SkillShare Customer Service Issues

I am unsure about the unauthorized use of my account to sign up for your website. $[redacted] was deducted from my bank account without my knowledge, causing an overcharge. I have no recollection of joining your website. Please reach out to me via email to resolve this matter. I prefer to address this without involving my bank unless necessary. I have checked my emails thoroughly to see if there are any correspondences from your company; none were found. I would like a refund for the unauthorized charge on my account promptly.

After trying out the 3-month free trial for SkillShare, I decided to upgrade to an annual membership and was recently billed £84.00 for the first year. However, I now wish to cancel my membership to avoid being charged another £84.00 on 19 June [redacted], the next annual billing date, and in the future. I started the cancellation process on the website but paused because I want to ensure that cancelling now won't impact my access for the remainder of the current membership year that I've paid for. Essentially, I want to confirm that if I cancel now, it will only take effect from next year onwards. Although I believe this is the case, I just need clarification before proceeding. Thank you, T.

I have tried emailing but have not received a response to my inquiry. I have a premium account and would like to gift my granddaughter, a high school student, a premium membership for a full year. She intends to use it for her engineering and programming lessons. I am interested in purchasing the membership at the student discount. Additionally, I am looking to buy another membership for another grandchild if the student discount applies to her as well. Despite high school students having school emails that do not end in .edu, I am unable to find a way to gift a membership at the student rate. I have been directed to a standard gifting link without the discount. I would appreciate speaking with someone directly who can assist me in making these purchases. Thank you for your assistance.

Hello, I recently discovered your website and signed up to explore its features. However, I was not informed that my free trial would automatically transition to a paid subscription after 2 months. I am disappointed that my money was deducted without any notice or consent. I would like to cancel my membership and request a refund of the 2998rs that was deducted on Aug 18, [redacted]. Your payment process needs improvement to avoid such situations. I hope to receive a prompt response regarding the refund. Thank you.

I was unexpectedly charged for a premium account that I did not subscribe to. Although the platform is great, I couldn't find anything useful for me. Despite requesting to cancel my account last week, I discovered I was charged for the premium membership this morning. Unfortunately, I've had to put my studies and job on hold to care for my grandmother with dementia, leaving me with limited time and finances. I would greatly appreciate a refund since I haven't been able to use the app, even though I've recommended it to friends who enjoy their premium accounts. Due to the recent charge and the 30-day refund policy, I kindly request a full refund at this time.

On July 1, [redacted], I reached out with the following concern: I enrolled in a free trial but I'm uncertain about the trial start date. June ** marked the end date when I got billed for the upcoming month. Near the **rd or **th of June, I attempted to cancel by accessing my account. Strangely, Skillshare indicated I did not have a paid subscription. Perplexed, I deleted my account entirely, yet I was still charged on the **th for the following month. Could you please refund the full amount and deactivate my account? It seems unjust to charge me if my account status reflects that I am not a member. Thank you. Requesting reimbursement for the current month and closure of membership.

I'm sharing my two most recent email attempts below for context. ----------------------------------------------------- From: "K. Bosse" <[redacted]> Date: Wed, November 20, [redacted] 17:51 To: [redacted] Priority: High [..] Hey, It's frustrating that I have to keep searching for a working email address! -- /KB ----------------------------------------------------- Subject: [Fwd: How likely are you to recommend Skillshare?] From: "K. Bosse" <[redacted]> Date: Wed, November 20, [redacted] 17:48 To: [redacted] -------------------------------------------------------------------------- Hi, Following my previous detailed feedback, please confirm my cancellation promptly! -- /KB [redacted] (use/store ONLY this address for replies!) -----------------------------------------------------

Hello, I noticed a charge of $[redacted] AUD on my account from Skillshare, and I believe it was done accidentally by one of my children. I was at the store when my card kept getting declined, leading me to discover the deduction. I kindly request a refund as soon as possible since this unexpected charge has affected my ability to purchase Christmas presents. I am also disappointed by the lack of a phone number for direct contact, as typing messages can be time-consuming. Thank you.

Hello. A while back, I ended my skillshare subscription that had begun as a trial. I made sure not to continue with the service and did not wish to be billed further. However, today, after several months, I observed charges for a monthly subscription on my account by skillshare once again. This occurrence has led me to suspect that the company resumed charging me without my explicit authorization to restart the subscription. While searching for technical support to address this matter, I discovered many others facing a similar situation. I am seeking a refund and feel disappointed and alarmed by this situation. The lack of direct human contact for accountability via phone only deepens my frustration. - RTH

I am experiencing difficulties logging into my account and resetting my password. Despite receiving a confirmation email from Skillshare, the system states my email is invalid when I attempt to reset my password. Unfortunately, the issue persists when I try the "forgot password" option. Due to vision impairment, I struggle with the Captcha verification, which impedes me from seeking further assistance. I am disheartened by the lack of a customer service phone number. I recently joined for a 2-month free trial and have enjoyed my limited usage thus far. I seek assistance in resolving this login issue.

