Six Flags Customer Service Issues

I made my final payment for my membership when I was unexpectedly signed up for a new, more expensive membership by an employee who had me swipe my card twice to reverse the charge. Despite my explicit wish to cancel, my daughter was given the new membership package at the park. When I reached out for help, I was treated poorly by your representative, accused of lying, and hung up on. It turned out that my daughter received the new membership, not me. I have not visited the park since that day. After being denied a refund, I had to cancel my credit card. Now, the situation has been escalated to a credit agency. I am not responsible for the mistakes made by your employees. I respectfully request a refund and removal of any negative impact on my credit report. Please contact me at your earliest convenience. Thank you, D.T. [redacted]

I'm experiencing issues with the Six Flags app this year. Previously, I could see all my current and future gold pass offers under "My Six Flags," but now only general offers like $1 off food are visible, not admission deals. The website displays some offers, but only for the next few weeks. When reaching out to SFNE, I was directed back to the malfunctioning app and site, followed by a frustrating call to the national number with unhelpful responses and eventually being hung up on. This level of service is unacceptable, especially coming from someone who evaluates customer service. I hope this feedback prompts necessary improvements in staff training. I urgently require access to admission deals on the Six Flags app or an email listing bring-a-friend offers for June at Six Flags New England for gold pass holders. Thank you. - Christopher C. [redacted] [redacted].

It is frustrating not to reach a live person these days. On April 6th, I lost my phone on the x2 ride along with my ID and credit card. Luckily, the park crews found them the next day. Unfortunately, my credit card was then used multiple times for ATM withdrawals in LA. I have canceled the card, suspecting that one of your employees might have taken my card information. It's concerning that someone who is trusted to handle lost items could do this. I understand losing my phone was my mistake, but it impacted my visit and now I have to deal with the aftermath. Since I know when and where I lost it (on the x2 on 4/6), it should be possible to identify who found it. I visited the lost and found on 4/7, so the person who retrieved it likely accessed my card details. I urge you to investigate this issue promptly.

My experience at Six Flags was disappointing due to a customer service issue. Upon arrival, employee Claudette initially informed me that there were no wheelchairs available for rent after waiting in line for 46 minutes. However, she later mentioned on the phone that there were actually three wheelchairs left. Frustrated, I approached guest relations seeking a manager but was met by Vanessa who stated she was the only person available as the supervisor was on lunch. After waiting an additional 20 minutes, Jazmin, the guest relations supervisor, stated she couldn't assist with renting a wheelchair for my disabled mom. Despite my desire to leave the park after two hours, Jazmin informed me there would be no refunds and walked away. When I requested to speak with a manager, Jazmin called security personnel to monitor me, including one named Claudia. This experience left me feeling unsupported and frustrated with the treatment received as a guest.

I am frustrated with the lack of customer service from this company. Despite being a large and well-liked company, there is no way to speak to a real person. Everything is automated, and it's nearly impossible to get assistance with any issues. This is reflected in the low feedback scores they receive. No email or mailing address is provided, only an automated phone service that leads to endless button pushing and no resolution. I have wasted 13 days and spent about 11 hours on 22 calls listening to unpleasant music. This experience has led me to reconsider if dealing with this company is even worth it. At this point, I find it easier to reach Dorney Park, which answers calls promptly by the third ring.

I purchased a membership two years ago and recently saw a Mother's Day sale online, but it seems the benefits require a group of four or more. It's just my daughter and I, and I previously had the premium dining membership. The regular price is high, especially for two people. My family in Kansas is not interested in amusement parks. I'm in California and seeking an offer suitable for us. I've tried calling for assistance, but there seems to be no option to speak with a live operator. As a single parent without financial support, I want to surprise my academically successful daughter with passes, but I'm unsure if it's feasible. Any guidance on alternative options would be greatly appreciated.

I have purchased memberships with premium dining passes for the past two years consecutively. I recently noticed the Mother's Day sale, but it seems to require buying 4 or more passes. Since I only have a two-person family, this deal doesn't seem feasible. My daughter has been excelling academically, and I was hoping to surprise her with these passes, but the cost is a concern for us. As a single parent without child support or public assistance, budget is tight. I'm hoping to find out if there are any available options for us to be able to enjoy these passes. I attempted to contact customer service by phone, as the website mentioned speaking to a live operator, but I couldn't find this option when I called. Any assistance or offers would be greatly appreciated.

