Snapchat Customer Service Issues

Hello, I am experiencing an issue with my account "L_montana7" being locked without clear reasons provided. I am not involved in spamming or posting offensive content. My posts mostly consist of personal pictures. The sudden permanent lock has led to me losing access to memories I have cherished for 8 years, including sentimental videos of friends who have passed away. This situation is impacting my mental well-being as these memories are irreplaceable. I suspect a possible hack since I lack two-factor authentication and noticed unusual logouts. If there were any violations of terms, it was not intentional on my part but due to a compromised account. While I understand if Snapchat needs to enforce security measures, I urgently seek assistance in retrieving my account to preserve these precious memories. I kindly request direct human support to resolve this matter, as automated responses have been unhelpful.

Hello. I'm having trouble accessing my account, L_montana7. It seems to have been locked for reasons I'm unsure about. I typically only share pictures of myself and do not post any offensive content. I wish I was given a warning before the account was permanently locked as I have sentimental memories stored there for the past 8 years, including videos of friends who have passed away. This has been impacting my mental health as I am unable to retrieve those memories. Additionally, I suspect my account may have been hacked since I noticed unusual logouts and lack of two-factor authentication. If there were any violations of terms and conditions, it was likely due to the compromise of my account. I understand if Snapchat needs to lock the account, but I kindly request access to save my cherished memories.

Hello, I am in desperate need of assistance. Despite reaching out to Snapchat Support, I have not received help. I am persistent in achieving my goals and now I turn to you as my last hope. Please unlock my Snapchat account. The impact of the pandemic has been heavy on my life. I am an essential worker caring for my one-year-old child and terminally ill mother. Losing access to my Snapchat means losing precious memories of both my loved ones, particularly my mother and daughter. Reflecting on those memories brought comfort during this challenging time. Losing my grandma to the pandemic and having to concentrate on caring for my mom has placed a significant strain on me. I find solace in revisiting past memories of happier and carefree times. Managing as a full-time caregiver for my mom and a young parent is already tough. Additionally, I used Snapchat to document my mental health journey, including struggles with self-harm and suicidal thoughts. Unfortunately, all these memories are inaccessible due to my account being locked after a friend logged in on their device. This week has been exceptionally harrowing, and the loss of my Snapchat account has only exacerbated my emotional turmoil. Reconnecting with friends on Snapchat was a lifeline after leaving school due to pregnancy and taking care of my mother. As a dedicated long-time user, I urge you to empathize with my situation and assist in restoring access to my account. Losing my cherished memories and connection to friends has been devastating. I would appreciate any help in recovering my account during these challenging times. Warm regards, Ellie-Leigh

Dear Team Snapchat, I am extremely upset to discover that my Snapchat account, which I have had for over 5 years, has been permanently deactivated. I have not been actively using my account recently, but I have always been a loyal user who has never violated any terms or agreements. I received an email informing me of the deactivation without any prior warning or explanation of what I supposedly did wrong. I am distressed because I have valuable memories stored on the app, some of which are of loved ones who have passed away. I am reaching out for guidance on how I can recover my account as I believe this action is unjust, especially considering my long history as a dedicated user. I never anticipated losing access to my account and the cherished memories within it. Due to a recent car accident that left me with injuries, I was unable to contact you sooner. Thank you for your assistance. Sincerely, M.Z. SC: MZ_killuminati

Hello Team Snapchat, I am extremely upset to discover that my Snapchat account of over 5 years has been permanently deactivated. Despite not using the account actively recently, I have always been a loyal user and abided by the terms and conditions. I never received any warnings or notifications of any violations before my account was deleted. I am devastated to lose all the treasured memories stored on the platform, especially memories of loved ones who have passed away. I trusted Snapchat to keep these memories safe for over five years without any issues. I am seeking guidance on how to recover my account as I find it unfair to lose it without any prior notice. Due to a recent car accident, I was unable to reach out earlier and have documentation to support this. Thank you for your assistance. -Mohammed Z. SC: MZ_killuminati

