Six Flags Customer Service Issues

I am feeling frustrated. I bought a pass online for my son, but accidentally purchased it for the wrong city, St. Louis. I have bought him another one for Louisville, KY, where we reside. The company said they would reach out within 7 days, but it's already been 8 days. Today, during a live chat, I was making progress until the agent requested the number on his card. Unfortunately, he has taken the card with him and is currently unavailable. I lost connection after trying to contact him, so now I require assistance from another representative. Thank you.

I purchased tickets for Six Flags America in Maryland instead of Six Flags New England by mistake. When I arrived, I was informed that I needed to exchange the tickets. Despite their initial suggestion to handle it later, I decided to buy new tickets and wait for a refund. Unfortunately, the price difference is frustrating as I bought them at a discounted rate. The staff's inability to change my tickets directly upset me, especially since I never intended to purchase passes for Maryland. The offer to let me in and sort it out later or buy new tickets and wait for a refund has left me dissatisfied. It's been challenging reaching customer service to express my concerns; I hoped to resolve this promptly as I have limited availability due to my work schedule.

I am disappointed by my experience at Six Flags Magic Mountain on June 9, [redacted] due to a fire near the park that caused its closure. Despite only spending one hour at the park, I received no refund, compensation, or apology from the staff. As an out-of-state visitor, I won't be able to return for a while. While I acknowledge that the fire was beyond Magic Mountain's control, my over $[redacted] expenditure on Parking, Admission, and Platinum Flash Pass for myself feels unjust given the circumstances. When seeking information from employees during the fire, I found them unhelpful and lacking guidance, making the situation more stressful. Returning the Flash Pass wristwatch proved challenging as well, with no clear instructions or available help. I believe the staff should have been more prepared for emergencies like this, offering necessary support to guests. I urge for a refund or compensation considering the circumstances.

My experience at Hurrican Harbor was extremely disappointing. The young staff seemed disinterested, spending more time on their phones than attending to customers. Safety seemed lax as there was no proper check of height limits before allowing riders on attractions. When a family member suffered from heat stroke, they had to wait in line for 45 minutes for water while their child passed out. The lifeguard's dismissive attitude and the broken vending machine made the situation worse. Finally, after a kind woman's intervention, a medic arrived with only an ice pack and wheelchair, neglecting the immediate need for water. This poor treatment is unacceptable, especially considering the high ticket prices paid for entrance to the park.

My family and I recently visited MM for a special trip. Our daughter had been undergoing treatment and our son was finally tall enough to enjoy the scary rides. While in line for the Ninja ride, a toddler lost his shoe, and my husband kindly helped retrieve it at the request of the child's mother. However, a security guard later confronted us, insisting my husband leave the park. Despite our explanations, the situation was mishandled by both the guard and the supervisor, who showed no compassion. We were upset by their cold and rude attitude towards us and our crying son. There were no signs prohibiting my husband's actions, yet we were treated poorly and escorted out of the park just two hours into our visit. This experience truly marred what was supposed to be a special day for us. We would appreciate a response regarding this matter. Thank you, Norma Luna.

Hello, I would like to discuss the Ihop tickets that were said to be available on 07/19/19. Initially, I was informed by an Ihop manager that the tickets would be on sale on the 19th of July and usable immediately. Accordingly, my family and I made arrangements such as requesting time off from work, booking hotels, and securing car rentals. However, upon calling Ihop today to confirm the availability of the tickets on the 19th of July, I was informed that they would only be usable starting on 7/22/19. This unexpected change has caused inconvenience as we are unable to cancel our reservations or alter our time off. Our party consists of 18 individuals, and we are seeking a resolution to this issue promptly. Please reach out to me at your earliest convenience.