My 16-year-old daughter purchased 2 season pass vouchers online for herself and a friend. We are from Tracy, CA, and the closest park is in Vallejo, CA. Unfortunately, the passes were mistakenly for the park in Mitchellville, MD, instead of Vallejo. They were able to visit the Vallejo park but couldn't get their season passes. I am hoping Six Flags can rectify this situation by issuing new season passes for Vallejo, CA as intended. Purchase Confirmation #: [redacted]13 Purchased on 4/14/[redacted] for: Emily Geiss Riana Cavallaro

On 4/20 at 4pm, as a diamond member with VIP parking at Six Flags, I attempted to park in the VIP area but was denied entry despite available spaces. My friend verified 15-20 open spots. This situation was extremely frustrating. I have reached out via email multiple times but have received no response. I am hesitant to visit Six Flags in the future due to this experience. To address this inconvenience, I request a free skip the line pass or a free dining pass for the remainder of the season, or a complimentary diamond elite pass for next season. A prompt resolution would be greatly appreciated.

I visited Six Flags on 4/20 at 4 p.m. as a diamond member with VIP parking privileges. However, I was denied entry to the VIP parking lot despite available spaces. My friend, waiting in the VIP lot, observed numerous open spots as well. The lack of response to my emails regarding this issue is disappointing. To address my concerns, I am logging a formal complaint and expect prompt communication. To restore my confidence in Six Flags, I am requesting a complimentary skip-the-line pass for the remainder of the season or alternatively, a free dining pass. Another option would be a complimentary upgrade to diamond elite status.

Yesterday, May 5th, was my daughter, Jessica B.'s 22nd birthday. She requested to go to Six Flags to celebrate, and I agreed to buy tickets for her and her boyfriend, Mitchell P. I mistakenly purchased discounted day passes instead of annual passes through my workplace's discount program. My wife also bought tickets online simultaneously. When Jessica tried to upgrade at the park, she was told only in-person upgrades were possible. Customer service suggested using Apple Pay for upgrades, but it didn't work. After a lengthy wait, we couldn't upgrade or get a refund for the duplicate tickets. The situation caused frustration on my daughter's birthday. I urge Six Flags to either provide a way to upgrade and refund the extra tickets or face a dispute. I hope to resolve this issue promptly to continue our long-standing customer relationship. Sincerely, Steven B.

We bought annual passes last year to visit multiple parks at various locations. We were told we could pick up the passes at any park and use them throughout our trip. We are an Australian children's charity and traveled to offer a special experience to a disadvantaged individual. During our trip to New Jersey, Texas, San Francisco, and California, we found out the main park for the passes was California. We couldn't use the passes at the other locations and had to buy entrance tickets. We were instructed to keep the tickets for a refund at the main park. When we tried to get a refund in California, staff were unhelpful and escorted us out rudely. We have tried reaching out by mail and email without success. The original tickets remain unused, causing financial strain to our organization. We are organizing a similar trip this year but won't be including your parks due to our negative experience. We hope to resolve this issue promptly.

I recently bought a Gold season pass for Six Flags New England online. After activating it in the Six Flags mobile app, I confirmed that it's now active as it shows green. In anticipation of my visit to Six Flags Great Adventure next weekend for the first time, I decided to check their website. I discovered conflicting information regarding whether my pass from New England would be valid at their park. According to the Great Adventure website, each pass must be activated at the park of purchase, implying I might not be able to enter this Saturday. Furthermore, the FAQ also mentioned a required fingerprint scan, which I haven't provided.

I recently bought a Six Flags New England Gold season pass online. After activating it in the Six Flags mobile app, it shows as Active and green. I called the New England park to confirm if the pass is now valid at all parks or if I need to visit the New England location first. I am looking forward to my first visit next weekend to Six Flags Great Adventure. However, I came across information on the Great Adventure website stating that the pass must be activated at the park of purchase before use at other Six Flags locations. The FAQ also mentioned a fingerprint requirement which I haven't provided. Can I use my Gold season pass to enter the park this Saturday as I was told by the park representative?