I am experiencing difficulties signing into my Snapchat account. This issue began on October 19, [redacted]. Upon opening the Snapchat app, I receive a message stating that the version of Snapchat I am using is no longer supported, but this message only appears when trying to access my specific account, not when logging into other accounts. I suspect this may be due to previously logging into my account on a friend's device with a newer version of Snapchat. Despite being able to log into other accounts on my device, I am unable to access mine. As my account contains important and sensitive information, creating a new account is not an ideal solution for me. I appreciate any assistance you can provide in resolving this matter. Thank you for your attention to this issue.

My account has been permanently locked, and I understand the situation, but I feel it's unjust. My brother's account has been banned, and he's prohibited from creating new accounts. Although I agree with his ban, he attempted to bypass it by creating a new account on my phone. I informed him this wouldn't work, as his ban applies to his information. Despite this warning, he persisted, unsuccessfully. Due to his actions, my account got locked permanently, even though I never violated Snapchat's Terms of Service or Community Guidelines. I would truly appreciate any assistance in unlocking my account, as I have many important photos that I don't want to lose. Thank you.

My Snapchat account was permanently locked about 2-3 weeks ago, username @veeruska2008. The reason was possibly due to spamming stickers with my best friend, which I didn't know was against the rules. I've tried contacting Snapchat multiple times, but the responses haven't been helpful. I am of the appropriate age for Snapchat use and promise not to repeat this behavior. I really need the account to connect with new friends at my new school and also have many memories stored there. I hope you can unlock it for me, as I've seen others successfully regain access to their locked accounts. Your help in this matter would be greatly appreciated. Thank you.

I encountered an issue on Snapchat where my messages wouldn't send. I attempted to log out and back in, but was met with a temporary lockout. Creating a new account didn't resolve the problem either, as I kept getting logged out immediately after logging in. I don't have any third-party apps or plugins installed. I need this matter resolved promptly, as I am considering taking legal action if not addressed effectively.

I'm not sure if I've done something wrong, but it seems like my posts are being monitored. I'm having difficulty posting videos and sending messages - they don't load, even the ones in my memories. It's not an internet connection issue as I've tried on various 4G and Wi-Fi networks.

My name is Ben, and I have been an avid Snapchat user for over 6 years. It has been my favorite social media platform where I have connected with friends from around the globe. Recently, I encountered an issue when I tried to log in and discovered my account was deleted. Despite reaching out to Snapchat support and suspecting hacking initially, I was devastated to learn that my account was permanently removed due to a violation of terms and conditions. This news was heartbreaking as I had cherished memories, including photos of loved ones who have passed away. The inability to retrieve these photos has left me feeling very sad. I hope for assistance in recovering my account and precious photos. Thank you. Ben P. @ben559prusa [redacted]

People with disabilities face discrimination and require inclusive Bitmoji options for their life-saving equipment. It has been disheartening to see Bitmoji updates that lack representation for individuals with disabilities. As someone with significant autoimmune conditions and chronic illnesses, the absence of options like wheelchairs, hearing devices, ASL clothing, canes, IVs, feeding tubes, and ribbon pins is troubling. Personalized customization is crucial for those proud of their uniqueness and the devices that support them. It is not about trendy clothes, but about feeling acknowledged and included. Enhancing Bitmoji with a variety of accommodating features would not only reflect the diversity of users but also foster a sense of pride and security. Failure to address these needs not only alienates users like myself but goes against the principles of inclusivity and respect. We are a community that advocates for our rights and expects to be heard and represented. I urge Snapchat to prioritize these essential updates to demonstrate genuine consideration for the diverse user base.

