Spirit Air Customer Service Issues

My daughter had a flight from Michigan to Atlanta, GA at 7 p.m. on 12/18. The flight was canceled, and she mentioned that hundreds of people were in line. She was #10 in line, and others received hotel vouchers. It is now 2:46 a.m., and she is still at the airport. Unfortunately, no one is assisting her, and she has not been offered water even though she has a urinary tract infection. She and a few other people in the terminal are in need of assistance. Where is the compassion? Please help my daughter and the other individuals in the terminal. Maybe I should reach out to one of the news companies for help.

I need assistance with finding our baggage. We were flying from Atlanta to Detroit on 10/19/21 at 10:00 PM on flight #[redacted]. None of our bags were on the carousel, and they were not at the baggage office either. Our rescheduled flight is on 12/21/21 at 6:00 AM, but we have no information regarding our bags. The website is not helpful, no one is answering phone calls, and all the Spirit phone numbers lead nowhere. The chat system is unresponsive and only says to wait for over an hour. We are now booked on a flight for Monday at 6 AM with no belongings, clothes, or supplies for the Christmas holiday. Please help us locate our bags, track them, and ensure we receive them in Detroit when we arrive. Thank you. - EE

I have plane tickets for Friday, December 24th from Chicago to LA. However, I need to cancel our flights due to a family death. I would appreciate receiving a voucher for future flights (dates to be confirmed). I have been unsuccessful in reaching your customer service via telephone, so I hope to get assistance this way. Email: [redacted] Phone: 1-[redacted] Confirmation number: U19DVT I am hoping for a quick response as our flight is approaching soon. Thank you, L Cerier

Hello, I am booked on a flight with you on 12/31/[redacted] from Cleveland, Ohio to Tampa, Florida. The flight number is NK1378. Departure from Ohio is at 7:33 pm Arrival in Tampa, Florida is at 9:59 pm. My name is Geena Tawfiq and I will be traveling with my two kids: Seif Elia & Sandy Elia. As a person with a disability, I require assistance at the airport and would appreciate being assigned to the first row seat on the flight due to difficulty with movement. I look forward to your assistance and collaboration. Thank you in advance and Merry Christmas. Best regards, Geena Tawfiq

I had a flight to San Juan, PR on December 10, [redacted], but we missed it due to airport issues. We were rebooked for December 11, [redacted]. Our luggage went on the original flight and was meant to be in San Juan when we arrived the next day. Unfortunately, only one of our bags arrived. We were informed that our missing bag was likely left in Miami where our flights connected. We filed a claim, and we were assured our luggage would arrive at our hotel on December 12, [redacted]. However, it never showed up. Even upon leaving on December 15, [redacted], our bag was still missing, with the information suggesting it was in Miami. It's December 21, and I still have no updates or my luggage. I've contacted multiple people and agencies, but no one has been able to assist me. My confirmation number is [redacted], and my last name is A.

I need to cancel my flight due to the recent spike in Covid-19 cases in New York, especially with my two-year-old traveling with me. The policy requiring cancellations within 24 hours is unreasonable given the uncertainty surrounding the pandemic. It's frustrating to only receive credit for the flight with an expiration date, especially since I haven't traveled in over five years. This is my first attempt to travel in a long time, and now I'm unable to get a full refund due to the strict cancellation window.

On December 19th, my flight from Atlanta to Cleveland, Flight [redacted], was cancelled. The next available flight offered to me was on December 21st, which did not work for my schedule. I requested a refund from the representative but was only provided with a $50 voucher per passenger for the three individuals on the booking. The reservation number is OKK1FK. I am seeking a refund or compensation for the inconvenience caused by the cancelled flight. Thank you.

