Snapchat Customer Service Issues

Hello Snapchat Team, I deactivated my account on 8/10/[redacted] and have been unable to log back in due to an incorrect password error. Despite confirming that my password is correct and stored on Google Cloud, I continue to encounter issues. I visited the Snapchat office in Dubai to file a complaint but have yet to receive a response. Resetting my password via email has been unsuccessful, stating that the email address is invalid, although attempting to create a new account using the same email indicates it is already in use. I have made multiple attempts to contact support without success. Please assist me in reactivating my account promptly as it is essential to me. It has not been a month since deactivation, and I urge you to address this matter expediently. Account Email: [redacted] Username: iqraagulzar Password: Tafseerahmad I have attached screenshots of the login error and proof of my stored password on Google Cloud for your reference. Thank you.

Hello, I would appreciate it if someone could assist me with this matter. I can supply all necessary information to support my claim that this account is associated with my registered shoe and drinks company. I recently posted a story about Magnum Tonic Wine, a product I distribute via my Instagram account, which I have maintained for over six years. Prior to this, I had an account named Peterwellz22. I have always adhered to the terms and conditions and have a long history of business contacts, family, and friends on this account. I am open to having my account continuously monitored to demonstrate its legitimacy. I am willing to provide any details required, such as company information and Instagram specifics. I understand your platform is AI-based, and I may have erred by using certain emojis. I am hopeful that someone will respond to address this matter promptly. Thank you.

Hello Snapchat Support. I am reaching out regarding an issue with accessing my Snapchat account. Tonight, I attempted to change my password from "Karpyshyn13!" to a new one. After logging out, I was unable to log back in using the new password. The challenge lies in the fact that my cellphone number is not linked to my account and my connected email is no longer in use. Despite reaching out to Snapchat Help, I was informed that due to safety reasons, retrieving my account might not be possible. I have had my account since around February [redacted] and it holds cherished memories, photos, and messages that I fear losing. I am willing to provide any necessary information such as past passwords or my friends list to regain access to my account. Communication through Snapchat has been important to me, and I am eager to recover my account for the sentimental value it holds.

I'm having trouble accessing my Snapchat account because my email address has been deactivated. I've already contacted the company, but they informed me that they can't assist in recovering the account. All I need is to update the email address so I can continue using my Snapchat. Despite multiple attempts to access my account and reaching out for help, I haven't been able to resolve the issue. I've searched for a contact number to address these problems, but haven't been successful. It's been a frustrating experience so far. My main goal is to regain access to my account.

After briefly logging out of my Snapchat account, I encountered an issue where I am unable to log back in. An error message states that my access has been temporarily disabled due to multiple failed login attempts or suspicious activity. I attempted to create a new account only to face the same problem. I urgently need access to my original account as it holds invaluable pictures of my late grandmother that I must retrieve.

My response to my previous message didn't address any of my concerns. As my account has been banned, I require concrete evidence of the violations on Snapchat by the account @laaaninen. Without clear proof or reasons for the ban, I will escalate this matter to higher authorities. My ban seems unwarranted, and it's essential to understand why. Two employees alleged I breached the terms of service or community guidelines, which I firmly deny. As I haven't violated any rules, I earnestly request an immediate unban. My account holds valuable memories and nearly a [redacted]-day streak that I cherish. Please investigate thoroughly to verify my innocence. My account has been active since [redacted], and I'm seeking a prompt unban for @laaaninen. --- Hello, I own the account @laaaninen, and I apologize for the repetitive messages, but I desperately need assistance to regain access to my Snapchat account. After purchasing a new iPhone, I encountered issues accessing my account. Snapchat is a crucial app for me, and losing access is distressing. I have never breached any terms of service on Snapchat and value the app greatly. All my memories are stored on this account, and it's my primary means of communication with friends. The imposed ban has affected me deeply, and I implore the Snapchat team to reconsider and lift the ban, allowing me to reconnect with loved ones and maintain my streaks. Your understanding and swift resolution are greatly appreciated. --- I'm frustrated with the lack of response from your support team regarding my locked account. The ban occurred unjustly after I logged into Snapchat on a device I recently purchased. The prior owner's ban shouldn't reflect on me, as I acquired the phone legally. I have a clean record on Snapchat and have used the platform since [redacted] without incident. Urgent attention is needed to rectify this situation promptly. Losing access to my account, which holds precious memories, is distressing. Please review the situation immediately to lift the unwarranted ban and restore my access.

Yesterday, I purchased a used iPhone from a marketplace and set it up with all my apps. Shortly after using Snapchat, I was logged out and informed of a temporary ban. Following the unlock process, I was notified that my account had been permanently locked for violating Snapchat's terms of service. I have never breached any of Snapchat's guidelines and have been using the same account since [redacted], with valuable memories stored in it, including a nearly [redacted]-day streak with a friend. I kindly request assistance in resolving this unjust ban. Thank you. -V

On November 28th, my account was banned permanently. I received notice that it was due to a violation of community guidelines, but I believe this is an error. I thoroughly reviewed the Community Guidelines and am confident I did not breach any policies, including those related to harassment, inappropriate content, illegal activities, terrorism, or unauthorized apps. Not only is my account inaccessible, but my device has also been restricted, preventing me from creating a new account using my previous number or email. After managing to set up a new account, it was instantaneously banned upon my first login. This situation must be a misunderstanding, and I am requesting the restoration of my account access. Kindly lift the ban on my account or grant me the ability to establish a new account.