In April [redacted], my Snapchat account was permanently locked right after I got a new phone. Despite contacting Snapchat support multiple times, they keep sending me the same unhelpful email stating they can't assist me. I'm certain I haven't violated any of Snapchat's guidelines. I've tried all troubleshooting steps like restarting my phone and updating the app, to no avail. I even attempted creating a new account with different contact details but was unsuccessful. Occasionally, I manage to log in for a brief period before getting kicked out for another 24 hours. This cycle has now decreased to every 12 hours, which is incredibly frustrating. I've exhausted my options with Snapchat support, and they haven't provided any solutions. I'm at a loss and would appreciate any insight or help you could offer regarding this matter. Thank you and I eagerly await your prompt response.

Hello, I am seeking assistance in recovering my Snapchat account or creating a new one. After being in a year-and-a-half relationship with a boy who was violent and controlling, I discovered that his Snapchat account had been banned. When he attempted to log into his account on my phone, it resulted in my account being banned as well. It seems this was a deliberate act on his part to prevent me from using Snapchat. The loss of my account has been difficult as I have been unable to retrieve my memories. Despite my efforts to unlock the account, it only stays unlocked for a brief period before being locked again. The impact of the relationship and his actions have taken a toll on my mental health, leading to the loss of friends and restriction from seeing my family. Any assistance in restoring my account would be greatly appreciated. Thank you. Warm regards, Ellie-Leigh

I am in disbelief that my account was suspended for a post made by someone else while my phone was in their possession. In Washington where I reside, marijuana is legal, and the post was about that. Snapchat is the primary app I use, and losing access to it means losing precious memories. It's unjust to penalize me for something legal in my state. Guidelines should be more considerate, especially as marijuana legalization grows. Please reinstate my account promptly without citing generic guidelines. I am prepared to escalate this matter by reaching out to @princess_tt26 persistently until it's resolved.

I'm currently locked out of my Snapchat account because of the two-step verification process. Unfortunately, the system is linked to my old phone number, which I no longer have. Now, with my new phone, I can't access my account. I've had this account for a decade and hold important and sentimental memories on it. Recreating it is not an option for me.

My Snapchat account was hacked, and I lost access to all my photos and videos. I found out because I was logged out unexpectedly, and now I can't create a new account because my username is still in use. I haven't received any assistance from Snapchat, and I'm unable to recover my account.

Good evening, I need to inform you that my account was connected to either [redacted] or [redacted] It may have been linked to [redacted], though I am unsure about this. The account had saved login details that were recently tested. I suspect my account may be compromised, and I urgently need assistance to regain access. To verify my identity, I am willing to provide a screenshot of my driver's license, a screenshot of the password used at that time, account settings, and other supporting evidence of my activity. I have previously interacted with Snapchat support via emails and can share those conversations. Additionally, I can provide details of my snap streaks, including one with a length of [redacted] and another with [redacted], along with the usernames involved. I have submitted multiple tickets without useful responses, attempted reaching out on Twitter with no success, and discovered that phone support is unavailable. It is crucial for me to regain access to my account due to important connections, saved pictures, and lengthy snap streaks that are significant to me. Your prompt assistance in resolving this issue is greatly appreciated. Please advise on the necessary steps to proceed. I value the information, friendships, and streaks connected to my account. Your help in resolving this matter promptly is essential. Thank you for your attention. Sincerely, Dylan

I've encountered an issue with Snapchat blacklisting my phone's IMEI, specifically [redacted][redacted]. Upon setting up my new iPhone 13 Pro Max, I've faced continual account blocks upon logging in. Even creating a new account results in immediate blocking within minutes. This problem is frustrating as I cannot easily replace the phone. I urgently need to resolve this matter, especially as I have an upcoming vacation where I rely on using Snapchat on this device. Your prompt assistance would be greatly appreciated.

I need help accessing my original Snapchat account madisonpaige724. I have been trying to log in but can't remember the password. I have created several new accounts but prefer to use my original one. I recently switched phones and got a new number, so when I tried to reset the password, the verification code was sent to my old number, which I no longer have. My old number is [redacted]. I really need to recover my password to access my new account and reconnect with everyone. Thank you for your assistance and God bless you.