Subject: Refund Request for Multiple Flight Disruptions Dear Customer Service, I am writing to express my dissatisfaction with two recent incidents involving Spirit Airlines. The first event occurred on December 17, [redacted], when my flight from Cleveland to Miami (NK3159) was canceled. Despite numerous failed attempts to reach Spirit by phone, I managed to secure a replacement flight with American Airlines at a cost of $[redacted].41. Spirit customer service only offered a $30 refund, refusing to reimburse the additional expenses incurred. The second incident took place on November 19, during a canceled flight from Miami to Cleveland (NK3160) resulting in a switch to Delta Airlines for $[redacted].60. Although Spirit refunded part of the original ticket cost, they did not cover the difference for the Delta flights. Requesting a total reimbursement of $[redacted].94, covering the canceled flight expenses and additional costs for alternative flights. I have attached relevant documents for your reference. Best regards, Giancarlo Mari

On December 7th, I flew from LaGuardia Airport to Orlando Airport and requested wheelchair assistance. Unfortunately, one of the transport workers left my carry-on bag at the TSA counter. The TSA agent then delivered my bag to LaGuardia Airport's baggage claim department on the same day. However, despite them finding it, I have been waiting for over two weeks for my bag. I have called the LaGuardia Airport baggage claim department 34 times, but no one has returned my calls. I have a gate plane ticket for my baggage stored in the plane under code 0L9VJX. Although I filed a "Need Help with Your Bag" report and followed the QR code, I have had no results. This situation has been extremely frustrating for me, and I am seeking assistance to resolve it.

I had a negative experience with Spirit Airlines. Last October or November, I made a reservation for December. Unfortunately, one person from our group fell ill, so I canceled and rebooked. Despite trying for weeks, I encountered issues with the texting code for assistance and realized I wouldn't receive a refund or be able to rebook for the following year. Even with the help of my cousin, who frequently flies with Spirit, no progress was made. A year later, I received a notification about owing $69 for loyalty rewards I was unaware of. I recall possibly signing up in error while attempting to get my refund. Ultimately, we flew with Delta this year instead of Spirit. Spirit may claim to be budget-friendly, but I am disappointed to be out a substantial amount without even taking the flight. Despite expressing my confusion immediately after receiving the $69 charge notification, the responses I received were unhelpful. I will avoid flying with this unresponsive airline in the future.

I am disappointed that our flight from LAX to Chicago got changed from after 4 pm to 6:30 am. This shift will affect our hotel bookings and family plans for February 26. I am requesting complimentary carry-on baggage for my husband, Scott Goedert, for both our inbound and outbound flights. My confirmation code is XI63UG. Thank you. Eileen Goedert.

During my recent flight from Colombia to Florida, I encountered a frustrating situation at the baggage counter. Despite arriving 50 minutes before departure, I was informed that the baggage had already been closed, jeopardizing my boarding. I explained it was just dirty clothes and could be disposed of if necessary, but to no avail. After some miscommunication with the representatives, I was eventually directed to another counter, where I faced further delays and was eventually told I wouldn't be permitted to board due to insufficient time to clear customs. Subsequently, I was forced to rebook my flight for a hefty fee and lost crucial time at work and with my family. Learning that the flight may have been overbooked added to my frustration. The ordeal left me feeling powerless and disappointed, especially considering the repercussions it had on my plans and responsibilities.

Upon arrival at McCarran airport in Las Vegas, I encountered a troubling experience at the Spirit Airlines counter. Despite being in a wheelchair with two luggage bags, I was informed that I couldn't check in for an hour. This led to a series of challenges as I had to navigate moving my luggage and waiting due to my physical limitations. Regrettably, I experienced a distressing incident resulting in an inconvenience and embarrassment. As a regular flyer with Spirit Airlines, I am disheartened by the lack of customer service and empathy displayed. I am reaching out in hopes of understanding the compensation process moving forward.

I had to cancel a Spirit flight due to multiple flight time changes by the airline, causing our return flight to land after midnight, making it impossible for anyone to pick us up. My husband and I are seniors. I'm disappointed that Spirit no longer flies from the Florida airports I usually use to reach Hartford, CT. The confirmation number is JN7CYR, and the total amount including credit balance is $[redacted].52. I was informed I couldn't get a refund as the flight was booked using a previous credit. The original credit was due to flight time changes and layovers. I kindly request a full refund to my credit card as traveling long hours to an airport Spirit is operating from in Florida is not feasible. Your assistance is appreciated.