This morning, I discovered that my account had been signed out due to a potential security breach. I received a notification urging me to reset my password for safety. However, when I tried to reset it using the email associated with my account, the system flagged it as invalid. I have screenshots of the email correspondence referencing my account username "ty_cg27," which confirms that I am using the correct email. The best way to reach me is through the same email linked to my account. Thank you for your assistance.

Three days ago, my Snapchat account @babyboyfive was hacked, and now it shows that my account is permanently locked. I urgently need my account back because it holds the only memories I have left of my deceased parents, who recently passed away in a car accident. I have no family left, and retrieving my videos and pictures of my parents is all I have. I did not do anything to warrant being permanently locked out, and I find it extremely unfair.

My account got banned for “violating the community guidelines.” I've been using Snapchat since I was 14 to capture some of the wildest moments in my life. With this ban, I've lost numerous memories, especially the ones of my late brother who passed away last year. We have very few photos together as it is, and now, with my account being banned, I have no photos left to remember him.

Hello, I recently acquired a new phone number, and I am having trouble logging into my Snapchat account. The system is asking for a verification code that is being sent to my old phone number, which is no longer in use. I did not set up 2-step verification on my account and am uncertain how this feature got activated. I have access to the email linked to the account and the old phone number, which I cannot retrieve. I am seeking assistance to regain access to my account, as it holds memories dating back to [redacted]. Thank you for your attention to this matter. Snapchat.

I am frustrated with the automated responses I've been receiving. It is mentally exhausting not knowing why my account is locked. I first encountered this issue on Friday, 09/12/[redacted], around 3:30 PM when trying to access Snapchat on my lunch break. The message simply stated my account was closed without any explanation. Despite following the provided link to unlock my account, I was still left without access and still clueless about the reason behind it. After 7 years of using Snapchat without any violations, I can only assume it's a system error or hacking incident. I cherish the memories stored on the app, including those of late family members and pets, and it is heartbreaking to think they might be lost. I have never received any warnings before, so this sudden lockout has left me bewildered. I am desperate for assistance as all my attempts to resolve this issue independently have been futile. A direct hotline would have been helpful in such situations. I hope for a prompt and positive resolution, as the thought of losing access to cherished memories during this holiday season is extremely distressing. I am anxiously awaiting a favorable outcome.

Hello Team Snapchat, My Snapchat account has been permanently banned for an unknown reason. I am a 17-year-old boy who has cherished this account for a long time. I used it to connect with friends and capture precious memories, which are now lost. I have never used third-party apps or violated any terms of service. Snapchat is a vital communication tool for me and has helped me make new friends. I have tried numerous ways to contact support, including emails and Twitter, but have had no success. I kindly request your assistance in recovering my account with the username "tylervose." I am hopeful that you can help me regain access. Thank you, Tyler Vose

On Sunday, December 11, I deleted the Snapchat app from my phone due to a bug preventing me from adding or removing friends. Despite reporting the issue multiple times and updating the app, the problem persisted. Following a friend's advice, I tried to fix it by reinstalling the app and logging back in. However, this led to my account being temporarily locked. Despite following the unlock instructions, I encountered a loading loop and could not access my account. After reaching out to Snap Support and Twitter for help, I received the same response, and now my account has been permanently locked. I have never violated any terms, used third-party apps, and Snapchat was my favorite app with years' worth of memories and cherished chats. I am desperate to regain access to my old account.

I used to have a public profile with over 6.7k subscribers. Suddenly, the profile disappeared, and I am unable to access it or create a new one. When attempting to create a new profile, the system says I already have one. Additionally, my name/username doesn't display when I post a Spotlight. I need assistance resolving this issue. Kindly delete my old public profile so I can create a new one. Thank you.

J'ai entré accidentellement une mauvaise adresse e-mail et maintenant je ne me souviens plus de la bonne. J'ai perdu mon mot de passe pour mon ancien compte qui était connecté mais dont je suis maintenant déconnecté. Mon nom d'utilisateur est brachinmaeva38 et j'ai des données importantes que je souhaite récupérer. Je suis prêt à fournir toute preuve nécessaire pour prouver que c'est bien mon compte. Merci de me contacter, je compte sur votre compréhension et espère que vous pourrez m'aider. Le compte a été créé en [redacted] ou [redacted], et le numéro associé était normalement le [redacted], mais il a changé. Veuillez vérifier, mon adresse e-mail était précédemment liée à ce compte.

My account has been permanently banned, and I am unable to create a new one. Despite not violating any rules, my account was reported out of frustration for not responding to a person. Customer service claims I engaged in illegal activity on my Snapchat, which is completely false. I have tried to appeal and even make a new account, but my phone is now blocked entirely. I'm at a loss after multiple unsuccessful attempts to reach someone for assistance. The lack of evidence provided by Snapchat does not align with the reasons given for the ban. Their responses have been unhelpful and they insist I must have committed an offense, which I have not.

Hello, I have unfortunately been permanently banned from my account for reasons unknown to me. I have lost access to 5 years' worth of photos which is very disheartening. I kindly request assistance in unlocking my account as I believe this action was taken unfairly without any prior notice. I am eager to engage with a customer service representative to regain access to my Snapchat account. My username is laurenfreitag12. Thank you for your attention to this matter.

We had an [redacted]-day streak that we maintained diligently for years, totaling over [redacted] days. Suddenly, without any warning, our streak disappeared, resetting back to 3. None of us noticed any timer indication. Please restore our previous snap streak. Otherwise, my friend and I are considering deleting this app and spreading the word about this issue. I will continue to reach out until this problem is resolved.