Hello, My name is Sara, and I encountered an issue with the customer service at La Ronde in Montreal. For the past four years, my family and I have been purchasing passes, including food passes for the last two years. Today, I accidentally left my passes next to my food and they ended up getting thrown away when the garbage bag was changed. The manager in the restaurant assured me they would provide new passes at no additional cost. However, when I went to customer service, they informed me I had to pay a $15 penalty for each replacement card. Despite explaining what the manager had said, I was still charged. I am disappointed with this and would like to know if there is any way to resolve this issue. Thank you.

Hello, last Monday, my boyfriend and I visited Six Flags in Vallejo. We waited almost an hour in line for the redeem pass. There were only two windows open, causing the delay. When it was our turn, we mentioned that we were there to redeem the additional pass that should have come with the season pass. The employee checked and informed us that it was already claimed under my sibling's name. We were confused and asked for details, but he couldn't provide any. He stated that someone had taken the pass because they had our phone number. This shocked us. The worker, who turned out to be the supervisor, couldn't resolve the issue and seemed argumentative. When we requested to speak to a manager, he claimed there was no one above him and called security. We were disappointed by the lack of customer service. If we don't receive a response, we will consider posting about our experience publicly.

Dear Customer Service, My name is Rosemary Lux, and I recently visited the Six Flags park in New Jersey. Despite being a longtime visitor, I encountered a series of issues during my visit. I am reaching out to address them without escalating the matter. As a member, I purchased a refillable cup for the season, only to find chunks of mold in my soda, which I have photographic evidence of. Additionally, I faced inconvenience when told to rent a locker for my fanny pack before riding the Joker, which cost $14. Subsequently, waiting in line for the Kingda Ka ride, I overheard staff making unsettling comments about the ride's frequent malfunctions, causing distress to nearby children. The inconsistency in rules across rides led to further frustration as I was restricted from riding Twix due to my footwear. After enduring multiple ride closures, including Nitro, it became a disappointing experience overall. I kindly request a prompt resolution to these issues to avoid further escalation. Sincerely, Rosemary Lux

On Tuesday, May 28th, my family and I visited Discover Kingdom with my kids. We had also purchased Platinum Fast Passes. Unfortunately, out of the 47 rides available, 33 were closed. Even the zoo and the restaurant we chose were shut down. The few rides that were operational, like Batman, only ran for a short time before closing. This experience was a letdown and a waste of money, especially since my kids had excelled in school and this visit was meant to be a reward. Despite complaining three times during the day, we received inconsistent responses. We were even told conflicting things about refunds and eventually were turned away when we asked for one at 1 pm. We would appreciate tickets to another park closer to us in Orlando, where we could use our Platinum Passes and have a better experience. It was disappointing to see Six Flags associated with such a poorly managed park.

Last year, I purchased a season pass for my family and followed the instructions from the email to do so. During our visit to Six Flags over Georgia last Christmas, I was informed by an employee to go to Mitchellville to finalize the pass, even though I live in Alabama. The employee acknowledged an error with the season pass calculation. When seeking assistance from the staff, I was met with rudeness, and this experience impacted our family's Christmas negatively. Their unkind behavior, including laughing at me, left me very upset as I had believed Six Flags to be a friendly place. Despite my disappointment, my daughter's desire to visit Six Flags has arisen. Although hesitant to raise this issue, I now seek a refund for the unused season pass before considering another trip to Six Flags.

Recently, I visited Six Flags Over Georgia with my 12-year-old daughter. After she got off the Superman ride, she couldn't find me, and the staff didn't assist her. My daughter was scared and ended up in tears because of their unhelpful behavior. A young female employee in a purple jacket and red shirt rudely responded to her distress. Although I had informed them of my whereabouts before briefly stepping away, the staff failed to look after my child as promised. Upon my return, they were clueless about her location, and it took me 45 minutes to locate her upset at a table. The employees' lack of care and empathy towards a child is truly disappointing and unacceptable.