Skrill Customer Service Issues

I recently had my account with Skrill permanently closed, presumably because of providing an incorrect address. My bank statement is linked to this account as my primary salary account, and all the personal documents I submitted are genuine, including my National ID and email account. I believe I set up the account correctly, but encountered issues during the verification process that led to the closure. Unfortunately, I made mistakes unknowingly which resulted in restrictions and eventually permanent closure by Skrill. If I am unable to regain access to my account, I have no alternate legal options as all my essential documents and IDs are already associated with Skrill. I kindly request your assistance in helping me recover my account so I can continue using it. I am eager to receive your response.

I made four $30 deposits through PoliPay to an online casino. I encountered an error message with each attempt, unknowingly deducting the amount from my bank account without allocating it to my casino balance. PoliPay disclosed that they do not facilitate online gambling transactions, triggering the error. After contacting PoliPay, they directed me to Rapyd, the intermediary responsible for processing the deposits. Rapyd indicated that only Skrill, the business merchant, can access information about the deposits. Despite reaching out to Skrill several times via email, I have not received any response. I am hopeful that Skrill can liaise with Rapyd to trace my deposits and arrange for their reimbursement.

My Skrill customer ID is [redacted]7. Last week, Skrill temporarily restricted my account. I opened a case and received an email asking me to wait. After waiting for 72 hours, I called them and provided all the required information. They escalated my case and requested my recent photographs, passport copy, and PEP declaration file. However, they have not resolved the issue yet, and I urgently need access to my account. I believe Skrill's handling of this matter is unprofessional.

I was contacted via the Telegram app by someone urging me to invest in a platform promising high profits. They required a registration fee of $[redacted]. After sending the money, they claimed I could make $[redacted] in profit the next day. However, they then requested a $[redacted] fee to activate my account, followed by another fee for a payment link. I suspected fraud and asked them to deduct the fees from my supposed profits, but they insisted I pay upfront. I now realize that topCointrade.net is likely a scam. I hope for your assistance promptly and can provide any necessary information.

I recently opened a Skrill account and deposited [redacted].15 INR. However, after trying to withdraw my money, Skrill requested document verification. I followed their instructions but was shocked to find my account permanently closed the next day. I reached out through their support system, and they informed me via email that my account was discontinued due to audit reasons. They deducted an administration fee of [redacted].15 INR as per their Terms and Conditions. This amount is crucial to me given my poor financial situation. I am in need of assistance.

Good afternoon, my name is Ailen Rodriguez, and I created my Skrill account today (September 20). I made a mistake in the currency setting by choosing "ARS" instead of "US Dollar". I couldn't find an option to change it, so I thought if I closed my account, I could create a new one correctly. I closed the account myself. Later, I was told that it is possible to change the currency setting in the Configuration. When I tried to log back in with the email and password I provided, I couldn't access it, and a message appeared stating "Your account has been closed at your request." I would like to reopen my account with the same email. Thank you very much, I hope to receive a response.

I have been trying to update my account information numerous times. I can no longer access the email [redacted] I have reached out multiple times requesting to close that account and update my new email to [redacted] This delay in updating my account details is preventing me from receiving money that is owed to me. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you, Michelle S. Phone: [redacted] Email: [redacted]

I initiated a payment of [redacted] euros through the Skrill app on 23 November to an Indian account under the name of Arun Prathikumar. During the process, I was directed to choose manual bank transfer and received details to transfer the funds to the provided IBAN number, associated with AIB Bank in Ireland. However, I mistakenly attempted to transfer [redacted] euros to this IBAN from my AIB Bank account due to confusion with JP Morgan Chase. The [redacted] euros transfer to Arun was then canceled as Skrill was not funded. I have been unable to track the [redacted] euros sent from AIB to Skrill Bank, and upon contacting both banks, I am caught in a cycle of blame between them. The situation has left me anxious, and I am seeking assistance to resolve this matter promptly.

Hello, my name is Mr. Fotsing Marcial Patric. I woke up this morning and found my account blocked, which I did not request. I have never made such a request. Please, I want to recover my account. Here is the email I received from you: 96 11:24 Dear Marcial Patric Fotsing, We are sorry to hear that you have decided to deactivate your Skrill account. We can confirm that it is now closed. Skrill values your feedback, so if you think there is something we could have done to keep you as an active customer, please feel free to share it with us. Best regards, Skrill My account Privacy support Policy Stay safe online Powered by Safe payment: Copyright @ [redacted] Skrill Limited. Skrill@ is a trademark of Skrill Limited. All rights reserved. Paysafe Payment Solutions Limited, trading as Skrill, Rapid Transfer, and Skrill Money Transfer, are regulated by the Central Bank of Ireland. We use cookies and similar technologies in some of our emails that contain hyperlinks, each having a unique tag. They help us understand a bit how you interact with our emails and are used to improve our future email communications to you. If you click on the links in this email, we will be able to track you. It's NOT me, my account has been hacked, it is NOT me, sorry, I want my account back. Thank you sincerely.