As an employee at the park, along with other colleagues, we feel undervalued based on our race, which should not be a factor. I, Donte H., work at Six Flags Magic Mountain in Valencia, CA, and I encountered a frustrating situation. When I requested to speak to my area supervisor, another supervisor intervened, causing a misunderstanding. Despite my insistence, I was denied access to my designated area supervisor, leaving me feeling neglected. Feeling disappointed by the lack of support, I decided to seek assistance, as it seems that the supervisors are not fulfilling their obligations to all employees. We, as black employees in Area 3 at Six Flags Magic Mountain in Valencia, CA, urge for a prompt resolution to this matter.

I had a distressing encounter with a parking lot attendant at Hurricane Harbor, Spring TX. The attendant, a large African American man in a green t-shirt, aggressively confronted my family when we accidentally entered the parking lot the wrong way. Despite our attempts to peacefully resolve the situation, he continued to harass us, even blocking our path and confronting my husband. This intimidating behavior made us feel unsafe and unwelcome, ultimately leading us to leave and forgo our visit to the park. We had planned on bringing our children for the first time to create happy memories, just like we had when we were young. The incident was distressing, especially considering the money we had saved for season passes. I urge the park management to address this issue promptly by dealing with the attendant's inappropriate conduct. The attendant's actions were completely uncalled for and created a frightening atmosphere. Thank you.

Subject: Assistance Needed for St. Louis Six Flags Visit I, Matthew Hullinger, purchased a Thrill Pass ticket for my daughter, Mattison Hullinger, to St. Louis Six Flags scheduled for 7/29/19. Unfortunately, I couldn't attend due to health issues. I called for information on acquiring an Attraction Access Pass as a chaperone. Despite difficulties communicating, I gathered required documentation and mailed it as instructed. I explained my inability to ride but was met with resistance. Frustrated, I complied and sent the form to the provided address, but am yet to receive any response or guidance. With a planned trip to Eureka MO facility on August 7th, I feel unsupported and upset by the lack of assistance. I hope for a resolution before our visit and a chance to enjoy witnessing my daughter's experience. Sincerely, M. Hullinger [redacted] [redacted]

During my visit to Six Flags over Texas today, I paid $30.00 for parking and purchased a $19.00 cup due to the restriction of only one bottle per person. Unfortunately, we quickly consumed the water in the scorching heat. After enjoying some food, we returned to find my car had been hit in the parking lot by unidentified individuals who then fled the scene. Despite speaking to security and attempting to file a police report, there were no cameras to capture the incident. I now have to bear a $[redacted] deductible through my insurance, making my day's expenses total over $[redacted]. I am extremely disappointed that a parking facility charging $30 does not have surveillance cameras in place. It would be greatly appreciated if Six Flags could consider installing cameras in the parking lot to prevent such incidents in the future.

In May of [redacted], I was denied access to a roller coaster due to seat belt issues, resulting in a public embarrassment. Determined to address this, I chose to prioritize my health. I have successfully shed [redacted] pounds since then. To symbolically overcome my past experience, I aim to return to the same theme park to reattempt the roller coaster ride that once shamed me.

In May of [redacted], I visited Six Flags in Eureka, Missouri. Unfortunately, I was unable to ride a roller coaster as the seat belt didn't fit properly. This experience was humiliating, and I felt bullied for my weight. I decided to make a change and have since lost a total of [redacted] pounds. To find closure and overcome the previous humiliation, I plan to return to Six Flags and try the same roller coaster to see if the seat belt fits now.

On July 21st, I attempted to add a dining plan to my membership. Unfortunately, the transaction failed initially, so I retried and successfully obtained the plan with a confirmation number. Upon reviewing my bank account, I noticed I had been double-charged. I promptly contacted tech support, who appeared confused and promised a refund within a week but I never received any communication. During my park visit, a guest relations team member assured me the issue would be resolved by the end of the day, however, on August 21st, I noticed another double charge for dining plans. Despite contacting my local six flags, I was met with unhelpful and rude customer service claiming a no refund policy. I request a refund for the duplicate dining plan charges and immediate cancellation, as it appears to be a recurring issue affecting others due to website errors.

