communication with support is in session [redacted]. I expected this to be resolved as I purchased the warranty in good faith within 30 days of buying the camera without being informed that Amazon purchase was necessary. I have attached a copy of the receipt for reference. Thank you. - Craig Owings

My daughter's laptop screen is black and displaying an error message saying, "Boot device not found. Please install an operating system on your hard disk." When I run a hard drive check, it shows a "Short DST - Failed." Our friend thinks the hard drive has failed. I am now contemplating whether to send it for repairs or wait to see if the issue resolves itself.

I have a Samsung tablet model SMT350. One day, it accidentally slipped from my arm during rain and fell into rushing water. After drying it for about a week, I tried charging it but it wouldn't turn on properly. It kept flickering on and off, and when it did turn on, it asked for a 4-digit pin that I never set. I believe it was damaged due to the water incident and would like to know if it can be replaced under a plan. Thank you. David Julks - [redacted]

I recently purchased a new Blackberry Key2 LE on eBay (ITEM ID: [redacted]33) and encountered issues when trying to activate it with Verizon. Despite their efforts, the phone is not functioning properly, specifically with text messaging - I can't receive texts. I am curious if others have experienced this problem and how it was resolved. Should I consider getting a replacement Key2 LE or is there a way to fix this issue? Thank you, Ms. Dee.

I bought a Swann (8) camera System with a DVR from Sam's in June [redacted]. I also purchased a Square Trade Extended Warranty at that time. Recently, (4) of the (8) cameras stopped displaying on the monitor, and then a fifth camera went blank. I reached out to Square Trade for support, and they asked me to send the DVR for repair. After a week, the DVR was returned unrepaired, citing missing essential parts for testing. Being a [redacted]% disabled Vietnam Veteran, I can't take down all (8) cameras and wiring to send to the repair depot. I am disappointed with Square Trade's policy and lack of consideration. Now, I have no visual security on my property, which leaves me feeling anxious. I even considered purchasing a new DVR, but Swann cameras are proprietary and hard to find. I need urgent help to resolve this situation. Thank you, Otis S. Fredericksen, US Army Retired

I recently dropped my phone and cracked the screen even though I had purchased a protection plan. Despite being informed that as a work phone I would not need to send it in for repairs, I found after numerous hours on customer service lines that the only options offered were either a reimbursement of $[redacted] for a local repair shop (which I cannot afford) or to mail it in. It has been three days since I sent it in and I have not received any updates. I cannot track the device due to company policy and simply want a full refund of my deductible and policy, along with my phone being shipped back to me immediately. If not, I will be contacting the State insurance commissioner on Monday. I use this phone for work and the lack of communication has been detrimental. I urge the company to provide me with an update on the status of my device. Working with your company has been a nightmare and I am deeply disappointed in the handling of this claim and your overall business practices.

I am facing challenges in getting a reimbursement check from SquareTrade, an Allstate company. I have spoken with multiple departments and supervisors to avoid receiving another uncashable check, preferring reimbursement through email, but my request was denied. Communication has ceased, and I am seeking assistance to resolve this matter and receive my approved reimbursement promptly.

I am currently attempting to register the SquareTrade plan I bought at Costco. It should cover me for 3 years following the initial 1-year Lenovo warranty and an extra 1-year extended warranty from Costco, totaling 5 years. However, upon registering on the SquareTrade website, it states that my warranty expires 3 years from the purchase date, contradicting the terms I agreed to. I have reached out to Costco to address this issue. I am disappointed by this situation and the time it is consuming to resolve it. I hope to receive a prompt response and confirmation of the correction. Thank you.

Yesterday, I unexpectedly received an email claiming I bought a protection plan back in November [redacted] for an electronics item, lasting until November [redacted] at the cost of $32. I have no recollection of this purchase and am baffled by its sudden appearance in April. I've attempted to contact Square Trade but either no one answers the phone or I get disconnected intentionally. I'm suspicious of this situation and wonder what kind of scam this might be.

Claim number [redacted]37: After submitting the required documents and being approved for my Samsung S7 repair, I was expecting an email with instructions. Due to a storm causing email delivery issues, I did not receive the email. Despite contacting support and attempting to resend the email, I was unable to get the instructions. I reached out to the San Marcos, TX CPR location, but they could not proceed without billing instructions from Square Trade. It seems there may be a communication glitch, so I kindly request Square Trade to provide the necessary paperwork to CPR in San Marcos to allow for the repair and billing process. Please update me on the progress so I can plan accordingly to get my phone fixed. Thank you for your assistance.

I found my Samsung Galaxy S5 White phone in the driveway with damage to the Otter Box and the protective glass. The phone no longer shows a screen image, lights up, or makes any sound. I suspect the digital mechanism is broken due to a wheel's impact on the upper right corner. I've contacted Square Trade previously in July of [redacted] and now need to send it in for repair or replacement. Please advise on the next steps via email or chat. My Square Trade Order # is "[redacted]". Email: [redacted] Thank you. - Peny V. A.

I would like to inquire about the eligibility of a recently purchased item and an upcoming purchase for SquareTrade coverage. The first item is a cell phone I bought, specifically an international model not covered by the manufacturer's warranty in the US. I am curious if SquareTrade would have similar restrictions for international phones like mine. The second item is a carpet shampooer machine. While I know SquareTrade covers vacuums, I wonder if this extends to carpet cleaning machines as well. Additionally, do these products need to be bought from specific retailers to qualify for coverage? The cell phone was purchased internationally, and the carpet shampooer will be from Amazon, where independent sellers are common. Will this affect eligibility for a SquareTrade protection plan? Lastly, if I decide to purchase the warranty separately from the item, how would I go about getting coverage for my acquisitions?

I bought a Dell Inspiron computer a year ago and got the 3-year SquareTrade protection plan. Unfortunately, the computer has been problematic since then. Despite hiring an IT technician to resolve the issues and transfer data from my old computer, the problems persist, and the computer is not functioning correctly. I'm looking to file a claim, return the computer, and receive a replacement.

I purchased a Fit Bit Versa through QVC in either November or December of [redacted] (Order #[redacted]). Unfortunately, since receiving it, I have been experiencing numerous issues. The device does not maintain the date, does not retain health information, inaccurately tracks sleep and activity time, occasionally switches to German language which cannot be changed, and fails to sound alarms when set. Additionally, I am extremely frustrated by the lack of response from Square Trade customer service. I attempted to contact them through three different numbers, two of which had busy signals, and the third just rang endlessly. This level of customer service is disappointing.

SquareTrade advised me to have my device fixed by a local repair shop, but unfortunately, it couldn't be repaired. I was frustrated that I had to contact them twice to explore other options, such as sending it to their facility for repair. During the first call, they suggested phone repair kiosks in malls for a graphics tablet monitor, which was not suitable. After reaching out to recommended shops with no success, I called back. Despite initially being told there was only one resolution, I had to insist on speaking to a supervisor to finally receive a better alternative, though it wasn't ideal. I will update on how the process at their facility goes.

My Bluetooth volume suddenly faded until it was inaudible, and now it won't charge. Even when I plug it in, the light doesn't come on. I bought it for $16.49 on eBay and just received a refund check from SquareTrade for $14.16. I'm disappointed because I believe I should be refunded the full amount I paid for the Bluetooth, not a lesser sum. I paid $16.49 for the device and an additional $2 to $3 for support. I would like to receive a refund check for the full price of $16.49. Thank you.