Dear Marcial Patric Fotsing, We regret to learn of your decision to close your Skrill account. Your account closure has been confirmed. Skrill appreciates your feedback, so please share any suggestions you may have to retain you as a valued customer. Thank you, Skrill Here is the email I received even though I did not request this; please reopen my account. I never asked for my account to be closed. I have already called customer service multiple times, nobody answers, and I do not understand why. Thank you sincerely

Dear Marcial Patric Fotsing, We apologize for any confusion regarding the deactivation of your Skrill account. Your account has now been closed as per your request. Skrill appreciates your feedback. If there are any ways we could improve to retain you as a customer, please share your thoughts with us. Best Regards, Skrill My Account | Help | Privacy Policy | Staying Safe Je n'ai pas demandé la fermeture de mon compte. Ce n'était PAS moi, s'il vous plaît, je veux récupérer mon compte.

I made a payment of [redacted] euros to India via Skrill, but the bank could only send [redacted] euros due to transaction limits. Skrill then automatically cancelled the [redacted] euros payment, and the [redacted] euros has not shown in my Skrill account. AIB's statement indicates a successful credit transfer to Skrill on November 23rd. Skrill claims to have refunded the [redacted] euros on November 25th to JP Morgan and Paysafe Holdings UK, but I have not seen the funds. I have been in touch with both banks, and they are pointing fingers at each other without any resolution. Please assist me with this matter.

Hello, I am originally from Zimbabwe but currently residing in South Africa. Last year, I signed up with Skrill to receive a payment. Unfortunately, I encountered issues when trying to withdraw the payment as I couldn't verify my account due to Skrill not accepting documents from my home country. I tried contacting customer support several times, but they demanded a fully verified account which I provided, only to have it rejected. They also asked for a bank account in my name and later a UK bank account, both of which were rejected. I am unsure why they allowed me to open an account knowing my nationality. I request assistance in transferring the money to either my bank account or a relative's to prevent it from being stuck once the account is closed. I understand if Skrill cannot trade with individuals from Zimbabwe, but I would appreciate help in retrieving my funds.

I attempted to set up a merchant account but it seems it was rejected due to missing information. Now that I have the necessary details to proceed, I am unable to register again since the system recognizes I previously used the same domain name for my website. Unfortunately, I am struggling to find the contact number or email address for merchant support. Despite reaching out on Twitter with no response and leaving a message on their Facebook page, I have yet to hear back.

I set up a merchant account, but it seems it was declined due to missing information. Now that I have all the required details and wish to proceed with the registration, I'm stuck as the system recognizes I previously attempted to register with the same website domain. I'm unable to find a contact number or email for merchant support. I reached out on Twitter with no reply, and I also messaged their Facebook page in hopes of getting a response.

Do you speak German as well? I have already sent an email and am waiting for a response regarding my blocked account that still had money in it. Please contact me. Thank you. Kind regards, M.Petzold

I transferred 50 euros via bank transfer to my girlfriend's Skrill account. The transaction shows as completed on my bank statement but never reflects on her Skrill account. After numerous attempts to reach Skrill, they informed me that they couldn't accept money from a non-named account and returned it to my bank. However, the money did not reappear in my bank account nor on the statement. Skrill told me my bank couldn't credit the reversed amount and provided a reference number. When I visited my bank, they had no knowledge of the transaction and it wasn't on my statement. Skrill tried to recall the payment but it was too late. Despite Skrill's claims, my bank has no record of a reversed transfer. I'm left wondering where the money went.

I am attempting to deposit funds into my account, but the app is displaying a message indicating that there is a hold on the card ending in [redacted]. I have encountered this issue before when trying to deposit money. Could you please release any holds on my account and provide me with an update via email? Unfortunately, I am unable to reach customer service by phone as it seems to be restricted in my area. I regularly use this card for deposits. Thank you.

Hello. When logging into the application and completing the registration process, I kept receiving requests to reset the password after I logged in again. Now, I no longer have access to this function, and it advises me to contact customer support. My name is N. Gavrilenko, and I live at 5 Jubilee Street, Rozovka. My date of birth is September 28, [redacted]. The last transaction I can recall was around [redacted] for $76. I cannot verify if the funds were credited to my account. If I am unable to regain access to my account, can I provide you with my IBAN and all the necessary information, as I have read on the website? Thank you in advance for your response. I have provided the same email address for correspondence, but I am not receiving any emails now. They are not in the spam folder or anywhere else.

Good day, due to the ongoing military actions in Donetsk region, Ukraine, I have relocated to Chernivtsi region in Ukraine for the past year. I plan to stay here until the conflict subsides. To conduct my online business and earnings, I require access to Skrill. I kindly request your assistance in granting me access to my account or creating a new one (with all necessary documents provided for verification on my end). I truly hope for your understanding in this matter.