I am disappointed with the experience my daughter and son had at Six Flags in Gurnee today. The park was supposed to be open at 10, but upon arrival, they were informed it actually opened at 4. After waiting for 5 hours and traveling 2 hours to get there, they were then told the park was closed due to a private event. I wish they had been notified earlier or that this information had been posted online. This mishap ruined my daughter's birthday plans. I am seeking four complimentary tickets and reimbursement for gas as compensation for the inconvenience. I hope to hear from you soon regarding how this matter will be resolved.

Upon arriving at the park at 1:45pm, we had no issues with entry. However, our experience at guest relations took a disappointing turn. We waited in line for over an hour at 2:15pm to purchase 5 Basic dining passes for lunch, hoping to enjoy the full benefits. Unfortunately, by 3:35pm, we were still in line without having had lunch. When we inquired about receiving a meal pass or coupon, Anna informed us they don't provide such passes. Seeking further assistance, we spoke with a manager named Mary who also declined our request. The only solution presented was to purchase Deluxe dining passes totaling $[redacted], which was not what we initially planned for. Subsequently, our attempt to obtain cups for beverages at various eateries proved unsuccessful, leading us back to guest services after waiting in line for several hours. The day further disappointed with ride closures and extended wait times. Despite the scorching heat, our request for ice or ice cream was met with unavailability at a concession stand. This unsatisfactory experience has left me disheartened, especially as a long-time season pass member.

I have been attempting to contact a live representative since last Friday. After purchasing a season pass, I was meant to be upgraded to a gold member, which did not occur. When I visited the park on Sunday with my young children, it was too crowded to wait in line for a membership representative. Despite several attempts, I have not been able to get assistance as every call has led to being transferred multiple times and eventually disconnected by an automated system. The only available live person seems to be in group sales, but she has been unhelpful regarding membership inquiries. Frustrated by the lack of assistance, I am contemplating going to the corporate office. I am seeking guidance on using my pass correctly and enhancing my park experience, even possibly upgrading it. It is essential for me to speak with a live person for resolution.

While intoxicated, I wrongly accused the shop owner of shoplifting when I went next door to drop off my discount card for my family. A man confronted me when I returned to pay for the item. Despite purchasing the pass just yesterday and being at the store for less than two hours, I was accused of theft. I admit I was not paying attention and made an honest mistake by walking away. Even though the main loss prevention personnel mentioned I may have the ban lifted due to the circumstances, they still insist I pay for the pass, which is unfair since my pass has already been deactivated. Is there any way to resolve this issue before waiting a year?

On 9/21/19, my two sons and their friend, who are African-American, visited Six Flags over Texas. They were subjected to racial stereotypes, detained on a ride, had their phones taken by security, and were filmed by both security and onlookers before being taken for questioning. This happened because two unknown African American teens allegedly entered the park by jumping the gate. Despite showing their season passes, my kids were still escorted off the ride. They were later offered flash passes as compensation. This experience was humiliating and unjust, and they left the park early. The resort's handling of the situation, resorting to racial profiling, was distressing and unnecessary for guests who have been longtime season pass holders. The resort's actions were disproportionate and unwarranted, perpetuating racial stereotypes. This incident of racial profiling and humiliation was completely unacceptable and needs to be addressed.

I am looking to clear a past-due account to establish a new membership in my name. My father initiated a membership for me using his debit card, but with my contact details. Due to his new card, my payment information was not updated, resulting in the account possibly going to collections. I have made numerous attempts to contact the company with no success – encountering voicemail at every number or being redirected without any callbacks. I seek assistance in paying off the overdue amount and beginning a new membership under my name. A prompt callback would be greatly appreciated to resolve this matter.

I attempted to cancel my membership in July through the online portal but was met with technical issues that prevented me from doing so promptly. When I was finally able to cancel a week later, I had missed the deadline and was charged for an additional month. Despite receiving notification that my membership would be terminated after September 30th without any additional steps needed, I was still charged for September and my account shows charges scheduled for October. This experience of struggling to cancel and still being billed has made me consider changing my card details due to similar complaints from other users who also faced unauthorized charges post-cancellation.