My son serving in the Navy is currently traveling back to Japan. He encountered a series of flight changes starting with Spirit flight # NK1079 from Atlanta to Ft. Lauderdale. Due to United canceling his connecting flight, he was rerouted to Miami via a shuttle bus to catch an American Airlines flight to Chicago O’Hare Airport. Unfortunately, his military camouflage bag checked in with Spirit in Atlanta is now missing, presumably still in Atlanta. Currently en route to Chicago, his baggage remains unaccounted for. His name is K.H. Roberts, and the Spirit Airline booking reference is U956NR. Departure from Atlanta was on 12-28-21 at 2:22 PM, slightly delayed from the initially scheduled 2:15 PM departure. For urgent assistance, kindly reach out to me, K.H.N. at [redacted] or via email at [redacted] Your prompt attention is greatly appreciated.

My flight is scheduled to depart in 2 hours, and I am currently waiting on hold with customer service with an estimated 40-minute wait time. I had originally booked a round trip ticket to Tampa. Unfortunately, my flight from DC to Tampa was cancelled, leading me to make alternative arrangements with a different airline. However, I have recently discovered that my return ticket has been cancelled, even though the flight itself is still operational and tickets are still being sold on the website. I urgently require my return ticket to be reinstated as I never initiated this cancellation. It is imperative that I make it back in time for work this evening.

I bought two airline tickets with Spirit Airlines in [redacted] which were later canceled due to the pandemic. The reservation codes for these tickets are XBQBUF and GDL6SZ. I received an email from Spirit stating that the tickets could be rebooked until December 31, [redacted]. When I tried to rebook the tickets on December 30, [redacted], I encountered issues on the website. Following a call to Spirit Airlines at 1-[redacted], I was instructed to leave my name for a callback. Eventually, I received a call back at midnight on December 31, [redacted]. Despite a long wait time, I spoke with a representative named Peter who informed me that the tickets had to be rebooked by December 30, [redacted]. I requested a refund, to which he mentioned cancelling the old tickets and providing a credit for rebooking. Although I received a cancellation confirmation, I did not receive an email confirming the credit for rebooking. I am seeking a refund for the ticket costs or the credited amount to rebook the trips.

I traveled on Spirit Flight [redacted] from DTW to LAS today, 1/01/[redacted], with my daughter seated in 6D and 6E. The passengers in the front seats did not keep their masks on during the flight despite repeated requests to the flight attendants. When I raised my concerns, the flight attendant asked them to wear masks while clearly pointing out it was me who had the issue. This made me uncomfortable, especially as I was traveling with a young child. I urge for stricter enforcement of mask rules on flights for everyone's safety, especially during the pandemic. Please ensure flight attendants address this issue promptly to protect passengers and their well-being. Flight crews play a critical role, and I appreciate their work, knowing firsthand the importance of essential services as I oversee healthcare for seniors in San Diego.

I was on flight AJZB7K from Las Vegas to Atlanta on December 31, [redacted], scheduled to depart at 5 PM. There was a delay due to a medical issue on board. Passengers were asked to step aside to let paramedics pass, then directed back inside the airport to wait again. A Spirit employee approached me in the boarding tunnel insisting I wear a mask, which I agreed to, but he lingered and behaved oddly. After an uncomfortable exchange, he called the police, and I was escorted to the ticket agency. I explained that I wasn't allowed on the plane due to the situation, but was only credited $68.38 out of my $[redacted].78 round-trip ticket. Despite requesting a full credit or refund, I was unable to resolve the issue at the airport and was advised to reach out to customer service.

I recently contacted Spirit Customer Service to modify my reservation and cancel my husband's flight. Despite receiving an incorrect confirmation code initially, Alex assisted me today and confirmed my flight along with another passenger, Joselyn Ortiz, who I do not know. I suspect an error made by the previous representative, Dwight, who may have mistakenly charged me for Ms. Ortiz's seat without my consent. This misunderstanding has left me feeling disappointed and misunderstood when addressing the issue with customer service. I am eagerly seeking a resolution, including the cancellation and refund for Ms. Ortiz's seat, to ensure my flight for 1/5/[redacted] remains intact. I have initiated this email correspondance to address the matter promptly and am hopeful for a swift resolution. Thank you for your attention to this matter.