Sling TV Customer Service Issues

I recently started a one-month $10 trial with SlingTV, and I must say I am disappointed with the streaming video quality. It feels like I'm watching standard definition TV with an antenna from [redacted] - pixilated and unclear, especially during sports events like ESPN's Monday Night Football. Surprisingly, the commercials come through crystal clear. For the price, I expected better quality from SlingTV to convince me to continue beyond the trial month. The main issue I would like fixed is the clarity of the programming stream. In comparison, we have no problems with clarity or buffering when streaming Netflix, Prime, Disney, AppleTV, Hulu, or HBOMax.

I was charged $51.00 by Sling, even though I haven't used the service in almost two months. I had previously informed them that I wanted to cancel. The money they took was meant for my daughter's Christmas gift, which I can no longer afford. I kindly request a refund since I have not utilized Sling for a while and had already discussed canceling with them some time ago.

I received the AirTV2 from AirTV.net about a week ago for $99.99. It was supposed to come with a promo code, but the code provided did not work. The paper with the code mentioned it needed to be redeemed by 12/31/20. I recall the salesperson mentioning a $25 off coupon upon purchase. The promo code is AIRKXS46WWKWPSXGZ, and the device serial number is R5KWMF18756K. I would appreciate it if you could honor the offer. Should I return the unit to you?

Good afternoon. My name is Martha Y., and I reside in New York City but am currently in Colombia. I would like to cancel my Sling TV service since I do not use it and cannot access it here. Kindly assist in canceling the service. Thank you.

Recently, we have been experiencing issues with the recordings of Fox News programs on our DVR service. Since mid-December, the recordings have been cutting out frequently, making it impossible to watch them fully without interruptions. Additionally, the closed captions for Fox News shows have become difficult to read. It is frustrating that whenever the recording cuts out, it rewinds to the beginning, repeating the same issue. We are very disappointed as customers, as this is not the service we expected when we paid for DVR access.

Since signing up for Sling, we have been experiencing occasional frustrations. Despite having a strong home WIFI network with high speed ([redacted] Mbps), we encounter freezing or dropped streaming sessions. Loading times are typically lengthy, exceeding 30 seconds, and the service often appears unavailable with error messages on the TV screen. Could these issues be due to server problems on your side? Would updating the software, such as re-installing the app, potentially resolve these difficulties?

I recently spent 40 minutes on the phone with a Sling representative, and the experience was unpleasant. Despite cancelling my subscription on November 3, [redacted], I received a "welcome back" email on November 13, and noticed charges on both November 13 and December 15 on December 16. Upon cancelling again, I was informed my account wasn't actually cancelled on November 3, even though I received an email confirmation. Despite explaining this during the call, the representative transferred me to a manager who was rude, interrupted me, and refused to refund the November 13 charge, only making an exception for December. The call abruptly ended when I inquired about how the account was renewed without my confirmation. If this isn't resolved, I will dispute the charges with my bank. The customer service was disrespectful and unhelpful, and I expect a refund for both November and December charges due to my timely cancellation in November.

I registered for a trial subscription yesterday, and now, 36 hours later, I am struggling to cancel it. Instead of a straightforward cancellation process, I was directed to a chat bot and informed that I might have to wait around 10 minutes to speak with a customer service representative. The chat bot responses were slow, so I reached out to them on Twitter. Following advice from another user who had complained, I attempted to call customer service. As I was on hold, the chat bot eventually connected me to a customer service representative, and I was able to promptly request the cancellation.

I recently installed a new Roku stick on my Samsung smart TV. Prior to this, I had a subscription to Sling Blue in order to watch MSNBC live. However, after the installation, I can no longer access MSNBC; the home screen is different from what I am subscribed to. I have checked my Roku account, which directed me to contact Sling directly for assistance. I am feeling desperate as MSNBC is crucial for me, and if this issue persists, I am considering canceling my Sling subscription. Any help would be greatly appreciated.

I previously had Sling in [redacted], possibly using the email [redacted] I recently signed up again on my Roku device using the email [redacted] I was charged $35 but now I can't access the account on my Roku or phone app with either email. I tried contacting support through chat, but they are asking me to sign up for a new service costing $1 to join and then $46 a month to get help with the issue. This has been a frustrating experience both in terms of time and money. I request that all my information be removed from your system, and I would like a full refund of the $35 I paid less than an hour ago since I couldn't even watch your channel once. I feel I have been charged without receiving the service. Once the refund is issued and all accounts linked to the provided emails are deleted, I will consider the matter resolved. If this is not done, I will escalate this issue to the Better Business Bureau. Thank you.