Hello, I recently completed the December Teach Challenge and published my first Skillshare class. Everything was running smoothly until students started telling me they couldn't find the class. Upon checking, the status was "closed" and pending review by Skillshare. I've reached out to [redacted] multiple times over the past 4 days but have yet to receive a response or explanation for the closure. Despite hearing positive feedback about Skillshare's prompt responses from other teachers, I have not received any assistance. I even messaged Skillshare on Instagram but to no avail. I've decided to re-upload the class, but due to the minimum video length requirement, some content will be duplicated. I hope Skillshare can overlook this and allow my new class to be published. Previously, my name was searchable on Skillshare, but now it isn't even after re-publishing the class. I suspect there may be some restrictions on my account similar to the closure of my first class. I kindly request Skillshare to unblock my account and provide an explanation for these issues. It's frustrating not receiving any communication or support from Skillshare. I will continue to email daily until I hear back. Hopefully, Skillshare will respond soon. Thank you, Geethu

I need assistance with my 2-month free trial. I signed up for the trial and then subscribed for an annual membership. Have you deducted [redacted] dirhams from my account? Please clarify this quickly. My email address is [redacted] Here are some details: - Last 4 digits of my card: [redacted] - Card type: VISA debit card - Issuing country: Dubai - Expiration Date: 12/22 - Amount of last Skillshare charge: [redacted] dirhams - Date of last Skillshare charge: December 24, [redacted] Please resolve this issue promptly and issue a full refund to my account. Thank you.

I am experiencing difficulty logging into Skillshare, despite maintaining my account details unchanged. Despite my account being current, I have attempted to reach out for assistance through their support system twice without any response for over a week. I am unable to rectify the issue without communication from Skillshare. Despite receiving acknowledgment of my HelpDesk inquiries, there has been no follow-up from them. I have exhausted all self-troubleshooting options, even attempting a password reset which I did not receive the email for. After contacting HelpDesk three times, I also reached out via Facebook and Instagram, but have yet to receive a response.

I have noticed that despite cancelling in August [redacted], I am still being charged $15 per month on my credit card. The most recent charge occurred on January 5th, [redacted]. Surprisingly, when I log into my account, I do not have premium access. I have taken this issue up with Mastercard for a dispute resolution. It appears there might be a larger concern at hand as there seem to be many others facing similar problems. When I check my SkillShare account, there is no payment history present at all.

Hello, I had tried the free trial on SkillShare and realized I wasn't using it, so I decided to cancel my subscription. When I checked my profile under 'payments,' there was nothing listed (now it shows the subscription and my linked card), and I couldn't cancel it, resulting in a charge of 14 euros. I will cancel the subscription now, but is there a way to get the money back? Have a great day

I submitted a cancellation request for my account on the 18th. Since there is no phone number for cancellation and I faced technical issues with the app, I reached out to the help desk via [redacted] I was disappointed to see that you still charged me when I checked my bill. Due to my limited availability and health issues related to Covid, I couldn't address this earlier as evidenced by my account activity. I kindly ask for the payment to be reversed before it processes. It appears there are others experiencing similar unauthorized or extended billing problems based on reviews. I urge you to resolve this matter promptly to avoid escalation to the BBB. Thank you for your prompt attention to this issue. - Heather

Today, on 17/09/[redacted], I discovered that I was charged £84 on 22/08/[redacted] by Skillshare without any prior notification. Although they have a 7-day refund policy, not informing me about the charge disqualifies me from a refund. Despite canceling my account before the billing date, I was still charged. I have not used my account since and was unaware of having a premium account. I believe I should receive a refund for this situation. I am disappointed by the lack of customer service from Skillshare. Their absence of a phone number makes it difficult to contact them, giving them the advantage to take money without alerting us. I typically don't complain, but being unexpectedly billed this amount is unfair.

I've noticed an unauthorized charge from your company on my card, for a purchase I did not make. Neither I nor my bank can find any record of this transaction, causing significant frustration. I am currently working with my bank to dispute the charge. If necessary, I will escalate this matter to the Better Business Bureau and share my experience on social media to bring attention to this issue. It appears my bank has your contact details, but I do not. Please rectify this situation promptly by removing the charge. Thank you.

I received a notification from Skillshare stating that I owe $[redacted].88 for a charge that I am unaware of. I have never been billed for an annual service in the past and cannot recall what this charge might be for. Capitol One informed me that they were unable to remove the charge after disputing it because I couldn't provide any details about the service or purchase. I am adamant about not paying for this unknown charge. Skillshare has not responded to my complaint, and I am frustrated as there is no phone number provided to discuss the matter directly. I urge Skillshare to address this issue promptly as I am initiating the dispute process once again. Any assistance with resolving this matter would be greatly appreciated.

I recently tried a free demo of Skillshare, and unfortunately, I missed the end date because my phone calendar kept pushing it out like a recurring event. I only realized this two days later, as the notifications were muted during my "do not disturb" hours. Skillshare unexpectedly charged me for a full year's membership, leaving me unable to afford Christmas gifts. I am struggling to get in touch with Skillshare regarding this issue.