Sky Customer Service Issues

At [redacted] Fulton Avenue, there are four residents living in different units. I recently received COVID tests from the post office and distributed them among the residents in the main house and two apartments. My mother-in-law, J. Powell, is currently at the address trying to get a tablet for Apartment B. I encountered an issue while trying to get a tablet as I am in the system but was denied. Despite applying for disability and being on food stamps, we are facing financial difficulties. I have been struggling with various companies for over three years without any progress. The National Verifier suggested uploading my food stamp card, but it was rejected because my name on the card is incorrect (Kick instead of Pal). I am seeking assistance to resolve this issue and obtain the tablet. Please contact me at your earliest convenience. Thank you.

I have received two emails regarding the issues with my £25 monthly fee not being collected, dated on 11/19/[redacted] and 11/27/[redacted]. My account number is [redacted]89. I've included the emails below. Please reach out to me at Tel 01[redacted]69 or [redacted] for further assistance. Contact information provided for clarification: Tel: 01[redacted]69 Email: [redacted] Thank you, Jean R. Sky, Regarding the email sent on 11/18/[redacted], I am puzzled by the failure to collect the £25 from my bank account despite no changes in my banking details and sufficient funds available. Kindly respond via email or telephone promptly to resolve this matter. Best regards, Peter Sky, Sending a reminder about the payment that was due on 11/19/[redacted]. Please confirm the collection or notify me of any issues. Thank you, Peter

Good morning. I believe there may have been a misunderstanding as we have had around 20 service calls and the issue has still not been resolved. Unfortunately, during one of the visits, the engineer accidentally damaged my wife's laptop. Despite attempting to file a claim for the damaged laptop, we were informed that it could not be replaced as the engineer denied being responsible. This has left us without a functioning laptop, which is essential for us to stay connected with our family. Given our circumstances as individuals with disabilities who rely on technology for communication, it would be greatly appreciated if Sky could consider assisting with the replacement of the laptop. Thank you. M P Seare.

Subject: Urgent Attention Needed Regarding Account [redacted] Dear Customer Service Team, I am writing to bring to your attention the ongoing issues I have been facing for the past eleven weeks. I believe all the necessary details are on file, but I am more than willing to provide them again upon request. I am deeply disappointed with the level of service I have received, especially considering that payment has been taken for a service that has not been provided. This email serves as a formal complaint, and I urge you to address and resolve this matter promptly. I kindly ask for a response to acknowledge receipt of this email and hope to hear back from you with a satisfactory resolution. Thank you for your attention to this matter. Sincerely, Allan Holley

I am experiencing issues with one of my services, having spent a significant amount of time on my mobile due to the lack of a house phone. I have already topped up twice because of the extended wait times with Sky's customer service line. I was on hold for 2 1/2 hours listening to music before being disconnected. The agents I spoke to acknowledged the fault and assured me of a callback, but I have yet to receive one. Please resolve this issue promptly and ensure I am not charged for a service I have been unable to use.

I recently had my phone from Sky Mobile stolen a week ago. The person who took it will not return it. I would like to cancel my service with you because I cannot retrieve the phone. My name is Donald Rumsey, and my account number is [redacted]. Please deactivate the phone to prevent any misuse and charges. Thank you.

I received my free government Sky tablet in the mail, but unfortunately, the screen was shattered upon arrival. I had been looking forward to getting my device, but it was already damaged when it arrived, making it unusable. I suspect it was damaged during shipping.

I am interested in the offer discussed in yesterday's conversation with Benita: Benita mentioned that I already have the best deal until October 27, [redacted], but she can offer an additional £2 off on HD. Would you like me to proceed with adding this discount to my account?

I recently received a new visa card to replace my current one. The card you use for monthly debits will likely be declined soon. My account number is [redacted]2 under the name Sarah Naulls. The new expiration date is 04/27, and all other details remain unchanged. Please update your records for future monthly payments. I would like confirmation that you have received this and made the necessary changes. Thank you. Sarah Naulls

I have yet to receive a payment of USD 28.71 from SKY Airlines. It has been over 30 business days since I received an email from SKY Airlines on Dec 27, [redacted], assuring me of the payment. Here is a copy of the email from Susana Jofre: Hello Balakrishnan, We have updated the bank details in our system to proceed with the payment of 28.71 USD. The refund will be processed via bank transfer within 30 business days. Best regards, Susana Jofre Customer Service Executive Contact Center Sky Airline www.skyairline.com

During my recent visit to Boulder and Flamingo in Las Vegas, I asked for a free phone and instead received a phone/tablet combination with supposed unlimited text capabilities. However, when I tried to text my deaf son, the device did not work. The phone number provided, [redacted], was unresponsive when my neighbor attempted to call. I urgently require a functioning phone to communicate with my son. I have reached out to SKY through emails, but have not received a response. I would appreciate your assistance with this matter.