I am a paying customer of Sling TV and I am becoming frustrated with the constant spinning of the red circle on my screen despite having a strong 236mbps connection and no other devices using the network. It interrupts my viewing experience, forcing me to exit and re-enter the program, sometimes causing me to miss parts of shows. This is especially aggravating during live news broadcasts where I can't rewind to catch up. I urge Sling TV to address and resolve this issue as I am considering switching to other live TV streaming services despite the potential increase in cost. I am very disappointed with this ongoing problem.

In May, I signed up for access to ESPN3 to watch the NBA Playoffs without any issues. However, upon my renewal on June 11, where my subscription auto-renewed through PayPal, I lost access to the channel. While attempting to make changes in June, I thought I was adding MSNBC but ended up losing access to ESPN3. Although the chat support resolved the issue that night, I am currently experiencing difficulties accessing ESPN3 again, especially with an important game coming up. My TV now indicates I don't have Sling access. Unsure of what to do, I am considering uninstalling and reinstalling the app. I need guidance on the proper subscription plan that includes MSNBC and ESPN3 for the immediate future, as both playoff games and news are essential for me right now.

I am having trouble connecting my new AirTV2 to my TV. After installing the mobile app, it only seems to work near the router, which cannot be moved. The on-screen message states there is an issue with the server, but my internet connection is working fine with all other devices in my home. Previously, I had no issues watching TV until I switched from the old AirTV to the new AirTV2. If I place the AirTV2 near the router, I would need a 50-foot cable to connect it to the TV. Currently, I can only watch Netflix on the old box, not Sling or AirTV. I have tried various support options, including FAQs and the Chat Bot, with no success. I also attempted to contact support via phone without luck. It's been four days now without TV, and I am hoping to either get a new compatible box, a long cable, or even a new TV that works with the AirTV2.

I have already canceled my account. I canceled my cable subscription and switched to your service specifically to watch college football on various channels like ABC, CBS, NBC, ESPN, and Fox, including the Longhorn Network. However, after four weeks, I still do not have access to ABC and ESPN, which showcase more Texas games than the Longhorn Network. Due to this inconvenience, I have decided to switch to Fubo. I tried to seek assistance through the chat feature, but despite waiting for 20 minutes, I kept receiving automated responses indicating a 20-minute wait time. Your service quality needs improvement.

I would like to cancel my account promptly. I have not utilized the service as I am always placed on hold for a long time whenever I try to call. I signed up for football, and since I haven't used it in the two weeks I've had it, I only wish to cancel. Kindly refund any charges incurred on my account. My details are: Lula M. Short, [redacted] Fifer Road, Brooksville, MS [redacted]. Please call me at [redacted] or [redacted] (if unavailable due to driving or work). I'm requesting a full refund and to halt any future payments. I haven't been able to log in even once. Please cancel and refund promptly.

I selected the 50% off option, Sling Blue, to access Fox Channels for the World Series, as I am a Phillies fan. Despite confirming that Sling Blue included these channels to watch the games, upon logging in, instead of the baseball game, wrestling was playing. Furthermore, trying to use the Fox Sports app with my Sling ID showed an error message stating the game was not available through my provider. I promptly canceled the service within minutes of subscribing and request a refund due to the inaccurate channel lineup advertised. I paid for the service specifically to watch the World Series, which unfortunately was not possible.

It seems like there is a major outage ongoing with Slingtv right now, impacting all subscribers. The typical troubleshooting steps aren't resolving the issue. Slingtv has assured that their engineers are addressing the problem, but it has already been almost 2 hours. Many are left wondering how much longer it will take to fix. Will it be resolved in a few more hours, by tomorrow, or will it stretch on for days? This timing couldn't be worse with the upcoming election day tomorrow.

For the past four days, I've been unable to access the Sling app through Xfinity Flex to watch it on my TV. Every time I try to open the app, I keep getting a 12-25 error code that just keeps refreshing. I've reached out to Sling's help chat daily, sometimes even twice a day, to check for any progress, but all they keep saying is that they've escalated the issue to their engineering team and to use other devices in the meantime. Despite all the troubleshooting with both Sling and Xfinity, nothing has been resolved yet. Xfinity confirms no issues with the physical device, and there are no other apps malfunctioning. My main requests are to fix the problem and to be reimbursed for the disrupted days of service.

I signed up for the Sling trial in October, but I canceled my account after the trial ended. Despite not using the service, I was charged $90 for November, and now another $80. I am currently traveling in Europe and I am unable to contact Sling through regular means. I will return to the US in two weeks. Please assist in resolving this matter. The account is under: [redacted]

I recently renewed my Sling subscription yesterday and made the payment using my credit card. However, when I tried to access it on my TV, the only options I saw were to order a new subscription or restart my old one. I am looking for the Sling Blue package along with the additional $11 sports package that I signed up for yesterday. The initial cost is supposed to be $31 for the first month and then automatically renew at $51. I expected to be able to sign in directly without having to go through the process of purchasing a new package as prompted.