Southwest Airlines Customer Service Issues

Arriving at BWI airport on Christmas Day for our flight to San Antonio was incredibly frustrating. After a two-hour journey, we secured long-term parking. Arriving two hours early, we were met with a lack of communication. Just 15 minutes before departure, we were informed there was no staff for our flight. The customer service representative seemed disinterested and unable to provide information. We received an email about the cancellation before they acknowledged it. When seeking options from another customer service representative, she was kind but couldn't ensure flights for both of us. Sadly, we returned home without our bags, which they claimed were bound for San Antonio. Despite the holiday, the experience was distressing. Not knowing the whereabouts of our luggage, which holds all our clothes, is troubling. Being stuck two hours away from the airport in lounge wear is not how we anticipated spending Christmas.

Our Southwest Airlines flight, number [redacted], scheduled for today, December 25th, [redacted], departing at 10:05 from MCO in Orlando to Dallas Love Field, TX, was unexpectedly cancelled. To my dismay, Southwest rebooked me for a different flight three days later without obtaining my consent. Neither do I desire that alternative flight nor wish to receive flight credits; I am firm in my right to a refund back to my credit card as mandated by the Department of Transportation in cases where Southwest cancels the flight. Both airport staff and the Southwest app and website advise contacting customer service by phone within 24 hours for a refund. Despite my many attempts to call since the cancellation at 10:30 a.m., I have been unable to connect with an available representative as nobody is responding.

My two minor children's flight has been canceled, and there is no adult present to accompany them. They are stranded at Houston (Hobby) Airport while everyone else is in CA. This is a genuine emergency, and urgent assistance is needed. The children are stuck at the airport on Christmas Day, and it is crucial to get them home. Please prioritize getting my kids on a flight to CA immediately, specifically to SNA airport. While we are prepared to make arrangements, Southwest is responsible for resolving this issue. If needed, we can consider traveling to San Diego airport or LAX, but we hope to avoid that if possible.

My flight from Denver to San Diego was canceled three times. My reservation number is 4OYLIY. I've just been rebooked on flight [redacted] that won't arrive until 11:50 tonight. I had to find another way to get there or I would have missed Christmas. I've been waiting on hold with customer service for hours. I would like a refund, not a credit transfer. Can you please confirm if I am eligible for a refund?

My teenage daughter was scheduled to fly from Albuquerque to Denver this evening, but her flight was delayed multiple times, then ultimately canceled. She was informed there are no flights until the 29th, leaving her devastated and in tears at the airport. I have been trying to reach Southwest Airlines to reschedule her flight, but the high call volume keeps resulting in disconnections after a few minutes on hold. It's crucial she arrives tomorrow due to not seeing her since August. She is experiencing severe anxiety and had an anxiety attack, causing further delays waiting for her luggage. If Southwest cannot accommodate her, I urgently request assistance in transferring her booking to another airline.

Our flight from Fort Lauderdale Airport to Atlanta on 12/24 was canceled after several hours of delays, leaving my partner and mother-in-law, who both require medication and medical supplies, stranded. Despite being offered $[redacted] Luv vouchers each as compensation, which is far less than others received, we had to pay over $[redacted] to secure flights back with Delta. Missing what could be our last Christmas with my grandmother due to Southwest's staffing issues was heartbreaking. Unlike Southwest, Delta was understanding and even upgraded our seats for free. Southwest's gate agent falsely claimed they couldn't book us on an earlier flight with any airline, while I witnessed another passenger being rebooked on an American Airlines flight. This lack of assistance and misinformation from Southwest is unacceptable. We are out of pocket and have lost valuable time with family. We are long-time Southwest customers, and this experience has been disappointing.

Hello, I require assistance with my flight issue. Today's flight cancellation led me to purchase a new flight for tomorrow since I couldn't utilize the credit from the previous cancellation. However, after purchasing the new flight, it debited my bank account but did not reflect on my booked flights or generate a confirmation email. Despite spending 3 hours on hold, sending an email, and attempting the automated service, I have not received any assistance. I am seeking help in securing my tomorrow's flight from Phoenix to Santa Ana. The details are: initial flight number [redacted], confirmation number 23ONNF, and rapid rewards number [redacted]1. Any aid provided would be greatly appreciated. Thank you for your assistance.

My teenage daughter was supposed to fly from Albuquerque to Denver this evening to spend Christmas with me, as we have not seen each other since August. Unfortunately, her flight has been delayed multiple times and eventually canceled due to a lack of crew. She was informed that there are no flights from ABQ to DEN until the **th. This news has left her devastated, and she is currently at the airport in tears. I am aware that Southwest is experiencing a high volume of calls, but I am becoming frustrated with being disconnected after a few minutes on hold. It is crucial for me to have my daughter here tomorrow, especially considering her anxiety issues. If re-booking with Southwest is not possible, I would appreciate assistance in moving her flight to a different airline. Thank you.

I reserved a flight from Columbus to Minneapolis for December 26 a month ago. Suddenly, in the early hours of the 26th, less than 12 hours before the flight, I was rescheduled for December 29 without my permission. I must be in Minneapolis by the morning of the 27th and find a 3-day change with such short notice completely unacceptable. I'm looking for Southwest to assist me in returning on time, whether by arranging a flight with them or compensating for a last-minute ticket on a different airline.