I accidentally locked my sim card due to not setting the pin code correctly. The PUK code I have is not working on the device. Is there a specific way to input the PUK number for it to work properly? My name is James Alsup with DL #[redacted]6 and SS# [redacted]00. I haven't memorized the phone number yet and recently changed my email address from a james asaph email that was registered for my father's business phone. Kindly assist me with resolving this issue.

I just wanted to inform you that the Sky engineer visited today and resolved the issues with my Sky and broadband services. Initially, for the first month, I did not have access to Sky's services, including broadband. In the second month, the engineer discovered that my service was incomplete. He repaired the cables and mentioned that I had been experiencing problems for the first two months. I explained to him that I had issues with my Sky broadband during the initial month, which persisted. Consequently, my internet has not been functioning properly for the past two months.

I made a costly mistake on the casino site, thinking I was betting 50p per chip but ended up wagering £50, losing £[redacted] in seconds. This has been devastating for me, as a long-time customer who pays around £1,[redacted] a year in poker fees. I have faced major health challenges and feel conned. Please contact me at [redacted]4 to discuss this issue. Thank you. - Horage (Player Name: Scallwag)

I have been a Sky customer for years. When I moved from the UK to Ireland, I was offered a package for Sky TV, landline with all calls free for up to an hour, and fast broadband for 89 euros per month. However, I have been consistently charged more despite assurance from customer service that it would not exceed [redacted] euros per month. I even faced issues with direct debit payments causing a block on my landline, which is essential for me as a diabetic. I have been trying to contact customer service to resolve these problems with no success. I would like to cancel my Sky TV, keep only the broadband, and have someone reach out to me for assistance. My landline number is [redacted]6, and my mobile is [redacted].

Hello, my name is Ali Reza. I encountered an issue with my email that I couldn't resolve. Despite resetting my password multiple times and changing it, I am not receiving any emails in my inbox from Sky. It seems like I've been logged out of the system for a whole day now. Whenever I try to confirm my email, Sky prompts me to do so again, but I never receive the confirmation link. Your assistance in resolving this matter would be greatly appreciated. Thank you, A. Heydarya Email: [redacted]

I used to be a Sky customer, but I was unhappy with the quickly increasing monthly payments for my package. In April [redacted], I informed Sky that I had found a cheaper provider for broadband, phone, and TV services and wanted to cancel. I returned the broadband box and TV Q box as instructed. However, a year later, I discovered that Sky was still charging me £34.00 each month. It seems there was confusion regarding the cancellation of the TV service, as I was being charged for the TV box. Despite returning the equipment, Sky claimed they had only received the broadband router. I communicated with multiple customer service representatives, but the issue persisted. After numerous attempts and being charged for a service I couldn't use, Sky finally stopped the payments in June [redacted]. The experience has been frustrating and disappointing, as I expected better customer service and communication from such a big company.

Due to my recent job loss related to mental health issues and frequent hospital visits, I am experiencing financial difficulties. The current amount I pay each month for my phone plan with Sky Mobile is not sustainable as I search for new employment. I have found more affordable and reliable deals from other providers, especially since the signal outside my house is poor with Sky Mobile. Unlike my previous provider, I no longer receive notifications about my bill, making it harder for me to manage payments. Furthermore, as I had to withdraw from university where my coursework involved mature content due to age restrictions on my phone, I am considering leaving Sky Mobile.

I've run out of data on my Sky Elite and urgently need it to make calls. It's my only means of communication, and I'm disabled living in a rural area with no Wi-Fi unless you have your own. My name is Marla E., last four digits of my social are [redacted], and my previous address was [redacted] Waller Tomball Rd, Apartment [redacted], Waller, TX [redacted] (I have since moved). I called today and was offered to pay $5 for 1GB or $10 for 3GB to top up, but I've never had to do this before. I explained my situation, being on Medicaid and receiving food stamps, but the lady couldn't assist without payment. Could you please add data to my account?

I have a Sky Pad8 tablet, and one day I removed the sim card to use it in my unlocked phone. However, the sim card turned out to be too big for the phone, so I reinserted it back into the tablet. When I turned it on, the tablet couldn't detect the sim card and all related settings were grayed out. After many hours of troubleshooting and soft resets, I discovered the issue. The solution was simply to rotate the sim card. I realized that if I inserted it with the gold side at the bottom and the cut corner going in first, it wouldn't work. By reversing it and having the cut corner facing outward, the sim card was detected successfully. Unfortunately, there were no symbols indicating the correct orientation. I hope this information helps others who might encounter a similar problem.