I had to cancel my flight from Syracuse to Austin and it was urgent. Currently, I'm driving from Syracuse to Austin via Cleveland, Columbus Ohio, Cincinnati, Louisville Kentucky, and Memphis. My family is with me. Could you please contact me on my number if there are any accommodations available from the airports mentioned above either now or early tomorrow morning to reach Austin, Texas? Thank you. Kindly call me back.

I faced difficulty canceling my flight during the Christmas holiday due to a technical issue on the website, which was impacted by an arctic blast. Despite multiple attempts over three days, I couldn't connect through the phone as the calls were cut off after a 2-hour hold. Visiting a ticket counter is not feasible due to the distance. Urgently need to cancel flight 4DR5LW scheduled for today, departing on 12/26. Being a single mom, I cannot afford to lose the money. The passengers are Stacy and Taryn, and I feel at a loss on how to proceed with this situation.

I wasn't informed by Southwest that my original flights were cancelled. I only discovered this by checking the flight status on the app. I saw I had been rebooked but couldn't find details. After a 2.5-hour wait, a rep confirmed my flight was canceled but I hadn't been rebooked. I couldn't find suitable flights on the west coast, so I had to buy more points to book a higher-priced flight that worked for me. I am seeking compensation for the inconvenience and assistance with rebooking.

I need assistance with my flight. Today's flight was cancelled, so I tried to rebook using the flight credit from the cancellation, but it wouldn't let me. I purchased a flight for tomorrow, the payment went through, but I didn't receive a confirmation email, and it's not showing in my booked flights. I have exhausted all attempts to contact customer service, including being on hold, emailing, and using the automated service. Can someone help me with my booking for tomorrow's flight from Phoenix to Santa Ana, or possibly another option? The original flight was number [redacted], with confirmation number 23ONNF, and my rapid rewards number is [redacted]1. I would greatly appreciate any assistance you can provide. Thank you.

I am traveling from Utah to Hawaii and plan to bring two surfboards in my board bag. They will weigh less than [redacted] lbs total. The tallest surfboard is approximately 9 feet tall. I understand there is a $75 fee for this, which I will include as part of my luggage allowance. I'm wondering if there are any additional restrictions, like height or weight limits, that I should be aware of before my trip. Thank you!

I am experiencing difficulty retrieving my luggage from Southwest Airlines. I missed my flight on Thursday, December 23, [redacted]. When I arrived in St. Louis, Missouri, my luggage was not available as the baggage department was closed. I visited the airport, where I was informed of a 4 to 5-hour wait. I am disabled due to a heart condition, and cannot stand for more than 15-20 minutes. My name is Lenora J., and I can be reached at [redacted]. I am currently in Rolla, Missouri, with my daughter, who is expecting a baby. I reside in Florida and am unable to purchase additional clothing. Please reach out to me promptly.

I've been attempting all day to cancel 2 flights departing tomorrow from AUS to BWI for Tina M. and Nikka M. as we are unwell with the stomach flu. Unfortunately, I haven't been able to reach the phone system due to constant busyness. Due to a burst pipe in my home during the freeze, everything is currently in disarray, making it impossible for me to locate my confirmation number. If possible, please contact me at [redacted].

I have just arrived in Tucson, AZ, and unfortunately, my luggage did not make it here with me. My confirmation number is 48X6MQ. In Denver, my flight to Tucson (Flight #[redacted]) was cancelled, and subsequent alternate flight [redacted] was also cancelled. The airline assured me they would send my luggage ahead to Tucson, but upon arrival, I discovered it was still in Denver. The baggage tags are [redacted], [redacted], and [redacted]. This situation has caused me significant inconvenience, as my essential items, including medication for Juvenile Rheumatoid Arthritis, Christmas gifts, and personal belongings, are in the missing luggage. Incurring extra costs for accommodation and food, along with the physical pain from my health condition, has made this experience very challenging. I kindly request assistance in locating and delivering our luggage to Tucson International Airport. Thank you for your prompt attention to this matter. - Seldyn S. and Dylln P.

I am concerned about potentially having my flight canceled this Friday, and I would like to reschedule it for the 3rd of January. My flight confirmation number is 235KCQ, and I am Charlie W. traveling from Salt Lake City (SLC) to Baltimore (BWI). I have been attempting to reach out but due to the high call volume, I have been unsuccessful in getting through. Kindly contact me at [redacted] to assist me with this matter. Wishing you all Merry Christmas and happy holidays. Thank you.

My flight scheduled for 12/28 at 7:10 am was canceled with reference code 2IU47P. I had booked a ticket under the "Wanna Get Away" fare. I am in need of rescheduling onto another flight at the earliest convenience. Due to the unexpected cancellation, I have incurred additional expenses for accommodations, food, and rental services for the extended stay. I am aware that Southwest Airlines has offered LUV vouchers of $[redacted] in comparable circumstances. I am hopeful that Southwest will provide a new flight arrangement and issue vouchers to all affected passengers who have faced flight cancellations.

Our flight was cancelled multiple times leading to long waits and inconvenience. My daughter, unable to endure another line due to health reasons, and I had to buy tickets from another airline to return home for work. Southwest Airlines' phone line has been constantly busy, making it impossible to contact them. Additionally, our baggage, checked in on 12/25, is currently missing. We have spent a significant amount on necessities and transportation due to these disruptions, and we are seeking compensation for these expenses as well as a refund for the cancelled flight. If our lost luggage cannot be located, we also request compensation for that.